Professional, knowledgeable and friendly staff. Great choice of activities, lovely atmosphere…like friends. Sociable and eager to put things right if any problems. All ages and levels welcome.. someth... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoCollege Road, TR1 3GA Truro, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The swimming lessons are ok, the trainers seem really nice. However, the toilets and therefore the whole changing room seem to stink of pee/ sewage, this is perpetual whenever we go. The floor feels... Ver mais
A empresa respondeu
I knocked off 1 star as facilities for disabled showering. There is only 1 and most of the time able people are using it and I have to stand waiting for them to come out, in the meantime I am getting... Ver mais
A empresa respondeu
Good opening hours. Swimming places usually available but only snag is that on certain days of the week there is aqua aerobics which means only 2 lanes available and slow swimmers are disadvantaged. G... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informações de contato
College Road, TR1 3GA, Truro, Reino Unido
4,3
Excelente
72 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fun and frolics great beginning to a…
Fun and frolics great beginning to a fresh fitness regime.
Aqua with Rita.
1 de dezembro de 2023
Resposta da Better - Truro Leisure Centre
Good Afternoon Lizzie,
Thank you for your review.
We are very happy to hear that you are enjoying the Aqua Aerobics class with Rita at the Truro leisure centre. We hope you continue to enjoy this centre and all the other great Fitness Classes they have available.
Kind regards,
Charmaine
The facility itself is spot on,gyms not…
The facility itself is spot on,gyms not the biggest but has everything you need to do your workout.
However been informed by one of the managers I have to book before I go every time ,it states in the app I don't have to but was told the apps wrong, also I only wanted to use this leisure centre and wanted to downgrade my membership to gym only and was informed it's either gym or pool only, as I had wanted sauna which they don't have at this centre. It could have been dealt with better rather than the response I got from the manger who was on in the evening, so I will be cancelling my membership asap
12 de outubro de 2023
Resposta da Better - Truro Leisure Centre
Hi
I am sorry to hear about your experience at our Centre.
In regard to the gym, this is available without making a booking.
Swimming does require booking due to the availability of the pool.
Please email our customer service team - at customerservices@gll.org, they will be able to assist further if needed.
Regards
Amir
It's good value for money
It's good value for money, having the gym, pool & classes all in. But it's not the best equipped gym and I don't belive its the safest option to have the gym on the first floor, even with a lift, you dont necessarily know you've pushed too hard until your legs buckle and i for one would prefer not to be walking down stairs when i have that realisation. The equipment they do have is generally in good working order and clean but would like to see more variety in free weights and space for independent work. The unisex shower/changing facilities were a shock to start with, but there is plenty of private cubicles for everyone, and staff are always in attendance so have never felt unsafe. The pool looks great although I haven't used it yet, and well equipped for families, the gym is just a little basic
19 de setembro de 2023
Resposta da Better - Truro Leisure Centre
Good Afternoon KT,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Truro leisure centre. I am sorry to hear that you do not like the location of the Gym but this is not something we can change with immediate effect. I will pass on your feedback for the attention of the centre manager in regards to variety of weights but we hope you are able to continue to enjoy your membership at this centre in the interim.
Kind regards,
Charmaine
Resposta da Better - Truro Leisure Centre
Good Evening Sam,
Thank you for your review.
We are very happy to hear that you are enjoying the facilities at the Truro leisure centre. We hope you continue to enjoy this facility and the great activities they have on offer.
Kind regards,
Charmaine
I booked an early morning gym…
I booked an early morning gym induction, but when I arrived after waiting for 10 minutes I went to reception to be told that there were no trainers in that day and for some reason everyone else's sessions had be rearranged except mine?!
27 de agosto de 2023
Resposta da Better - Truro Leisure Centre
Good Morning,
Thank you for your review.
I am very sorry to hear that your Induction had been cancelled by the centre but not re-arranged for an alternative time. The centre would be required to contact you directly to arrange a suitable time for your activity so please accept our apologies this was not done. We hope you have now been able to re-arrange your induction for another time which suits you.
Please accept our sincere apologies for the inconvenience caused during this time.
Kind regards,
Charmaine
I’m a brand new member
I’m a brand new member, completed 3 different classes. Everyone from the centre staff to the instructors to my fellow classmates have been awesome. I’ve never felt so welcome! No need to feel nervous about being a newbie at all.
14 de agosto de 2023
Resposta da Better - Truro Leisure Centre
Good Afternoon S,
Thank you for your review.
We are really happy to hear that you are enjoying your membership at the Truro leisure centre and the staff and members are all friendly and welcoming. We hope you continue to enjoy the Truro leisure centre and the great activities they offer at this centre. I will pass on your lovely feedback for the attention of the centre.
Hope this helps.
Kind regards,
Charmaine
Enjoying the classes.
Enjoying the classes.
The hygiene is extremely poor.
There are piles of dirt in the corners of the studio that have never been swept up for 3 weeks.
The stairwell is absolutely filthy.
31 de julho de 2023
Resposta da Better - Truro Leisure Centre
Hi Rosamund,
Thank you for your review.
We are happy to hear you are enjoying the classes at Truro and we will pass on your feedback in regards to the cleanliness to the centre so they and investigate and improve.
Warm Regards
Hazal
What a team
What a team! Thanks so much to the team on for my daughters birthday party. They were great, they joined in and made them laugh so, so much! I couldn’t thank them enough. I couldn’t recommend the pool party enough. You rock!
17 de junho de 2023
Avaliação não solicitada
Resposta da Better - Truro Leisure Centre
Good Evening Kim,
Thank you for your review.
We are delighted to hear that your daughter's birthday party was a huge success thanks to the assistance of the Truro staff. We hope she enjoyed her party and the activities included. I will ensure to pass on your lovely feedback for the attention of the centre staff.
Kind regards,
Charmaine
Well equipped and really helpful staff
Well equipped and really helpful staff. Very clean and a friendly atmosphere. Love it.
24 de abril de 2023
Avaliação não solicitada
Resposta da Better - Truro Leisure Centre
Hi Amanda,
Thank you for your message.
We are very happy to hear you are enjoying the staff and facilities at Truro and we will pass your comments onto the centre.
Warm Regards
Hazal
Everyone very helpfull
Everyone very helpfull and understanding of my health needs and fills me with confidence about fulfilling my goals
3 de julho de 2023
Resposta da Better - Truro Leisure Centre
Hi Gary,
Thank you for your review.
We are very happy to hear that you are enjoying Truro and will pass your comments to the centre.
Warm Regards
Hazal
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.