Absolutely shocking! The sales rep Ella told me there was only five months left on the car super tax when there was actually sixteen months. This was after I had paid for the car. Completely lied... Ver mais
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Localização
Trocar localizaçãoBig Motoring World, Britannia Way, Sheffield Business Park, S60 5BD Sheffield, England, GB
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Veja o que dizem as avaliações
The thing I hate about buying a new car is sales pressure. I didn’t have that with these, I was looked after by Les and Troy and they were fantastic 10/10, friendly, personable and they listened to... Ver mais
A empresa respondeu
Bought a Mazda CX-5 from them. I had a minor issue, but was very easy to report and they reimbursed £100 for the diagnosis without any fuss. Waiting time is something they’ve to improve on. I we... Ver mais
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Went to Sheffield no appointment was seen within a min staff very welcome not pushy at all was test driving an Audi within 20 mins told the guy would be back in 7 working days as wished to pay cash an... Ver mais
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Detalhes da empresa
Escrito pela empresa
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Informações de contato
Big Motoring World, Britannia Way, Sheffield Business Park, S60 5BD, Sheffield, England, Reino Unido
- 01634 248638
3,8
Muito Bom
1 mil avaliações
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Friendly and helpful staff
Friendly and helpful staff. Great selection of cars overall a good experience
4 de setembro de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Absolutely shocking!
Absolutely shocking!
The sales rep Ella told me there was only five months left on the car super tax when there was actually sixteen months. This was after I had paid for the car.
Completely lied about it just to get the sale.
When I complained all i got was a dumb look and “sorry”
Completely dissatisfied about the whole experience.I will never use big motoring word Sheffield again and will not be recommending anyone to use them
29 de agosto de 2026
Resposta da Big Motoring World - Sheffield
Hi Steve,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were left so dissatisfied with your experience at our Sheffield branch.
We understand your frustration regarding the information you were given about the vehicle’s remaining road tax. We appreciate that being advised there were only five months remaining, when you subsequently found there were sixteen months, would understandably have caused concern, particularly as this was discovered after you had completed the purchase.
We’re also sorry that when you raised your concerns, you felt the response you received was inadequate. Your concerns should have been listened to and addressed appropriately, and we’re disappointed that you were left feeling that this was not the case.
We take concerns regarding inaccurate information provided during the sales process seriously and will ensure your feedback is shared with the relevant team for review. We’re sorry that this experience has left you feeling that you would not use or recommend Big Motoring World again.
Kindest Regards,
Big Motoring World
I am incredibly disappointed with the…
I am incredibly disappointed with the level of service I recently experienced. After investing considerable time going through the full car purchasing process — including a test drive and a vehicle valuation — I was informed at the final stage that my vehicle could not be considered for part exchange due to an outstanding recall. To then be directed to a third-party buying service felt dismissive and fell well below the standard of customer service I would have expected.
3 de setembro de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Sheffield
Hi Nigel,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience was disappointing, particularly after you had invested considerable time in the purchasing process.
We appreciate how frustrating it must have been to complete a test drive and vehicle valuation before being advised that your vehicle could not be accepted as a part exchange due to an outstanding recall. We understand that being directed to a third-party buying service at that stage may have felt dismissive, and we’re sorry that this left you feeling that your time had not been valued.
We appreciate your feedback regarding how this situation was handled and will ensure your comments are shared with the relevant team. We’re sorry that we did not provide the level of customer service you expected and thank you for bringing your experience to our attention.
Kindest Regards,
Big Motoring World
Defective Car, Direct Breach of CRA 2015, Utterly Abysmal Aftersales and Gaslighting
Do NOT expect any aftersales support from Big Motoring World once they have your money.
We purchased a 2020 Ford Kuga 2.0 Diesel from their Sheffield branch. The engine features the infamous 2.0 EcoBlue "wet timing belt" design—a widely documented manufacturing defect where the timing belt degrades into the engine oil loop, risking severe, catastrophic engine failure.
