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I had a wonderful experience using this product. Getting a GBP and EUR virtual account was so smooth and fast.

I will recommend this product

I am reporting what appears to be deceptive and inconsistent fee practices on this platform.

The first time I deposited USDT, I was charged a fee that was never clearly disclosed before the transaction. After spending an entire day contacting support and repeatedly following up, I was only partially refunded. During that discussion, support informed me that deposit fees are 0.3% with a maximum charge of $1.

To verify this information, I later contacted support again before making another deposit and received the same confirmation: deposit fees are 0.3% with a maximum cap of $1.

However, when I made another deposit, I was charged more than the stated maximum fee. Assuming this was a system error, I immediately contacted support. They claimed the issue was under investigation and kept me waiting for several days without providing a resolution.

To further verify the fee structure, I made a smaller deposit. Based on the fee policy provided by support, the correct fee should have been approximately $0.14376. Instead, I was charged a full $1. This directly contradicts the fee structure that support themselves had confirmed.

When I contacted support regarding this discrepancy, they explicitly acknowledged that the issue was their fault and that they were fully responsible for the incorrect charge. Despite admitting responsibility, they refused to refund the money that was wrongly taken.

This is not simply a dispute over a small amount of money. The issue is the repeated charging of fees that do not match the platform’s stated policy, the lack of clear fee disclosure, inconsistent explanations from support, admission of fault without corrective action, and repeated delays that prevent users from obtaining a proper resolution.

I have preserved all relevant evidence, including transaction records, fee calculations, and support conversations confirming the stated fee policy as well as their admission of responsibility. Based on my experience, I believe other users should carefully review all charges applied to their deposits.

I intend to report this matter through all appropriate review platforms, consumer protection channels, and public forums so that potential users are aware of these practices and can make informed decisions.