Yesterday was our first swimming lesson. We really liked the pool and the instructor, and my child enjoyed the lesson. I would give five stars for that. However, I wasn’t happy with the facilities.... Ver mais
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Localização
Trocar localizaçãoBowes Road 269, N11 1BD London, England, GB
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So far so good! I signed up for swimming lessons after 5 years of saying "..next year.." I'm fortunate to have a small group and an amazing instructor in Victoria. She's patient, affirming, inf... Ver mais
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Since Better took over, the pool is cleaner and the staffing is so much better than it was. They seem to want to be there and there's a much better atmosphere. My criticisms would be that the showers... Ver mais
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The showers are old and smelly dirty 😔. The coach is not getting into the water with children l.
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Detalhes da empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contato
Bowes Road 269, N11 1BD, London, England, Reino Unido
4,1
Muito Bom
8 avaliações
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Yesterday was our first swimming…
Yesterday was our first swimming lesson. We really liked the pool and the instructor, and my child enjoyed the lesson. I would give five stars for that.
However, I wasn’t happy with the facilities. I think there should be more changing rooms, and the whole area could be cleaner. The shower area also needs improvement. I don’t feel comfortable showering my child there, so I’d rather do it at home.
4 de agosto de 2026
Resposta da Better - Arnos Pool
Hi Sesili,
Thank you for taking the time to share your feedback.
We're delighted to hear that your child enjoyed their first swimming lesson and that you were pleased with both the pool and the instructor. It's wonderful to know that the lesson got off to such a positive start.
We're sorry, however, to hear that the changing facilities and shower area did not meet your expectations. We appreciate your comments regarding the availability of changing rooms and the cleanliness of the facilities, as these are important aspects of the overall customer experience. Your feedback will be shared with the centre management team for review.
Thank you again for your balanced feedback, and we hope your child continues to enjoy their swimming lessons.
Warm Regards,
Hazal
So far so good!
So far so good!
I signed up for swimming lessons after 5 years of saying "..next year.." I'm fortunate to have a small group and an amazing instructor in Victoria. She's patient, affirming, informative and congratulatory.
It's been 5 weeks and I'm grateful to Better for having such a calm space for this nervous swimmer to learn.
I love that there's a separate men and women's changing room. Saying that, they could definitely do with an update, hopefully that's in the cards soon.
8 de julho de 2026
Resposta da Better - Arnos Pool
Hi Jo,
Thank you for your wonderful feedback.
We’re delighted to hear that you’ve taken the step to start swimming lessons after all this time, and that your experience so far has been such a positive one. It’s great to know that Victoria has been such a supportive and encouraging instructor, helping you feel comfortable and confident as you learn.
We’re especially pleased that the calm environment has helped you feel at ease in the water, and it’s fantastic to hear how much you’re enjoying your progress after just a few weeks.
We also appreciate your feedback about the changing facilities. Your suggestion is noted, and we’ll be sure to share this with the relevant team for consideration as part of future improvements.
Thank you again for taking the time to share your experience, and we wish you continued success with your swimming journey.
Warm Regards,
Hazal
Easy to use website and all the staff…
Easy to use website and all the staff are friendly and helpful
26 de maio de 2026
Resposta da Better - Arnos Pool
Hi Dennis,
Thank you for your lovely review!
We're delighted that you find our website easy to use.
It's also great to hear that our team have been so friendly and helpful.
Thank you again for your kind words!
Warm Regards,
Kaisha
I have a very pleasant experience
I have a very pleasant experience
I chose a service by mistake paid for it but the gentleman on the helpline was super accommodating and help me get the refund via the process
31 de julho de 2025
Resposta da Better - Arnos Pool
Hi Maleha,
Thank you for your review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
the coach is very patient and smart.
27 de julho de 2025
Resposta da Better - Arnos Pool
Hi Nang,
I hope this message finds you well!
Thank you so much for your kind and thoughtful words! It truly means a lot to us to hear your feedback. We’re thrilled to know that you find our swimming coach both patient and intelligent. Their dedication to helping our swimmers grow and improve is truly commendable, and we’re proud to have them as part of our team.
If you have any additional thoughts or suggestions for us, please don’t hesitate to share. We’re always looking for ways to enhance our programs and ensure a positive experience for everyone involved.
Thank you once again for your support!
Kind regards,
Charmaine
Very nice and very good teacher thanks
8 de fevereiro de 2025
Resposta da Better - Arnos Pool
Hi Festim,
Thank you so much for your kind words! I'm really glad you had a positive experience. If you ever need help in the future, feel free to reach out! 😊
Kind regards,
Charmaine
The showers are old and smelly dirty 😔
The showers are old and smelly dirty 😔. The coach is not getting into the water with children l.
16 de outubro de 2024
Resposta da Better - Arnos Pool
Hi Vezire
Thank you for your review.
We are sorry to see you haven't enjoyed your experience at the Arnos Pool and have passed on your feedback to the General Manager.
I have also attached a link below related to feedback on the swimming lessons, please have a look at the information provided about each lesson and if you need further assistance, please contact our Customer Service Team.
https://www.better.org.uk/what-we-offer/lessons-and-courses/swimming/baby-parent
Kind Regards
Amir
So much better
Since Better took over, the pool is cleaner and the staffing is so much better than it was. They seem to want to be there and there's a much better atmosphere. My criticisms would be that the showers and changing rooms need upgrading and it would be better if there were three lane dividers used at the swimming for fitness sessions,instead of two.
1 de agosto de 2024
Resposta da Better - Arnos Pool
HI Moyra
Thank you very much for your review.
We are pleased to see that our time at Arnos Pool has positively impacted the members' experience there and we look forward to continuing to provide you with an enjoyable experience.
We have also passed your feedback regarding the changing rooms and pool dividers on to the centre staff to look into and we hope this will enhance your experience with us.
Kind Regards
Amir
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