I have been a member of clisold leisure centre for a number of years. I mostly swim and do the circuit and boot camp classes. I wanted to say how exceptional I have found Hamza’s circuit class... Ver mais
A empresa respondeu
Localização
Trocar localização63 Clissold Rd, N16 9EX Hackney, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member... Ver mais
A empresa respondeu
I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer pl... Ver mais
A empresa respondeu
I have really enjoyed my first few months at Clissold. In my opinion, Isaiah and Hamza have demonstrated exemplary customer service and professionalism everytime I have been in the gym. Their rapport... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contato
63 Clissold Rd, N16 9EX, Hackney, Reino Unido
3,7
Bom
183 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Inconsiderate and unintelligent sauna schedule
The new sauna time tables are very inconsiderate and unintelligent.
Was there a high demand for mixed sessions? It must have only been the men who wanted that because the women don't want to be exposed to men like this.
Most of us prefer to be with other women when using the sauna steam room. Before the refurb there was a healthy amount of days and times per week for Women Only and always filled if not fully booked. Now women only sessions are at lunch time or in the late evenings 1 hour per session 4 times per week, no weekends. No consideration for the women who work, have their children's bedtimes to think of or just don't feel it's right to be made to wait until 9pm to use the sauna. WHY??? What inspired these new times?
WE DO NOT WANT TO BE IN A HOT ROOMS WITH MEN IN OUR MY BATHING SUITS. It's such an uncomfortable experience having men gape at you.
Why have you decreased the women's sessions without considering the women who use the services?
This needs to be reconsidered. We love men but do not want to be with men for this experience.
Some possible times to consider:
• Extend the women only evening sessions to 6:45pm - 9:45pm once or twice a week so we can get out at a decent hour
• Extend the afternoon women only sessions to 12pm-3pm to accommodate women before the school run
• Add weekend sessions
And perhaps do this for both Women and Male only sessions
5 de maio de 2026
Avaliação não solicitada
Resposta da Better - Clissold Leisure Centre
Hi Shandi,
Thank you for sharing your feedback. We really appreciate you sharing your concerns with us.
We have passed on your feedback to the centre manager so they can investigate the issues you have raised.
Kind regards,
Hazal
Resposta da Better - Clissold Leisure Centre
Hi Mehitabel,
Thank you for your lovely review!
We are so delighted to hear that you are enjoying Clissold Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We hope to see you again soon.
Warm Regards
Azaria
The healthsuite
The healthsuite, sauna and steamroom has not been working for months
15 de abril de 2026
Resposta da Better - Clissold Leisure Centre
Hi Pauline,
Thank you for your review!
We apologise for any inconvenience and frustration caused by the closure.
We hope to keep our members updated on any new developments.
Thank you again for your feedback!
Warm Regards,
Kaisha
Resposta da Better - Clissold Leisure Centre
Hi Sandy
Thank you for your review.
It's wonderful to hear that our team has been able to offer the support and relevant expertise to assist with your enquiries!
If you have any further questions, please let us know!
Kind Regards
Amir
I have always good experience
I have always good experience . Good facilities. Staff are always friendly.
22 de abril de 2026
Resposta da Better - Clissold Leisure Centre
Good Evening,
Thank you for your lovely review!
We're thrilled that you always have a good experience with us at Clissold Leisure Centre, and that you appreciate our facilities.
It's also great to know that our staff are always friendly during your visits.
We hope to see you again soon!
Warm Regards,
Kaisha
Customer service is non existent in the…
Customer service is non existent in the clissold centre.
Long ques on the reception desk which make you late for your booked class.
Dirty changing rooms.
Unclean gym facilities
3 de abril de 2026
Resposta da Better - Clissold Leisure Centre
Hi Latoya
Thank you for your review.
We are sorry to hear about the queues and cleanliness issues you experienced.
Your feedback has been shared with management to improve our service and facilities, and we hope this enhances your experience with us!
Kind Regards
Amir
On a weight loss programme
On a weight loss programme, instructor is amazing, very supportive. Love coming to the gym everyone is friendly and helpful, 3rd week today and have already lost some weight.
