The desk staff, Notably the more mature lady on the afternoon that I was there, did her very best under the circumstances to get me all signed up and paid. While doing a myriad other things as well he... Ver mais
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Localização
Trocar localizaçãoLinkfield Lane, RH1 1DP Redhill, GB
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Veja o que dizem as avaliações
The customer service are not efficient. I called the customer service to make payment for my son's class due to issue i had with my bank card.They sent me a secured link to make payment for my son'... Ver mais
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This was the first time for me going to the gym and very apprehensive, an appointment with the fitness instructor Brendan Jones put me at ease straight away talking about various things I need to do... Ver mais
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I'm really impressed with Donyngs. The facilities are great value and the 1 hour PT session I had was really helpful. I'd never used a gym before and now I'm rolling. It's a friendly unintimidating pl... Ver mais
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Detalhes da empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contato
Linkfield Lane, RH1 1DP, Redhill, Reino Unido
4,2
Muito Bom
61 avaliações
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Customer services was responsive
21 de outubro de 2025
Resposta da Better - Donyngs Leisure Centre
Hi Wesley
Thank you for your review.
We are very pleased to see that you have received good customer service from us.
If you have any further enquiries, please let us know!
Kind Regards
Amir
Resposta da Better - Donyngs Leisure Centre
Hi Jax
Thank you for your review.
It is great to see that you are enjoying your experience at Donyngs Leisure Centre, and we hope you can pass the recommendation on!
Kind Regards
Amir
Failure to answer phone
1 de outubro de 2025
Resposta da Better - Donyngs Leisure Centre
Hi Andrew
Thank you for your review.
We are sorry to see that you have experienced difficulty in reaching our Customer Service Team.
We have sent you an email to offer assistance. Please respond to the email at your earliest convenience, and we will be happy to help you.
Kind Regards
Amir
I spoke to “customer service” they…
I spoke to “customer service” they never took any details off me and said I had to pay the rejoining fee.
This all stated back in Feb/March where I found out my membership was suspended due to not uploading my bluelight card as proof of corporate.
I spoke to Mustafa on the phone and uploaded the documents, he then said I had to pay £15 but never made it clear after I asked why.
Since then, on my part I had forgotten and time had passed me by, I have then gone to sort my membership out, I was told by the centre I need to speak to customer service, which why centres can’t do this anyway.
The bloke called Asad found out it was February and said that I had to pay £12 joining fee, I of course argued this and still had to pay it.
I have been at donyngs for over 12 years and I have been left feeling rubbish about this.
I asked the manager at Donyngs to have this raised and almost a week later, I have heard nothing at all.
When I asked Asad if I could speak to a manager he said I would have to wait 48 hours for a call back.
THIS IS NOT ACCEPTABLE CUSTOMER SERVICE
kind regards
Jon Phillips
18 de setembro de 2025
Resposta da Better - Donyngs Leisure Centre
Hi Jon,
Thanks for your review.
I have looked through our correspondence with you and can see that when you initially contacted us, we made several attempts to contact you to assist you and were left without responses on several occasions.
I can see that in May after your membership had been suspended in March, Mustafa reached out to the centre to ensure we could reinstate your membership to your previous price plan and after this was confirmed, he agreed to reinstate your membership without charging you a set-up fee as a goodwill gesture and just sent you a link to make the pro-rata payment for your membership.
Mustafa then sent you this link 3 times and you did not make payment and after you not responding your ticket was closed.
You then rejoined in centre in September. As you did not respond to our emails and waited almost 6 months to rejoin, you did need to pay the set-up fee which is applicable to any customer whose membership suspends or is cancelled.
We are sorry that you are unhappy and we appreciate you rejoining with us.
Warm Regards
Hazal
Helpful and efficient staff.
31 de julho de 2025
Resposta da Better - Donyngs Leisure Centre
Hi Anon
Thank you for your review.
We are very pleased to see that the staff at Donyngs Leisure Centre have been able to help and assist with your enquiries.
If you have any further questions, please do not hesitate to ask!
Kind Regards
Amir
Resposta da Better - Donyngs Leisure Centre
Hi John,
Thanks for your review.
We are so pleased to hear that the staff at Donyngs Leisure Centre have been so helpful and friendly!
Warm Regards
Hazal
Very helpful reception staff
Very helpful reception staff
Excellent gym facilities
Ample convenient parking
16 de julho de 2025
Resposta da Better - Donyngs Leisure Centre
Dear Dr. Shakuntala,
I hope this message finds you well!
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our reception team to be both helpful and accommodating during your visit. Our staff works hard to ensure that all guests feel welcomed and supported, so it’s wonderful to know their efforts made a positive impact on your experience.
