Big Motoring World - Enfield Avaliações 

The service provided by Igoor was exceptional. He would have received a 5 star rating. When i arrived to pick up the car the customer service was lower than expected. The car pick up experience by Haider was very good, however the overall experience was let down by a tyre pressure issue identified in the test drive, not being corrected at time of pick up. It is still an issue one week later.

From the moment we walked in the door the service was amazing. We felt really looked after. We went to look at a car we found on the website and a lovely member of the team AGON greeted us and helped us through the process of buying our new car and trading in our old car, AGON was amazing!! He explained everything fully with no pressure sales at all, he went through all the add on’s we could purchase but when we refused those we didn’t feel pressured to buy them. AGON was a true professional from start to finish. We went back to BMW 2 days later to collect out new car and was greeted like old friends. We highly recommend BMW to anyone that is looking to buy a car without the headache of pressure selling.

We got there on time for our test drives, but they had overbooked and were under staffed, had to wait half an hour by which time there was only time to try one of the cars.

The car I had paid a deposit to reserve wasn't available due to an Engine malfunction, snd the car we did try had an electrical fault. We also found out that in 4 years it hadn't been serviced, so the EV battery warranty was invalid.

From our experience and reading other reviews it seems thst most of their cars either have faults or patchy history. Won't be returning.

Two visits to BMW over the last two weeks, and this was the third car I’ve bought from them in five years. So wasn’t expecting today to be so disappointing.

After test driving a Kia Sportage last week, I paid £129 to have a higher-spec model sent down from Sheffield. The car looked perfect in the advert and I fully intended to buy it when it arrived today. Unfortunately, the reality was very different. The car had numerous chips, a frayed seatbelt, and noticeable wear and tear throughout the interior.

It’s frustrating that issues like these are not made obvious or noted properly in the description before customers pay to have a car transported to another location. These defects were immediately obvious in person, so it would be far better to be more upfront in the photos and advert rather than letting customers pay delivery costs first.

Our salesman, Rueben, was very helpful and managed to find a similar-spec car on site, which we then decided to buy instead.

However, even after purchasing the car and completing all the paperwork, we still had to wait another 40 minutes before we could collect it. We then discovered the car came with no road tax, meaning we had to get to a Post Office within 24 hours of collection to sort it ourselves.

The collection team were great, and a special mention to Shaz, who had pre-completed some paperwork to try to speed things up and was lovely throughout. However, we were then left waiting in a cabin while the car was cleaned and prepared. Nice idea in theory, but there was still plenty of dog hair down the side of the seat, so I would honestly rather have had the car handed over sooner and cleaned it myself at home.

What should have been an exciting experience, buying a new car, ended up feeling stressful and frustrating. I also had the added shock of discovering that road tax is £620 a year for the first five years on cars that originally cost over £40k new, which was another unpleasant surprise after finally getting to the Post Office.

The staff were all lovely throughout, but the experience was horrible. Fingers crossed the car will last me for the next 5-7 years and i won’t need to put myself through that again for a while.

Great service from Ali S. Would highly recommend

I visited Big Motoring World at Enfield with my family looking for a car for myself. The receptionist was welcoming and took us over to a salesman called Reuben. We were offered tea/coffee. Reuben was friendly any knowledgeable about each of the cars we looked at. All cars in and out of the showroom looked immaculate.

Can't recommend this company despite the car I looked at being good and competitive priced. The salesperson was intent on telling me from the start how EVs in particular can be expensive to repair and the tires are expensive and wear out quickly. There was a constant trickle of negative sentiment about EVs which in the end was fruitlessly designed to get me to spend £1200 on a year's extra warranty, which I'd said from the start I was not interested in. The salesperson also talked down their own 3 months included warranty and said if the car developed a fault I'd have to take it all the way to their facility in Peterborough. As I live in Surrey this is unacceptable and gave me no faith in their own warranty or the salesperson. I was ready to buy but the 'no pressure' sales tactic and negative attitude towards the car in an attempt to get me to buy the extended warranty put me off at the last moment and I walked. They lost a sale because of a disingenuous sales tactic and their pushing of add-ons.

We were served my Mehmet at the Enfield branch few weeks back, he was brilliant, very knowledgeable young man, answered all our questions, listened and delivered, very efficient. Would definitely recommend him to help you find your new car! Thank you.