22 de abril de 2026
Resposta da Better - Clissold Leisure Centre
Hi Jay
Thanks for your review.
We are so pleased to hear that the staff at Clissold Leisure Centre have been so supportive and that you are enjoying your membership. It's wonderful to hear that you have achieved results already, and we hope you continue to enjoy your usage of the centre.
Warm Regards
Rachel
I enrolled on healthwise for nothing
You dont fufill the needs of people with limited movement.I joined healthwise and do not meet the criteria to join the gym.I can only do chair based exercise which runs twice a week, is hard to get into.The staff failed to mention that in order for me to book go to healthwise which did not apply to chair based classes. Ive paid and couldnt get into class due to wrong information.I wrote email no response.I called and a lovely lady explained it was under different category. I can only attend one as i have another on another day.You need to have more classes for disabled people. I doubt i will lose weight, ive lost my motivation.Then by next month have to cancel in order to not be charged £26. I ask was there any point in joining? NO
7 de abril de 2026
Resposta da Better - Clissold Leisure Centre
Hi Honey,
Thank you for your review!
We're sorry to hear about the issues you've experienced when trying to book fitness classes using your Healthwise Membership.
We also apologise for any miscommunication provided when trying to locate these sessions, and we're happy to hear that this was recently resolved on the phone.
We're deeply saddened about the negative impact this has had on you, as you've raised that it wasn't worth joining the healthwise programme.
We greatly appreciate your feedback about increasing the classes, so more of our members can access this.
Thank you for raising this with us!
Warm Regards,
Kaisha
Resposta da Better - Clissold Leisure Centre
Hi Mokhinur,
Thanks for your review.
We are sorry that you are not happy with the Flex membership. This membership gives one session included a month and all other sessions are booked at a pay and play rate.
This membership is fantastic if you would like to use the centres occasionally; however, if you are going often it does work out cheaper to sign up to an inclusive membership.
Full membership options can be found here: Memberships | Centre Details (https://memberships.better.org.uk/centre/clissold-leisure-centre)
If you would like to upgrade, please visit the form at the following link so we can assist you: (https://www.better.org.uk/amend-membership)
Warm Regards
Hazal
Resposta da Better - Clissold Leisure Centre
Hi Ahmed
Thank you for your review.
It is great to see that you feel supported by the staff at Clissold Leisure Centre and that they have been able to help with your enquiries!
We hope you continue to enjoy your experience with us, and please do not hesitate to reach out if you have any further questions.
Kind Regards
Amir
My experience was very good
My experience was very good. My son enjoyed the class only complain what that the session was too short.
30 de março de 2026
Resposta da Better - Clissold Leisure Centre
Hi Michelle,
Thank you for your feedback.
We’re so pleased to hear your son enjoyed the class, and that it left him wanting more time in the water!
We look forward to welcoming you both again soon.
Warm regards,
Azaria
Very helpful friendly staff
18 de março de 2026
Resposta da Better - Clissold Leisure Centre
Hi Michelle,
Thanks for your review.
We are so pleased to hear that the staff at Clissold Leisure Centre have been so supportive!
Warm Regards
Azaria
Resposta da Better - Clissold Leisure Centre
Hello Camron,
Thank you for your fantastic review!
We are so delighted to hear that our Swim school Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
The staff on the whole are lacklustre
The staff on the whole are lacklustre. The fitness classes are dull and have no soul or fire. Ive connected more with online instructors than with those teaching at the Clissold leisure centre, 40 people ina. room, with one person shouting instructions from the front, themselves not even happy to be there. The staff in the weights area openly criticise the facilities, are uninformed and unprepared in how best to work with people of mixed ethnicity, political views should not feature in a health assessment. On the plus side, the facilities are actually very good.
1 de março de 2026
Resposta da Better - Clissold Leisure Centre
Good Afternoon,
Thank you for your feedback!
We’re sorry to hear about your experience with our staff and fitness class structure, as this is not the standard we aim to provide.