When we formally reported this inherent defect and requested an inspection under the Consumer Rights Act 2015, Big Motoring World's aftersales team formally rejected liability in writing, stating:
"In line with The Consumer Rights Act 2015, any fault raised outside the first 6 months of purchase is deemed to not have been there at the time of purchase... you will need to raise this matter directly with the warranty provider."
This is a fundamental misinterpretation of statutory consumer law. Under the Consumer Rights Act 2015, a trader’s liability for inherent defects runs for up to 6 years (Limitation Act 1980). Passing 6 months merely shifts the burden of proof to the buyer; it does not extinguish dealer liability, nor can a trader contract out of their statutory obligations by deferring to a third-party warranty. When challenged on this elementary point of law, they simply doubled down.
Beyond their legal defiance, their internal communication is an administrative farce:
Basic Identity Failures: My partner is the primary account holder, and I was added as an authorized representative twice (once in February, and again recently). Despite this, every time we contact customer support, it takes them up to 7 working days to reply, only to send an email asking "Who are you?" because their staff fail to check internal records.
Misleading Warranty Claims: We were told on the phone that warranties cannot be transferred, yet other customers report being told the exact opposite for a fee—highlighting either systematic misinformation or outright staff ignorance.
Corporate PR Gaslighting: They are lightning-fast at posting automated, disingenuous 200-word responses on Trustpilot asking to "look into your case," yet ignore the formal legal written channels entirely.
Because Big Motoring World refuses to uphold basic statutory consumer law, our complaint has passed initial vetting and has been accepted for formal investigation by The Motor Ombudsman (Case Ref: 00365639), alongside a formal Letter Before Action served ahead of HMCTS Small Claims Court proceedings.
As someone currently recovering from health issues with time to spare, I am now exercising my right to peaceful assembly on the public footpaths outside their Sheffield forecourt during weekends and Bank Holidays to inform fellow buyers. Interactions with passing mechanics and potential customers who have stopped to share their own horror stories only confirm what I already know: this business operates on red flags.
Save yourself the stress, the headache, and the legal battles. Buy your vehicle from a reputable dealer who actually understands and respects basic consumer law.
(Note to Big Motoring World PR: Do not post a generic template reply asking me to email customer service. We are at a formal deadlock and I now communicate exclusively via formal legal channels.)
EDIT / UPDATE in response to Big Motoring World's reply:
Big Motoring World’s response is a masterclass in corporate gaslighting.
They write that they "respect that you wish to continue addressing the substantive dispute through those channels." Let’s be entirely clear: I did not "choose" to take legal action and go to the Ombudsman—your customer service team explicitly forced this by formally rejecting my statutory rights in writing. I gave your team every opportunity to resolve this internally under the Consumer Rights Act 2015. Instead, your staff incorrectly claimed liability ends after 6 months and directed me to a third-party warranty.
Do not try to spin your refusal to honor consumer law into a courteous deference to formal proceedings. You forced a customer into court and the Ombudsman through sheer legal defiance and abysmal aftersales service.
We will see you in court and before the Ombudsman. Potential buyers: take note of how quickly they pivot to polite legal-speak on public forums after leaving paying customers stranded in private.
31 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Sheffield
Hi Graham,
Thank you for taking the time to provide such detailed feedback.
We are sorry that your experience has led to this level of dissatisfaction. We recognise that you have raised a number of concerns, including the condition of the vehicle, the handling of your complaint, communication with our customer service team and your understanding of your statutory and warranty rights.
We take these concerns seriously. However, given that you have confirmed the matter is now subject to formal proceedings and has been referred to the Motor Ombudsman, we do not believe it would be appropriate or responsible for us to debate the substantive legal issues or the individual circumstances of your case through a public review platform.
We would also be mindful of discussing the details of your vehicle, correspondence or complaint publicly, as doing so would not be appropriate without the necessary permissions and could compromise the formal process currently underway.
We can confirm that our position and any relevant evidence will be addressed through the appropriate formal channels. This includes the matters you have raised regarding the Consumer Rights Act, warranty arrangements and the communications you have received from our teams.
