Excellent customer service in the Truro branch from staff member Kevin. He was very quick to offer us assistance. He offered for us to use the machine to find out the right option for a mattress for u... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Kevin was very helpful. Gave us the help we needed without putting us under pressure allowed us all the time we needed to test the various mattresses without any pressure to buy. Would highly recomm... Ver mais
The manager Kevin in the Truro store couldn’t have been more helpful. I made many phone calls and then ended up going in store, and he was professional, friendly and personable throughout.
A empresa respondeu
Delivery was ok friendly but literally dumped the boxes in no help I wanted stuff taking away but they were running late said they don’t do that.
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Truro382
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit A1 Newquay Road, TR1 1GH, Truro, Cornwall, Reino Unido
- 1872320236
4,8
Excelente
539 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful no pushy sales apart from…
Very helpful no pushy sales apart from spending dosh very pleasant hassle free process
2 de novembro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for your kind words! We're thrilled to hear you had a pleasant and hassle-free experience with us. Our goal is to provide helpful service without any pressure.
Excellent customer service in the Truro…
Excellent customer service in the Truro branch from staff member Kevin. He was very quick to offer us assistance. He offered for us to use the machine to find out the right option for a mattress for us and to find a compromise for me and my partner. He was also really lovely with our 10 month old son. Our son had a great time trying out all the beds! Unfortunately we didn't buy in store as we had been in there a while and needed to feed the baby and needed some time to mull it over. But we have since purchased a mattress and bed on the website based on his excellent recommendations and are so excited for it to arrive! Thanks Kevin. Legend! 🤘
1 de novembro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Truro382
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Kevin at our Truro branch. It's great that he could assist you and your family in finding the perfect mattress. We're excited for you to receive your order and hope it brings you all comfort and joy!
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish
26 de outubro de 2026
Resposta da Bensons For Beds - Truro382
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with us. Our team works hard to provide excellent service, and your support means the world to us!
Kevin was very helpful
Kevin was very helpful. Gave us the help we needed without putting us under pressure allowed us all the time we needed to test the various mattresses without any pressure to buy.
Would highly recommend him to anyone.
27 de outubro de 2026
The manager Kevin in the Truro store…
The manager Kevin in the Truro store couldn’t have been more helpful. I made many phone calls and then ended up going in store, and he was professional, friendly and personable throughout.
20 de outubro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for your wonderful feedback! We are thrilled to hear that you received such helpful, professional, and friendly assistance during your phone calls and visit. It is fantastic to know that our team made your experience so positive. We truly appreciate your support and look forward to welcoming you back in the future!
Team Bensons
Great deal
Great deal! The bed looks great, and the mattress is so comfortable.
The salespeople in the Truro showroom were helpful and professional, and the delivery team was perfect.
16 de outubro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for your fantastic review! We're thrilled to hear you love your new bed and mattress. Our team in Truro works hard to provide excellent service, and it's great to know they made your experience enjoyable. We appreciate your support and hope you enjoy your purchase for years to come!
Excellent service and advice from store…
Excellent service and advice from store and efficient careful delivery
12 de outubro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for your wonderful feedback Jill! We're thrilled to hear that you had a great experience with our service and delivery. Our team works hard to ensure customer satisfaction, and your kind words motivate us to keep improving. We look forward to seeing you again,
Megan | Customer Care Specialist
Delivery was ok friendly but literally…
Delivery was ok friendly but literally dumped the boxes in no help I wanted stuff taking away but they were running late said they don’t do that.
12 de outubro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for your feedback! We're glad to hear our delivery team was friendly. We apologize for the inconvenience with the boxes and the lack of assistance. Your comments help us improve our service. We appreciate your understanding and hope to serve you better next time,
Megan | Customer Care Specialist
The best mattress buying experience I have ever had.
The in store service was amazing, the member of staff we dealt with was most knowledgable and friendly.
The delivery was very professional, helpful and friendly.
12 de outubro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for your wonderful feedback! We're thrilled to hear that our staff provided you with knowledgeable and friendly service. It's great to know that your delivery experience was also professional and helpful.
The young lady in the store was…
The young lady in the store was extremely knowledgeable and patient
7 de outubro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for your kind words! We're thrilled to hear that our team member provided you with knowledgeable and patient service. We strive to create a welcoming environment for all our customers.
We went in to truro store and was…
We went in to truro store and was helped buy a lovely guy called Jamie (couldn't recommend enough)
He was so knowledgeable about the products answering every question we had about them and spent plenty of time with us as we were looking 5 star service by jamie
25 de agosto de 2026
Resposta da Bensons For Beds - Truro382
Thank you for your wonderful feedback! We're thrilled to hear that Jamie provided you with such excellent service and support. We pride ourselves on our knowledgeable staff, and it's great to know Jamie made your experience memorable. We look forward to welcoming you back soon!
