My first experience at the Templemore baths , was excellent. Friendly recepcionist, Remmy the manager super friendly and guiding us. The place is clean and well taken care. Pool is amazing.
A empresa respondeu
Localização
Trocar localizaçãoTemplemore Avenue 96, BT5 4FW Belfast, Northern Ireland, GB
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Veja o que dizem as avaliações
She lied to my face , was unhelpful and ignorant towards me and my disabled friend - I had to ask for a Manager ... the manager Andy came - she wasted close to 30min - When went to Sauna / Spa it was... Ver mais
A empresa respondeu
Hi. I'm a teacher at a local school in East Belfast. We've used Templemore Swimming Baths for school swimming lessons over recent weeks. I can whole heartedly recommend it. From the initial booking... Ver mais
A empresa respondeu
I brought my two daughters to start swimming lessons in templemore baths I was greated by friendly coach Wendy who gave me all the info I needed about the lessons I left my girls with Evan who had gre... Ver mais
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Detalhes da empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contato
Templemore Avenue 96, BT5 4FW, Belfast, Northern Ireland, Reino Unido
4,1
Muito Bom
60 avaliações
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Fantastic facility and staff
Finn loves his swimming lessons at the fabulous Templemore Baths.
19 de abril de 2024
Resposta da Better - Templemore Baths
"Dear Brianh,
I hope this message finds you well. I wanted to take a moment to express our gratitude for taking the time to leave us a review. Your feedback is much appreciated.
We are thrilled to hear that your son is thoroughly enjoying his lessons at the Templemore Leisure Centre. It brings us tremendous joy to know that we are making a positive impact on his learning and development.
Thank you again for your kind words, and please do not hesitate to reach out if you have any further feedback or questions.
Best regards,"
Charmaine
Top class!!!
Top class place for training and relaxation.
All what we need in one spot.
19 de abril de 2024
Resposta da Better - Templemore Baths
Hi Krzysztof,
Thank you for your review.
We are so delighted to hear you are enjoying Templemore Baths - it really is a fantastic centre with a brilliant mix of history and modern facilities.
If you haven't yet visited the historic baths section, please do so. It really is amazing.
Warm Regards
Hazal
Very helpful staff
17 de janeiro de 2024
Resposta da Better - Templemore Baths
Hi James,
Thank you for your review,
We are happy that our staff have been so helpful!
Warm Regards
Hazal
Cant recommend them enough
Cant recommend them enough, my 2 kids starting swimming lessons and both settled from the very beginning and they both love it
1 de novembro de 2023
Resposta da Better - Templemore Baths
Good Evening Cheryl,
Thank you for your review.
We are delighted to hear that your children are enjoying their swimming lessons at the Templemore Baths. We hope your children continue to enjoy their lessons at this centre and pass their swimming stages.
Kind regards,
Charmaine
Spa area is not open long enough…
Spa area is not open long enough meaning too crowded, could really do with being open from 6am like the gym
8 de novembro de 2023
Resposta da Better - Templemore Baths
Good Afternoon Jordan,
Thank you for your review.
We are sorry to hear that the Healthsuite opening hours do not match the opening hours of the Gym. This activity is very popular so does get quite crowded during the evenings. The morning sessions are sometimes more quieter so maybe you could try an early morning sauna to see if this time better suits your needs. I will pass on your feedback in regards to the opening hours for the attention of the centre manager.
Hope this helps.
Kind regards,
Charmaine
opening times for sauna/steam
opening times for sauna/spa
It seems the booking system for the sauna/steam is ineffective, as it is always nearly completely full. there was a queue to get in last week. I also think that it needs more regular maintenance. It is a shame that It closes for such a large part of the day. However the gym and the pool's are excellent. Maybe some private showers would be handy in the pool/spa area too.
11 de outubro de 2023
Resposta da Better - Templemore Baths
Hi Jack,
Thank you for your review.
We are glad to hear you are enjoying the gym and the pool and we will pass on your feedback about the healthsuite to the centre.
Warm Regards
Hazal
Gym staff running biocircuits classes …
Gym staff running biocircuits classes at Templemore Baths Belfast are knowledge, friendly and helpful.
5 de outubro de 2023
Avaliação não solicitada
Resposta da Better - Templemore Baths
Good Afternoon Liz,
Thank you for your review.
We are delighted to hear that the fitness instructor at the Templemore leisure centre was friendly and helpful during their class. We hope you continue to enjoy the circuits class at the Templemore Baths and all the other great activities they have on offer.
Kind regards,
Charmaine
Resposta da Better - Templemore Baths
Good Afternoon Darshan,
Thank you for your review.
We are very happy to hear that you are enjoying the Templemore Baths. We pride ourselves in Customer Service excellence so we are very happy to hear that this is the service you have received so far.
I will pass on your lovely feedback for the attention of the centre.
Hope this helps.
Charmaine
Friendly staff n very helpful
23 de agosto de 2023
Resposta da Better - Templemore Baths
Hi Jacqui,
Thank you for review.
