A lovely leisure centre , always greeted with polite staff . Willing to help and answer questions. Have just joined as a member as I really enjoy swimming. Plenty of other activities.
A empresa respondeu
Localização
Trocar localizaçãoAnderson Close, RH6 8RJ Horley, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The concept of Better is great. The staff at Horley are all fantastic and so welcoming including the cleaner - there is always such a nice atmosphere there. It offers great value and the opportuni... Ver mais
A empresa respondeu
Lovely leisure centre, clean and with really helpful reception staff, particularly the young lady on duty early evening. You were let down by 2 of the 4 showers being out of order. Also felt, as a new... Ver mais
A empresa respondeu
My GP recommended that I do water activities due to the permanent damage to my lower spine which will help due to the damage caused to my heart by a heart attack. Better has extremely friendly sta... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contato
Anderson Close, RH6 8RJ, Horley, Reino Unido
4,6
Excelente
61 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ease of booking and very helpful…
Ease of booking and very helpful reception lady when l first enquired about joining.
6 de outubro de 2025
Resposta da Better - Horley Leisure Centre
Good afternoon Denise,
Thank you so much for your appreciation of our booking system and our staff.
We are really happy to know you enjoy your visits!
Kind Regards,
Sara
Extra ordinary staff who all go the…
Extra ordinary staff who all go the extra mile. So understanding. 💪🏋️♂️👍
22 de outubro de 2025
Resposta da Better - Horley Leisure Centre
Hello Anthony,
Thank you very much for your comments and feedback.
Kind Regards.
A good experience!
Everything was explained fully by Brandon who was also very helpful during my first few sessions.
Staff on the reception were lovely too.
All in all a good experience from someone who has never joined a gym before! Now into my third week.
Thank you
22 de outubro de 2025
Resposta da Better - Horley Leisure Centre
Hi Susan,
Thank you so much for your lovely feedback!
We’re so glad to hear that Brandon was able to explain everything fully and help you feel comfortable during your first sessions.
It’s also wonderful to hear that our reception staff have contributed to your positive experiences
We’re thrilled to have you part of our community, and we’re excited to see you continue on your fitness journey!
Warm regards,
Kaisha
Very accomdate and respectable staff
20 de agosto de 2025
Resposta da Better - Horley Leisure Centre
Hi Agha
Thank you for your review.
We are very pleased to see that you are having a good experience at the Horley Leisure Centre, and the staff have been accommodating throughout your visit!
Thank you for choosing Better, and we hope you continue to enjoy using the Better facilities.
Kind Regards
Amir
The staff are welcoming and cheerful
The staff are welcoming and cheerful. The building is very clean and the water is amazing.
13 de agosto de 2025
Resposta da Better - Horley Leisure Centre
Hi Sheila
Thank you for your review.
We are very pleased to see you feel welcomed by our team and are enjoying the clean facilities at the Horley Leisure Centre.
We look forward to seeing you again soon!
Kind Regards
Amir
Resposta da Better - Horley Leisure Centre
Hi Vanessa
Thank you for your review.
It is wonderful to see that you are happy with the service provided at the Horley Leisure Centre!
We hope this continues, and thank you for choosing Better.
Kind Regards
Amir
Professional and good experience. Highly recommended
Brandon was very efficient and made my induction day much easier and enjoyable, also he let me know about others activities.
20 de maio de 2025
Resposta da Better - Horley Leisure Centre
Hi Maria,
Thanks for your review.
We are so glad to hear that Brandon made your induction so enjoyable!
Warm Regards
Hazal
Swimming lessons
Started my swimming lessons great welcome and really enjoyed the lesson can’t wait for my next one
16 de maio de 2025
Resposta da Better - Horley Leisure Centre
Hi Hayden
Thank you for your review.
It is great to see you are enjoying the swimming lessons at the Horley Leisure Centre, and we hope you attain the skills and confidence you desire!
Kind Regards
Amir
Resposta da Better - Horley Leisure Centre
Hi Ayomide
Thank you for your review.
It is great to see you are enjoying your experience at the Horley Leisure Centre and the staff are creating a great environment for you and fellow members.
We hope this continues and thank you for choosing Better!
Kind Regards
Amir
Brandon was very helpful and explained…
Brandon was very helpful and explained expertly how the equipment works.
I felt very comfortable in his company.
16 de abril de 2025
Resposta da Better - Horley Leisure Centre
Hi Michael,
Thank you so much for your kind words!
We're thrilled to hear that Brandon made you feel comfortable and provided such a helpful and thorough explanation during your gym induction. We truly appreciate your feedback and are glad we could assist you. If you have any more questions or need further help, don't hesitate to reach out!
