Better Kitchens Avaliações 

I am happy with the quality of the units, and the delivery process is very good. It’s easy to contact and ask questions and get responses through the portal.
However, make sure you understand what you need better than they do. Because the design is remote they will take your lead. At the time of design I wasn’t sure what worktop to buy or my budget so left that for the future as it’s a shorter lead time than the units. Whether that be with Better kitchens or someone else. However, when now deciding on a quartz worktop I have been informed that I need an additional end piece to support. I would have expected this to be advised upon at the time of finalising the unit design to say without one in your design you will be limited to certain worktops, which is no problem or you add the piece in to leave options open. The response from better kitchens was “ We noticed you didn't buy the worktops from us. It is not necessary to have end panels for every kind of worktop. Had you discussed the worktops you intended to buy with the salesperson, he would have advised you if you needed them”. So be aware that they are not proactive in their design advice, they will only answer what you ask and if it’s your first time buying a kitchen like me you don’t know what you don’t know. This issue is solvable by ordering additional items, it’s just that there is a delay introduced and the attitude of you didn’t immediately buy from us so not our problem sours what was a positive experience. The response could of been I’m sorry that this happened and that we understand customer do buy different elements from different places and we’ll provide feedback to help customer in the future, but it was a defensive.
So if you’re an experienced kitchen buyer I recommend them, if not just be careful.

From the start John and his team have been completely onside. We had a spare bedroom developed into an office space. John helped in the design which wasn't easy due to a chimney stack in the middle of the room. The work and finish have been 5 star and we are very happy with the results. We would highly recommend Better kitchens and bedrooms.

Fantastic team and great quality kitchen. Missing parts issue resolved quickly. Only 4 stars as touch up paint is rather expensive!

Buyer
“Our Lynton kitchen look absolutely superb. Extremely competitively priced too!
From the initial high quality sample pack, to the last trim being fitted, the quality and service has been superb. The delivery was on-time, and the 2 guys delivering checked every item off the list, didn’t rush, and carried everything into our home with care and respect.
The door is unusually 22mm thick, and our highly experienced kitchen fitter said it was the best quality door he had ever fitted!
The dark grey carcass is a perfect match to the anthracite doors, and the carcass components are well constructed and of high quality.
We honestly cannot praise this company enough, we certainly struck lucky!
And even more importantly, you can e mail or phone, and you get a REAL PERSON to help you promptly and solve any queries! Very refreshing these days!
Bravo to everyone involved.

Lee at the WSM showroom was incredibly helpful- he took the time to help plan out my new kitchen and explain how everything would work. He certainly went above and beyond to assist and is a credit to Better Kitchens.

In all my decades of renovation and subsequent kitchen purchases this company is by far the best Ive dealt with. From the wonderfully patient and extemely helpful Lewis and later Julian in Sales to Brian in logistics to the cheerful delivery guys .. customer service was above and beyond. The kitchen itself matches all the other names in terms of quality, choice and the price could not be matched like for like .. this is the first review I have done and it is due to the exceptional service I received .. highly recommend.

Easy to order and select on line
All units arrives well protected and a very friendly driver.
Everything pe built was an absolute time saver.And for the price very good quality.

From start to finish the whole experience has been exceptional. The design advice was very helpfull ensuring that we had everything that we needed. Delivery was swift and on time and the quality of the cabinets and doors is high and is easily comparable with the high street brands. Would definately recommend. Save your money and use Better Kitchens you will jot be disappointed.

From start to finish I can not fault this company. Mitch was brilliant in helping to design and plan our kitchen. Delivery was on time and all the units were in perfect condition. The units, fittings and worktops are great quality and the added extras all add to make a high quality kitchen that you could pay a lot more for. We would not hesitate to use them again.

Very happy with the experience from start to finish. Communications were quick and efficient. Units delivered on time and by helpful staff. Units are of good quality when comparing like to like and are very good value when bought in one of their sale periods. I am an experienced diyer and have fitted about 12 kitchens so far and am happy to recommend this company and product.

My revised assessment of my experience with Better Kitchens and Better Bedrooms (The company). I have to, up-front, issue an humble apology to the company. In my previous deposition, I mistakenly stated that there were items missing from two deliveries. I can state that there are no items missing from the two deliveries. I have all the parts that I require, and some to assemble all the units. I do therefore repeat my opening statement that I owe Better Kitchens and Bedrooms an unreserved and full apology. Getting back to the experience, my kitchen went very well and my only observation was that there was more material remaining than expected, following the installation. The quality of the cabinets and the finish is really excellent. I have only good comments on the items that were fitted. On the subject of the bedrooms, the quality of the furniture is excellent and the soft closing of the drawers is great. I found the assembly instructions for the drawers could be better, but I got there in the end. One minor issue is the leftover material, but that is a very minor issue. I should like to offoer, again, my profound apologies to Better Kitchens and Bathrooms, for my earlier totally incorrect assessment of their service. I was offered replacement items by the Company, but I shall write to them inform them that I have all the items as per the order. Can I recommend the Company? I certainly do and anybody that needs to deal with me might require the patience of a saint.