We’re also glad to hear that you enjoyed our gym facilities. We strive to provide a range of equipment and amenities to make your workout enjoyable and effective. If there are any specific features that you particularly liked or suggestions for improvements, we would love to hear them!
Additionally, it’s great to know that our parking facilities met your needs. We understand how important convenient parking is for a smooth experience, and we appreciate your feedback on this aspect as well.
Thank you once again for your support. We truly value your thoughts and look forward to welcoming you back for another visit soon!
Warm regards,
Charmaine
Antiquated attitudes
I previously wrote a review around a year ago of their gym in Redhill, Surrey, which largely holds true; the reception staff are mostly pleasant if they notice you, the pool isn't too busy and facilities outside of the gym are generally maintained.
A year later;
Whether or not the rules of the gym are enforced appear clearly linked to if you're on good terms with whoever is working in the gym. In particular, around 5pm when the gym is busy, this woman will be very happy to interrupt young people mid-set telling them they need to leave by 5.30 (because that's their rules) while at the same time ignoring all the coats and bags scattered around over equipment by her friends. Most frustrating is when one of her friends starts shouting at other customers and she ignores it because the antagonist is her friend.
Having spoken to other people in the area who previously used the gym, I've discovered this is an ongoing issue and the main reason for people leaving in favour of the better maintained and cheaper option (within about a mile, which i haven't named in case it is deemed to be advertising).
In short, like a lot of other people in the area, I've become fed up with the poor standards they at Donyngs and I've cancelled my membership in favour of the better maintained, cheaper gym.
21 de julho de 2025
Avaliação não solicitada
Resposta da Better - Donyngs Leisure Centre
Hi The MofK,
Thank you for taking the time to leave a follow-up review and share your honest experience.
We’re sorry to hear that your recent visits to Donyngs have not met expectations, especially in regard to the consistency of rule enforcement and behaviour within the gym. We take all feedback seriously and are particularly concerned by the issues you’ve raised about staff conduct and perceived preferential treatment. This is not the standard we aim to uphold, and we sincerely apologise for the frustration this has caused.
Your comments will be passed on to the relevant management team to investigate further, as we are committed to creating a fair, welcoming, and respectful environment for all our members.
While we’re sorry to hear you’ve chosen to cancel your membership, we appreciate you being part of our community and hope you might consider us again in the future should improvements be made.
Kind regards,
Charmaine
I have a very poor experience with…
I have a very poor experience with better UK support team. I have contacted and sent them emails 3 times about the notice of 1 month, but no one is replying. 1stile I contacted 9th July and it’s 2 weeks.
9 de julho de 2025
Resposta da Better - Donyngs Leisure Centre
Hi Arun,
Thanks for your review.
I have checked and there have been no emails linked to your registered email address or membership number that have come through to Customer Services.
I have emailed you directly on the email address we have on file so I may assist you further.
Warm Regards
Haszal
It has been an all round good…
It has been an all round good experience for me. Great amenities, friendly and helpful staff. And has a relaxing atmosphere. The cafe is very useful as well.
30 de abril de 2025
Resposta da Better - Donyngs Leisure Centre
Hi,
Thanks for your review.
We are so happy to hear that you have had such a great experience at Donyngsl!
Warm Regards
Hazal
Great service everyone is lovely and…
Great service everyone is lovely and helpful
16 de abril de 2025
Resposta da Better - Donyngs Leisure Centre
Hi Dee,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us at the Donyngs Leisure Centre. Our team is always here to help, and we appreciate you taking the time to share your feedback. We look forward to serving you again soon!
Warm regards,
Charmaine
It’s been great Aqua has been great for…
It’s been great Aqua has been great for my current health issues.
3 de abril de 2025
Resposta da Better - Donyngs Leisure Centre
Hi Sylvia,
Thank you for your lovely feedback!
We're so pleased to hear that Aqua classes have been beneficial for your current health needs.
It’s great to know they’re making a positive difference in your well-being.
We look forward to continuing to support you on your fitness journey!
Great experience!
Sam at the Reigate Leisure Centre was so helpful. Thanks so much
11 de março de 2025
Resposta da Better - Donyngs Leisure Centre
Hi Tonmee08
We are very pleased to see you are enjoying your experience at the Donyngs Leisure Centre and Sam was able to help and assist with any queries you may have had!
We hope this continues and thank you for taking the time to leave a review.
