Bike Gear Avaliações 

41
•
O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I only use 2 bike equipment websites and BikeGear is one of them. I find them good value for money and there delivery service is excellent ie quick with well packaged items . Sometimes there range... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just Have To Say Really Impressed !!!! Easy Ordering Really Fast Delivery Great Pre Delivery Notifications Would Deffinatly Reccomend And Will Deffinatly Use Again And Again !!! New Into Biking ( M... Ver mais

Avaliado com 1 de um total de 5 estrelas

I've bought items from here with no problems, but when my girlfriend bought a jacket that leaked through after a month they have refused to honour a years warranty, deleted her review from the site... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Lots of offers to tempt but on stuff that you need. Had one wrong item delivered but it was sorted no worries, didn't put me off ordering again. Good courier service used as well - always a problem... Ver mais

Detalhes da empresa

  1. Loja de motocicletas

Informação fornecida por fontes externas variadas

Welcome to Bike Gear. We have been looking after the needs of motorcyclists since 1999. For top branded motorcycle clothing and motorbike accessories for motorcyclists at the best prices. We have a massive range available, with a fast and efficient delivery service.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

41 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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3,6

Todas as avaliações

(41)

0 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

i order a front derailleur for Giant…

i order a front derailleur for Giant rapid on 8 july anf after one day my oreder was canceled and no money back.
DO NOT BUY ON THI SITE - HAS NO CONTACT NUMBER.
They dont answer on my emails.
BAD site !!!!!

29 de julho de 2019
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Disappointed with after care service

I bought a Spada Jacket in march this year, it had a 1 year guarantee with jacket, description of Jacket said it was water proof etc. The first time I went for a ride on bike and it rained, my back, arms and under arms all got wet through. The jacket was so wet inside it took several days to dry out. I contacted Customer Services about the jacket they said that I could return the Jacket and would look into it for me. I asked if they could send me a returns label, they said that they would. After several weeks of waiting for the returns label, I contacted them again asking where the returns label was had to go over everything again with them, said they would send one out as yet still not got the returns label so I have a jacket that I can not wear if we have the British weather. So very unsatisfied with the service and very disappointed.

22 de novembro de 2015
Avaliação não solicitada
logotipo da Bike Gear

Resposta da Bike Gear

Hi Margaret, I can see that you have had some problems both with your jacket and the service from Bike Gear. We as a company do not provide return labels so unfortunately this appears to be where the issue has broken down. We can offer to collect the item or generally what we do is reimburse postage costs. If you would like to contact us again, we will look at the best way for you to get your jacket back and a credit/exchange/refund issued. Please contact us on 01656 665366 or Sales@Bike-Gear.com. Many Thanks, James, Web and Ecommerce Co-Ordinator.

Avaliado com 1 de um total de 5 estrelas

Normally good service, but secondary problems let them down.

I've bought items from here with no problems, but when my girlfriend bought a jacket that leaked through after a month they have refused to honour a years warranty, deleted her review from the site and failed to return calls/emails.

The initial service is great, but if there's a problem then that's when bike gear falls down.

12 de novembro de 2015
Avaliação não solicitada
logotipo da Bike Gear

Resposta da Bike Gear

Hi Pete, If you can contact us directly on 01656 665366, we will be able to look into this for you. We honour all our manufacturers warranties, which are mostly always a year which like you say includes waterproofing. When you contact us please have your order number or postcode where the order was delivered to. This will help us deal with your request quickly. Many Thanks, James, Web and Ecommerce Co-Ordinator.

Avaliado com 5 de um total de 5 estrelas

Really Impressive Great Company Fast Friendly Service Deffinatly Use Again.

Just Have To Say Really Impressed !!!! Easy Ordering Really Fast Delivery Great Pre Delivery Notifications Would Deffinatly Reccomend And Will Deffinatly Use Again And Again !!!
New Into Biking ( Midlife Crisis !! :)) ) Purchased Knox Back Protector For Jacket Really Impressed With Website Service Delivery Product Everything Just Had To Reccomend Thanks Again. Wayne
Really Great Service!!!!

6 de novembro de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic service

I ordered the "jeans" half of RST 2 piece leathers and Bike Gear didn't have my size. I left it a week then called. I just had to make one call and they were onto it, exploring not just the stock in all Bike Gear stores, but also RST's stock. They found a pair of jeans in my size and shipped them within 36 hours of my call, and threw in a small gift to say sorry for the week's delay. Some of the best service I've ever received.

3 de abril de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wish every shop was like this!

I bought a helmet from big bike book last year on ebay and found there prices were miles ahead of anyone else on ebay. I recently had occasion to buy a lot of new gear and have found that bike-gear have a super range, fast delivery and excellent customer service.

28 de fevereiro de 2014
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Good range of kit at good prices!

Lots of offers to tempt but on stuff that you need.
Had one wrong item delivered but it was sorted no worries, didn't put me off ordering again. Good courier service used as well - always a problem having to wait in for deliveries, you at least get kept up to date with the company used - A big plus!

22 de fevereiro de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent!

Easy to navigate website, easy ordering processed, prompt updates, speedy delivery, would use again. Highly recommended

17 de fevereiro de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect all round customer service

I ordered my helmet which was delivered next day free of charge to my work address, I contacted them once I purchased this (cheaper than anywhere else I may add) I emailed them to ask to send to my work address as I would be there all day, as promised this was re routed. To bullet point it, excellent value, fast delivery, great communication, what else do you need???

15 de fevereiro de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fast delivery, good price, and good communication

There's not a huge amount to say really - just really good service. The item arrived well packed, in good time and for a good price. The kind of efficient, easy service that doesn't draw attention to itself - Bike Gear gets it just right.

15 de fevereiro de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service, great product, great price.

Despite inadvertently ordering two pairs of boots late on a Sunday night I received a telephone call first thing on Monday to check if that actually was the case. Everything sorted within a two minute telephone call and boots with me Tuesday morning.

15 de fevereiro de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great service

Good products at the right price. Delivered by DPD, the best courrier firm. All round great service.

15 de fevereiro de 2014
Avaliação não solicitada

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