Big Motoring World - Peterborough Avaliações 

3.180
O TrustScore é 3.5 de um total de 5

3,7

Big Motoring World, Padholme Rd E, PE1 5XL Peterborough, GB


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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

the sale person was so bad in every way he thought i had to buy as no where else was cheaper so im paying more for a better service bad sales means bad all over service absolutely terrible only intere... Ver mais

Avaliado com 1 de um total de 5 estrelas

Bought a ten month old car only to by sheer luck 37 days later find out it had what appeared to be extensive accident damage that had been covered up resulting in the gearbox being on the verge of fai... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This is the 4th time I've purchased a car through Big Motoring World because it's so easy and straightforward with these guys. They have a huge selection of cars and excellent after sales support. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Denzil was really helpful and really looked after us we asked lots of questions and he always answered with a smile on his face thank you Denzil for your help 10/10

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Revendedora de carros usados

Escrito pela empresa

We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.


Informações de contato

  • Big Motoring World, Padholme Rd E, PE1 5XL, Peterborough, Reino Unido

3,7

Bom

O TrustScore é 3.5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,7

Todas as avaliações

(3.180)

5.485 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Unfriendly staff and lack of information

The staff was not friendly and they did not bother to answer your questions. They did not know about the car technical info and when I asked them for a discount they said there is not discount as our cars are priced lower than everywhere. I can say they were rude somehow but I was aware of cheaper car with same model and spec. I did not buy from them and will not do it in future.

31 de dezembro de 2025
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Houman,

Thank you for taking the time to share your recent experience at the Fengate branch.

I am so sorry to hear that you were disappointed with your experience with us at our West Malling branch. We do completely understand our process may not be for everyone. All our vehicles are priced automatically and checked daily against Autotrader's live market value; this is to ensure we are priced competitively in the current market. We usually find that there is no need to haggle on price, as 90% of our cars are priced below market value, meaning our customers are getting a good deal on their next vehicle.

We do apologise if this was not to your liking.

I will pass on your feedback to the relevant department to be reviewed internally and our service going forward.

Kindest regards,
Big Motoring World

Avaliado com 3 de um total de 5 estrelas

My experience with the Sales Adviser and Aftercare

My experience with the Sales Adviser was good; however, I was disappointed that no information was provided regarding the tax on the vehicle until after the purchase was completed. This omission significantly diminished the excitement of buying the car.

I firmly believe that all sales staff should possess comprehensive knowledge of the high-end vehicles they sell to properly inform customers about future tax obligations. Furthermore, the new activation codes provided were non-functional, as the vehicle code was invalid due to the previous owner’s registration.

These issues have undeniably detracted from what should have been an exciting and seamless experience.

8 de março de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi,

Thank you for sharing your feedback with us.

We apologise for the experience you've had and understand your frustration with the process and the knowledge of the sales advisors. We strive to provide hassle-free and efficient service to our customers, and we regret that we fell short of your expectations.

I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure we provide a better service going forward.

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

Impressive facilities with friendly…

Impressive facilities with friendly staff. Customer hospitality is extensive with a wide selection to suit all tastes. The coffee was exceptional.
Kai who attended us is very personable. He was never pushy and we felt in control at all times.
The odd thing we couldn’t at first get our heads around, he patiently ensured we eventually fully understood. He worked diligently to get us the most suitable deal.
I have no hesitation recommending Big Motoring World if anyone is looking to buy a quality used car.

13 de março de 2026
Avaliação não solicitada
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi David,

Thank you for your amazing 5-star review!

I will pass on your feedback to Kai.

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

Absolutely amazing

Absolutely amazing, I couldn’t have asked for a better experience! They provided so much help in finding and buying a car. Would 100% recommend anyone to Big Motoring World and definitely go back in future. Shy was incredible and provided everything I could ask for!

15 de março de 2026
Avaliação não solicitada
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Chloe,

Thank you for your great 5-star review!

I will pass on your feedback to Shy.

Kindest regards,
Big Motoring World

Avaliado com 1 de um total de 5 estrelas

Booked for a test drive on a car at…

Booked for a test drive on a car at 5:30 and wasn't told that there would be an issue with the time. Rang to say I might be 10 minutes late and still wasn't told there would be an issue with the time and that it would be ok. Arrived in good time still anyway and was left sitting for 20 minutes even though there's so many sales people walking around. One eventually comes over and just reads about the car off the screen and then says can we come back another day as they close in an hour and there isn't enough time to test drive. Someone about to spend £25000 shouldn't have to be left sitting to then be told they cannot fulfil the request so will just go elsewhere.

20 de março de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Harry,

We are sorry to hear you had to wait longer than expected for your appointment and the service received. I have passed this feedback on to the management team at Fengate to ensure necessary training is carried out so that this is improved going forward.

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

Amazing experience

Gus greeted us and took us through our options he was helpful and friendly throughout the whole process. The cars were brought inside for us to look at and he was able to answer all questions we had about the cars. We were not pressured into a purchase as some companies do. All the cars were of such a high standard and the prices were so reasonable. All the staff taking us through the finance road tax and insurance were helpful and we got some amazing extras added on to the car I can not recommend enough

17 de março de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Briony,

Thank you for your lovely 5-star review!

I will pass on your feedback to Gus.

