Decided to update our old mattress as we're both experiencing back ache and the old onwas over 13 years old. We spent more than intended on a proper authapedic/NHS approved mattress although we did g... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
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Veja o que dizem as avaliações
Very helpfully and knowledgeable staff. Good selyof different mattresses to try. Staff member listened to what our preferences were and made suggestions to try. Great service in Waterlooville store.
A empresa respondeu
From the first visit to the showroom, followed by a couple more visits and then order being placed, all the way to delivery, this was a great experience. Happy friendly staff and very clear informatio... Ver mais
A empresa respondeu
Given a shorter time slot for the delivery the day before, and it did arrive during the 2 hours. The men were polite and cheerful, and bed delivered with no hassle. However, after they left I realis... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Waterlooville743
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, Reino Unido
- 2392262746
4,7
Excelente
383 avaliações
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Very helpfully and knowledgeable staff
Very helpfully and knowledgeable staff. Good selyof different mattresses to try. Staff member listened to what our preferences were and made suggestions to try. Great service in Waterlooville store.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Waterlooville743
Thank you for your wonderful feedback! We're delighted to hear that our team provided such helpful and knowledgeable service at our Waterlooville store. We pride ourselves on listening to our customers' preferences and offering suitable suggestions. We truly appreciate your kind words!
Team Bensons
We found Benson for beds very helpful…
We found Benson for beds very helpful especially the salesman Andrew he explained everything we asked about the beds he had a very nice personality and wasn't pushy we did buy a bed there and we are very happy with it definitely go back
22 de agosto de 2026
Resposta da Bensons For Beds - Waterlooville743
Hello Tracey,
Thank you for your lovely review! 😊 We're delighted to hear Andrew made your visit so enjoyable with his friendly, knowledgeable, and no-pressure approach. It's fantastic that you found the perfect bed and are happy with your purchase. We'll be sure to pass on your kind words to Andrew. Happy sleeping, and we look forward to welcoming you back,
Megan | Customer Care Specialist🛏️
Decided to update our old mattress
Decided to update our old mattress as we're both experiencing back ache and the old onwas over 13 years old. We spent more than intended on a proper authapedic/NHS approved mattress although we did get a fair discount. Our experience in the shop was very good as we were shown various options based on what we wanted. It was delivered as arranged and the old one taken away for ease. The guys delivering we're very good rang beforehand to give an eta and were very good at manoeuvring the large super king mattress to the bedroom. We are getting used to the change but definitely getting a better night's sleep.
24 de agosto de 2026
Resposta da Bensons For Beds - Waterlooville743
Thank you for your kind review! We are thrilled that our team was able to provide you with a great experience and help you find the perfect mattress for your needs. We hope that you continue to enjoy a better night's sleep on your new, NHS-approved mattress. Thank you for choosing us for your upgrade!
From the viewing to delivery, first class.
From the first visit to the showroom, followed by a couple more visits and then order being placed, all the way to delivery, this was a great experience. Happy friendly staff and very clear information about delivery and after care. Well done Benson's for Beds.
11 de agosto de 2026
Resposta da Bensons For Beds - Waterlooville743
Thank you for such a glowing review! We are thrilled that you had a great experience from start to finish. Our team aims to provide top-notch customer service and we are happy to hear that we succeeded. Thank you for choosing Benson's for Beds!
Very helpful and did not rush us and…
Very helpful and did not rush us and explained things like delivery times
8 de agosto de 2026
Resposta da Bensons For Beds - Waterlooville743
We're so pleased to hear that you found our team helpful and that we took the time to explain things like delivery times thoroughly. Thank you for your wonderful feedback!
Team Bensons
Very helpful staff explained different…
Very helpful staff explained different types of mattresses. Ordering was straightforward and excellent delivery service, I appreciated the call to confirm time of delivery. Delivery men were very helpful explained how to care for my new mattress and took away all the packaging. I would definitely recommend Bensons for Beds.
25 de julho de 2026
Resposta da Bensons For Beds - Waterlooville743
We're so pleased to hear you had such a positive experience with us! It's wonderful that our staff were helpful in explaining the different types of mattresses, and that the ordering process was straightforward. We're also delighted that our delivery service was excellent, and that our delivery team was helpful and took away all the packaging. Thank you for recommending us!
Team Bensons
Resposta da Bensons For Beds - Waterlooville743
We are so pleased to hear that you experienced great service and found our team knowledgeable and friendly. We truly appreciate your kind words and positive feedback!
