Big Motoring World - Leeds Avaliações 

Billy was fantastic from start to finish. Explained everything so clearly and wasn’t pushy with any of the options. Made the whole process of buying a new car really simple and easy! Thank you so much.

Update 26.05.26

We went this evening to pick up the car at the time we had been booked in and it took nearly 2 hours to get it, meaning we missed an appointment we had afterwards.

I felt sorry for the staff, Elise who helped us was working really hard under totally unacceptable conditions. There were not enough staff to deal with the customers waiting, it was a total disgrace and disregard for the people waiting, their lives and time, resulting in a dreadful customer experience.

I’ve changed my original review from 5 stars to 3; one star for both the staff who dealt with us and 1 for the car.

Leadership needs to put customers at the heart of what they do and to support their staff on the ground better if the ‘big on trust’ and ‘big on service’ claims are to be achieved.

24.05.26
Support and communication from our initial contact was very smooth, supportive and we never felt pressurised at all.
The set up at the warehouse is very impressive, and what was really good was how the car we had liked was moved from one location to the one nearer to us.
Adam was incredibly patient, professional and helpful. He took us through everything very clearly and answered all our questions.
We are thankful for all the help and advice.

The salesman Arfan was extremely helpful and made the process dead easy !

Worst customer service experience in my life. I had a car reserved and drove down for a part exchange deal. I was quoted £8.6k–£10.3k via their website . I even called beforehand to double-check, and they confirmed £8.6k was the minimum "poor condition" price. After driving 4 hours, they offered me £7,500. My car is in very good condition with a brand-new MOT.
They had no justification for what happened and one of the salesmen told me that head office gets paid 10 pounds per customer they get through the door!! They literally admitted to me that they lie to get people to the showroom.
I asked to see the manager so see how this happened, I was told he’s busy
Completely dishonest business practice.

Went with my daughter to look for a car , the sales person (MO) was great , he wasn't pushy at all , but the help he gave us was excellent and we did get a car . Thank you MO . The finance side of it wasn't very good at all infact it was truly bad. After complaining twice after sitting for a hour after our appointment time , a young man called Jack came to us and finely got things sorted and explained the things that we weren't sure about . The hand over wasn't brilliant either , we were given the keys and asked to look at the car he didn't come out with us to explain any features . We came back in and questioned about some marks on the car he said he would book it in , I'm not hopeful of it being done . We were told it had a full service history but we haven't got a service book so will have to return to sort that out . All in all sales were good but the rest bad .

Visited the store to look at a Kia and a Nissan car. Unfortunately, the experience was very disappointing. We were left waiting for more than 40 minutes, which felt extremely unprofessional. The staff member assisting us lacked basic knowledge and was unable to answer simple questions.

After waiting all that time to see the Kia, we were told the car battery was dead, so we couldn’t even view the inside of the vehicle. Despite wasting our time, we were then asked to book another appointment.

Overall, the service was unpleasant. The staff member was rude, had a bad attitude, and made the entire experience frustrating and unprofessional.

I would like to thank Mo Bala for all the help and support he’s given me when going through all my application for my finance. Very polite and helpful and has been great throughout it all.

⭐ 1 Star – Extremely disappointing experience

I paid £129 to transfer a vehicle to the Leeds branch and travelled to view it, expecting the car to match the online presentation. Unfortunately, I found a significant scratch that had not been clearly shown. A salesperson initially agreed this would be repaired, and I was ready to proceed with the purchase.

At the final stage, this agreement was suddenly withdrawn by management without explanation. After spending an entire day, providing personal details, and preparing to complete the purchase, I left feeling completely misled.

What made the experience worse was the continued focus on discussing additional warranty products, despite me repeatedly explaining that I was not interested in buying extra cover. I felt more pressure to purchase add-ons than support in resolving concerns about the vehicle itself.

I raised a formal complaint afterwards. Following their investigation, the company confirmed their “position remains unchanged”, refused to refund the £129 transfer fee, stated they could not determine what had been promised regarding the repair, and issued a final response directing me to The Motor Ombudsman.

The issue is not simply the money. It is the lack of consistency, accountability, and customer care throughout the process.

I strongly recommend future buyers get every promise in writing before paying transfer fees or travelling to view a vehicle

Recently bought a car from Big motoring world and although taken a couple of months to come to a decision Mo has been through it all with me without any pressure. He sat through every small detail and supported with advice and suggestions on the best options and got the best deal possible

⭐⭐⭐⭐⭐ Stress-free and easy!
I had a wonderful experience at Motorworld. From the moment I arrived, there was absolutely no pressure or stress. They let me take my time looking at all the cars on my own, letting me know that whenever I was ready or if I found the right car, I could just grab an assistant for help. It made the whole process incredibly relaxed and enjoyable. Highly recommend!