We'll be raising comments regarding staff conduct and inclusivity with the wider team, and we're more than happy to investigate this further.
We also appreciate your positive feedback about the facilities.
Thank you again for sharing this with us!
Warm Regards,
Kaisha
Very poor experience & customer care.
There is a constant stream of classes cancelled at the last minute. Dreadful communication from the centre. A dance aerobics teacher has walked away from her classes and the centre can seem to find no suitable replacement. A new music app has been imposed which is like lift music and unsuitable for choreography. There’s occasionally sewage coming up through the floor in the ladies’ changing room. Shocking! The customer care is non existent to appalling.
12 de março de 2026
Avaliação não solicitada
Resposta da Better - Clissold Leisure Centre
Hi Melanie,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring.
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards,
Kaisha
Terrible music policy
If music motivates you to work harder, burn more calories, motivates you to move DO NOT CHOOSE BETTER! They have increased our memberships but taken away the licence to play real, genuine artists as they don’t want to pay the fee. The result - classes with AI elevator music that does simply nothing! It adds no atmosphere, depletes motivation, is a system that is entirely dependent on WiFi so sometimes we have no music! It’s not worth the £60 odd pounds a month anymore. Limp as a wet lettuce
11 de março de 2026
Avaliação não solicitada
Resposta da Better - Clissold Leisure Centre
Hi Bhavisha,
Thanks for your review!
We’re aware that there has been some concern and confusion about the changes to music licensing in our fitness classes from this Spring
In late 2025 we became aware that the cost of our current music license that covers all our 250 leisure centres and gyms across the UK would increase significantly. As a charitable social enterprise focused on community benefit, we carefully reviewed our options to ensure we continue to invest our resources responsibly and sustainably.
Following this review, we asked our fitness instructors to transition to PPL pre-cleared, royalty-free music. This approach allows us to manage rising costs while continuing to deliver the high-quality classes you expect.
In practical terms, all instructors are being provided with free access to Power Music; one of the most widely used fitness music platforms. Power Music enables instructors to create their own playlists using professionally recorded studio tracks (not AI-generated), giving them flexibility while ensuring full compliance with licensing requirements.
We hope this provides reassurance and clarity about why we have made this decision, the care we have taken to engage with and support our instructors and our commitment to maintaining your class experience. As we implement these changes we will continue to monitor feedback and engage with staff and customers.
Warm Regards
Kaisha
very nice leisure center
very nice fully things and the swimming center is very nice
25 de fevereiro de 2026
Resposta da Better - Clissold Leisure Centre
Hi Almaz
Thank you for your review.
We are very pleased to see that you enjoyed your experience at Clissold Leisure Centre, and we hope to see you again soon!
Kind Regards
Amir
We are happy
18 de fevereiro de 2026
Resposta da Better - Clissold Leisure Centre
Hi Ariam,
Thanks for your review.
We are so pleased to hear that you are happy with Clissold Leisure Centre!
Warm Regards
Hazal
All the changing room for the swimming…
All the changing room for the swimming pool is too cold, freezing straight after swim, showers are poor, sometimes not enough water coming out, or not hot..... The app is terrible, waste of time.....
18 de fevereiro de 2026
Resposta da Better - Clissold Leisure Centre
Hi Raul,
Thank you for sharing this with us!
We're currently in contact with our Management Team regarding the concerns you've raised.
Once we receive an update, we'll update our response to your review.
[Update]
Hi Raul,
Thank you for your patience!
We've received an update from our management, and we understand that our boilers are in the process of being replaced.
Please note that our team are trying their best to manually direct heat to different areas across the Centre.
We're in the process of replacing our old boilers, and this is due to go online on March 6th.
We'll let you know if there are any changes to this expected date.
Warm Regards,
Kaisha
Resposta da Better - Clissold Leisure Centre
Hello Christina,
Thank you for your 5-Star review.
We are delighted to know that you are enjoying the lessons at The Clissold Leisure.
Kind regards
Jasmine
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.