We are happy to hear you are enjoying Templemore.
Warm Regards
Hazal
Then swimming teachers made me feel…
The swimming teachers made me feel really welcome and are full of praise and encouragement. I look forward to going each week.
15 de agosto de 2023
Resposta da Better - Templemore Baths
Hi Ruby,
Thank you for your Review.
We are very pleased to hear you are enjoying the swimming lessons.
Regards
Amir
Excellent customer service
Called today to enquire about memberships at the new Templemore gym, spoke with Lorraine and was taken aback by her customer service. She was lovely, very engaging, kind, funny and very informative. An absolute asset to the company. She even offered to come swimming with me.
26 de julho de 2023
Avaliação não solicitada
Resposta da Better - Templemore Baths
Hi Jolene,
Thank you for your blinding review.
We have now shared this with Lorraine's manager to ensure hard work and recognition are followed up on.
Thank you for taking the time out of your day to share this news with us.
Enjoy your next swim!
Resposta da Better - Templemore Baths
Hi Mark,
Thank you for your review.
We are happy to hear you are enjoying Templemore Baths!
Warm Regards
Hazal
Very helpful staff
3 de julho de 2023
Resposta da Better - Templemore Baths
Good Evening Thomas,
Thank you for your review.
We are really happy to hear that the staff are really warm and friendly at the Templemore Baths and you are enjoying utilising this facility. We hope you continue to enjoy this centre and the activities we offer.
Kind regards,
Charmaine
Friendly helpful staff
4 de julho de 2023
Resposta da Better - Templemore Baths
Hi Lucy,
Thank you for your review.
We are happy to hear you are enjoying Templemore!
Warm Regards
Hazal
The spa at the new templemore baths is…
The spa at the new templemore baths is pretty good, some gym equipment is good also however the motorised machines aren't useful at all. I feel they're more tailored towards people recovering from injuries possibly rather than bodybuilders or general weight lifters
5 de julho de 2023
Resposta da Better - Templemore Baths
Good Afternoon CM,
Thank you for your DM.
We are really happy to hear that you are enjoying the Spa and the Gym equipment at the new Templemore Baths. However, we are disappointed to hear that the resistant machines do not live up to your standards. The resistant machines are tailored so anyone can use these regardless of your age or abilities but these are not really tailored for customers who do weightlift Training. We offer free weight equipment at some of our centres for customers who require heavier weights.
I will pass on your feedback for the attention of the centre.
Hope this helps.
Kind regards,
Charmaine
Sauna
Sauna - steam room only open at certain times and you have to book a slot time. this stopped me from taking membership. very poor IMO.
3 de julho de 2023
Avaliação não solicitada
Resposta da Better - Templemore Baths
Good Afternoon James,
Thank you for your review.
I am very sorry to hear that the Health Suite opening times did not suit your needs and this then prevented you from becoming a member at the Templemore Baths. I will pass on your feedback and comments for the attention of the centre so this can be looked into.
Hope this helps.
Kind regards,
Charmaine
Sauna and steam times are not great as…
Sauna and steam times are not great as it’s only open from 10-1 in the day when it should be open all day, when’s the swimming classes are on in the big pool they don’t let you use the swimming lanes beside it when the other pool is filled, this is in templemore baths these issues need looked at immediately
25 de junho de 2023
Resposta da Better - Templemore Baths
Hi Junior
Thank you for sharing your concerns regarding the sauna and steam times at Templemore Baths. We understand that the current operating hours from 10-1 during the day may not meet your expectations, however those are the times offered for now.
Regarding the swimming classes and lane usage, we apologise for any confusion or frustration you experienced. We strive to provide a fair and accommodating environment for all our customers.
We appreciate and value your feedback, as it helps us identify areas for improvement.
We look forward to serving you better in the future.
Kind regards
Ivy
The atmosphere is great
The atmosphere is great. Excellent team and energy in the gym!
20 de junho de 2023
Resposta da Better - Templemore Baths
Hi Leighton,
Thank you for your review.
We are so glad you are enjoying Templemore Baths!
Warm Regards
Hazal
Really enjoying my local swimmers…
Really enjoying my local swimmers templemore baths staff have all been lovely and helpful facility’s are good only reason it’s not 5 star is cause from the official opening it’s been packed with rowdy children I’ve 3 children myself who have had to listen to racist comments and horrific language in the changing room from 9 and 10 year olds also how rough they have been in the pool around my 1 year old.
18 de junho de 2023
Resposta da Better - Templemore Baths
Good Morning Lauren,
Thank you for your review.
We are delighted to hear that you are enjoying the newly refurbished Templemore Baths. However, I am very sorry to hear that the Junior customers that use the Templemore Baths are boisterous and using offensive language in the changing area. I will pass this feedback onto the centre manager so the staff are able to monitor this issue for future swim sessions.
Hope this helps.
Kind regards,
Charmaine
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