Overall, a good gym with a great variety of classes to choose from. The main downside is the limited number of machines, with often only one machine per exercise, so if it's occupied, you have to wait... Ver mais
A empresa respondeu
Localização
Trocar localização5 Pancras Square, N1C 4AG London, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Machines are often broken or out of use. Membership is extremely expensive (especially with the upfront joining fee and 20 day cancellation notice requirement, which more or less doubles the cost for... Ver mais
A empresa respondeu
As a new member I wanted to check the gym machines I am familiar with I was using correctly at this centre. Gabriel was flexible, fitting me in after a class, and went beyond my remit. He showed me... Ver mais
A empresa respondeu
My son has been attending paddlers swimming lessons with Kayleigh at Pancras Square leisure centre. Even after two weeks his confidence has greatly improved and it’s been a joy to see him walking up t... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contato
5 Pancras Square, N1C 4AG, London, Reino Unido
3,3
Bom
50 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Better - Pancras Square Leisure
Hi Mark
Thank you for your review.
We are very pleased to see you have a great experience at the Pancras Square Leisure and have the opportunity to meet the centre staff.
If you have any further queries, please do not hesitate to ask!
Kind Regards
Amir
How can I solve your problems?
I don't have a phone and thus a plastic card is necessary. I was told one cannot be given to me, so I was dismissed as having to go elsewhere. Well, I am 74 years old and do my work at the BL. I am dealt with unsimpathetic short-tempered people. As things stand, I now come by the reception, wait 20 minutes in line, then they let me in. By then my workout should be almost complete. This is not a one-day problem. It is an on-going problem.
I did get a prompt response from Better and am grateful for how a solution is being implemented that will make my life so much easier. Thank you Charmaine!
21 de maio de 2025
Resposta da Better - Pancras Square Leisure
Hi MC,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve encountered, and we appreciate you bringing this to our attention.
We understand how frustrating and disheartening it must feel to be met with barriers simply due to not owning a mobile phone. Everyone should be able to access our facilities with dignity and ease, regardless of their circumstances.
It’s especially concerning to hear that you felt dismissed and treated with a lack of patience. That is not the experience we aim to provide, and we sincerely apologise if our team came across as unsympathetic. We are reviewing our policies and front-desk procedures to ensure that all visitors, especially long-standing members like yourself, are treated with respect and accommodation.
Please know we are committed to finding a better solution for you to gain access to the centre if you do not own a mobile device. I will put a card in the post for you to the address details we have for you on our system today.
Thank you again for your feedback, and for continuing to do your work with us at the BL. We value your presence and hope to make your future visits smoother and more welcoming.
Warm regards,
Charmaine
The receptionist that was there is not…
The receptionist that was there is not helpful at all and rude.
7 de maio de 2025
Resposta da Better - Pancras Square Leisure
Hi Abdeldjalil
Thank you for your review.
We are very sorry to hear about your recent experience at the Pancras Square Leisure, and an email has been sent to you directly to gather more information.
Please reply at your earliest convenience.
Kind Regards
Amir
‘I love my swimming lessons
‘I love my swimming lessons! I want to go every day’, Isla, Age 4
7 de maio de 2025
Resposta da Better - Pancras Square Leisure
Hi Isla,
Thank you so much for sharing your experiences with us!
We're absolutely thrilled to hear that you're enjoying your swimming lessons. It's fantastic to see your progress and passion for swimming. Keep up the excellent work and continue to embrace the joy of learning in the water. We can’t wait to see you in the pool soon and witness all the amazing skills you’ve been developing! 🏊♀️💙
Kind regards,
Charmaine
One of the PTs offered me a free…
One of the PTs offered me a free session
The gym is quite big So you Have enough space to get your workout done
24 de abril de 2025
Resposta da Better - Pancras Square Leisure
Hi Brendan,
Thanks for your review.
We are delighted to hear that you have received such excellent customer service at Pancras Square Leisure Centre and that you are enjoying the gym!
Warm Regards
Hazal
Great first week experience.
Friendly staff. Enjoyed my first yoga class with a great instructor. Gym equipment is clean, and well maintained. Pool is very clean and great light space.