We are disappointed to hear your comments regarding our customer service and communication. Regardless of the outcome of the formal dispute, we expect our teams to communicate clearly, accurately and professionally, and feedback regarding delays or difficulties in establishing authorised representatives will be reviewed internally.
We note your request not to receive a generic response directing you back to customer service. In light of the formal channels you have identified, we respect that you wish to continue addressing the substantive dispute through those channels.
We are sorry that your experience has resulted in such a negative impression of Big Motoring World and will ensure that the appropriate teams are aware of the concerns you have raised.
Kindest Regards,
Big Motoring World
Very professional and simple process
Very professional and simple process. Was driving a new car within 2 hours of arriving.
30 de agosto de 2026
Resposta da Big Motoring World - Sheffield
Hi Rob,
Thank you for your 5-star review!
I will pass along your lovely feedback to the team!
Kindest Regards,
Big Motoring World
Great customer service
Great customer service. They have ironed out all the old car dealer cliches into a smooth and impressive process
28 de agosto de 2026
Resposta da Big Motoring World - Sheffield
Hi FS,
Thank you for your 5-star review!
I hope you enjoy your new purchase!
Kindest Regards,
Big Motoring World
Bought a Kia Niro Hybrid in June 2026
Bought a Kia Niro Hybrid in June 2026, however 5 weeks after purchase both rear discs were excessively corroded and pads were well worn, got in touch with their warranty and refused to help in any way possible, so I paid for the repair myself. 2 weeks ago I traveled to Southampton and the car lost power in the right hand lane on the motorway (which nearly caused an accident as the car went from 70-35mph instantly). When I was setting off for the journey home 2 days later the engine light came on and the car was making noises, so I pulled over and refused to drive it. It took me and my family almost 17hrs to get back home ( broke down at 10:35am and got home around 3:00am.
The RAC patrol reported that the car was unfit to drive as it had a faulty gearbox, bare in mind the car is 4yrs old and had 32,000 miles when purchased.
For this to happen there must have been a hidden fault that has been missed!
I have been requesting a refund for 2 weeks with no joy, just getting passed around. I have also refused a repair as me and my family do not feel safe in the car. I am currently being messed around and I am having to chase them for updates.
I would advise to stay clear of this dealership.
16 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Sheffield
Hi Alex,
We are deeply sorry to hear about your experience. This is certainly not the level of service we aim to provide at Big Motoring World. Your safety and satisfaction are our top priorities, and it's distressing to hear that your car experienced issues soon after purchase. All of our vehicles are subjected to an inspection prior to their placement on the forecourt, however, they are all sold in a used condition and on occasion, faults can develop, often these are unforeseen and sudden.
To receive assistance under your warranty, you'll need to submit a claim through the Big Garage App. Once your claim has been received, Assurant will review it and, if approved, arrange the next steps with one of their authorised repairers.
However, I can confirm that our After-Sales team have received your rejection request. They are the appropriate department to review this and advise. A member of the team will respond as soon as they can.
Kindest regards,
Big Motoring World
Nbeen asked for car reg purchased Gy23znf £21,250 returning customer after a bad experience last year ot much help on change over at all had…
Not much help on change over at all had to work things out for myself, a few days later whilst cleaning the car I realised there was no puncture repair kit so informed big motoring world Sheffield and they let me know in no uncertain means that they would not be supplying me with one and I would have to buy my own and this was on a £21000 + purchase of a used car also the px price for my car was low and was lied to on its valuation
15 de julho de 2026
Resposta da Big Motoring World - Sheffield
Hi Barry,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us fell short of your expectations.
We’re disappointed to hear that you felt you received insufficient support during the changeover process and were left to work things out for yourself. This is not the level of service we aim to provide, and we understand how frustrating this must have been.
We’re also sorry to hear about the issue with the puncture repair kit and your subsequent experience when contacting our Sheffield team. We appreciate why, following a significant vehicle purchase, you would be disappointed by the response you received. Your comments regarding this, as well as your concerns about the part-exchange valuation and the information provided to you, have been taken seriously.
