The salesman, Ricky, answered all our questions clearly. Placing the order was straightforward and delivery happened as promised with plenty of updates. Thank you.
A empresa respondeu
Localização
Trocar localizaçãoUnit 6b Marchfield Way, Weston Retail Park, BS23 3YZ Weston Super Mare, Avon, GB
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Veja o que dizem as avaliações
Ricky greeted us in the showroom with lots of simple information and choices, but no hard sell. Regular e-mails notified us of progress with our order, including quality checking. The bed was very wel... Ver mais
A empresa respondeu
Pleased with new matress. Was delivered on time with helpful phone call giving time of delivery. Two guys were efficient and professional. I needed to contact shop after delivery and was given help... Ver mais
A empresa respondeu
We found the service was excellent. Ricky was helpful, informative and efficient without being pushy. The products were of good quality and we did not feel rushed or pressured to make a decision. The... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Bensons For Beds - Weston Super Mare376
Escrito pela empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informações de contato
Unit 6b Marchfield Way, Weston Retail Park, BS23 3YZ, Weston Super Mare, Avon, Reino Unido
- 1934635946
4,7
Excelente
255 avaliações
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New bed
The salesman, Ricky, answered all our questions clearly. Placing the order was straightforward and delivery happened as promised with plenty of updates. Thank you.
1 de agosto de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We're so pleased to hear that Ricky was able to clearly answer all your questions. It's wonderful that placing your order was straightforward and that delivery was on time with helpful updates. Thank you for your positive feedback!
Team Bensons
Good experience in the shop and great…
Good experience in the shop and great delivery experience
27 de julho de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We're so pleased to hear you had a good experience in our shop and a great delivery experience. Thank you for sharing your positive feedback!
Team Bensons
Resposta da Bensons For Beds - Weston Super Mare376
We're so pleased you found our service great and our staff friendly and extremely helpful. Thank you for your kind words!
Team Bensons
Comfortable in Somerset
Great service from our experience in the shop to the delivery of the mattress and now on day 4 sleeping on it.
18 de julho de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We're so pleased to hear that your experience, from our shop to the delivery and now sleeping on your new mattress, has been great. Thank you for your wonderful feedback!
Team Bensons
Pleased with new matress
Pleased with new matress. Was delivered on time with helpful phone call giving time of delivery. Two guys were efficient and professional. I needed to contact shop after delivery and was given helpful advice. Still testing the matress and ok so far. Just don't need so many emails!!
8 de julho de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We're so pleased to hear you're happy with your new mattress and that our delivery team was efficient and professional. We also appreciate your feedback regarding the emails and will take this into consideration.
Very good sales person
7 de julho de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We're so pleased to hear such positive feedback about our sales team. Thank you for taking the time to share your experience with us!
Team Bensons
Customer care has been excellent
Customer care has been excellent, but showroom approach needs tightening up. Delivery teams very good.
3 de julho de 2026
Avaliação não solicitada
Resposta da Bensons For Beds - Weston Super Mare376
Thank you for your feedback. We're delighted to hear that our customer care and delivery teams provided excellent service. We appreciate your comments regarding the showroom and will certainly take them into consideration.
Team Bensons
The salesman was very pleasant
The salesman was very pleasant, guided us through what we wanted at the best price , Would recommend Bensons , I researched on line at all different options and prices, but found myself back to Bensons, Noe looking forward to our delivery
4 de julho de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We're so pleased to hear our salesperson was pleasant and guided you to the best price. It's wonderful that you found your way back to us after researching other options. We hope you enjoy your delivery!
Team Bensons
Very relaxed instore no pressure and…
Very relaxed instore no pressure and extremely helpful with advice. The mattress was delivered on time with care and I have had much a improved sleep, not waking frequently as before and feeling refreshed and less pain in the mornings.
2 de julho de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We're so pleased you had a relaxed in-store experience and found our team helpful. It's wonderful to hear your mattress was delivered with care and that you're now enjoying much-improved, refreshed sleep with less morning pain!