Team Bensons
Resposta da Bensons For Beds - Waterlooville743
Thank you for your positive feedback!
Amazing in store support for customers…
Amazing in store support for customers who have disabilities. Very patient and informative and don’t rush you at all but give you plenty of their time and plenty of support in choosing the right bed and furniture.
13 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Waterlooville743
We're so pleased to hear about the amazing in-store support you received, especially regarding assistance for customers with disabilities. It's wonderful that our team was patient, informative, and provided plenty of time and support in choosing the right bed and furniture.
Team Bensons
Bensons Waterlooville
Your sales assistant Caitlin was very helpful and pleasant.
10 de julho de 2026
Resposta da Bensons For Beds - Waterlooville743
We're so pleased our sales assistant was very helpful and pleasant. Thank you for your kind words!
No pushy
No pushy.
But almost paid back. Overall very good with sale though we made the choice it was not through assistant help
7 de julho de 2026
Resposta da Bensons For Beds - Waterlooville743
We're so glad to hear you had a positive experience with your sale! We appreciate your feedback and are happy you found what you needed.
Excellent service from knowledgeable…
Excellent service from knowledgeable staff. A credit to your company.
4 de julho de 2026
Resposta da Bensons For Beds - Waterlooville743
We're so pleased you received excellent service from our knowledgeable staff. Thank you for your kind words; we truly appreciate your feedback!
Great staff and products
Great staff, friendly and informative. Good choice of beds, mattresses and headboards. Easy purchasing options
2 de julho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Waterlooville743
We're so pleased you found our staff great, friendly, and informative. It's wonderful to hear you appreciated the good choice of beds, mattresses, and headboards, and found the purchasing options easy. Thank you for your kind feedback!
Team Bensons
Delivery does not include the product being unpackaged!
Given a shorter time slot for the delivery the day before, and it did arrive during the 2 hours. The men were polite and cheerful, and bed delivered with no hassle. However, after they left I realised that the bed was still in it's packaging. Whilst we know we were to assemble the bed, I was surprised to see it still wrapped - since found out that we needed to pay extra for that privilege!!
26 de junho de 2026
Resposta da Bensons For Beds - Waterlooville743
We appreciate your feedback and are glad to hear about the positive aspects of your delivery experience. We are sorry for any confusion regarding the bed's packaging and the assembly service.
Team Bensons
Resposta da Bensons For Beds - Waterlooville743
We are delighted our team was helpful. We appreciate your kind words!
Team Bensons
Choosing a mattress
From the original phone call ( I couldn't attend the show room) to recycling my old mattress the whole experience was amazing. Éveryone was so helpful understanding professional and caring, I felt listened to and valued as a customer. And the mattress is brilliant too. Well done and thank you. Ps the delivery men were amazing. So thoughtful and helpful.
22 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Waterlooville743
We are so pleased to hear about your wonderful experience, from your initial call to the mattress delivery and recycling. It's fantastic that our team made you feel valued and that you love your new mattress. Thank you for your kind words!
Team Bensons
Delivered on time
Delivered on time, gave full instructions and took the old ver mattress away
21 de junho de 2026
Resposta da Bensons For Beds - Waterlooville743
We are so pleased your delivery was on time and helpful. Thank you for sharing!
Team Bensons
Great customer service
Very knowledgeable and helpful member of staff who knew the right questions to ask when we were choosing a bed for the guest bedroom.
6 de junho de 2026
Resposta da Bensons For Beds - Waterlooville743
We're so pleased our staff was knowledgeable and helpful in assisting you with choosing a bed. Thank you for your kind words!
Team Bensons
I visited the store in Waterlooville…
I visited the store in Waterlooville and was assisted by Hasan, who was incredibly helpful throughout my visit. He took the time to provide all the information I needed and helped me make the right purchase for my family. His knowledge, patience, and excellent customer service made the whole experience smooth and enjoyable. A big thank you to Hasan for all his help – it was very much appreciated!
2 de junho de 2026
Resposta da Bensons For Beds - Waterlooville743
We're so pleased to hear you had such a positive experience in our Waterlooville store! It's wonderful that our team member provided all the information you needed and helped you make the right purchase. We're glad their knowledge, patience, and excellent customer service made your visit smooth and enjoyable. Thank you for your kind feedback!
Team Bensons
Great service from Bensons for Beds
A great service from the new manager in Waterlooville. We are very happy with our new mattress.
1 de junho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Waterlooville743
We're so pleased you received great service and are happy with your new mattress! Thank you for sharing.
Team Bensons
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