Excellent customer service salesman was very knowledgeable polite and no pressure sales tactics gave us time to try different Mattresses and explained the differences in there construction we settle... Ver mais
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Localização
Trocar localizaçãoUnit 4b Gallagher Shopping Park, WS10 9QY Wednesbury, West Midlands, GB
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Veja o que dizem as avaliações
Fantastic service. Ask for Rob at Gallagher Retail Park he is the most genuine, non pushy, non judgemental, helpful sales person I have ever known. This was our third purchase from him and he al... Ver mais
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From first stepping into store to taking delivery, everything was great . I visited wedensbury store. Was given helpful pleasant professional help from Gaynor. The process of arranging delivery was al... Ver mais
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Very helpful staff by helping my elderly mom find the right rise & recline bed. It did take 6 weeks but it was explained to us before hand. There were issues on delivery delivery drivers couldn’t be... Ver mais
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Detalhes da empresa
Sobre Bensons For Beds - Wednesbury606
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 4b Gallagher Shopping Park, WS10 9QY, Wednesbury, West Midlands, Reino Unido
- 1215057671
4,7
Excelente
762 avaliações
Pede aos clientes que avaliem
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Kwaisi was a brilliant salesperson and…
Kwaisi was a brilliant salesperson and sold us the correct mattress. Would recommend him
3 de novembro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
We ordered a Hypnos mattress and base…
We ordered a Hypnos mattress and base with an order value of £2750. My wife decided she did not want the base. I have contacted customer services three times and the branch 6 times trying to get the base removed from the original order - they will not even answer the phone. I have emailed and stated that I want the original order with the base removed or I will cancel the whole order and go elsewhere. After numerous attempts I was able to speak to the assistant manager. He has cancelled the original order and substituted a new one at an unacceptable price. I told him I would have to cancel to be told I would have to speak to the manager - who isn't there. Its a nightmare !
30 de outubro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Wednesbury606
We are incredibly sorry to hear about the stressful experience you have had trying to amend your order. It is completely unacceptable that you have struggled to get through to our teams by phone and that your request to remove the base has resulted in such a frustrating situation with the pricing and cancellation process.
We can confirm that this has now been resolved and appreciate your patience with allowing the store to put this right for you.
Thank you for your review,
Megan | Customer Care Specialist
Great customer service
Great customer service, not hassled into buying given great advice from
Zak,
27 de outubro de 2026
Resposta da Bensons For Beds - Wednesbury606
Thank you for your kind words! We're thrilled to hear that Zak provided you with great advice and made your experience enjoyable. Our team is dedicated to offering excellent service without pressure. We look forward to serving you again soon!
Fantastic experience from store to…
Fantastic experience from store to having the mattress delivered.
Provided information all the way through which was clear and informative.
Really happy with our purchase
29 de outubro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Wednesbury606
Thank you for your wonderful review! We're thrilled to hear you had a fantastic experience from start to finish. Our team strives to provide clear information and excellent service. Enjoy your new mattress, and we look forward to serving you again in the future!
Resposta da Bensons For Beds - Wednesbury606
Thank you for your kind words! We're thrilled to hear that our staff made your experience enjoyable. We pride ourselves on excellent service and appreciate your feedback. We look forward to welcoming you back soon!
Everything was perfect from ordering to…
Everything was perfect from ordering to delivery. The service both ordering in store and delivery was polite, helpful, informative and reliable. Excellent company thoroughly recommend Bensons.
30 de setembro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Wednesbury606
Thank you for your wonderful review! We're thrilled to hear that you had a perfect experience from start to finish. Our team works hard to provide excellent service, and your recommendation means the world to us. We look forward to serving you again soon!
Friendly staff
Friendly staff, quick delivery and on time. Super communication throughout.
22 de outubro de 2026
Resposta da Bensons For Beds - Wednesbury606
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our friendly staff and timely delivery. Communication is key for us, and we're glad it made a difference for you. We look forward to serving you again soon!
Great delivery service
Great delivery service
Lovely furniture
Great fitting service
24 de outubro de 2026
Resposta da Bensons For Beds - Wednesbury606
Thank you for your wonderful review! We are thrilled to hear that you had a great experience with our delivery and fitting services, and that you are pleased with your lovely new furniture. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Team Bensons
Exceptional Customer Service from my sales man
Exceptional Customer Service from my sales man Zak. His approach will make you want to visit the shop over and over again.
