Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name. Both an asset to this store/company.
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!
A empresa respondeu
Purchased a pair of merrell walking shoes and brasher walking trousers. Abby was helpful with having to go upstairs to the stockroom to get several pairs in 2 sizes. Had visited with a friend at the w... Ver mais
A empresa respondeu
Was served by Mel on the morning of Tuesday 24 March 2026. Mel noticed that I was looking at walking boots and quickly came to assist me. She was very patient and knowledgeable. Having tried on many... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de roupas desportivas
- Loja de bolsas e malas
- Loja de Artigos para Acampamento
- Loja de artigos de corrida
- Loja de Calçados
Sobre Blacks - Salisbury
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informações de contato
17 New Canal, SP1 2AA, Salisbury, Reino Unido
- 01722 447476
4,7
Excelente
462 avaliações
Pede aos clientes que avaliem
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Very helpful
Katie was very helpful but nor overbearing at all. She told me about the National Trust discount. I was in two minds about my purchase but learning about this made me choose to buy the boots.
28 de junho de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Very helpful and patient customer…
Very helpful and patient customer service.
27 de junho de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent service
Excellent service very friendly and very knowledgable about the products and care of them. I bought new walking boots amd sandles. Served by James Katie and Rich. I highly recomend this shop with the great savings too!!😁
25 de junho de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Nothing was too much bother at Black. Just brought a new pair of walking…
Just brought a new pair of walking boots at Blacks in Salisbury for both my wife and myself, and had fantastic service from Sean. Very helpful, nothing was too much bother. Thanks a lot Sean.
15 de junho de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
I was served by James
I was served by James. He helped me pick out some work boots and he was very helpful and polite. Great customer service !
11 de junho de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Fantastic but rare level of service
I had a broken tent pole elastic, took it into this store, Sean was able to repair it for me. The store was busy, but he found time to help other customers at the same time. This fantastic level of service is so rare these days!! Thankyou Sean
5 de junho de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Went in looking for light weight…
Went in looking for light weight walking shoes. Rich was extremely helpful, knowledgeable and a pleasure to talk to. I'm a awkward size, he went over and above to get the trainer I needed, especially as I'm fussy about colours. Such a pleasure to find someone happy to help. Thanks Rich, will be recommending you.
26 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Amazing service
We asked a worker ( assistant 15- no name on receipt) if we could see a cool box out of the box , he was very helpful and polite… we then found it on the internet cheaper and he agreed to price match it , he then reminded us we could use our blue light service card… the worker was lovely and helpful all the way through and we felt he really looked after us
30 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great service from Hayden.
Having problem feet its difficult finding comfortable shoes and I dread shoe shopping. Hayden was very patient and helpful, bringing out lots of shoes to try. I now have a really comfortable and supportive pair of hiking shoes that got a good workout today and passed with flying colours. Grateful to Hayden for persevering with helping me. And an extra bonus that I was unaware of, I received an English Heritage member discount thanks to Hayden. Very happy with the service and my new hiking shoes
28 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Great range of walking boots
Great range of walking boots. Leo was very helpful while I tried on lots of models and sizes.
28 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Rich was very helpful.
Rich was very, kind ,helpful, recommended a tent suitable for my needs, tested last night in Wales, by heavy rain and high winds, cold, but cosy inside. It was sent asap arriving 24 hrs later. Thank you.
27 de maio de 2024
Resposta da Blacks - Salisbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Leo was a great help in the shop and…
Leo was a great help in the shop and the goods on offer were at a great price.
28 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
A very pleasant experience
We were very ably assisted by James. Friendly, never pushy, excellent product knowledge and really helpful. Ended up spending a lot more than I intended to!
28 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
I came into store to find a rucksack…
I came into store to find a rucksack for my youngest sons DofE, Rich the store supervisor, picked the best bag for a good price!! Very happy with my purchase, thank you Rich!!!
25 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
I was served by Richard rI found him very…
I was served by rich I found him very knowledgeable and friendly would recommend going there
26 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
I often travel to Blacks Salisbury…
I often travel to Blacks Salisbury instead of using the internet and today Sean and Leo were fab thank you
23 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Katie was amazing
We bought a pair of boots and Katie was excellent, nice and friendly. She gave us lots of information and was very polite. She he is an asset to your company.
23 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great service from Craig in the…
Great service from Craig in the Salisbury shop today - he asked if we were National Trust members, which entitled us to a discount of 15%. Didn't know this was possible and will always ask in future. Thanks Craig.
20 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Excellent Customer Service…
Outstanding customer service from James at the Salisbury Wiltshire store.
He found me the perfect pair of sandals. Really heard what I wanted.
14 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Thanks to Rich for looking after us…
Thanks to Rich for looking after us today, so helpful with choosing our walking boots
13 de maio de 2024
Avaliação não solicitada
Resposta da Blacks - Salisbury
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
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