Big Motoring World - Peterborough Avaliações 

Where do i start brought car in jun 25 was good for 3 months then problem started Aftersales not interested and started complaint with finance provider and then inspection started and they refused independent mechanic's report
DO NOT BUY FROM THIS COMPANY

UPDATE 08.05.2026: It's now May and I have still not heard from Big Motoring World in response to an email pointing out which legislation they have contravened in my case. My car purchase was in March. I will now report to Trading Standards, having taken advice from Citizens Advice. I will use the small claims court (Money Claim Online) and have found others who have been inappropriately charged. I have further discovered that I have been charged for a week's insurance, when I opted for a day's policy to cover me getting home with the car. I have been trying to recover a £250 charge relating to DVLA paperwork and I'm still approx £600 out of pocket for the charging of the 'free' paint protection (GardX). For those of you considering a purchase, mine has been nothing short of a nightmare and I therefore maintain my 1 out of 5 star review. I have been completely ignored, despite following all the channels identified by Big Motoring World to resolve this.

ORIGINAL REVIEW:
I wish I’d have paid more attention to the negative reviews about this company. During the hard sell phase (which was painful), I expressly advised I did not want paint protection, so I was given it for free in the end. However, when it was applied I do not know as there was no time to apply the paint protection while I was there. When I was emailed the receipt a week later, I noticed an approx £600 charge. The purchase/trade in became so complex, I didn’t even notice this when signing. The extra charge did not state ‘paint protection’ - but the brand name of the product. I feel this was specifically designed to deceive me.

Due to the protracted sales process, as many others had mentioned, I did not realise I had been charged for this. Rather than leave an immediate negative review, I chose to email the company via the email address they leave on Trust Pilot, feeling giving them the opportunity to come back to me would be fair. Three and a half weeks later, I have received no reply. Therefore, I am leaving my negative review.

Beware - do not buy from this company unless you are fully informed of their confusing, pushy and lengthy sales negotiation. Big Motoring World - it’s been 3.5 weeks. You stated in your email you’d reply formally to me within 5 days.

On arrival, you're led down a path straight into the showroom, usually you expect to be pounced on by over eager salesman ready to pursue their next commission based sale. Well, not here! Greeted by a receptionist who asked us to write down our details, take a seat at a desk and a sales assistant will come see us. We sat there for 20 minutes while a group of salesmen sat at another desk on their phones, drinking coffee, laughing and joking with each other and swearing. They was aware of ours (and others) presence but chose to ignore us which, after making an hours journey over, we found really quite offensive to leave us sat there ignoring us. If they want to have a break or whatever, that's fine, but go out the back to the staff room or an empty office etc, there was plenty of them from what I could see, don't just sit in front of customers in that manner.

Eventually one of the guys, assuming a manager as he was wearing a suit, went over to the reception who told him we was looking for a Hyundai Bayon. This guy could not be any less interested in our sale. No, we're not buying a high end vehicle but that doesn't mean we shouldn't receive the same level of customer service or respect for that matter. He sat on the computer and bought up the Bayons they had in stock and asked us to look at the screen. Didn't ask what our budgets were, what sort of mileage we wanted, absolutely nothing. I saw there was 2 different trim levels and asked what the difference was between the Connect and Premium, expecting him to say one will hold this, that and the other more than the other, not "well, they're different trim levels". Well, no shit Sherlock I figured that much out! He then googled the answer and pointed at the screen for us to read ourselves which says it all really. I said what our ideal budget was and asked about test driving which he said had to be booked in in advance which was disappointing as we didn't want to make another trip over unnecessarily. instead of showing us the cars which I've always known to be standard service in this industry, he just said what area of the lot was Hyundai's and told us to scan the cars QR code for any questions we had. Absolutely no effort or interest from him.

We went outside and looked around the cars which had not been looked after. Most covered in thick dirt and heaps of bird crap, loads having scratches all over and just generally not being maintained while on the premises. Barely any of the cars are unlocked so its hard to sit in any of them and there's no salesmen around for help to unlock one to look or sit inside etc. Cant imagine they'd be very interested if they where around though. Also on our walk back to the showroom we saw 2 salesmen driving cars back into the secure forecourt beeping and sticking middle fingers at each other in a joking manner. Infront of customers and some that even had children, really?

We eventually just left as decided that if we were going to drop £1000's on a purchase, it certainly wouldn't be here. We walked back through the showroom and nobody asked us if we needed any help or if we found a car we was interested in even though plenty of them around to approach us. Walked out past reception who then just ignored us leaving and didn't even say thankyou for coming or a goodbye.

When going to buy a car at a large forecourt like this there is an expectation for a level of customer service and salesmen with a degree of knowledge for any questions you may have. You're often paying a slightly higher price for that too. I think being respectful and polite to your customers is the basics at least.

Just avoid the place, its not worth it. The guys clearly just have more ego than actual talent as car salesmen.

The service was great, Denzel was helpful without being pushy and helped us to understand all the costs available and explained exactly what is included. First time for my daughter getting a car on finance and she was relaxed and fully informed of what was involved.

Staff on the phone were ill informed and not helpful. On arrival to try a car, kept waiting before sales person came to deal with us. Car viewed was in a poor condition, dirty, very scratched, trims falling off, scuffs everywhere. Left to look at the car by the salesperson, not informed he would need to come on test drive and we were driving around the yard with no assistance. Eventually he came out, was rude and abrupt, went on a short test drive. Car was not good.
We had driven an hour to see the car. Should have advertised it was not in good condition, as would not have driven all that way. Don't understand why a company would not prep a car ready to sell. Instead, was told it would go in the workshop for detailing, polishing, valeting etc. This car had been on the website for weeks, it was not a new arrival.
Big motoring world should advertise the condition of the car on thier adverts so customers can make a better choice whether they view a car.