We would like the opportunity to look into your experience in more detail and review what happened. Please contact us directly with your vehicle registration and purchase details so that our management team can investigate your concerns fully.
Thank you again for your feedback. We’re sorry that your experience left you feeling this way and appreciate you bringing these matters to our attention.
Kindest Regards,
Big Motoring World
The thing I hate about buying a new car…
The thing I hate about buying a new car is sales pressure. I didn’t have that with these, I was looked after by Les and Troy and they were fantastic 10/10, friendly, personable and they listened to what I wanted.
The manager came and thanked us for our business which was again very personable and the effort was appreciated . All the staff that I dealt with were friendly and polite. I can not fault the service I had buying a car from the big motoring world .
25 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Sheffield
Hi Caroline,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Les, Troy and the rest of the team at Sheffield!
Kindest Regards,
Big Motoring World
Avoid them if you can
I purchased a Ford Focus from this company and on paper the car looked great with a great price tag. However, the nightmare really began when I turned up at the showroom to buy it! They are really pushy with their upselling of extras like paint protection and extended warranty - I had to literally shout to get my message across that I wasn’t interested. I was a cash buyer and just wanted to swiftly complete transaction and get out of there. It took me 6 hours to complete my purchase - I echo another customers comments on here that I felt I was being held hostage and literally at the end I was begging them to let me have the keys so I can leave. Car had no fuel and was last serviced in 2023 but they put some fuel in (8 litres max they’re allowed) and agreed it needed a service so reluctantly agreed to do it on the day, just oil and filter change. However, they’re not registered with ford so can’t upload on their portal to update car service history, I have to keep safe their proof of service - it’ll never show on the ford account, even my local independent garage is registered and they can upload the service history easily on to various car makers accounts! When I queried this, I got an abrupt answer from a lady in the collect department that ‘we’re not ford’ - she was so patronising!
Here’s the kicker, after they boast about 200-point check, they totally missed that the car needed a service and someone not clued up on cars would’ve bought it without knowing AND today, the engine management light has come on, lol! On the ford app, it is saying that exhaust is damaged or leaking, hahaha, so much for 200-point check.
Off I go now spend my time trying to sort out an issue that they would’ve picked up IF they had actually done their checks properly. Fault after 3 days of purchase, can’t make this up. I’ve been referred to the warranty people now, ah fun times.
Avoid them if you can.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Sheffield
Hi Riz,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. Providing a seamless and pleasant car-buying experience is our utmost priority, and we apologise for any inconvenience that the sales of additional products may have caused asd well as your vehicle concerns.
All of our vehicles are subjected to an inspection prior to their placement on the forecourt; however, they are all sold in a used condition and on occasion, faults can develop. Often, these are unforeseen and sudden. When we inspect the car, if a service is due or a service indicator light is on, we will carry out a service.
I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure we provide a better service going forward.
Unfortunately, we have been unable to locate your details and we have yet to receive a response to our request for further information via Trustpilot.
Please get in touch at bigassist@bigmotoringworld.co.uk with further details including your vehicle registration so that we can look into this further.
Kindest regards,
Big Motoring World
Poor service, nice car
We arrived ready to purchase the vehicle after work, waited around and then were informed purchase was not possible after 6pm - something we had not been informed of prior to booking travel from an hour away, when we had said we wanted to purchase a vehicle. This incurred an additional cost for our return trip, and then another cost to attend again the day after.
Once there, I sat around for over two hours with someone running between myself and other possible car buyers. There was a lot of thumb twiddling, and a hard sell on products when “no” should be accepted at face value.
The car is great, the experience was not. Poor communication, extra travel costs we didn’t need to make, and then a lot of being sat in a showroom to have products pushed at me.
Not properly awful, but not an experience I want to encounter again.
20 de junho de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Sheffield
Hi Rob,
Thank you for taking the time to share your feedback. We’re very sorry that your experience with us did not meet the standard we aim to provide.