21 de outubro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Wednesbury606
Thank you for your wonderful feedback! We are absolutely thrilled to hear that you received such exceptional service and felt so welcomed during your visit. Our team strives to create a warm and inviting atmosphere for everyone, and it is fantastic to know we succeeded. We truly appreciate your support and look forward to welcoming you back to the store soon!
Team Bensons
Great Customer service from Kay at Wednesbury
Excellent customer service salesman was very knowledgeable polite and no pressure sales tactics gave us time to try different
Mattresses and explained the differences in there construction we settled for a sealy platinum extravagant mattress and a staples base with a hotel headboard. Were able to choose our delivery date and took advantage of the 20% offer. The service from Kay at the wednesbury store was outstanding.
Just one small gripe after spending over £4000 we didn't even get a free care kit but that's just me being cheeky. Would highly recommend.
19 de outubro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Wednesbury606
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Kay and our team. Your feedback is invaluable, and we appreciate your suggestion regarding the care kit. Enjoy your new Sealy mattress and headboard, and we look forward to serving you again!
Resposta da Bensons For Beds - Wednesbury606
Thank you for the wonderful feedback! We are thrilled to hear that you experienced perfect customer service and found our team member so helpful and knowledgeable. Your satisfaction is our top priority, and we look forward to serving you again soon!
Team Bensons
Excellent company
Excellent products, service and delivery. Excemplary.
15 de outubro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Wednesbury606
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our products and service. Your satisfaction is our top priority, and we look forward to serving you again soon!
Superb service
Superb service from in-store selection to delivery. We will certainly use Bensons again.
16 de setembro de 2026
Resposta da Bensons For Beds - Wednesbury606
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our service from selection to delivery. Your satisfaction is our top priority, and we can't wait to serve you again at Bensons!
The staff where very helpful and the…
The staff where very helpful and the product are very good Gannor who served us was very good and helpful with all we needed to know
18 de outubro de 2026
Resposta da Bensons For Beds - Wednesbury606
Thank you for your wonderful review! We're thrilled to hear that our staff, especially Gannor, provided you with excellent service and that you enjoyed our products. Your satisfaction is our priority, and we look forward to serving you again soon!
Great Service all round
Rob at the Wednesbury store was really helpful and friendly, made everything so simple.
Also had a very efficient service from Customer Service when applying for a delivery charge refund.
15 de outubro de 2026
Resposta da Bensons For Beds - Wednesbury606
Thank you for your kind words! We're thrilled to hear that Rob provided you with helpful and friendly service. Our team is dedicated to making your experience seamless, and we're glad you found our customer service efficient. We appreciate your feedback and look forward to serving you again!
The choice is endless I was given time…
The choice is endless I was given time to make my mind up which bed to choose
Excellent service and follow up
The ottoman bed is coming in a week not a long wait which is great
14 de outubro de 2026
Resposta da Bensons For Beds - Wednesbury606
Thank you for your wonderful review! We're thrilled to hear you enjoyed our extensive selection and excellent service. We're excited for you to receive your ottoman bed soon. If you need anything else, feel free to reach out. We appreciate your support!
very useful combination of products
very useful combination of products, colours, headboards, base types and mattresses. Staff were very knowledgeable too.
10 de outubro de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Wednesbury606
Thank you for your wonderful review! We're thrilled to hear that you found our product selection and staff knowledge helpful. Our team is dedicated to providing the best options for our customers. We look forward to seeing you again soon,
Megan | Customer Care Specialist
Resposta da Bensons For Beds - Wednesbury606
Thank you for your kind words! We're thrilled to hear that Zak was able to assist you with his knowledge. Our team is dedicated to providing excellent service, and your feedback motivates us to keep up the great work. We look forward to serving you again soon!
Resposta da Bensons For Beds - Wednesbury606
Thank you for taking the time to share your thoughts on Trustpilot! We truly appreciate your feedback and are thrilled to hear from our customers. If you have any further insights or questions, feel free to reach out. Your satisfaction is our priority!
Manager came to help and advise us
Manager came to help and advise us. No sales pitch. Was professional and courteous.
30 de setembro de 2026
Resposta da Bensons For Beds - Wednesbury606
Thank you for your kind words! We're thrilled to hear that our manager was able to assist you in a professional and courteous manner. We strive to provide genuine support without any pressure. Your satisfaction is our priority, and we look forward to serving you again!
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