Biscuit Clothing Avaliações 

1.533
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Biscuit is amazing. I’m obsessed with their coolbrands & brilliant sales. Customer service is so helpful & I have returned time & time again to this trusted Scottish boutique. Refunds are slow but ref... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, uni... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappoin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Lovely candle set from Plum & Ashby arrived promptly and well packaged. I have tried calling the telephone number listed a number of times to enquire about an item and have only ever got an answe... Ver mais

Detalhes da empresa

  1. Loja de Roupas
  2. Loja de Roupas para Bebês
  3. Loja de Jeans
  4. Loja de Acessórios de Moda
  5. Loja de agasalhos
  6. Loja de moda feminina

Escrito pela empresa

Biscuit Clothing and Living, three stores and an online webshop for the modern woman in Edinburgh and Glasgow. Womens clothing, gifts, books and accessories from a range of designer brands.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(1.533)

1 avaliação nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Poor customer service

The order came on time but 8 days after returning I have no refund. If orders are prompt then refunds should be too. The emphasis seems to be on selling at the expense of customer service if something does not fit. As the customer pays to return items, Biscuit should be more timely with refunds. I would not order from Biscuit again.

26 de outubro de 2023
logotipo da Biscuit Clothing

Resposta da Biscuit Clothing

Thank you for your feedback however we are disappointed that you have only awarded one star given the order was received promptly and our refunds procedure is clearly outlined online as well as on the order slip received within your parcel. All refunds once received, are checked by our small team before being processed through our system. As stated, this can take up to 10 working days. Once processed an automatic email will be sent to you via email. Your refund will be processed in line with this policy.

Avaliado com 3 de um total de 5 estrelas

Staff training required

Biscuit have lovely things. But the staff, imo, are a bit snooty. They take interest in you only if you look like you might spend. I actually ended up buying a coat- but because I liked it rather than the effort of the staff. This was £250 sale. Maybe if they'd paid me some attention it would have been more!

It is a lovely shop though.

25 de outubro de 2023
Avaliado com 5 de um total de 5 estrelas

Always a pleasure and always a delight

Always a pleasure and always a delight! I shop at both outlets and I find that the service, selection and price range are second to none in Edinburgh! I was at Thistle Street today and was assisted by Marie who is great at giving the best and most honest advice on what looks good and what does not on me. I left a very happy customer with my purchase as always, knowing that I bought a great item of clothing.

26 de outubro de 2023
Avaliação não solicitada
logotipo da Biscuit Clothing

Resposta da Biscuit Clothing

Thank you for your review and we are glad to know you had a good time with Marie!

Avaliado com 5 de um total de 5 estrelas

Biscuit team always offer helpful…

Biscuit team always offer helpful sizing advice for online purchases and fabric feel info etc. They offer a great mix of labels, which is great for mixing up styles and prices! I’ve not been disappointed yet and I discovered them a couple of years ago. Only wish I lived near enough to visit!

9 de outubro de 2023
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Resposta da Biscuit Clothing

Thank you so much for this brilliant review and our online team will always be here to give you advice you need and hope we can see you in our shop one day!

Avaliado com 5 de um total de 5 estrelas

Great service & very helpful

Great service & very helpful. Also the bag was packaged so nice I didn’t have to wrap it up for a gift.

15 de outubro de 2023
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Resposta da Biscuit Clothing

Thank you for your review, we are happy to know you love our packing!

Avaliado com 5 de um total de 5 estrelas

Lovely Skirt.

So pleased with my purchase. Arrived quickly! Lovely material with some wool in the skirt so can ware summer or winter!

29 de setembro de 2023
logotipo da Biscuit Clothing

Resposta da Biscuit Clothing

Thank you for your love to our skirt!

Avaliado com 5 de um total de 5 estrelas

I love Biscuit's wonderful clothes!

I love Biscuit and recently ordered the Yaya Fringed Cardigan and Nooki Free Bird Cream Embroidered Waistcoat. Both are fantastic additions to my autumn/winter wardrobe. As well as stocking great, unique brands, I love to support independent shops. The customer service team here are also really brilliant.

7 de outubro de 2023
logotipo da Biscuit Clothing

Resposta da Biscuit Clothing

Thank you for taking time to give us 5 star review and we do want to provide customers some unique and high-quality goods, feeling happy to know you really love them.

Avaliado com 5 de um total de 5 estrelas

Fabulous jumper

Fabulous jumper, beautifully wrapped and speedily despatched.

24 de setembro de 2023
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Resposta da Biscuit Clothing

Thanks for your 5 star review and your love to us!

Avaliado com 1 de um total de 5 estrelas

stained order

stained order, sent an email to them to arrange and inform regarding my return, no answer at all

23 de setembro de 2023
logotipo da Biscuit Clothing

Resposta da Biscuit Clothing

Hi there, we do apologise for the mark on your item. As stated in our email correspondence we have spoken to the wider team regarding checking all items before they are posted out and can only apologise that this wasn't done. We have refunded the order in full as well as your return postage cost. Best Regards, Biscuit x

Avaliado com 1 de um total de 5 estrelas

Poor customer care

Terrible customer care even if a loyal customer. Disappointing. Recent quality issues too.
I phoned and left a voicemail and emailed. Never had replies to either.

22 de setembro de 2023
logotipo da Biscuit Clothing

Resposta da Biscuit Clothing

Hi Kirsten, many thanks for taking the time to leave a review. It goes without saying that we are very disheartened and disappointed to receive a 1 star review - particularly as we aren't aware of any issues relating to your orders or contact with us. We would love it if you could contact us directly at our usual contact email - shop@biscuit.clothing in order to rectify this. We have sent you emails and subsequently left you a voicemail as we have not heard back from you. From time to time we do have customers report email going into their Junk Folder so would urge you to check there. Many thanks, Biscuit x

Avaliado com 5 de um total de 5 estrelas

Bought a couple of t shirts from the…

Bought a couple of t shirts from the Red Cross sale what a great thing to do to raise some money for a good cause. Great service arrived in a couple of days very reliable service and lovely clothes very happy.

28 de setembro de 2023
logotipo da Biscuit Clothing

Resposta da Biscuit Clothing

We really appreciate you taking the time to leave us a review and thank you so much for your support to our public event.

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