We completely understand your frustration regarding the communication around completing a vehicle purchase after 6pm. As you had travelled from an hour away and made it clear that you intended to purchase a vehicle, this information should have been made clear before your visit. We also appreciate that this resulted in unnecessary additional travel and expense, and we’re sorry for the inconvenience caused.
We’re equally disappointed to hear about the length of time you spent waiting during your return visit. We understand how frustrating it must have been to spend over two hours in the showroom while your representative was attending to other customers. We also take your comments regarding the pressure to purchase additional products seriously. While we want to ensure customers are aware of the options available to them, we agree that a decision should always be respected and that customers should never feel pressured.
We’re pleased to hear that you’re happy with your car, but we’re sorry that the overall purchasing experience left you feeling this way. Your feedback has been shared with the relevant management team so we can review what happened and improve both our communication and customer experience going forward.
Thank you again for your honest feedback, and we’re sorry that we let you down on this occasion.
Kindest Regards,
Big Motoring World
The staff was really welcoming…
The staff was really welcoming especially Marcel who dealt with us. He went above and beyond to help.
24 de agosto de 2026
Resposta da Big Motoring World - Sheffield
Hi Diane,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Excellent Troy is name
23 de agosto de 2026
Resposta da Big Motoring World - Sheffield
Hi Robin,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Troy!
Kinedest Regards,
Big Motoring World
Great service from the Staff.
Great service from the Staff.
16 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Sheffield
Hi Olorunfemi,
Thank you for your wonderful 5-star review! We are so pleased to hear you had a great experience with our staff.
Kindest Regards,
Big Motoring World
Excellent service from sales
Excellent service from sales, finance and handover team
18 de agosto de 2026
Resposta da Big Motoring World - Sheffield
Hi Adrian,
Thank you for your excellent 5-star review!
We are so pleased to hear that you received great service from our sales, finance, and handover teams.
Kindest Regards,
Big Motoring World
Good selection of cars and turnaround but too pushy
Good selection of cars and turnaround - however , the sales staff at Rotherham/Sheffield are extremely pushy - there are no prices anywhere for the add on services like alloy or paint cover - they pluck figures from thin air - clearly upsells are a big factor in their pay packet and they are relentless - like a rabid dog with a bone . We felt held hostage and couldn’t wait to get out of there …
17 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Sheffield
Hi Toni,
Thank you for taking the time to share your feedback. We’re pleased to hear you were happy with the selection of cars and the turnaround, but we’re genuinely sorry to hear about your experience with our sales team.
We take your comments about the pressure to purchase additional products, and the lack of clear pricing for these services, very seriously. Our customers should feel informed and comfortable throughout the buying process, never pressured or “held hostage”.
We’ll be raising your feedback with the Rotherham/Sheffield team so we can look into what happened and ensure our approach to optional products and pricing is clear, transparent and respectful. We appreciate you bringing this to our attention.
Kindest Regards,
Big Motoring World
Do not under any circumstances use this…
Do not under any circumstances use this awful company.
My son had saved up his hard earned cash to buy the car of his dreams so he found this one at Big Motoring World in Sheffield 85 miles away, but he was excited to book a viewing and travel to see it.
When we got there we were met with a sales man who did not make us feel valued as a customer at all.
He seemed to just read off a script the things he was supposed to say.
When we were shown the car, it wasn't even cleaned!!!
It had scuff marks on the alloys, on the body and a huge scrape under the front bumper.
We asked if these could be rectified as he was looking to spend over £24,000 on this car. They wouldn't do anything to the car.
Reluctantly he purchased the car as they are rare, they wouldn't give an inch with the price for the damage.
He asked if the car could at least be washed before he purchased it.
It was taken to be washed, when we finally had the keys and were walked to the car, we noticed the alloy had been chemically burned during the wash. This damage was not there before.
After 5 hours of pulling teeth, we were livid.
We asked them to reimburse him the price to get the wheel refurbished at home. They wouldn't give an inch again. They offered to give him a full refund and walk away carless or bring it back to have them do the wheel, 190 mile round trip!!