We bought a car on 16/04/26 at Peterborough branch. Kajus helped us from the start, explaining and answering all our questions while giving us advice as well. Thanks to him we get to have a really nice car😁 and lastly, Cameron, who handled all the handover was very quick and make it easy for us. Thanks Kajus and Cameron and the whole team.

I went in to buy a car.One which my wife had chose online.I booked a test drive. But was told i had to sit down and listen to finance options,i told her i was a cash buyer,but said she had to tell me the finance options even if i di not want to. Also the car came with a 3 month warranty,but only covered the engine and gear box,up to £400. And if i wanted extra cover ,it would be with Ford and they would be the ones to carry out any maintenance. So if i drove the car of the forecourt and the wheels fell off tuff. So i went to Ford.

Our second experience using Big Motoring World. There will undoubtedly be a third. We were assisted on this occasion by Jake and Ateeq. The service we received was attentive and informative. We explained what we were looking for, in terms of what would suit our needs best and what we didn’t really want to compromise on. We were then prompted in what to consider and where to start our search. The vehicles being ‘grouped’ in areas within the branch is extremely helpful. Although we had quite quickly decided on the make/model vehicle we wanted, Ateeq kindly assisted in letting us look at all options in the available range on site before deciding. Jake then went above and beyond to ensure we had a great deal on our chosen vehicle, as well as a great trade in price. The extra warranty and tyre and alloy cover was greatly appreciated. Happy customers once again!

The people were all nice, helpful and efficient, big selection of cars and good prices. Some people might not like the promotion of finance and add-ons but that is just the business, it doesn't bother me.

Went twice to get finance. Lost my d license there in all the confusion. And didn’t get excepted after I was told I was excepted. Apart from that was great

Best hospitality and staff are amazing.

We had a very pleasant experience with Daniel and Cameron in the Peterborough branch.

Daniel was fantastic he took the time to really listen to our needs and was excellent at problem-solving to help us find the perfect car. I didn't feel pressured at all. He truly went above and beyond, and I believe he is a fantastic asset to your team. You are very lucky to have him!

Cameron was equally impressive during the after-sales process. He handled everything efficiently, assisting us with insurance, road tax, and arranging the part exchange seamlessly. He was extremely friendly and made the entire process smooth and enjoyable.

Thank you again!

The person I spoke to was very helpful and explained things thoroughly and I went ahead and booked an appointment to view a car.

When we arrived with he kids we were left waiting 45 minutes after our initial booking slot. The test drive was nice and we decided to buy the car. We reserved it online the next day. The following day we had a call from the salesman saying that it will be ready when we arrive the following day to collect, however when we went to collect the car was still in the storage yard, not clean and had people looking around it. Once the salesman eventually got round to us, he sat us down and told us to get a coffee whilst he got his pieces of paper ready. We went to the refreshments desk and was met by an extremely rude lady who said 'cant you see that it's not working?' when we asked for a coffee. This at the time should have been out 1st red flag. The salesman then showed us all the care packages etc and after we declined them he sat us down to talk about warranty. This was a high pressure sales technique. At first he tried to sell me it as a day cost, ie £3 a day, after I explained we don't pay for anything per day he eventually told us the total cost was over £2k for a 3 year warranty. Each time he haggled a different option he would go and check with his manager which took him 10 mins each time. We eventually settled on a 1 year warranty and he offered a 9% discount. At this point he explained the big motor world warranty only covers £500 worth of repairs and isn't worth the paper it's printed on (not the best thing for them to confess!)
Once we signed off on the car we went upstairs for handover when we were then informed that it was infact a mobility car and we can not tax it online and that we had to go find the nearest post office to unregister the vehicle as being disabled. This was meant to be told to us pre purchase but it was not. I spoke to a manager as I was upset about not being told and he said sorry but that was about it.

On the whole, lovely car but shocking sales division, will never go back and I will be telling friends and family the same.

Easy and quick service ,staff are very friendly , good communication, friendly Environment.

Very friendly, was in & out in 2 hrs 👌lots of cars to choose from.

It’s was really good service nice people.

Happy with the car, and the price, but the service was fairly lacklustre. Minimal test drive which was only down to a local roundabout and back. Salesman went through the painfully obvious sales techniques, pushed the extended warranty and other overpriced extras. I got to see the manager once I turned them down for a second round of attempted convincing.

After finally getting through to actually paying for the car, it took another 35 minutes to actually get my keys and do the final handover with staff member number 4 or 5 (I lost count).

At that point, I was just glad to be out of there. The car, that supposedly had been “valeted and detailed” during my extended waiting around was still pretty dirty inside and out.

The main plus point here is that I couldn’t find a make and model in that condition for the same price. If you want to avoid main dealer prices, Big Motoring World is fine. Just don’t expect the experience to be anything other than tedious and comically dated. It’d be so nice if, for once, a car supermarket could actually exceed expectations.

I was about to buy a 5 year old electric car but had to withdraw from the purchase as they told me they were unable to give me the details of the current state of the battery. This is, of course, very important on any EV, particularly a 5 year old one. The battery should have been between 90 and 95% - but only to be told it would be 80% or higher just wasn’t good enough - and then to be told they couldn’t charge it more than 50% on day of pick up- when I would have had a fairly long journey home was the final straw. It’s not like a petrol or diesel car where you can go to a garage and fill up quickly. I bought elsewhere.

I came in store today and was seen by Kieran he was an absolute pleasure so polite and helpful I couldn't recommend a better sales executive. Thank you so much again