I collected a 2023 Qashqai on 11th May 2026. Car started making louder noises on 13th May 2026. I took it to a garage to have it checked out. They informed me all 4 brake discs were heavily corroded and need it replacing. I contacted big motoring world Leeds to ask them to authorised the repair, instead they ask for a report from mechanic. Which i provided on 14th May along with rejection of vehicle under Consumer Rights Act 2015.
15th May 2026, Aftersales declined rejection of vehicle saying brake discs just needed re-greasing.
18th May 2026, i took the vehicle to Auto Doctor Mechanic. He was shock at the state my car was in. He informed me the car have had left side door damage, loose bumper and bonnet damage prior to sale and not repaired properly as they have left something inside the sill of car which keeps rattling inside the vehicle. Also brake discs were worn and dealer have put new brake pads on all 4 worn brake discs. Hence the vehicle is squeaking, rattling and making loud noises.
Mechanic was kind enough to provide me with video evidence of mechanical fault as well as vehicle not as described, not fit for purpose and not of satisfactory standards.
He advised me to take car back to big motoring world in Leeds and ask for refund. Which i was well in my rights as i have discovered faults with vehicle 2 days after collecting it from them. Also they have been ignoring my numerous phone calls.
18th May 2026, i went back to big motoring world in Leeds with video evidence. Sales manager refused to speak with mechanic. Then He informs me that he dont do refunds. Ask me to contact aftersales team, which i have been doing since 13th May 2026. He said aftersales have declined my request to reject vehicle, and i have to start again WHAT A JOKE. Sales manager refused to take car, keys and documents from me. He also said nobody there would take it from me either.
They forced me to drive back in a unsafe vehicle by telling me not to leave the car there.
Afterwards i went to seek legal advice, they advised me to stop driving the vehicle.
Email them the video evidence of fault with vehicle,
request they refund my money in full
And arrange collection of the vehicle asap.
As vehicle is not as described, not fit for purpose and not of satisfactory standards under Consumer Rights Act 2015
i am rejecting vehicle again.
I have emailed big motoring world Leeds again and again, no reply as usual.
20th May 2026, i rang aftersales team, they said they are dealing with my case. I ask them to email me back.
Guess wot, not heard from him.
If i could put minus stars for this company i would.
The amount of stress they put me through coz I ask for my money back for a faulty vehicle. Car was described as having full service history, it has not been serviced 2026. It should be part history.
I have been ringing around, driving around to different places to ask mechanics to checked the vehicle out, they all say the same faults.
They are quick to take your money but their aftersales has left alot to be desired.
Regardless of who put the specs of vehicle details on website, big motoring world Leeds is responsible for selling a faulty vehicle not fit for purpose.
28th May their aftersales team have replied via email denying there was anything wrong with vehicle. They blatantly totally disregard the video evidence, refused to collect vehicle and issue refund. These ppl are a law onto themselves, no wonder they expand by conning ppl out of their money. As far as consumer rights go, to these clowns it doesnt exist coz they can easily ignored the issues and denied it even exist. Be very wary dealing with these clowns.

The sales people are very polite and helpful which makes it a smooth transaction when dealing with them.
The reason that I gave 4 stars was because we had to go to a Post Office to tax the car as it had previously been a mobility vehicle and nobody told us about the amount of VED we needed to pay...a staggering £640 a year for the next 5 years! A warning from BMW would have been nice.

Not very accommodating to customer needs, mainly because I couldn't complete a deal in 3 days and had already sorted my own finance out.

Fantastic experience and would highly recommend. Great choice of cars and the staff were beyond helpful and knowledgable. I will be back when I need a new vehicle.

Mo Bala from Leeds is just amazing, he was helping me to choose the right car and explained everything clearly during the drive test and buying process. Much appreciated!

Paid a £129 transfer fee to see a car at Leeds. Before the appointment, they hounded me with calls to come in early. When I actually showed up, I was told the car was damaged in transit and I couldn't test drive it.

A week later, the car has vanished from the website, I’ve had zero updates, and my email from a week ago has been ignored. Trying to phone them is a nightmare of being passed around in circles. They have effectively stolen my £129. The only call I got was a customer service follow-up where the agent sounded completely checked out. Shoutout to the original salesperson who was nice, but the company’s management and communication are a joke. Refund my money

Everything went smoothly, the only small gripe I have is the waiting around for customer advisor, but this could be due to it being very busy.

Buying a new car takes time but this was an enjoyable & pretty painless experience.

Our sales rep Mo Bala was excellent. We had already reserved the car, but he took the time to answer all of our questions and we were taken out for test drive. Mo's knowledge was excellent and made our decision easier. He looked after the entire process and kept us updated along the way.

Excellent experience throughout.

Purchased a 3 year old car 05/05/26. Drove it away engine light flashed on then went off. On drive home very hesitant felt like it was pulling back and loosing power. couple of days later engine light came on stayed. Had to wait a week to get into a local garage ,so its gone in this morning for me to be told its a misfire on of the cylinders something that should of been repaired before it got sold to me .Day after engine management light came back on had to return to Hyundai and get new cat and GPF fitted ,luckily under Hyundai Warranty after waiting 9 days for a fuel sample test.This purchase has caused so much stress and anxiety, leaving me with no transport as i couldn't get a courtesy car due to only holding my licence a month.This car was drivable 6 times within the month of purchase, no way had it had the 200 point check what they claim, emailed Big Motoring World throughout to keep them informed about the faults and have contacted them again today to claim costs and compensation. Today they have replied and not willing to reimburse any of the costs ive incurred due to the faulty vehicle they sold me BIG MOTORING WORLD your a disgrace to the car trade !!!! Told me the car had also been valetted prior pick up ,not a chance in hell had it ..Under neath the seats were disgusting ,I even actually found a french frie under the seat God knows how long that had been there! Disgusting that they can sell these faulty cars. Avoid at all costs if you want a reliable satisfactory vehicle.

Absolutely shocking car sales company the after care service is the worst i have ever experienced. They sold me a car 10/03/26 with a warning on the dashboard and assured me this would be removed on collection so they lied to get the sale. I was then passed onto the aftercare team who finally approved for my car to be looked at by Tesla about a month after which i had to personally fund £198 and then i was reimbursed about a week later. I then submitted the cost of the repairs with a full breakdown from Tesla as requested which was over £1,400 on 11/05/26 as they said there lead tech needed to look at this. Why didn't they originally do this? I have since emailed and been ignored and this has been on going for over 2 months. All they need to do is approve the cost of the repairs so i can book this in with Tesla but are now not communicating.