Blacks - Sheffield Avaliações 

1.467
•
O TrustScore é 5 de um total de 5

4,9

69 The Moor Shopping Centre, S1 4PF Sheffield, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Stevie and Adam were really knowledgable about the products and took as much time as I needed to help me find the right waterproof coat and boots for me. A great shopping experience and a satisfied cu... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Easy to use website, doesn't make it clear that click and collect is free. Decent prices. Nice friendly staff at pick up. Good quality items

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Stevie, the manager advised me how to park in the loading bay when I came to pick up the jacket. Jade served us when we arrived and was extremely helpful, making our shopping experience very satisfyin... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre
  2. também em
  3. Loja de artigos de corrida
  4. Loja de Artigos para Acampamento
  5. Loja de bolsas e malas
  6. Loja de Calçados
  7. Loja de roupas desportivas

Sobre Blacks - Sheffield

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informações de contato

  • 69 The Moor Shopping Centre, S1 4PF, Sheffield, Reino Unido

  • 01143 999828

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.467)

3.893 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Called in as we noticed they had a sale on and we both needed new walking boots/shoes. I can't remember the names of the staff, but the guy who helped us getting the shoes and the girl on the till, were really helpful and friendly.

13 de dezembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I went into your Black’s shop on the Moor earlier on looking to find a new pair of hiking boots and was served by the manager (Stevie). She spent a while helping me pick out the perfect pair. I ended up with a new pair at a reasonable price and she even helped me find a new jacket on top. Incredibly friendly and knowledgeable about all the products I enquired about and I’ll definitely be visiting the shop again. 10/10 shopping experience!

9 de dezembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Not been for a while

Not been for a while . Shop was wonderfully Christmassy . Great to see new items and the same helpful staff . Love having a laugh with Stevie and Jade

5 de dezembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Buying a jacket

Came in for a jacket was served by mollie and she was very helpful from start to finish and helped me out with what I needed

5 de dezembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Was in store about 4 weeks ago now on a…

Was in store about 4 weeks ago now on a Saturday morning looking for some new walking shoes. I am a bit of an awkward customer as i have quirky feet but i was lucky enough to get help from a very pleasant young girl called Molly (if i remember correctly!). What an absolute credit to the store and young people in general. She certainly knew her shoes and was a great help in assuring i ended up with the right pair of shoes for me. Many thanks.

8 de novembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Visited Blacks on Saturday

Visited Blacks on Saturday, looking for a new hold-all. The girl that served me was excellent. She apparently works part time at the weekends. I didn’t buy it on Saturday, but bought it today. All staff involved with my purchase were just great. Thank you.

22 de novembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Came to get some waterproof…

Came to get some waterproof trainers/wellies for dog walking spoke with a molly who was super helpful and pointed me in the right direction! She needs a raise!!

15 de novembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Adam was amazing

16 de novembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great Customer Service.

Great Customer Service.
We needed help with selecting sleeping bags and Maddie was excellent, nothing was too much trouble. Thank you.

10 de novembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Blacks on Fargate…

Just visited Blacks on Fargate Sheffield, was served by Maddie who was very helpful and as I was struggling to find boots that fitted well, Maddie was organised and went back and forth with boots I selected, then she came back with boots she thought may fit of a slightly different design and they were perfect. Maddie upsold me some boot protector and a bag too and arranged cover to help another customer at the same time, she also ensured I received the best price possible. Maddie went above and beyond from a customer service perspective and is definitely a credit to Blacks.

10 de novembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Very good customer service

The server Rio was very nice, she gave us an extra discount and was very welcoming and down to earth definitely a good company to buy from

2 de novembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Was served by Molly who went above and beyond to help. Nothing was to much trouble for her. A real asset to the company.

8 de novembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great recommendations and service

Great recommendations and service from all staff in store, especially from Ross who picked out the perfect waterproof coat for me and talked me through a few brands. Came just in handy the week after!

17 de outubro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great store

Great store! Stevie was extremely welcoming when I came into the store. I needed support with a Garmin watch and she really helped me choose the right one for my needs. Very warm and friendly. Just the right balance when you go into a store like Blacks.

18 de outubro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Great selection

Popped in to look for a light walking jacket and was delighted by the range of stock. Do I got distracted but was able to find a great local jacket- RAB , thanks to the staff

No pressure just guidance .. plus a fair price sold me

4 de outubro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Emily was very helpful with helping out…

Emily was very helpful with helping out ordering something they didn’t have in my size was great service

30 de setembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

GREAT SERVICE

Went in to purchase some new walking boots at the weekend, I was helped by a lovely young lady called Mollie, she was very knowable about the product and patient allowing me the time I needed to make a decision on what I wanted x

20 de setembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Nice friendly staff

Nice friendly staff, the help and knowledge of staff was really helpful, I will be back!! Was helped by a very smiley Molly, what a pleasure she is!! Hold on to her, she is a credit to the store!!!

20 de setembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Avaliado com 5 de um total de 5 estrelas

All the staff i encountered were very…

All the staff i encountered were very knowledgeable about the items I needed and very efficient and friendly

19 de setembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Avaliado com 4 de um total de 5 estrelas

A member of staff called Stevie gave…

A member of staff called Stevie gave some really good customer service when I dropped in the other day. Cheers Stevie

17 de setembro de 2025
Avaliação não solicitada
logotipo da Blacks - Sheffield

Resposta da Blacks - Sheffield

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

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