Kind regards,
Charmaine
Resposta da Better - Horley Leisure Centre
Hi Shirley
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Horley Leisure Centre and we hope you reach your fitness goals with us!
Kind Regards
Amir
Today I was booked on a Healthwise exercise class…
Today I was booked on a Healthwise exercise class, I enjoy this weekly chance to exercise in the pool.
Brandon is so caring and understnding of the members abilities.
I have the need to use the changing room for people with disabilities, this facility is very useful and I am thankful for it. The staff are very kind and welcoming, from the reception staff to Winston the cleaning guru, I recommend the Horley Leisure Centre to all my friends.
16 de abril de 2025
Resposta da Better - Horley Leisure Centre
Hi Theresa
Thank you for your review and the recommendation.
We’re delighted to hear how much you enjoy the Healthwise exercise class, your weekly time in the pool, and that Brandon's understanding approach is making a difference to your experience with us. It’s also wonderful to hear that the whole team at the Horley Leisure Centre is contributing to a positive experience.
Kind Regards
Amir
My assessment was comprehensive and my…
My assessment was comprehensive and my issues well understood which put me at ease. I was then able to complete my membership and booked a session for the following morning! Thank you.
19 de março de 2025
Resposta da Better - Horley Leisure Centre
Hi Sarah,
Thank you so much for your lovely review.
We're thrilled to hear that the assessment was helpful and that you felt at ease throughout the process. We're excited to have you as part of our community and look forward to your session tomorrow! If you need anything else, don't hesitate to reach out.
Warm regards,
Charmaine
Good customer servicesReally helpful staff on the front desk
Really helpful staff on the front desk
10 de março de 2025
Resposta da Better - Horley Leisure Centre
Hi Katherine,
Thanks for your review.
It is great that the staff at Horley have been so helpful!
Warm Regards
Hazal
Great local exercise resource
All the staff at Horley leisure centre are so friendly and helpful. Pool is lovely and clean and often quiet.
Large variety of exercise classes with good instructors.
4 de março de 2025
Resposta da Better - Horley Leisure Centre
Hi Mrs Kehl
Thank you for your review,
It is great to hear that you’ve had such a positive experience at Horley Leisure Centre and to know that our friendly and helpful staff have been able to help when needed.
We're also happy to hear you’re making the most of the variety of exercise classes available.
Kind Regards
Amir
Resposta da Better - Horley Leisure Centre
Hi CM,
Thanks for your review.
It is great to hear that you are enjoying the facilities at Horley!
Warm Regards
Hazal
Resposta da Better - Horley Leisure Centre
Hi Ramona,
Thanks for your review.
We are pleased to hear that you had such a great experience at Horley.
Warm Regards
Hazal
Equipment out dated.
Needs some new equipment alot needs replacing (rowing machines) more space for floor workouts, weighing scales.
22 de novembro de 2024
Resposta da Better - Horley Leisure Centre
Good Afternoon Gym Shark,
Thank you for taking the time to share your review with us.
We genuinely appreciate your feedback concerning the gym equipment at the Horley Leisure Centre. It’s important for us to know how our facilities meet the needs of our members. We apologise for any inconvenience you've experienced due to the age of the equipment, and we understand how having the right tools is essential for your workout routine.
Your insights are valuable as we aim to improve and enhance our services continuously. Please feel free to share any specific suggestions or types of equipment you believe would better support your fitness goals. We are committed to providing a better experience for all our members.
Thank you once again for your input, and we hope to see you soon!
Kind regards,
Charmaine
Very good management
Very good management. friendly staff, so accommodating 👌👍🏻
4 de novembro de 2024
Avaliação não solicitada
Resposta da Better - Horley Leisure Centre
HI Aishat
Thank you for your review.
It's great to see you have met the centre staff and that they have been able to accommodate and create a friendly atmosphere.
We hope you continue to enjoy your experience at the Horley Leisure Centre and thank you for choosing Better.
Kind Regards
Amir
I recently had an extremely…
I recently had an extremely disappointing experience with this gym. Despite having a legally binding, signed contract from my school for this academic year, they outright refused to accept it. This lack of professionalism is a complete waste of time, especially when all necessary documentation was provided and should have been valid. It’s frustrating to deal with an establishment that disregards legal agreements, showing a blatant disregard for their customers’ time and commitments. Not recommended if you’re looking for a gym that values professionalism and respects contractual obligations.
2 de novembro de 2024
Avaliação não solicitada
Resposta da Better - Horley Leisure Centre
Good Evening Claudio,
Thank you for your review.
I am very sorry to hear of your recent experience when providing documentation for your membership. Are you please able to clarify your membership details so I can look into this issue for you and see why your document has been rejected?
Kind regards,
Charmaine
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.