Had a query Sunday morning about a £3 fine for not attending an event when in fact I had attended. Sent an email to Customer Services not expecting an answer until Monday at the earliest. Within an h... Ver mais
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Localização
Trocar localização1 MacDonald Road, N19 5DD London, GB
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Veja o que dizem as avaliações
Great gym, facilities and staff. The frustrating part is the gender-specific days for the sauna, etc (I'm sure there's a reason e.g. cultural, or women feel more comfortable that way?). Also, why is... Ver mais
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Swimming Class Archway Leisure I just wanted to say thank you so much for the incredible progress on my little 6 years old boy has made in such a short time with his teacher. At the beginning, I was... Ver mais
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So many improvements! Many of the issues have been addressed and the centre is feeling well taken care of. Mens changing room toilet is fresh, updated and clean. They have changed the water filter,... Ver mais
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Detalhes da empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contato
1 MacDonald Road, N19 5DD, London, Reino Unido
4,2
Muito Bom
52 avaliações
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I find very helpful in any way coming…
I find very helpful in any way coming back to the gym after a long time..Can't miss a day!!
23 de setembro de 2026
Resposta da Better - Archway Leisure Centre
Hi Alfonso,
Thank you for your great review!
We're so pleased to hear that returning to the gym has been such a positive experience for you.
It's fantastic to know that you're feeling motivated and enjoying your fitness journey so much that you can't miss a day.
We look forward to seeing you at the centre again soon!
Warm Regards,
Kaisha
Great gym, odd availability of facilities
Great gym, facilities and staff. The frustrating part is the gender-specific days for the sauna, etc (I'm sure there's a reason e.g. cultural, or women feel more comfortable that way?). Also, why is the sauna unavailable from midday until 4.30pm every day?
It would also be great to be able to lock my bike up somewhere at the gym.
18 de agosto de 2026
Resposta da Better - Archway Leisure Centre
Hi Oliver,
Thank you for taking the time to share your feedback.
We're pleased to hear that you enjoy the gym, facilities, and the support from our staff at Archway Leisure Centre.
We also appreciate your comments regarding the sauna schedule and gender-specific sessions. We understand that these arrangements may not suit everyone's preferences, and your feedback is valuable as we continually review our services to meet the needs of our diverse community.
Thank you as well for highlighting the lack of bicycle parking facilities. We recognise how important secure cycle storage can be for members choosing active and sustainable travel options, and we will ensure your comments are shared with the relevant team for consideration.
We appreciate your balanced feedback and hope to continue providing a positive experience for you at the centre.
Warm Regards,
Hazal
Mohammad recommended
Definitely recommend talking with Mohammad he’s very helpful and straightforward saved me time and inconvenience.
31 de julho de 2026
Avaliação não solicitada
Resposta da Better - Archway Leisure Centre
Hi Paul,
Thank you for your wonderful review!
We really appreciate your recommendation, and we’re thrilled at how helpful and straightforward he was with resolving the inconvenience you'd experienced.
We'll be sure to pass on your kind words to him.
Thank you again for your lovely review!
Warm Regards,
Kaisha
I had a great experience at Better…
I had a great experience at Better Archway. It was my first visit, and I really enjoyed it. It’s a fantastic place for children and families, with a welcoming atmosphere and great facilities.
I also want to thank the customer service team for their excellent support. They were very helpful in resolving my refund issue quickly and professionally. As a new Better customer, I really appreciate the assistance I received and it made my experience even more positive.
My only suggestion would be to extend the opening hours a little, as that would make it even more convenient for families. Overall, it’s a wonderful place, and I look forward to visiting again.
26 de julho de 2026
Avaliação não solicitada
Resposta da Better - Archway Leisure Centre
Hi
Thank you for your review.
We are delighted to hear that you enjoyed your first visit to Better Archway and that our customer service team was able to resolve your refund issue quickly and professionally.
We also appreciate your suggestion regarding opening hours and will make sure your feedback is shared.
