Really good customer service, they will help you with any of your dilemmas in a polite manner. I really like this booking site.
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Veja o que dizem as avaliações
Great service fast payments the reason for only 3 stars is that you cant watch the races on desktop. Upgraded to 5 stars having been contacted by Bet Bright they told me to install firefox and the... Ver mais
A empresa respondeu
Poor and sadly the same as most of the other online outfits. Initially thought they were different and something fresh in the market but ...oh dear. I joined Feb 17 and have made deposits of £1450 a... Ver mais
A empresa respondeu
Customer services are excellen and super quick to respond. They have some fantastic offers and also exclusive offers that have arrived by e mail and not appear on the site. 100 percent cashback on lo... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
BetBright brings the excitement of betting to you through our unique sports and casino betting service available online via desktop, mobile and tablet devices. 18+
Informações de contato
Heather House, Heather Road, Sandyford Industrial Estate,, D18 X2P7, Dublin, Irlanda
- +44 (0) 800 011 9630
- support@BetBright.com
- www.betbright.com
terrible customer service also dont…
terrible customer service also dont listen to promotions they are offering they are all a con make sure you read the small print odds are terrible compared to other betting sites so betting with these you will loose in every way i will never use this service again snd wouldnt recomend them to anyone.
27 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Den,
I'm sorry to hear of the trouble encountered. Our Customer Support team are very customer focused, and will always take the time needed to resolve any query raised.
Our promotions are designed to reward our customers and certainly not to disappoint, however as with all offers found online, there will be associated terms and requirements. If ever there is any doubt, there will always be support available to help in that regard.
We haven't unfortunately been able to locate your account with the information provided, but should you wish to reach out to us again, we would be more than happy to investigate your case further to find a satisfactory outcome.
Kind regards,
BetBright
Helpful staff
Great offers, combined with very friendly and helpful support team, to deal with any issues.
27 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Dave,
Many thanks for your review and compliments shared.
Our Customer Support team are always here to lend a helping hand, and they will be happy to hear your feedback.
Kind regards,
BetBright
Customer services are excellen and…
Customer services are excellen and super quick to respond. They have some fantastic offers and also exclusive offers that have arrived by e mail and not appear on the site. 100 percent cashback on losses up to 50 pounds for one, paid promptly and without fuss have impressed me. A good site for sports and casino.
27 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Peter,
Thank you for sharing this review.
I am so happy to read that you have enjoyed our offers, both on site and sent by email. Our exclusive offers are designed to reward our customers, and its great to see that you have benefited from taking advantage of these.
Take care and best of luck,
BetBright
Excellent offers and service so far
27 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Darren,
Many thanks for your review, and kind compliments shared.
Kind regards,
BetBright
Your Rep was perfectly right but please…
Your Rep was perfectly right but please review what you do when Dealer has Blackjack. It was not obvious to me and it turned out to be several hours before (what turned out to be) a simple query was resolved
27 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Mr Pinder,
Thank you so much for your review and feedback, it is greatly appreciated, and I am glad we were able to help.
For anyone reading this review, please note that all Casino games have in-game information, available while you play.
Kind regards,
BetBright.
First off I was enjoying using this…
First off I was enjoying using this bookie and I found the website to be nice and user friendly. I was given the sign up bonus which I managed to play through and that was good.
My experience now however has been somewhat ruined after only about 3 weeks signed up. Here's why......
As a result of the signup bonus I had to place a number of higher stake bets on horse racing which I wouldn't normally place. I would normally bet around £2 Or £3 a bet but because of the turnover required on the signup bonus I was placing between £5 and £10.
I made about £100 in my first 3 weeks on various races, could easily have lost the money and sign up bonus but luckily for me I won.
But the gloss has been taken off now as I received an email stating I'm no longer eligible for any bonuses or any price guarantees etc. I am a punter who (with the exception of the signup bonus) only places bets between £2 - £3 and have been restricted. Bookmakers are ruining horse racing for the punter, if you can't even put a couple of quid on a horse without getting restricted what is the gambling industry coming to.
I totally understand that bookmakers need to have things in place for liability but restricting someone who bets a couple of quid on two or three horses a day is horrendous. By all means if someone is constantly taking higher odds that start lower and are putting big stakes such as £20 per horse then that's understandable. I wasn't doing that, I was betting a couple of horses I fancied to enjoy some races including Ascot but bookies like these are killing the sport of racing. Again as I say, the only reason I placed more than my normal £2/£3 before was because it had to be done because of their offer.
So as a result I can't possibly give this company anything other than a bad review. It's another bookie who is ruining the sport of Horse Racing and hopefully sooner rather than later something is done to combat this unsportsmanlike behaviour from these type of companies.
Just to add to this I have also been heavily restricted to pence now. So have changed to 1 star.
24 de junho de 2018
Avaliação não solicitada
They give free bets of £40 from time to…
They give free bets of £40 from time to time!
24 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Paul,
Thanks for leaving a review, it's appreciated. Glad to hear you like our promotions.
Kind regards,
BetBright
Great site with excellent customer…
Great site with excellent customer support.
23 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Rachel,
Glad to hear you're enjoying our site and all that comes with being our customer. Great stuff!