Kind Regards
Amir
Non-existent swimming space for adult swimmers
Came here late morning on a Sunday, and three of the five lines in the main pool were closed off for children's swimming. This is despite there being a separate kids' pool opposite the main one. This only left two lanes for adult swimmers - a slow lane and a fast one. So you're screwed if you swim at a moderate pace, as you either have to trail behind a painfully slow swimmer, or worry about being whacked in the face by a violently fast swimmer. I'm not sure why three-quarters of the main pool gets closed off at the weekend for kids' swimming, while adult swimmers are confined to two tiny lines, which get very overcrowded. This feels discriminatory and creates a stressful experience. I work full-time during the week, so weekend swimming is the only feasible option for me.
The changing areas and showers leave a lot to be desired. The changing rooms are few in number, and extremely pokey. The showers are communal, which is disgusting as I (and I'm sure many others) don't enjoy washing myself in front of strangers. There's also hardly any water pressure, so it's impossible to properly wash the chlorine off your body and hair.
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da Better - Donyngs Leisure Centre
Dear HP,
Thank you for taking the time to provide your feedback.
We sincerely apologise for the experience you encountered at the Donyngs Leisure Centre and we fully understand the frustration it may have caused. Our aim is to maintain a balance for all guests, and it is evident that we did not successfully accommodate both children and adult swimmers, particularly during peak weekend hours. We will conduct a thorough review of our lane allocation to ensure that swimmers of varying speeds enjoy a more favorable experience in the future.
Furthermore, we regret the discomfort you faced with our changing facilities and showers. Your observations regarding the size of the space and the water pressure have been duly noted, and we will explore potential enhancements to improve both privacy and comfort for all visitors.
Thank you once again for your valuable insights. We hope to have the opportunity to enhance your experience during your next visit.
Warm regards,
Charmaine
Ambiance conducive not good work out.
Machine clean and available. Temperature suitable.
20 de fevereiro de 2025
Resposta da Better - Donyngs Leisure Centre
Hi Ashok,
Thanks for your review.
We are glad to hear that you are so happy with Donyngs!
Warm Regards
Hazal
I'm really impressed with Donyngs
I'm really impressed with Donyngs. The facilities are great value and the 1 hour PT session I had was really helpful. I'd never used a gym before and now I'm rolling. It's a friendly unintimidating place. Sorry can't remember the exact date of my induction but Louise was the PT.
27 de janeiro de 2025
Resposta da Better - Donyngs Leisure Centre
Hi Louise,
Thanks for your review.
We are so pleased to hear that you are so impressed by Donyngs and thank you for joining with us!
We look forward to supporting you on your fitness journey!
Warm Regards
Hazal
good service at reception in Redhill Donyngs
thee lady at reception at donyngs Redhill helped me through the reception process very we'll
3 de dezembro de 2024
Resposta da Better - Donyngs Leisure Centre
Hi Alan,
Thanks for your review.
We are so pleased to hear that the staff at Donyngs was so helpful!
Customers are at the heart of everything we do and are happy that this was reflected in the service you have received.
Warm Regards
Hazal
Resposta da Better - Donyngs Leisure Centre
Hi Andrew
Thank you for your review,
It is great to see you are enjoying your time at the Donyngs Leisure Centre and the staff have been able to help when needed.
We hope this continues and thank you for choosing Better!
Kind Regards
Amir
Great service.
1 de outubro de 2024
Resposta da Better - Donyngs Leisure Centre
Subject: Thank You for Your Feedback!
Good Evening Everlyne,
I hope this message finds you well.
Thank you so much for taking the time to share your thoughts about your experience with us. We truly appreciate your feedback.
We are thrilled to hear that you are enjoying your membership at the Donyngs Leisure Centre. It's wonderful to know that our facilities and services are enhancing your fitness journey. Our team works hard to create an enjoyable environment for all of our members, and it’s gratifying to see that reflected in your experience.
If you have any suggestions or specific activities that you particularly enjoy or would like to see more of, please don’t hesitate to let us know. We are always looking for ways to improve and enrich our members' experiences.
Thank you once again for being a valued member of our community. We look forward to seeing you at the centre!
Warm regards,
Charmaine
The centre is very very clean…
The centre is very very clean everywhere. Toilets shine . I enjoy booking classes on line it is very easy. Everyone is very friendly. Lots of classes to choose from. Plenty of free parking. Using your phone app to get through gate into centre, no queuing. The gym is huge with plenty of equipment so no waiting. I have yet to try the pool. But it exceeds expectations so far.
5 de setembro de 2024
Resposta da Better - Donyngs Leisure Centre
Hi Kaz,
Thanks for your review!
It has been a pleasure to read all the positive feedback provided from your review.
We are so delighted to hear that you are so pleased with Donyngs and are enjoying your membership!
Warm Regards
Hazal
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