Kind Regards
Amir
Really happy with the swimming lessons…
Really happy with the swimming lessons the teacher Solo is very clear and patient.
7 de julho de 2026
Resposta da Better - Archway Leisure Centre
Hi Greys,
Thank you for your feedback.
We’re really pleased to hear that you’re happy with the swimming lessons and that Solo has made such a positive impression. It’s great to know their clear and patient teaching style is helping you feel comfortable and supported in the water.
Your kind comments will be shared with Solo and the team.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
The receptionist was very welcoming
The receptionist was very welcoming, and the swimming class trainer interacted with the children in a genuinely friendly and supportive way.
5 de julho de 2026
Resposta da Better - Archway Leisure Centre
Hi there,
Thank you for your feedback.
We’re really pleased to hear that you had a positive experience with both our reception team and the swimming instructor. It’s great to know that you were made to feel welcome and that the class was delivered in such a friendly and supportive way for the children.
Your kind comments will be shared with the team, who will be very happy to hear they made such a positive impression.
We look forward to welcoming you back again soon.
Warm Regards,
Hazal
There should be more than one toilet in…
There should be more than one toilet in the gym female changing room.
Also more staff around ensuring people are ok or need help.
24 de junho de 2026
Resposta da Better - Archway Leisure Centre
Hi Maria,
Thank you for your feedback.
We’re sorry to hear that the female changing room facilities did not meet your expectations. Your suggestion for additional toilets has been noted, as we understand how this would improve convenience, especially during busy periods.
We also appreciate your comments regarding staff presence. Ensuring our customers feel supported and safe is very important to us, and we will share this with the team to review staffing visibility and support within the gym.
Thank you again for helping us identify areas where we can improve.
Warm Regards,
Hazal
Great group classes for kids
Great group classes for kids. My son has had an amazing experience
13 de junho de 2026
Resposta da Better - Archway Leisure Centre
Hi Hanifa
Thank you for your review.
We are very pleased to hear that your son has had such an amazing experience with our group classes, and we hope to see him again soon!
Kind Regards
Amir
So many improvements
So many improvements! Many of the issues have been addressed and the centre is feeling well taken care of. Mens changing room toilet is fresh, updated and clean. They have changed the water filter, cleaned the vents, cleaned up the leak and are adding new accessories and equipment for the gym. It's very nice to see a proactive gym.
The gym is good, has most main equipment. Love the big open area. The temperature is always right.
16 de junho de 2026
Avaliação não solicitada
Resposta da Better - Archway Leisure Centre
Hi Pierre,
Thank you for your encouraging feedback.
We are very pleased to hear that you have noticed the recent improvements and that the centre is feeling well maintained. Your comments regarding the cleanliness, updated facilities, and ongoing upgrades are greatly appreciated and will be shared with the team.
It is also great to know that you are enjoying the gym environment, including the equipment, open layout and comfortable temperature. Creating a well-kept, welcoming and functional space is a key priority for us, so your feedback is very valuable.
Thank you again for taking the time to share your experience and for recognising the team’s efforts.
Warm regards,
Hazal
New Better gym goer 💪
I’ve only been 3 times so still ‘exploring’ the facilities and the less busy days/times to use the gym. So far so good
2 de junho de 2026
Resposta da Better - Archway Leisure Centre
Hi Maria,
Thank you for your review!
We're glad you're enjoying your visits so far.
If you need any help finding quieter times or exploring our facilities, our team is always happy to help.
We look forward to seeing you again soon!
Best regards,
Azaria
Disappointing first impression
We were quite surprised and disappointed by how little the teachers engaged with our daughter or tried to welcome and encourage her, given it was her first time at swim class there and children at this age can be shy in new environments.
We had high hopes for this class, as the teachers are Swim England certified and were hoping she'd be warmly welcomed to the new class and group, and that the teachers would be extra encouraging.
