Joined this site yesterday, deposited a small amount of money and walked away with a big win, wasn’t sure how long process time takes for a withdrawal so I started a live chat with Teresa and she assu... Ver mais
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Veja o que dizem as avaliações
Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.... Ver mais
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Fair and decent site to play at. I've been a member of Bingo Diamond and their Sister sites for a while now. Compared to other sites i find they give a decent run for your deposit. The wins... Ver mais
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Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... Ver mais
A empresa respondeu
Detalhes da empresa
Bingo Diamond
Escrito pela empresa
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Informações de contato
Reino Unido
- support@bingodiamond.com
- www.bingodiamond.com
4,0
Muito Bom
816 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful support staff
Very helpful support staff, games are good and bonuses aren’t bad either, it’s a fun site for a light release
6 de julho de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Marion,
Thanks for the great feedback! We're glad you're enjoying the games, the bonuses, and a bit of well-earned fun — exactly what we're here for!
Regards,
The Bingo Diamond Team
Thank you Teresa for resolving my issue…
Thank you Teresa for resolving my issue straight away
23 de junho de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Fay,
Thank you for your feedback. We're pleased to hear that Teresa was able to resolve your issue promptly. Your satisfaction is our priority!
Regards,
The Bingo Diamond Team
Withdrawal
Savannah was very quick to resolve my withdrawal. Very impressed
13 de junho de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Lesley,
Thank you for your feedback! We’re glad Savannah could resolve your withdrawal quickly. Your satisfaction means a lot to us!
Regards,
The Bingo Diamond Team
Played £150 on fluffy favourites today…
I would give no stars if it was possible Played £150 on fluffy favourites today and unbelievably not one bonus round appeared this is not the 1st time this has happened its been every single day ive played lost hundreds never won a penny on the site this site is a absolute joke and needs investigating this is no way based on luck more like there is no bonus reels had no choice taking a 6 week break but don't think I will be using this site again once my break is over its 100% rigged
6 de junho de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Jeanette, thanks for sharing your feedback. We're really sorry to hear you haven’t had a great experience lately — we know how frustrating it can be when luck isn’t on your side. All our games are provided by licensed suppliers and use certified RNGs to ensure fairness. Taking a break can be a good way to reset, and we truly hope your future sessions, wherever you choose to play, bring you better luck and more enjoyment!
Best regards,
Bingo Diamond
Resposta da Bingo Diamond
Hi Julie,
Thank you, Amanda. We're truly grateful for your kind words and delighted to know you had a positive experience.
Regards,
The Bingo Diamond Team
Helpful customer service
Deposited recently and managed to get a big win. I have had to send in id but customer services have been great. They have been keeping me updated on my withdrawal process. I hope to receive my winnings soon but overall great great site and would highly recommend 👌
19 de maio de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Andria. Thanks so much for the lovely review! 😊 We're thrilled to hear about your big win and that our team has been helpful. Fingers crossed your winnings reach you very soon — and thanks for recommending us! 🙌
Best regards,
Bingo Diamond
5* A Class quality
The help adviser are amazing help the games a great and fun to play with and if your stuck the helper have always have something that they can resolve no matter what the problem is. Good game and winning doesn't seem so difficult playing diamond bingo so fun so come and play you'll have fun just like I am. Xx
17 de maio de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Melissa,
What a lovely review — thank you! We're so glad you're enjoying the games and that our support team is hitting the mark. Diamond Bingo really is a gem, and it’s fantastic to hear you're having such fun. Here’s to more wins and good times ahead!
Regards,
The Bingo Diamond Team
Amanda very very helpful made my day…
Amanda very very helpful made my day thankyou so much such a lovely heloful person
17 de maio de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Zoe,
Thank you for your kind words! We're so happy to hear Amanda made your day — she truly is a gem. We’ll be sure to pass this along to her!
Regards,
The Bingo Diamond Team
Emil was absolutely fantastic today…
Emil was absolutely fantastic today assisting me with an issue, he was extremely prompt and resolved my issue in no time.
Thanks so much Emil, amazing site, love bingodiamond couldn’t recommend enough x
16 de maio de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Kelly,
Thank you for the wonderful feedback! We're so glad Emil was able to help quickly and make your day a little brighter. We're thrilled you're loving Bingo Diamond — your recommendation means the world to us! 💎 x
Regards,
The Bingo Diamond Team
Lovely professional lady
Savannah was amazing in helping with my query ☺️
15 de maio de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Donna,
Thank you for your lovely feedback! We're so glad Savannah was able to assist you. She truly is amazing!