Very trustworthy

We were greeted at the door by a friendly helpful face and shown to Freddie, he was helpful and guided us thoroughly through our purchase, we part exchanged our old car and walked out with our new, to us, car in under 3 hours. Excellent service and value we would thoroughly recommend them.

The person I had was polite and very helpful.

Very good efficient service from start to finish massive thank you to farran who organised our sale was in touch through out process and ironed out a couple of issues we had would deffo recommend and use again

Everything went very smooth. Staff was excellent and very happy with car

Super organised place & systems. Simple to have car moved to our nearest branch. Mahesh was great, car pristine. A few hours from viewing to driving new car home.
Recommendation & an RAC approved dealer was reason for trying here. Would recommend.

Horrible experience

The situation is as follows: when I bought the car, I declined any additional services (including Graphene coating). But the sales person pressured me to buy interior graphene coating because I have a child. He assured me that the coating is applied only to a cleaned interior(fabric) and it would be entirely cleaned with no stains at all. Under pressure, I purchased this service, asking several times whether the stains would be cleaned, and he guaranteed 100% that the interior fabric will be perfect and super clean (like a new one) before applying the protective graphene coating. When I came to collect the car on 24 April, I saw that all the stains on the fabric remained and the coating had been applied over them. The interior fabric was in the same state as before the coating, meaning it was not cleaned at all before application graphene. I immediately informed the agent who handed over the car at Enfield, and he told me that I could cancel graphene service as it was a broken promise of the sales agent. Therefore, I request to cancel graphene coating and get a full refund within 14 days as the “cooling off period”, but for now I didn’t get any refund.

Right from when entered the showroom we were treated very well and in a professional manner.
On collection day we were dealt with by Louise in collections. She looked after us and was very pleasant and very efficient & made the whole process painless. I would not hesitate to recommend Big Car World.

1 star is too much!
Where do I start... Bought a 2023 Tucson on 29/04/2026. They SOS light was on the dashboard, salesman said they will fix it before I sort out all the paperwork. At the collection point turns out they will need more time-I'm local so I said not a problem I'll come over in the evening to collect. Received the phone call and they ask me to bring the spare key and paperwork back - when I asked why the lady had no clue, I ask for a manager to give me a call - he said they don't know yet what is the issue and it might take a month in worst case scenario ,but they will know more later today. I called couple of time to spend hours on hold and didn't get any information. I kept calling on 30/04/2026 and after many phone calls someone said they already order the part and car is ready for collection, but I'll have to bring it back to replace the part. Evening of 30/04/2026 I collected the car; the seats were still wet after they washed them and no one told me that I’ll collect the car with wet seats. I think they wanted to hide the damages caused!
We decided to buy this car as the interior was spotless.

Now it begins.... Next day when the seats dried out turns out they messed up the Alcantara fabric leaving horrible marks and stains, left a marks on paintwork after wet sand, rear seat was partially dismounted.

Tried to contact them to arrange for repairs without luck, carried out the repairs at trusted valeting service. Seats were washed 4 times and still are not back as they were when I paid for the car.

I've contacted the aftersales to find out I've accepted a car as seen - which is partially true. When I view and bought the car seats were clean, then they kept the car for a day and messed up everything. Check your cars on collection better than when you are viewing!

Now is the best part! Today I received a letter from DVLA!
on 29/04/2026 collection point transferred the logbook to my name and I paid full year tax. Today letter from DVLA said that I'm no longer a registered keeper of the vehicle. They removed me as a registered keeper of my own car at this point without my knowledge, and the car became untaxed from this point. drove untaxed vehicle for more than a week with kids....
No one even let me know that I was removed as the register keeper and vehicle is untaxed!
Aftersales is a completely joke, most people I delt with are incompetent (apart of the sales) and don't care about you when you already paid for the car!
I would expect much more especially when it's clear they messed up!

AVOID AT ALL COST

Daniel was the salesman helping me and he made the whole experience feel very relaxed and he answer all questions / requests without making it seem like a problem! Very welcoming .

Shahzaib was the handover advisor who completed everything for me and was helpful in explaining what documents he was completing and what I need to hand over. I came back the next day to collect my dash cam I forgot in my part exchange and he was a MASSIVE help in getting it out the car.

Really great service!

Fantastic choice of cars, it’s a well oiled machine.
Customer service was excellent. There is a lot of information to take on board, take a partner or friend with you when purchasing a car.
Test drive was excellent and felt very well looked after.