Kindest regards,
Big Motoring World

Avaliado com 1 de um total de 5 estrelas

I’m sharing this as a warning to anyone…

I’m sharing this as a warning to anyone considering buying a car or using finance through this company.
In 2025, I purchased a Vauxhall Grandland X from them. Within one week, I took the car to an official Vauxhall dealership for a major service, where I was advised that the timing belt (cambelt) needed to be replaced immediately.
I contacted the dealership I bought the car from, but they insisted their mechanic had carried out all checks and that the car was in good condition. They then redirected me to the finance company, MotoNovo Finance.
When I contacted MotoNovo, the issue was repeatedly delayed and not resolved until October. By that time, I had no choice but to replace the cambelt at my own expense to avoid serious engine damage.
Despite this, I was later informed based on an “independent engineer’s report” that the cambelt was due for replacement, so its a maintainence issue and they refused to reimburse me.
I am sharing this so others can make informed decisions. If you are considering buying from this company or using their finance, please take time to read customer reviews especially the 1–3 star ratings. These often reflect real experiences.
Once payment is made, getting support can become extremely difficult.
Proceed with caution.

18 de julho de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

The overall experience was fine.. but..

The overall experience was fine with the car being a fair price, but...

* the EV didn't have sufficient charge to drive home (which they should have spotted during the test drive and put it on charge).

* the car was given a fairly cursory clean, and it's not like they didn't have time given we had to wait 20 mins for charging

* the sales person was good but she had to follow the script of "I'll have to ask the manager" leading to various delays

14 de março de 2026
Avaliação não solicitada
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Paul,

Thank you for your review!

We are sorry about aspects of the service that fell short of your expectations. I will pass on your feedback to the management team at Fengate for this to be reviewed internally and improved going forward.

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

Just brought a car this weekend from…

Just brought a car this weekend from looking at it on Saturday to collecting it on Sunday, the whole team was so friendly but a massive thank you to Kajus who helped me with the whole process from start to finish he was so welcoming answered any questions and just provided a really good services

15 de março de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Mr Rodrigues,

Thank you for your lovely 5-star review!

I will pass on your feedback to Kajus.

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

Supper car service

Very friendly, professional team.promp take away on same day service.

5 de março de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Helen,

Thank you for your great 5-star review!

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

Very easy to book an appointment and…

Very easy to book an appointment and test drive looking forward to seeing and test driving the car

13 de março de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Glenn,

Thank you for your great 5-star review!

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

Great stuff

Great stuff. Very helpful staff, efficient service.

7 de março de 2026
Avaliação não solicitada
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Edward,

Thank you for your lovely 5-star review!

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

An enjoyable and non-pressured…

An enjoyable and non-pressured experience. Got the help I needed for a good car.

28 de fevereiro de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi,

Thank you for your lovely 5-star review!

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

great establishment

great establishment

2 de março de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Callum,

Thank you for your 5-star review!

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

Fantastic service

Welcomed with a smile from the receptionist then passed on to Shy who was outstanding, explained everything very clearly, let me test drive the car, offered refreshments constantly, gave us updates throughout the process. I’ll be buying my next car from here, very professional all over the departments. A+

1 de março de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Ian,

Thank you for your amazing 5-star review!

Kindest regards,
Big Motoring World

Avaliado com 2 de um total de 5 estrelas

It started well went pear shape n the…

It started well went pear shape in the middle and ended badly.

We viewed a car the salesman didn't really give us much info. Then the next day made an appointment to test drive it but the salesman was not there and sent a trainee to see us. (Who was very helpful)

The day after we bought the car and when picking it up noticed damage to the window that was not there on the previous two viewings.

The salesman did not even come over to help. The staff that did were very helpful and resolved it.

I find it hard to believe that this salesman will get the credit when in fact he did nothing to help us and even lied saying he pointed out the damage which he did not.

27 de fevereiro de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Mick,

Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with us was not up to the standards we strive to maintain.

We also apologise for your concern about your vehicle's window and your experience with the sales advisor. This is not the kind of experience we want our customers to have, and we'll be sure to review our procedures to make improvements where necessary.

Kindest regards,
Big Motoring World

Avaliado com 4 de um total de 5 estrelas

Handled all the paperwork with…

Handled all the paperwork with efficiency. Sales staff helpful

24 de fevereiro de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Mr Bradley,

Thank you for your lovely review!

I will pass on your feedback to the team at Fengate.

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

Had a really good experience with big…

Had a really good experience with big motoring world in Fengate. Every member of staff that was dealing with us were fantastic I would definitely be returning in the future. When we first walked through the doors they were friendly and approachable. They weren't pushy which is what I liked.it certainly made our decision easy. Also I really appreciate how they got our children involved and acknowledged them.

5 de março de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Miss Ross,

Thank you for your amazing 5-star review!

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful, not pushy.

23 de fevereiro de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Mr Smith,

Thank you for your great 5-star review!

Kindest regards,
Big Motoring World

Avaliado com 5 de um total de 5 estrelas

Dan n David was very helpful

Dan n David was very helpful, we been to many places but they were way beyond than anyone n very understanding

23 de fevereiro de 2026
logotipo da Big Motoring World - Peterborough

Resposta da Big Motoring World - Peterborough

Hi Manvi,

Thank you for your great 5-star review!

I will pass on your feedback to Dan and David.

Kindest regards,
Big Motoring World

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