Birminghamairport Avaliações 

Terrible organisation of security queue and takes ages - I use Manchester , Heathrow and others but only Birmingham security takes 40 mins plus -others less than 15 minutes

Lane queues to get in the lifts!! ( no obvious stairs), queues released at random..... then more queues for security

At least one of luggage scanning lanes not open...insufficient staff?

Pick another airport... i will

Travelled mid day on Saturday 28th of February. Not bad , but the queue for the security check took 40 minutes. Lots of security check positions unmanned, it was an ordinary day with predictable travel volumes, so assume management incompetence, I had exactly the same experience last year

Just flew back from Geneva (5 star airport) to absolutely disgraceful and rubbish Birmingham airport. The experience was like landing in a 3rd world country. Old fashioned Dirty facilities filthy floors no organisation whatsoever. It should better be closed and refurbished

Well! Well! Well! I looked to book carparking at NCP Birmingham Airport on my PC. Before completing I moved off the webpage to register so as to save time with future bookings. Found the page had timedout but now registered my parking quote had gone fro £185 to £256!
Out comes the lap top and I returned to the parking booking page but declined to accept all 'cookies'.
What do you know? The price has gone back down to £185. BEWARE! I call this process suspicious.

What a truly awful experience, pretty much queues for everything apart from the pay for trolleys, the duty free shops and the pay for lounges. Every aspect is designed to fleece you whilst offering the bare minimum of service.

This airport is going from bad to worse. Not only is the building work just not moving along and is a complete mess, the security had half the lanes open in half term week with 3 staff on each belt that was open. They couldn't run a brewery.

Absolute joke of an airport, it’s so disgraceful it’s beyond belief, so so poorly run. Needs sorting out and fast

Unfortunately BHX is not set up to handle the A380. Departure requires the use of two departure lounges which is okay but arrivals is a nightmare especially for those passenger requiring assistance who are seated on the top deck.
There is no direct air bridge access to the arrivals level with disabled passengers needing to use a lift to get down to the arrivals level. This lift can handle just two wheelchairs at a time. Wheelchair passengers are then stored in the arrivals level waiting to be transported to Immigration via just two golf cart style transport which can carry just five persons. That's just two wheelchair passengers with their carers plus one other at a time. It is obviously impossible to financially justify investment to accommodate just one A380 per day but at least warn passengers of the limited facilities so that they have the choice.

What is wrong with Birmingham airport? They have changed everything around (again) and now you have to queue to get a lift to departures! Then you have to join a queue through security that is longer than ever. We travelled mid January and from arriving on the train to getting to our gate, it took over 90 minutes. I pity anyone travelling this summer.

For disability access, this is one of the worst airports. The accessible toilets are hit and miss from not having a red cord/ toilet seats with the wrong height/ no grab rails/ accessible toilets in male and female toilets... its embarrassing for a male carer to try and enter a female toilet to assist his disabled spouse because a disabled toilet is in there. The lack of radar keys also allows anyone (not talking about hidden disabilities or other genuine reasons) to go in and take a dump when there are loads of other appropriate toilets available. Has the airport even hired a disability consultant? Who knows.. there is also a lack of communication between the ground crew and the special assist team. We basically ended up having to wait outside in the cold for an ambi lift because special assistance had not told the ground crew of the need. When it comes to feeding tubes, the security team need to be mindful not to pull the tube and ensure that the tube clips are locked are searching! Respectfully ask the disabled person if its okay to do something or ask for consent otherwise my wife could have leaked out gastric fluid from her intestines... the poor staff need proper management to train and motivate them. All of the above is from our most recent experience departing birmingham airport.

I had never had to go through the process of travelling alone while being disabled ,so I was quite nervous about the whole thing.
From the moment I stepped into the support service area I was immediately looked after. The staff were very kind , professional and attentive, nothing was too much trouble.
Although my flight was cancelled they made sure that I was escorted to my taxi and also waited with me untill it arrived and helped me into it.
I really appreciated them all, they are a wonderful team.
And a special shout out to Michael, who definitely went the extra mile to help.
A big thank you to the whole team 😁😁😁👍👍👍

I travel extensively around the EU .
I can say 100% Birmingham airport is the most miss managed poorly run airports I have experienced.
From loading delays baggage miss handling and air port security they are appalling! The airport is local to me but I will avoid at all costs if there is an alternative.