Team Bensons
The team arrived on time
The team arrived on time. Were polite and did a good job taking all the rubbish however I know accidents happen but a valuable oil painting was knocked off my hall wall which fell onto my doorbell mechanism which completely broke into pieces and is costing me £16.99 to replace. But the bed is lovely. It would have been nice to receive something towards the cost of the new door bell
28 de junho de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We're pleased to hear our team was on time, polite, and did a good job removing the rubbish. We sincerely apologize for the accident involving your oil painting and doorbell mechanism, and the inconvenience this has caused. We are glad you are happy with your new bed.
Team Bensons
Wish delivery drivers would carry wet…
Wish delivery drivers would carry wet wipes to clean hands before construction of headboards ect . Lovely guys but left marks on base of bed and mattress , wiped of with shampoo but didn’t need to be there in the first place .
28 de junho de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We appreciate you taking the time to share your experience. We are concerned to hear about the marks left on your bed and mattress. We are reviewing our delivery procedures to ensure our teams maintain cleanliness standards, and we thank you for bringing this to our attention.
Team Bensons
Excellent service from beginning to end
Ricky greeted us in the showroom with lots of simple information and choices, but no hard sell. Regular e-mails notified us of progress with our order, including quality checking. The bed was very well packaged and protected, and carefully delivered exactly when originally expected by a couple of cheerful delivery men. The quality seems to be very good, with no problems or faults at all. We would definitely use Bensons again for our next purchase.
14 de junho de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We're delighted to hear about your excellent experience, from the helpful information in the showroom to the cheerful delivery. It's wonderful that your order progressed smoothly and that you're pleased with the quality of your new bed. Thank you for your kind feedback!
Team Bensons
Resposta da Bensons For Beds - Weston Super Mare376
We're so pleased our team member was knowledgeable and helpful. Thank you!
Team Bensons
Resposta da Bensons For Beds - Weston Super Mare376
Thank you for your feedback!
Team Bensons
Great experience!
Great customer service from in store purchase to installation. The installation team where fab and friendly, hardworking and and very polite.
6 de junho de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We're so pleased our team provided great service from purchase to installation. Thank you for your kind words!
Team Bensons
The girl I spoke with at WsM store was…
The girl I spoke with at WsM store was welcoming, helpful and polite.
The delivery arrangements worked as planned and men were efficient, on time and took away my old mattress, which was vital
8 de junho de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We're so pleased to hear our team provided such a welcoming and helpful experience, and that your delivery was efficient and on time. Thank you for your kind feedback!
Team Bensons
Resposta da Bensons For Beds - Weston Super Mare376
We're glad our team was friendly!
Team Bensons
"The customer is always wrong"
Quality of the product is fine. The rating is due to their pushy sales personnel and poor customer service.
We had a rather pushy sales person who did not provide us with all the necessary details including lack of refund option and cost of exchange on their "sleep guarantee". When we faced a problem due to height tolerances between trying in store and at home the customer service personnel did not care and had no sympathy to even listening to our problem. The whole experience made us think they are just after getting as much money out of you as possible, with little ability to provide a good customer experience. Their default seems to be "the customer is always wrong".
25 de maio de 2026
Resposta da Bensons For Beds - Weston Super Mare376
Thank you for your feedback. We’re pleased to hear that you are happy with the quality of your product, however we’re very sorry to learn that your overall experience did not meet expectations. Please be assured that your comments regarding the sales approach, communication of key information, and aftercare support will be fed back to the relevant teams for review and improvement.
Thank you for taking the time to share your experience with us.
Resposta da Bensons For Beds - Weston Super Mare376
We're so glad our team provided such fantastic service! Thank you for your wonderful feedback.
Team Bensons
Very helpfull assistant very pleased…
Very helpfull assistant very pleased with the service
27 de maio de 2026
Resposta da Bensons For Beds - Weston Super Mare376
We are so pleased our assistant was helpful and you were happy with the service. Thank you!
Team Bensons
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