Lockers in the entrance are a pain if you’re using gym and then either sauna or swim as you have to juggle clothing and changing but I assume it’s positioned there for security purposes.
Spin dryer in men’s changing for swimming costumes has been broken over a week. V inconvenient with wet stuff in my bag. Lack of shower gel in the showers is annoying as many other gyms I’ve used offer this. Overall I’m enjoying using my new better gym.
3 de abril de 2025
Resposta da Better - Pancras Square Leisure
Hello Adrian,
We appreciate you taking the time to share your feedback!
It’s wonderful to know that you had a positive experience at the Pancras Square Leisure Centre during your first yoga class, enjoyed the gym equipment, and found the pool area to be clean and well-lit. Your comments regarding the lockers and the spin dryer in the men’s changing room are valued, and we will definitely investigate these matters to enhance your experience.
Regarding the shower gel, we apologise for any inconvenience this may have caused – we are always striving to improve, and we will keep this in mind for the future. It’s great to hear that you are enjoying your new gym, and we are eager to continue providing you with a positive experience!
Thank you once again for your feedback.
Kind regards,
Charmaine
I love the facilities
I love the facilities, the staff are friendly also. The gym itself is in clean condition and the machines are good and easy to use. However, the changing rooms and showers are not clean. I think they need to sort this out for it to be the best it can be and maybe encourage staff to be a bit chirpier. Other than that it's a great gym.
24 de fevereiro de 2025
Resposta da Better - Pancras Square Leisure
Hi Wilson,
Thank you so much for your feedback!
We're thrilled to hear that you love the facilities, the friendly staff, and the gym equipment. We sincerely apologise for the cleanliness issues you've experienced in the changing rooms and showers. Rest assured, we take cleanliness very seriously and will look into addressing this immediately to ensure a better experience. We also appreciate your suggestion about encouraging the staff to be a bit more upbeat—it's something we’ll work on to make sure every visit is as pleasant as possible.
Thanks again for your valuable input, and we look forward to welcoming you back soon!
Kind regards,
Charmaine
Great gym induction
As a new member I wanted to check the gym machines I am familiar with I was using correctly at this centre. Gabriel was flexible, fitting me in after a class, and went beyond my remit. He showed me a wider range of machines and how they would meet my quite tricky health needs, to maintain and improve health.
What would help re classes, are descriptions to say how much is mat work, how much is standing. And more classes to suit those with health conditions, not just simple sitting classes, I am at the next level, building strength, muscles, balance, stretching.
Overable good gym, nice building.
1 de março de 2025
Resposta da Better - Pancras Square Leisure
Hi Lucy
Thank you for your review!
We’re so glad to hear that Gabriel was able to assist you and go above and beyond to make sure you felt comfortable and confident using the gym machines. It’s great to know that he helped advise on the equipment for your health needs.
Thank you again for your feedback, and we have passed your review on to the management team at Pancras Square Leisure to view.
Kind Regards
Amir
Really cold female changing rooms
When you get out of the pool in St pancras its freezing in the female changing room. there are not enough showers and they are not that hot either.
I went to the gym first and put a token in the locker and then went for swim opened the locker to get my swimming stuff and the locker swallowed the token so then I had to buy another token to lock the locker- i'm not sure why when we are paying a fee we have to have lockers that eat up tokens.
16 de fevereiro de 2025
Resposta da Better - Pancras Square Leisure
Good Evening Sally,
Thank you for sharing your feedback.
We're sorry to hear about the challenges you faced during your visit to the Pancras Square Leisure Centre, and we truly appreciate you bringing them to our attention. We understand how uncomfortable it can be when the changing rooms are cold and when the showers don't meet expectations. Your comment about the lockers is also noted, and we apologise for the inconvenience this caused you.
We’ll be sure to pass on your concerns to our team to look into ways of improving the temperature in the changing rooms and ensuring the showers are more consistent. Regarding the lockers, we’ll also review the process to see if there’s a way to make this more convenient for our members.
We hope to provide a better experience next time you visit! If you have any other suggestions or need further assistance, please don’t hesitate to reach out.
Kind regards,
Charmaine
Best BETTER gym so far.