Kind regards,
BetBright
Excellent customer service
Excellent customer service. Moshtari
23 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Mohammad,
We were a little perplexed as we didn't initially know what Moshtari meant so looked it up:
The meaning of the given name Moshtari represents practicality, realism, reliability, discipline, sincerity and experience.
Therefore our response to your review is simply that we're lost for words! The guys working in Customer Support will be thrilled that they are held in such high esteem.
Kind regards,
BetBright
I find bet bright very good
I find bet bright very good, and the fact they send you a message with your bets on is brilliant, plus they let you know you've won. Only reason I didn't give 5 stars was not so many placings on big races and no offer on first race if your 2nd or 3Rd. Otherwise a thumbs up
23 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Steven,
Really appreciate the feedback. For those reading this review, you can toggle the SMS notifications int the "My Preferences" section to receive either or both bet confirmation/settlement. You also have the option to turn on/off our award-winning recall product notification.
RECALL, our award-winning product, analyses your previous horse racing and football bets providing you with your favourite selections the next time you’re on so you never miss out on another winner. Have a look!
https://help.betbright.com/support/solutions/articles/7000017681-what-is-recall-
We'll take your comments on board in regard to the racing places and offer suggestions - this is dynamite in helping us to offer you and all our customers what they want. We'll make sure your suggestions get back to our Promotions Team to consider.
Kind regards,
BetBright
Betbright support very easy to deal…
Betbright support very easy to deal with also very efficient in dealing with my enquiry. Top betting site.
22 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi JB,
Thank you for taking the time to review us. Very happy to hear you're enjoying your time with us and when help is needed, the service is up there with the best.
Kind regards,
BetBright
Best betting site around
Best betting site around, the customer support staff are second to none, they are always courteous and very helpful and professional should you need to speak with them. I don’t use any other betting site since I found BetBright
22 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Daniel,
Music to our ears! We're not one of the biggest bookies around but we truly believe what we offer in part is just as good, in part better. Being a smaller brand means we have to really push through a very competitive marketplace so when we receive feedback like this, the hard work has made it worthwhile.
Kind regards,
BetBright
Very helpful
Very helpful, great support team - stands out even more than the speedy facility offered by both the app and website. Would highly recommend.
22 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Nathaniel,
We want our customers to have a good time when they use our products and we know how frustrating it can be when it takes an age to get to where you want to go. One of our key objectives is speed as it is a very important factor when it comes to time-sensitive betting. Appreciate the feedback regarding the Customer Support team and will pass on your feedback.
Kind regards,
BetBright
Always a good experience when dealing…
Always a good experience when dealing with customer support who deal with problems quickly and efficiently.
22 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Steve,
On behalf of the guys in Customer Support, we really appreciate the review. Our goal is to endure you have a good time, not only on the website/app when playing our products but in every interaction including when a helping hand is needed. Thanks a mil.
Kind regards,
BetBright
Before you fund any bookmaker accounts…
Before you fund any bookmaker accounts check here first that you'll be able to get your winnings out without hassle.
Betbright are one of the better bookmakers you can use and take it from me there are'nt many !
22 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Glenn,
Thanks for taking the time to review us. Money in, money out. From experience, this is one of the major pain points in every industry and therefore we put an emphasis on making this part of your customer experience painless. We're also very happy to hear that you rate us so highly.
Kind regards,
BetBright
Find you guys really excellent and…
Find you guys really excellent and straightforward to use
Keep it going!!
22 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Gazz,
Nice one, appreciate the feedback. That's exactly what we set out to achieve - a customer experience that is straightforward, easy to use, fast and fun.
Kind regards,
BetBright
5 star service from customer support always.
The app/internet site is fast and efficient. Never have issues. When you need to speak to customer services they are extremely helpful from what I have found and get back to you quickly even if sending an email.
Only thing I would like to see added is BOG for doubles, trebles and accas.
Other than that my fav site so far and I've used alot of them.
21 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Jay,
Thank you for your feedback and glad that you're enjoying your experience with us. We'll make sure to not only pass on your feedback to the Customer Support team but your suggestion to increase BOG (Best Odds Guaranteed) from singles to multiples.
Kind regards,
BetBright
Great service.
Had a problem with a withdrawal , after speaking to a couple of advisors a customer services manager got in touch and couldn’t have been more helpful, I was ready to close the account but the manager was absolutely brilliant and gave me a couple of free bets after sorting the problem.
Definitely recommend !!
Cheers Pete !!!
21 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi David,
We're delighted that the misunderstanding was addressed and resolved. After speaking with the Customer Support Manager and finding out the specifics, we're humble enough to acknowledge that your query could have been dealt with in a different way. We've taken this as a learning point and will grow from this experience to avoid a repeat occurrence.
We appreciate you taking the time not only to review us in the first instance, more so that you've been kind enough to update the review to reflect the whole situation, start to finish. We'll pass your message onto Pete, he'll be happy to know everything has worked out for the best.
Kind regards,
BetBright
Handled my situation well.
21 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi David,
Thanks for taking the time to review us. We'll pass on the positive feedback to Customer Support and tell them to keep up the good work.
Kind regards,
BetBright
Very easy to use
Very easy to use. Excellent customer service
21 de junho de 2018
Avaliação não solicitada
Resposta da BetBright
Hi Dominic,
Great stuff! We're thrilled to hear you are enjoying the products and had an excellent Customer Support experience.
Kind regards,
BetBright
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