The lack of interest and engagement by them was difficult to understand, especially given there were 3 of them. Not sure how she'll learn to swim with this level of motivation and engagement.
30 de maio de 2026
Resposta da Better - Archway Leisure Centre
Hi William,
Thank you for taking the time to share your experience at Archway Leisure Centre.
We're really sorry to hear that your daughter's session didn't meet your expectations. Every child deserves to feel engaged and supported from the very first lesson, and we're sorry that wasn't the case here. This is not the standard we hold ourselves to, and your feedback is being taken seriously.
We'd really like the chance to make this right. Please get in touch with us at customerservices@gll.org and we'll do our best to ensure a much better experience going forward.
Warm Regards,
Abdus
Resposta da Better - Archway Leisure Centre
Hi Hossein,
Thank you for your lovely feedback!
We're so pleased to hear you're enjoying using the sauna and steam room at Archway, they’re a great way to relax and recharge.
We hope you continue to enjoy them!
Warm regards,
Azaria
Staff are really great and friendly
Staff are really great and friendly. You don't feel intimidated walking into the gym. Not overcrowded and I love that you get everything you need i.e pool,sauna,steam room for a great price too.
21 de abril de 2026
Resposta da Better - Archway Leisure Centre
Hi Nicola
Thank you for your fantastic review.
We are so delighted to hear that you are enjoying Archway Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre.
Warm regards
Rachel
Resposta da Better - Archway Leisure Centre
Hi Roxanne
Thank you for your review, and thank you for choosing Archway Leisure Centre!
It's wonderful to hear that you are making good use of the facilities and that the staff have been helpful when required!
We hope you continue to enjoy your experience with us.
Kind Regards
Amir
Speedy, polite and efficient service from Better.
Had a query Sunday morning about a £3 fine for not attending an event when in fact I had attended.
Sent an email to Customer Services not expecting an answer until Monday at the earliest. Within an hour all sorted and a lovely response from a human rather than a Bot. I wish all public services were as efficient and polite as Better.
22 de fevereiro de 2026
Avaliação não solicitada
Resposta da Better - Archway Leisure Centre
Hi Sean,
Thank you for your incredible review!
We're thrilled to hear that you received a prompt and efficient response from one of our team members.
This is exactly the service we look to deliver, and we're also happy that the issue with your penalty fee was resolved.
Thank you again for your kind words!
Warm Regards,
Kaisha
Excellent, good-value facilities, helpful staff
Excellent facilities for good value, and extremely helpful and kind staff
11 de fevereiro de 2026
Resposta da Better - Archway Leisure Centre
Hello Ca,
Thank you for your review, and your comments and feedback.
We are happy to know that you found our facilities at Archway Leisure Centre to be of an excellent standard, and our staff to be very helpful.
Kind regards
Absolutely brilliant staff so helpful…
Absolutely brilliant staff so helpful highly recommend Archway swimming pool ..
2 de dezembro de 2025
Resposta da Better - Archway Leisure Centre
Hi Lola-Rose,
Thank you for your wonderful review!
We're so thrilled to hear that you're enjoying the facilities at the Archway Leisure Centre.
It's also great to know how brilliant the staff have been during your visits.
Warm Regards,
Kaisha
Well run Swimming lessons for my…
Well run Swimming lessons for my daughter, over the past 4 years.
15 de outubro de 2025
Resposta da Better - Archway Leisure Centre
Hello Chris,
Thank you very much for your comments and feedback.
Warm Regards.
Resposta da Better - Archway Leisure Centre
Hi
Thank you for your review.
We hope you continue to enjoy swimming at the Archway Leisure Centre.
Kind Regards
Amir
The Members of staff were incredible…
The Members of staff were incredible and very warm and friendly. It also appeared that the other participants we're also pleasant and hygienic wiping the machines after use.
1 de outubro de 2025
Resposta da Better - Archway Leisure Centre
Hello Stephen,
Thank you for your comments and feedback.
Kind Regards
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