Best BETTER gym so far.
Chanielle was amazing and so helpful, will definitely return
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Better - Pancras Square Leisure
Hi Szarvas,
Thank you so much for taking the time to share your experience!
We're thrilled to hear that you had such a positive visit to our gym. It's fantastic to know that Chanielle made such an impact on your experience — she truly goes above and beyond to ensure every member feels welcomed and supported. We’re committed to providing the best environment for our members, and we're so glad it shows. We can't wait to welcome you back and continue helping you reach your fitness goals.
See you again soon!
Kind regard,
Charmaine
Staff are super friendly
Staff are super friendly. Especially Maisie, always helpful and smiling.
19 de fevereiro de 2025
Avaliação não solicitada
Resposta da Better - Pancras Square Leisure
Hi Nicole,
Thanks for your review.
We are delighted to hear that the staff at Pancras Square are so friendly and helpful!
Warm Regards
Hazal
I got it wrong
I wrote a review yesterday which was very negative. But having spoken to my mother again, I believe I misunderstood her.
My mother (who is nearly eighty) asked me a while ago to find a women’s only sauna. I thought I had booked a women’s only sauna, but I decided to contact customer service, and customer service confirmed I had booked a spot for women’s only sauna. When we arrived yesterday I was told it wasn’t a women’s only session. I now realise that exasperated me far more than my mother. She insisted this morning that it didn’t bother her that it was a mixed sauna, and that she got what she wanted out of the experience.
I thought that hadn’t been the case, because yesterday she wasn’t allowed to use a sponge, or something like that. That irritated me further and I downgraded my two-star review to a one-star review. But today she explained that didn’t bother her either, because it didn’t matter that she used the sponge in the shower instead.
Anyway, I now realise I overreacted. What matters is that it was a positive experience for my mother, even though I assumed it hadn’t been positive. So I’m raising my review to four stars and suggest you make your bookings system more seamless and less confusing.
Thank you.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da Better - Pancras Square Leisure
Good Afternoon Andre,
Thank you for sharing your feedback, and I’m truly sorry to hear that your experience didn’t meet your expectations.
We always aim to provide a positive and seamless experience, especially when it comes to caring for loved ones. We’d love the opportunity to make things right. If you're open to it, please reach out to us directly so we can better understand what happened and see how we can improve moving forward.
Kind regards,
Charmaine
Hi Andre,
Thank you for your updated review. We are very happy to hear that your mother enjoyed her sauna sessions at the Pancras Leisure Centre.
We look forward to welcoming your mother back in the future.
Kind regards,
Charmaine
No heat in Sauna
The saunas are not working at the moment and all the women say it is a regular occurrence at Pancras gyms so not sure weekends are for me there.
5 de janeiro de 2025
Resposta da Better - Pancras Square Leisure
Good Afternoon Africa,
Thank you for taking the time to share your thoughts with us.
We are truly sorry to learn that the Healthsuite at the Pancras Leisure Centre is currently out of order. This facility is a vital part of our community, offering a range of services that contribute to the health and wellness of our members. We can understand how disappointing and inconvenient this situation must be for you and others who rely on these amenities.
Please rest assured that our maintenance team is diligently addressing the issue, and we are dedicated to resolving it as swiftly and efficiently as possible. We recognise how important these facilities are to your fitness routine and overall experience at the centre.
We greatly appreciate your understanding and patience during this time. Should you have any further concerns or require assistance, please feel free to reach out to us.
Warm regards,
Charmaine
Great gym
Great gym, pool too, equipment super new and professional, overall very nice staff and the extra access to PT is just an insanely good value for money.
11 de dezembro de 2024
Resposta da Better - Pancras Square Leisure
Good Afternoon Andy,
Thank you so much for taking the time to share your thoughts with us.
We are thrilled to learn that you are finding significant value in your membership at the Pancras Square Leisure Centre. It’s wonderful to hear that you appreciate the wide range of facilities we offer, from our state-of-the-art gym equipment to the relaxing swimming pool and engaging fitness classes.
Additionally, we are pleased to know that our staff has consistently provided you with friendly and professional service during each of your visits. We pride ourselves on maintaining a welcoming environment and ensuring that every member feels valued and supported in their fitness journey.
