im using the healthwise scheme for older people who are not to well, after a rocky start long waiting times to be referred it has been very good monthly membership cheap with all classes thrown in im... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoCornlands Road, YO24 3DX York, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I signed up for a monthly subscription The app is too difficult to down load so Ian unable to access any of the facilities and wasted my first month + subscription so will cancel future subscription... Ver mais
A empresa respondeu
I attend the gym at least twice a week - some via healthwise. The environment is good and very accessible. It is also very clean and well managed. The staff are all very friendly, helpful and accessib... Ver mais
A empresa respondeu
I recently signed my toddler up for swimming lessons and have been really impressed so far. Clean and spacious family cubicles in the changing rooms, tokens for lockers that can be bought by card paym... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contato
Cornlands Road, YO24 3DX, York, Reino Unido
4,3
Excelente
51 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
healthwise scheme for…
im using the healthwise scheme for older people who are not to well, after a rocky start long waiting times to be referred it has been very good monthly membership cheap with all classes thrown in im newly inspired to to better great people who work across their sites
4 de agosto de 2026
Resposta da Better - Energise Leisure Centre
Hi Peter,
Thank you for taking the time to share your feedback about Energise Leisure Centre.
We are delighted to hear that, despite the delays you experienced at the referral stage, your overall experience of the Healthwise scheme has been a positive one. It is wonderful to know that you have found the membership affordable, enjoyed access to the classes, and feel newly inspired to focus on your health and wellbeing.
We are also pleased to hear your kind comments about the team across our sites. Our staff work hard to create a welcoming and supportive environment, and it is great to know that their efforts have made such a positive difference to your experience.
Thank you again for your feedback and support.
Warm Regards,
Hazal
I signed up for a monthly subscription
I signed up for a monthly subscription
The app is too difficult to down load so Ian unable to access any of the facilities and wasted my first month + subscription so will cancel future subscription
12 de agosto de 2026
Resposta da Better - Energise Leisure Centre
Hi Martin,
Thank you for sharing your feedback. We are sorry to hear that you experienced difficulties accessing our app and services after purchasing your monthly subscription.
We understand how frustrating it must be to feel that you were unable to make use of your membership during your first month due to issues downloading or accessing the app. We appreciate you bringing this to our attention, as we recognise the importance of ensuring our digital services are accessible and easy to use.
Your comments regarding the app experience will be shared with the relevant teams for review as we continue working to improve our services.
Warm Regards,
Hazal
Really help on the reception desk to…
Really help on the reception desk to renew our membership. Thank You Joeseph
4 de julho de 2026
Resposta da Better - Energise Leisure Centre
Hi Oliver
Thank you for your review.
It is great to see that Joseph has been able to assist and renew your membership promptly, and we hope you reach your health and fitness goals with us!
Kind Regards
Amir
Air conditioned gym
Air conditioned gym - good.
Friendly and instructive staff.
Crap web site navigation and info.
30 de junho de 2026
Resposta da Better - Energise Leisure Centre
Hi Eric
Thank you for your review.
It is great to see that you enjoyed the air-conditioned gym and found our staff friendly and helpful.
We are also sorry to hear about your experience with the website and will share your comments with the relevant team to review.
Kind Regards
Amir
PT instructor was so friendly explained…
PT instructor was so friendly explained everything clearly
4 de junho de 2026
Resposta da Better - Energise Leisure Centre
Hi Ms Hughes,
Thank you for your wonderful review!
It's amazing to hear that your recent session with your PT was great.
We're thrilled that they were so friendly and explained everything clearly.
We hope to see you again soon!
Warm Regards,
Kaisha
The service I have got today was very…
The service I have got today was very helpful.
The agent set up the exact membership that I was after very efficiently and I am very happy with the outcome. I recommend Better to anyone who is after continuous fitness plan in order to reach his/her desirable outcome.
5 de junho de 2026
Avaliação não solicitada
Resposta da Better - Energise Leisure Centre
Hi Farinaz,
Thank you for your lovely review!
We're overjoyed that our team was very helpful during your recent visit.
We're so thrilled that our service was very efficient and that you were happy with the outcome.
We also really appreciate your recommendation, and we can't wait to see you again!
Warm Regards,
Kaisha
Poor maintenance of the facilities
Too many machines in the gym are out of order and some have been that way for weeks. The showers and changing rooms are dirty. People shouldn’t be allowed to use lockers without paying. There should be notices reminding people to return weights to the storage rack. In view of this poor maintenance I feel it is unacceptable that prices have been increased.
5 de maio de 2026
Resposta da Better - Energise Leisure Centre
Hi Alan,
Thank you for your review!
We appreciate your feedback regarding the cleanliness, maintenance and usage of our facilities.
We're deeply sorry for any frustration this has caused, and we're more than happy to raise this with the wider team for further review.
We also value your comments regarding our signage and reminding our members to return the free weights to their designated area.
Thank you again for raising your concerns with us!