I was left on the tarmac after disembarking KL 1049 with no help after disembarking. I cannot use stairs, so was last off the aircraft, with help (no jetway in use, no advance warning). Stairway to terminal is three levels, impossible for me. Lift was not working. Help was gone. Pressed help button in lift several times. No answer. I had to literally crawl up the stairs, took a long time. Door at top was locked. I banged on the door until someone (very surprised) came to open it. Wrote to airport, no response. Phoned and left message for return call -- no return call.

This is by far the worst and most disgusting airport I’ve ever been in. I’ve travelled the world and used many third world airports but they are all far better than Bhx. Who ever manages this airport should be sacked it’s a smelly dirty dump.the building has been going on years, the queues are disgusting, security are slow and rude, if you are waiting to pick a flyer up there’s nothing but costs coffee and the odd little shop. Honestly it’s NOT an international airport it’s a total joke. The car parking is robbery and there isn’t enough seating for the capacity in departures and there’s no charging ports anywhere. COMPLETE DISGUSTING AIRPORT

This airport is a sh1thole. A couple of years of knocking it around and it's worse than ever. Plus the departure boards are mostly broken and when they do work the information is wrong.
And then when things go really wrong there is no information or help desk so when a flight is cancelled (even though they dont tell you on the board!) there is no way out of departures.

Another poor experience at an airport that should do much better. Problems with ‘staff shortages’ throughout the day as explained by a frustrated sounding pilot led to an hours delay arriving into Birmingham then a 15 min sitting on tarmac before alighting aircraft then a 1 hour 15min wait for baggage (not the first time) a international airport it maybe a successful international airport is certainly is not. Poor and shameful. Stop advertising about more destinations for 2026 rather than sorting out staff, service and communication levels. It screams of weak and poor management team.

If the wheel chair assistant would not leave me and if he would handed my bag to me before leaving us alone .
The wheel chair porter left me near coasta coffee and said his time was over and could not wait for the car to come which was 11 minutes away so I said ok . 26 Dec Friday Arron 8 pm .
But that’s where the problem started I had to push my bags to parking 1 near the ticket machine 2 then I came back to push my moms wheelchair to the parking lot and forgot to load the bag which was under the wheelchair. I came back next morning 27 Dec to find the bag but unfortunately no body wants to help me . The ncp manager or the wheelchair assistant or the luggage point or the coustomer service or the airport security coustomer service. Very bad service it’s just the security camera can be checked from the time 19:50 till 21:30 you can say or 21:40 that’s when my brother was loading the bags and I got my mom to the car .
Danial griffihs
Operation manager ncp parking thanks to him who Chek for us and said a suspicious person was around the bag and 9:21 pm he robbed the bag . Since I was going to Leicester I realized about the bag once I reached and was off loading all the bag .
I called the airport strait away but they said they are closed until next day morning 8 am . If they would have send some porter on that same time to see if the bag is left alone I would have got my bag which has loads my moms clothes and Christmas n new year gifts for my friend. Sad that’s Birmingham Airport does not care or bother to take responsibility on time when I called then and neither when I visited them early on27 Dec every department was just passing the parcel saying this does not come under our jurisdiction’s.
Exactly your porter left my mom alone did not hand over the bag to me before leaving and the call i made of reaching Leicester if that would have been attended and my bag would have been found on the spot

Having used Birmingham Airport previously, with a reasonable experience. We were surprised as to how awful it is now. Long queues for security, with staff obviously not working to give customers a good experience. Luggage delayed on return for over an hour, unable to disembark the plane as stairway not provided and only one bus provided which had to shuttle passengers, creating even further delays. Restroom facilities were unhygienic and poorly maintained. All in all an awful experience both flying out 21/12 and on return 28/12.

Good! I assessed this website!