From the initial phone call with Julian, to efficient communication through the support ticket system, to the planning, advice, delivery and quality of the kitchen, I really have been thoroughly satisfied with every aspect of the service Better Kitchens has offered - and that is even without even taking the excellent value of the costs involved. We researched many different kitchen companies and none of them could compete with Better Kitchens on price. Our builders/carpenters were so impressed with the quality of the kitchen that they have recommended their clients look at Better Kitchens and we certainly have urged other people who have admired the finished kitchen to look at Better Kitchens if considering a new kitchen. It's not often that I write a review, but this company really deserves praise for the customer service they provide.

I popped into Better Kitchens to have a look for kitchen units in my new utility room., I found so many lovely kitchens to choose from. The staff were all very helpful whenever I popped in & gave us great advice when needed. The units are very well made & worth the money (especially as they are pre-made) & the worktop is perfect. (the fitter agreed too). I'm so pleased with my units

Despite our many complaints about our kitchen. Better Kitchens have chosen to ignore every single one. Our sink was crazed on delivery. They said that their supplier refused to replace it. Only eight months after fitting there is a chip out of the corner of the dishwasher front panel. BK tell us its normal wear and tear and their guarantee won't cover it. This despite us choosing their Ultimo range which is supposed to be the most hard wearing range of kitchen they supply. One of the panels is damaged. BK tell us it is water ingress. There is no evidence of this as far as we are concerned as the panel measures the same width top, middle and bottom. If there had been water ingress the top of the panel would swell and measure wider. There were several items missing and also things we ordered were incorrect when they arrived. No come back whatsoever even though we alerted BK to the problems immediately. We have only had the kitchen installed for eight months, as of May 2025. Already it looks shabby in the damaged areas. I have had to paint over the damaged areas to hide the chips in the finish. Also it is impossible to email BK we have to use the ridiculous Support Ticket system. Even if you phone you are told you must use the support ticket system We will never use them again or ever recommend as a footnote BK allegedly has a five year guarantee on plinths, doors etc. This has not been honoured. Also in 52 years of marriage and several kitchens, some of which were really cheap because it was all we could afford we have never had such poor quality finish on plinths and doors. We are both 70 and over, not tearaway kids or having young children or teens in the house. So upset by this. This kitchen was supposed to see us out aa we didn't want to replace ever again. As a further footnote we have friends who had a wren kitchen over 5 years ago. The finish deteriorated so wren replaced the kitchen foc and paid for a kitchen fitter to do the work. This on a 5 year old kitchen. BK refuse to do anything after a few weeks. Now gone on for 8 months of complaints

Amazing experience from start to finish. So glad we came here, not only did we save money but we finally have a beautiful kitchen. All staff were knowledgeable and friendly.

Unfortunately one of the worst journeys in customer service I have ever experienced, extremely disappointing as prefer to use local companies where possible. Buyer beware the aftersales process is appalling, they rely on a frustrating helpdesk ticket system, found staff (including senior staff) to be very dismissive when coming to resolve problems, no one seems to want to take any accountability and terrible communication throughout. Would never use again.

We ordered our kitchen last month, Julian in the showroom was outstanding , his professionalism and knowledge was greatly appreciated. Many thanks from a very happy customer

Our second purchase of units from this company, this time a true handleless design. The quality of the units is excellent and the website very comprehensive and straightforward to use. The advisers were most helpful with queries on ordering and a couple of small problems with components were quickly rectified on raising job tickets after receipt.

I’m really sorry but I have to give a 3 star review. The reason is not to do with the ordering the people who work there or even the units themselves it’s to do with the installation process. Basically you get all the kit to do the job but unless you’re a kitchen fitter and you are familiar with all the items I wouldn’t bother. The more technical side of things, corner post trims etc there very little guidance for the diyer and you just have to guesse how it goes together. Only very little help online In terms of what to do and the support ticket system is really bad. They respond quickly but I would prefer some telephone help rather than an email.
A suggestion maybe would be to do some videos and link them to a qr code so when someone is in need of guidance they can get immediate help,
I would recommend better kitchens but for gods sake don’t try to install yourself

Update after many problems

There has been so many bits that are wrong, and have had to submit ticket to sort out, even to the extent that fridge freezer don’t fit into larder units and have had to cut the back out.
My wife is gutted as this whole experience has taken the shine out of a new kitchen. Wish I’d paid the 5k more and gone with wren.

I’m just sick of it now

It's been a big job redoing my kitchen. I went to all the usual high street suppliers, Howdens, Wren, B&Q etc but no one had all the units I wanted. Eventually found Better Kitchens on line. They had everything I wanted plus they supplied the carcases in the same colour as the doors. Was nervous about spending all that money on something I hadn't physically seen. My worries were unfounded. The kitchen knocks spots off anything available on the high street. Solid, not hardboard, backs all supplied fully assembled. Everything is quality. Everyone I dealt with, Including the lovely guy who delivered it, was a pleasure to deal with. I love my kitchen, I didn't have to make any compromises on what I wanted and the price was excellent. Thank you