Warm Regards,
Kaisha
I attend the gym at least twice a week…
I attend the gym at least twice a week - some via healthwise. The environment is good and very accessible. It is also very clean and well managed. The staff are all very friendly, helpful and accessible. I fell suitably energised after attending and would recommend to anyone. My only complaint is that there aren’t enough healthwise pool sessions available. Seems impossible to get a place on one. I know this is down to pool access issues - not availability or enthusiasm of staff to deliver.
27 de abril de 2026
Resposta da Better - Energise Leisure Centre
Hi DrMargaretNieke,
Thanks for your review.
We are so pleased to hear that you are enjoying our Energise Leisure Centre!
We will pass on your feedback regarding healthwise pool sessions on to the team
And look forward to seeing you again
Warm Regards
Tom
receptionist was super nice in letting…
receptionist was super nice in letting me upgrade my membership, which wasn't an option online. thank you!
10 de abril de 2026
Resposta da Better - Energise Leisure Centre
Hi Rigel,
Thanks for your review.
We are so pleased to hear that the staff at Energise Leisure Centre have been so supportive.
We hope you continue to enjoy your membership.
Warm Regards
Rachel
Well run site with a good program of…
Well run site with a good program of activities with excellent instructors
2 de abril de 2026
Resposta da Better - Energise Leisure Centre
Hi Philip
Thank you for your review.
We are so pleased to hear that you are enjoying Energise Leisure Centre and the activities on offer.
We will ensure this is passed on to the team at the centre.
Warm Regards
Rachel
Great programme (Healthwise) great staff
The Healthwise programme is a really good idea for the likes of me (old and not in great shape!) Adam guided me through it with patience and expertise. He and the rest of the staff with whom I have come into contact are very friendly and helpful, making it a pleasure to come to the gym.
25 de março de 2026
Resposta da Better - Energise Leisure Centre
Hi Neil
Thank you for your fantastic review
We are so delighted to hear that you are enjoying Energise Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre.
Warm Regards
Rachel
Friendly and helpful staff also clean…
Friendly and helpful staff also clean facilities.
25 de março de 2026
Resposta da Better - Energise Leisure Centre
Hi Mr Nicholas
Thank you for your review.
We are very pleased to see that the staff at Energise Leisure Centre are creating a friendly atmosphere and keeping the facilities nice and clean!
We hope you continue to enjoy your experience with us!
Kind Regards
Amir
Great facilities and great value
Great facilities and great value. Just discovered I can use my bluelight card too
6 de fevereiro de 2026
Resposta da Better - Energise Leisure Centre
Hi Lesley
Thank you for your review.
We're delighted to hear you're enjoying the facilities at Energise Leisure Centre, and it's fantastic that you've found a membership that suits you perfectly!
Kind Regards
Amir
Lovely staff very helpful
Lovely staff very helpful. Nice large pool and facilities, very clean
3 de fevereiro de 2026
Resposta da Better - Energise Leisure Centre
Hi Karen,
Thank you for your kind words!
We’re delighted to hear that the staff at our Energise Leisure Centre have been so helpful, and you enjoyed the range of facilities we offer.
It’s great to know you noticed how clean the centre is too.
We really appreciate your feedback and hope to see you again soon!
Warm Regards,
Kaisha
Healthwise gym induction
Had a great gym induction with Adam. He showed me the ropes. Really friendly and informative.
10 de dezembro de 2025
Resposta da Better - Energise Leisure Centre
Hello Diane,
Thank you for your comments and feedback.
Kind Regards
Made to feel welcome and was shown what…
Made to feel welcome and was shown what to do properly.
18 de outubro de 2025
Resposta da Better - Energise Leisure Centre
Thank you for sharing your experience with us, Robert.
We are very happy to hear you are enjoying your time at Energise Leisure Centre.
Kind Regards
Welcoming and inclusive…
The team are always smiley and welcoming. The facility is clean and you really feel part of the community that is trying to keep healthy and well across the generations. The options for fitness training are varied and inclusive.
11 de novembro de 2025
Resposta da Better - Energise Leisure Centre
Hello Mrs Baker,
Thank you for your comments and feedback.
Kind Regards.
Well managed and clean pools and…
Well managed and clean pools and leisure centres. The staff are professional and helpful. I like the booking system app.
12 de novembro de 2025
Resposta da Better - Energise Leisure Centre
Good evening, Christian,
We’re glad you took the time to share your experience at our facility with us.
Thank you for your kind words about our professional staff — we truly appreciate your feedback!
The Healthwise programme is amazing and…
The Healthwise programme is amazing and has already improved Peter's motivation and range of movement. Kelly has been an excellent trainer and is very knowledgeable and patient.
22 de agosto de 2025
Resposta da Better - Energise Leisure Centre
Hi Jan
Thank you for your review.
We are very pleased to see that the Healthwise programme is being enjoyed, and Kelly is providing an excellent service.
We hope all participants reach their health and fitness goals with us!
Kind Regards
Amir
Excellent service
Excellent service , very capable staff , knowledgeable and helpful and friendly people.
2 de agosto de 2025
Resposta da Better - Energise Leisure Centre
Hello Albo,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.