Regards,
The Bingo Diamond Team
Waiting on my withdrawal have had to…
Waiting on my withdrawal have had to send id which i did waited 24 hours to be told I needed to send some id again as I got told to send it wrong have now sent thet and have been told it is verified and my withdrawal will be sent to me by tomorrow afternoon so still got to wait another 24 hours so from start to finish I asked for my withdrawal 9 days ago still waiting. 10/05/25 I have now had my winnings just took so long to get them .
9 de maio de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Jo. Thanks for the update and for your patience throughout the process. We're really glad to hear you’ve received your winnings, though we're sorry it took longer than expected. We'll keep working to make things smoother in the future!
Best regards,
Bingo Diamond
I spoke to a lady name Amanda and she…
I spoke to a lady name Amanda and she was so helpful with my questions
4 de maio de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Maria,
Amanda to the rescue! 🦸♀️ We’re so glad she could help — thanks for taking the time to share your experience!
Regards,
The Bingo Diamond Team
Have stolen thousands of pounds from me…
Have stolen thousands of pounds from me and my girlfriend because we played the same bingo games and they claim that we have broken their terms doing so.
Absolutely criminal that they think they can steal our money for simply playing together.
2 de maio de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi QB, we're really sorry to hear how upset you are. We understand this situation is frustrating. Our team follows strict terms and conditions, but we’d be happy to review your case again if you reach out to our support team. Your feedback is important to us, and we want to make sure you feel heard.
Regards,
Bingo Diamond
Very friendly and fast service 👍
Very friendly and fast service 👍
2 de maio de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Julita,
Friendly and fast — our favorite combo! 😊 Thanks for the thumbs-up!
Regards,
The Bingo Diamond Team
I have spent over £2400 in the last 3…
I have spent over £2400 in the last 3 months on this site and only had a bout £350 in returns also withdrawls take more than 24 hrs
1 de maio de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Jayne, thanks for your feedback. We're sorry to hear about your experience — we know it can be frustrating. We’ll share your comments with the team, and if you’d like us to look into anything specific, feel free to reach out to our support team anytime.
Jus want to say a massive thank you to…
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited me with 100 free spins on fishin pots of gold, I only won £4 odd but hey ho,
Thank you Amanda your help with really appreciated 👍👍👍
26 de abril de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Karen,
Amanda to the rescue! 🎣 Even if the pot of gold was a little light, we're glad she could reel in those free spins for you. Thank you so much for your lovely feedback!
Regards,
The Bingo Diamond Team
I really like this site
I really like this site. Games are good and have a good return however the withdrawal takes a while. Other sites I have played pay out with in the hour or at least the same day.
The guys on the chat are very helpful with speaking to Paul and Gael. They answered questions with no issues.
Overall a great experience
Edit. 48 hours later and my withdrawl is still pending.
12 de abril de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Laura,
Thanks so much for your kind words—we're really glad to hear you're enjoying the games and had a positive experience with Paul and Gael, we'll be sure to pass on the praise! 😊
We’re sorry to hear about the delay with your withdrawal. While we aim to process them as quickly as possible, sometimes it can take a little longer depending on the payment method or checks required. If it’s still pending, please feel free to reach out to our Live Chat team so we can take a closer look for you. Thanks again for your feedback!
Best,
Bingo Diamond
Customer service were very helpful
Customer service were very helpful
12 de abril de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Lesley,
Simple, sweet, and just what we love to hear—thanks! 😊 So glad our customer service could help!
Regards,
The Bingo Diamond Team
Payouts
I play a game on here that I play on other sites and the payout is abysmal , £150 spent with no return. Very poor payouts on the game's in comparison to other sites. If you want to win I suggest you play elsewhere.
11 de abril de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Karen, thank you for taking the time to share your experience. We're really sorry to hear that the game didn’t meet your expectations— we understand how frustrating that can be, especially when you've enjoyed it on other sites. We’ve requested your account details through Trustpilot so we can look into this further for you. We’d love the chance to review things and see how we can help.
Best,
Bingo Diamond
I wouldn't say this is an awful site
I wouldn't say this is an awful site. But their slots are terrible. You never get any bonuses on them. If you have to wager you will never do it, they make sure you are out well before you finish the wagering.
The bingo is okay but a lot of the same winners over and over.
Not had to speak to staff so can't comment on them. I doubt I will return though.
10 de abril de 2025
Avaliação não solicitada
Resposta da Bingo Diamond
Hi Kath, thanks for your feedback! We’re sorry to hear you haven’t enjoyed the slots – all our games use random number generators to ensure fair and random outcomes. We'd love to take a closer look at your account and have reached out via Trustpilot to request your details. Hopefully, we can turn things around for you! 💬🎰
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