Biconomy.com
Minhas experiências com Biconomy.com foram insatisfatórias, pois me pediram várias vezes para depositar, mas o último custo de 21k era insuportável. Apesar da minha reclamação à equipe de suporte, não recebi resposta e fiquei em espera por mais de dois meses sem progresso. Felizmente, a incrível equipe de
𝚂𝚄𝙿𝚁𝙴𝙼𝙴 𝙰𝚂𝚂𝙴𝚂𝚃 𝚁𝙴𝙲𝙾𝚅𝙴𝚁𝚈•𝙾-𝚁-𝙶
me ajudou a recuperar minhas finanças por obrigado, sou grato.
Resposta da Biconomy.com
Dear Customer,
We sincerely apologize for the negative experience you encountered, and we truly regret any confusion or frustration caused during your transaction. At Biconomy, we value transparency and strive to ensure every user has a smooth and reliable trading experience.
To clarify, our platform acts as a facilitator for trading, and in certain cases, we partner with project owners for listings and token transactions. However, it is never our intention to leave customers without clear explanations or support.
We kindly ask you to reach out to our support team directly at https://biconomy.zendesk.com/hc/en-us/requests/new, providing your transaction ID and full details of the issue. This will allow us to thoroughly investigate the situation, determine what occurred, and work toward a resolution.
Your satisfaction is important to us, and we are committed to addressing this matter as quickly as possible. Thank you for bringing this to our attention, and we hope to resolve it promptly.
Best regards,
Biconomy Support Team