If you have any further feedback or suggestions on how we can enhance your experience, please don't hesitate to reach out. We look forward to continuing to meet your fitness needs!
Best regards,
Charmaine
Better, indeed.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Better - Pancras Square Leisure
Good Morning Friedrich,
Thank you for taking the time to share your thoughts in your review.
We are thrilled to hear that you are enjoying your experience with your membership at the Pancras Square Leisure Centre. It’s wonderful to know that our facilities and services are meeting your expectations. If you have any specific highlights or suggestions for improvements, we would love to hear them to ensure we continue providing the best possible experience for you and all our members.
We appreciate your support and look forward to seeing you at the centre!
Kind regards,
Charmaine
All good to be honest .fitness…
All good to be honest .fitness instructor name hunter great helping me to lose my weight ..
13 de novembro de 2024
Resposta da Better - Pancras Square Leisure
Good Morning Priscela,
I hope this message finds you well.
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you are enjoying your membership at the Pancras Square Leisure Centre. It's always wonderful to hear positive experiences from our members!
We are particularly excited to know that Hunter is playing a significant role in supporting you with your fitness programme. Personalised guidance can make a huge difference in achieving health and fitness goals, and it's great to hear that you’re finding it beneficial in your journey towards improved well-being.
If you have any more thoughts to share or if there’s anything we can do to enhance your experience further, please don’t hesitate to reach out. We are here to support you every step of the way!
Best regards,
Charmaine
Amazing staff support from customer services and at the St Pancras Better centre.
Staff at the Pancras square centre always go above and beyond to support my daughter and carer when they go swimming. They always come home singing their praises.
The customer service also have the same approach to supporting queries
and resolve them in the kindest and professional manner.
26 de setembro de 2024
Avaliação não solicitada
Resposta da Better - Pancras Square Leisure
Dear Avril,
I hope this message finds you well.
I want to express our sincere gratitude for taking the time to share your feedback with us. It brings us immense joy to learn that the dedicated staff at the Pancras Square Leisure Centre have consistently demonstrated exemplary support for your daughter and her carer during their swimming sessions. Knowing that they have gone above and beyond to ensure a positive and inclusive experience for your family fills us with pride.
Your kind words serve as a source of motivation for our team to continue delivering exceptional service to all our patrons. We are truly grateful for your appreciation and look forward to welcoming you and your family back for many more enjoyable visits to the leisure centre.
Thank you once again for choosing Pancras Square Leisure Centre, and please do not hesitate to reach out if there is anything else we can do to enhance your experience.
Warm regards,
Charmaine
Swimming pool
Overall, the gym floor is fine, and the changing rooms are quite clean. However, the pool area leaves much to be desired. The sauna and steam room are closed, and only one hairdryer is functioning. The showers are not clean, and the water is on a timer, making it impossible to wash my hair properly. With more attention to the swimming area, this could be a great place to relax.
27 de agosto de 2024
Resposta da Better - Pancras Square Leisure
Hi Paula,
Thanks for your review.
We are pleased that overall, you are pleased with the facilities at Pancras Square and have passed your feedback to the centre.
Warm Regards
Hazal
The staff are very friendly it's clean
The staff are very friendly it's clean, the classes are great!
21 de agosto de 2024
Avaliação não solicitada
Resposta da Better - Pancras Square Leisure
Hi Jacquie
Thank you for your review.
It's great to hear that you're enjoying your time at our Pancras Square Leisure, enjoying the Fitness Classes we have on offer. We are also very pleased to see you have had the opportunity to meet and chat with the centre staff
We aim to continue delivering a delightful experience for you.
Kind Regards
Amir
Helpful reception staff, large gym and immaculate changing room.
Very helpful reception staff who completed new membership for my partner on his phone.
The gym is great: large and airy with very modern machines. Womens changing room is spacious and immaculate.
7 de agosto de 2024
Resposta da Better - Pancras Square Leisure
Hi Kate,
Thank you for your review.
We are delighted to read your review and to hear that you are so happy with Pancras Square.
We hope you and your partner enjoy your memberships!
Warm Regards
Hazal
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.