We fought for a solution and in the end they called the manager over who very reluctantly after a lot of cross words offered him £100 as a good will gesture.
We felt so undervalued and walked away so deflated and extremely irritated.
Never again would I set foot in that place.
A week later we were back in Sheffield to view a car for my partner at CarGurus, WOW, what a difference. They made us feel very valued as customers and couldn't have been more friendly and helpful.
We walked away from there with huge smiles on our faces with a lovely new car.
26 de julho de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Sheffield
Hi Melita,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how disappointing your son’s purchase experience was, particularly given the distance you travelled and the importance of the car to him after saving hard for his purchase.
We’re disappointed to hear that the vehicle was not presented in the condition you expected, and we understand your frustration regarding the cosmetic damage you identified. We’re also sorry to hear about the issue with the alloy following the wash and the difficulty you experienced in reaching a resolution. Having to spend around five hours trying to resolve these concerns is clearly not the experience we want for any customer.
We appreciate that our offer of a goodwill payment ultimately did not leave you feeling that your concerns had been properly addressed. We’ll ensure your feedback is shared with the Sheffield team, including your comments about the sales experience, vehicle preparation and the way the subsequent issue was handled.
We’re pleased that your son was ultimately able to take home the car he had set his heart on, although we’re sorry that the process of doing so left you feeling undervalued and frustrated.
We also appreciate your positive comments about the member of our team you dealt with, and we’ll make sure this feedback is passed on appropriately. Thank you again for bringing your experience to our attention.
Kindest Regards,
Big Motoring World
Bought a Mazda CX-5 from them
Bought a Mazda CX-5 from them. I had a minor issue, but was very easy to report and they reimbursed £100 for the diagnosis without any fuss.
Waiting time is something they’ve to improve on. I went for my viewing and test driving appointment and had to wait for about 2.5hours. The same repeated when I went to collect the car as well. It’s also difficult to get back to them through their customer care. They don’t accept credit card neither do they negotiate the price.
Overall, it was a positive experience
25 de fevereiro de 2026
Resposta da Big Motoring World - Sheffield
Hi Prashanth,
We appreciate you sharing your recent experience with us. We are pleased to hear that the issue with your Mazda CX-5 was resolved smoothly and that we could reimburse the diagnosis cost. We sincerely apologize for the extended waiting times you encountered during your viewing, test drive, and collection appointments.
We also regret any difficulty you experienced reaching our customer care team. Your feedback regarding credit card payments and price negotiation is also noted. We are continuously working to improve our processes and appreciate you highlighting these areas for development.
Kindest Regards,
Big Motoring World
Don’t do it…
Don’t do it…. Avoid at all costs. Still haven’t got a £500 refund and sold a faulty car. Original car we was buying had a recall on it but failed to tell us that and made us travel all that way down. Abysmal aftercare.
9 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Sheffield
Hi Michael,
We are truly sorry to hear about your extremely negative experience, particularly regarding the refund, the faulty car, and the issues with the initial vehicle and aftercare. We understand your frustration and disappointment. Please provide us with further details, including your vehicle registration, so we can investigate this matter thoroughly.
Kindest Regards,
Big Motoring World
Poor after sales service.
Service seemed ok until they have your money and released the vehicle, after sales was very poor, they had told me that they would be providing a second key which was to be mailed to me however after a few weeks it had not arrived and they now deny this was ever the case, they made an error I assume and then deny any responsibility.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Big Motoring World - Sheffield
Hi Gareth,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the after-sales service and the communication regarding the second key.
We take concerns like this seriously and certainly don’t want any customer to feel that their concerns have been dismissed. While we may have a different understanding of what was discussed regarding the key, we appreciate your frustration and apologise for the inconvenience caused.
We would welcome the opportunity to review the circumstances with you directly and see whether there is anything further we can do to resolve the matter. Please contact our After Sales team with your vehicle details so we can look into this further.
We value your business and are sorry that your experience after purchasing the vehicle did not meet the standard of service we aim to provide.
Kindest Regards,
Big Motoring World
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