Brilliant and excellent support from my personal trainer Alex. The premises has wonderful facilities to support your physical health and wellbeing. Had a chance to pick on what was well suited and wor... Ver mais
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Localização
Trocar localizaçãoDartmouth Road, SE23 3HZ London, GB
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Veja o que dizem as avaliações
Staff are so kind, helpful and friendly. Facilities are clean and tidy. Family friendly and inclusive environment. Really enjoying the women's only fitness class. More of these at forest hill pools pl... Ver mais
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My first time of using the pool today and what can I say! The surroundings were peaceful and calming ,the garden area was beautifully maintained. Now for the pool,all I can say is wow!!!! My confiden... Ver mais
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We have been taking over grandson Kayden to swim for all for a few months now & started him swimming lessons last week. He is learning so much from your wonderful teachers who make everything fun! T... Ver mais
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Detalhes da empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contato
Dartmouth Road, SE23 3HZ, London, Reino Unido
4,0
Muito Bom
91 avaliações
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A scam
A scam! Sign up for a child's swimming lessons, don't receive any details or log-in information. Online help + customer service impenetrable. Phone line just hangs up. Even complaints don't reach the complaints team. Beware super long notice periods an no option to freeze.
11 de julho de 2024
Resposta da Better - Forest Hill Pools
Hi Peter
Thank you for your review we are very sorry to to hear about your experience with Better so far.
I have emailed you directly regarding your review, please reply to this and I will do my best to assist and update you on the membership details and anything else that you are querying.
Kind regards Amir
We have been taking over grandson…
We have been taking over grandson Kayden to swim for all for a few months now & started him swimming lessons last week.
He is learning so much from your wonderful teachers who make everything fun!
The facilities are always very clean & tidy. Staff are always friendly & helpful.
3 de julho de 2024
Resposta da Better - Forest Hill Pools
Good Afternoon Mrs G
Thank you for your review.
It's delightful to hear that you and your grandson are enjoying the swimming facilities at Forest Hill Pools. It's great that he has begun swimming lessons and you've had the chance to interact with the center's staff. It is also nice to hear that the centre is consistently clean and well-maintained.
Kind Regards
Amir
Resposta da Better - Forest Hill Pools
Hi Simon,
Thank you for your review.
We are so pleased to hear you are enjoying Forest Hill Pools!
Warm Regards
Hazal
Caring staff and admin
There was some confusion about the nature of my senior membership of the gym. As they could not easily resolve it, the person (Shirley) who dealt with the issue arranged to have my membership extended for a year with the same swim/gym usage as before. I would also like to commend the staff at Forest Hill Pools who have always proved to be friendly, helpful and caring.
24 de abril de 2024
Avaliação não solicitada
Resposta da Better - Forest Hill Pools
Hi David
Thank you for taking the time to tell us about your recent experience with us.
We are very pleased to see Shirley has been able to do deal with any outstanding issues you may have had and you are enjoying your time at our Forest Hill Pools alongside the friendly staff there.
Please let us know if you need assistance with anything else and thank you for choosing Better.
Kind Regards
Amir
I have serious worries about the hygene…
I have serious worries about the hygene practice and policy implimentation at this pool. There are clear sinage which tells people to remove outside shoes befre entering the changing area and access to the pools. Through observation over a long period ( weekly for more than a year) I have observed the vast majority of adults ignore this and walk what ever their shoes have picked up on the street straight into the wet area. Logically this dirt will disolve on the wet floor and swimmers with bare feet are walking through this mixture. I have challenged staff about this on various occasions and the best responce I have recieved so far is" We have signs up" or more frequently shrugged shoulders. I'm glad some have found the staff helpful and polite. This has not been my experience, and in conjunction with a pretty useless and tempramental entry system I wish someone would get a grip of these issues which are after all what give first impressions.
25 de março de 2024
Avaliação não solicitada
Resposta da Better - Forest Hill Pools
Hi
Thank you for your feedback; we value the time you've taken to provide it.
We are sorry to hear about your experience at our centre and your review has been escalated to the General Manager to look into.
I hope this helps
Kind Regards
Amir
It's just my first step back to…
It's just my first step back to exercising. Was shocked to discover I have no strength to swim one length.
27 de novembro de 2023
Resposta da Better - Forest Hill Pools
Good Evening Ms Towler,
Thank you for your review.
We are very happy to hear that you are enjoying returning back to your Health & Fitness at the Forest Hill Pools. We hope you continue with your swim sessions to build up your strength and fitness levels.
Kind regards,
Charmaine
Easy to use but staff helpful if you…
Easy to use but staff helpful if you have a question
27 de setembro de 2023
Resposta da Better - Forest Hill Pools
Hi
Thank you for your review.
We are very proud to see our staff are helpful and available for members when needed.
We hope it stays easy to use!
Regards
Amir
Swimming class
The instructor is excellent! Taught me how to breath in and out of water and I feel more confident in the water. I never realised you kick either your thighs and not your feet! She is excellent!
5 de setembro de 2023
Resposta da Better - Forest Hill Pools
Hi Jeni
Thank you for your review.
We are very pleased to see you are enjoying your swimming lessons and learning great technique.
We hope you continue to enjoy our facilities and your confidence continues to grow.
Kind Regards
Amir
Swimming classes for 1 year old
The online booking system was extremely frustrating to use - it didn't accept my details after multiple attempts so I had to book in person in the end. Also the teaching style of this class wasn't for me and my baby didn't seem to enjoy it. I prefer teachers who are more gentle in their approach to babies and new parents. So all in all I found the whole experience just too stressful and not worth it. On a positive note however, the staff on reception were friendly and helpful and the cafe has a little children's book area.
21 de agosto de 2023
Resposta da Better - Forest Hill Pools
Good Afternoon,
Thank you for your review.
I am very sorry to hear that you found it difficult to sign up online for swimming lessons and also disappointed to hear that once you attended the lessons you did not like the teaching style of the instructor. I will pass on this feedback for the attention of the centre manager so they can review the lessons. We are however, happy to hear that you enjoyed the café on site and the staff were also friendly and helpful at the centre.
Kind regards,
Charmaine
Very helpful staff Thankyou
7 de agosto de 2023
Resposta da Better - Forest Hill Pools
Hi Edward
Thank you for your review,
We are very pleased to hear this about our centre staff.
I will pass this on to the team.
Regards
Amir
Made a complaint two weeks ago
Made a complaint two weeks ago, nothing back yet. place seems very fractured and their policies need to be reviewed.
5 de julho de 2023
Resposta da Better - Forest Hill Pools
Good Afternoon Daniel,
Thank you for your review.
I am very sorry to hear that have lodged a complaint and not yet received a response. Are you please able to clarify where you sent the complaint so we can review this and respond directly back to you? How did you send the complaint? Was this via email or via our Contact Us Form online?
I await your update.
Kind regards,
Charmaine
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