From start to finish
From start to finish, communication was excellent, the delivery men were great they took the mattress to the room and mentioned how to look after the mattress too .
Service was top notch, i was very happy
Thank you!
2 de outubro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team. Providing excellent service and support is our priority, and we're glad you appreciated it. Enjoy your new mattress, and we look forward to serving you again!
Very good service throughout
In the store, I was treated very well, given all the information I needed and decided on a delivery date.
The delivery came on time and the bed assembled by Gray and Glen in no time at all. I was very happy with the service I received throughout.
2 de outubro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for your wonderful feedback! We're thrilled to hear you had such a positive experience from start to finish. Gray and Glen will be delighted to know their efforts made a difference. We appreciate your support and look forward to serving you again!
Great Mattress
Really pleased with our mattress from Bensons for Beds. It’s extremely comfortable and feels very well made and good quality. The staff were polite, helpful and courteous throughout, and the communication regarding delivery was excellent. Everything was well organised, and the delivery process was spot on. Would definitely recommend Bensons for Beds.
31 de agosto de 2026
Resposta da Bensons For Beds - Truro382
Thank you for your kind review. We pride ourselves on the level of service we provide to our customers and your positive comments help to let us know that we are achieving this.
Used Bensons previously and always been…
Used Bensons previously and always been delighted with their service.
26 de setembro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for choosing Bensons for your needs! We are thrilled to hear that you have been consistently satisfied with our services. We look forward to providing you with exceptional service in the future!
Great service ..very pleased with our…
Great service ..very pleased with our purchase..good value and fantastic staff.
25 de setembro de 2026
Resposta da Bensons For Beds - Truro382
"Thank you for choosing our business and leaving such a positive review! We aim to provide great service, good value, and fantastic staff. We appreciate your support and look forward to serving you again in the future. #CustomerSatisfaction #HappyCustomers"
Brilliant customer service and the bed…
Brilliant customer service and the bed technology system was amazing.
22 de setembro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for your glowing review! We are thrilled to hear that you had a great experience with our customer service and loved our Sleep pro bed technology system. It's always our goal to provide top-quality service and products to our valued customers. Thank you for choosing us!
Great customer service and product …
Great customer service and genuinely helpful advice. Provided many options to suit our budget and ensured we had our ‘own’ time to review and try the mattresses. A convenient delivery service and attentive delivery drivers - getting in contact before delivery and arrived between the time slot given.
18 de setembro de 2026
Resposta da Bensons For Beds - Truro382
We're so pleased to hear you received such great customer service and genuinely helpful advice! It's wonderful that our team provided many options and gave you ample time to make your decision. We're also thrilled to know our delivery service was convenient and attentive.
Team Bensons
Changed delivery date three times?
Having paid for our new mattress, we were told by two separate staff members at the store that delivery would be on the Monday 21.9.26. They explained that we would get a text message two days prior to arrange a convenient time for the delivery.
We have not had a text asking for delivery times. I have had an email confirming delivery for today the 21st. Having spoken to the store over the weekend to inquire what was happening? I was quite bluntly told by the shop assistant that we would not have a delivery on the 21st! At no point did she apologise for this inconvenience on behalf of Bensons, obviously not her fault that the customer service has totally broken down! My wife, who has back issues and was really looking forward to the expected delivery date, as was I, is obviously extremely disappointed, as am I! We were told, over the weekend, that delivery would be the 3.10.26? In reply to my previous email we are now informed that the delivery will be the 13th Oct.
Will someone please own this issue and sort out our delivery, ideally for later today, as originally agreed; before I consider cancelling our order and going to Dreams round the corner.
21 de setembro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for sharing your feedback, and we sincerely apologize for the confusion and frustration regarding your mattress delivery date having to be rearrange due to the outstanding balance on the order not being complete. We understand how disappointing it is to receive delays, especially given the importance of a comfortable mattress for your wife's back issues.
Team Bensons
The two guys who delivered and…
The two guys who delivered and installed my new bed were very polite and professional. They were very mindful of my furniture and possessions and left nothing behind that shouldn't have been there. Thank you.
18 de setembro de 2026
Resposta da Bensons For Beds - Truro382
Thank you for taking the time to write such a positive review! We're thrilled to hear that our delivery and installation team provided excellent service and took great care of your belongings. Your satisfaction is our top priority. Thank you for choosing our business for your new bed.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.