BLOOM - Faux Flowers and Plants Avaliações 3.808

O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I've had some lovely pieces from Bloom in the past. I ordered an arrangement recently and it was awful! Not realistic, very poor quality and arrived with flower heads detached. I paid £26 and have sub... Ver mais

Avaliado com 3 de um total de 5 estrelas

Delivery quick and efficient, but artificial berry stems ordered were rather loose in the box and a couple of dozen berries had come off the stems. Not quite the quality of previous berry stems as th... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Terrible from start to finish. No confirmation email when you've ordered,took over a week to be picked & packed,received a tracking number but it took 24hrs before parcel left bloom.item has arrived t... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful and life like flowers - 2 hydrangea and one apple blossom - intricately made and appeared exactly as in the catalogue Add and elegance and warmth to the bedroom Also liked the shell balls... Ver mais

Detalhes da empresa

  1. Loja de Flores Secas
  2. Loja de decoração de design de interiores
  3. Mercado de Flores
  4. Loja de Souvenirs
  5. Loja de artigos domésticos

Escrito pela empresa

Bloom is the country's leading faux flower florist. Our stunning flowers and plants are beautifully designed, painstakingly made and amazingly realistic: a million miles from the mass-produced versions that are generally available. Flowers enliven and transform your interior - lifting the mood and creating an atmosphere that is warm, natural and inviting. Our Blooms will look their best during each season throughout the year. Faux botanicals so realistic, even the bees are fooled!


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 2 de um total de 5 estrelas

I ordered 2 Items on the 25th FEbruary…

I ordered 2 Items on the 25th FEbruary - both stated they were in stock at that time. 1 item received on the 6th March - a day later than I needed it for, so that was disappointing, and although the packaging had a fragile label on it the package was damaged so had been through the mill. The item inside was not to your usual standard and there was loose flowers in the box and the moss was not substantial enough

With regard to the second item I had to contact Customer Services on the 8th March to query delivery only to be told that the item had been cancelled and a refund given. I was not advised of this previously. Very disappointed in the overall standard of Blooms.

Anne Davies.

6 de março de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry for the issues you have had with this order.

We do work hard to have our orders dispatched and delivered within the expected time frame, we are sorry to hear this arrived too late.

In regards to the other item, there should have been an email sent to advise that the item was cancelled, we will have our system looked into to ensure that this is working correctly so we can keep our customer as up to date as we can.

We appreciate all your feedback and comments, and we will have this looked into.

I sincerely apologise for any frustration or disappointment caused.

Kind regards,

Chloe

Avaliado com 5 de um total de 5 estrelas

Excellent quality

Excellent quality, ideal present for a Ruby anniversary present which it was bought for and not disappointed upon receipt. Exactly as pictured, prompt delivery.

7 de março de 2023
Avaliado com 1 de um total de 5 estrelas

Fake looking fakes

Fake looking fakes
Took a while to turn up. Had to pay for delivery. Promised discount but it was a generic "always on sale" discount. Plants look rubbish. If you're expecting realistic, don't buy the stuff I bought.

6 de março de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry that you are not happy with your order.

Having checked, I can confirm that you received the correct discount for your offer code, and that the order was dispatched within the expected timeframe.

We appreciate all feedback from our customers as it helps us to continually improve both the service and products offered, so we will have this passed to our relevant team.

Should you want to arrange a return and need any assistance, please let us know and we will be happy to help.

I apologise for any disappointment caused.

Kind regards,

Chloe

Avaliado com 1 de um total de 5 estrelas

Disappointed customer! I was sent 2 very small stems having…

I was sent 2 very small stems having ordered them on a 2 for 3 offer I ordered 6 stems and frankly they are very disappointing and I cannot recommend Blooms.

3 de março de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

I am sorry that you did not receive 3 stems as expected.

Having checked, I can see this is because only 2 stems were added to the basket, to take advantage of the 3 for 2 offer you need to add 3 stems to the basket and it puts one through free of charge.

We have arranged for a stem to be sent to you free of charge and have emailed you with further information.

Should you have any issues with an order in the future, if you are able to contact our Customer Services team and we will be happy to help.

I apologise for any frustration caused.

Kind regards,

Chloe

Avaliado com 1 de um total de 5 estrelas

Disappointing eucalyptus

Ordered a Belle Epoque hydrangea and a couple of eucalyptus stems. The hydrangea was great, the eucalyptus were awful, nasty artificial green colour that would not help any flower arrangement.

3 de março de 2023
logotipo da BLOOM - Faux Flowers and Plants

Resposta da BLOOM - Faux Flowers and Plants

Thank you for your review.

We are happy that you are pleased with some of your order, but sorry to hear there are stems you are not happy with.

Your feedback is appreciated and we will have this passed to our relevant team.

If you want to return the Eucalyptus spray and need any assistance please do let us know.

I apologise for any disappointment caused.

Kind regards,

Chloe

Avaliado com 5 de um total de 5 estrelas

Approx October 2020 and received May…

Approx October 2020 and received May 2021 ‘An unfortunate first time’ The first time I dealt with you was not a particularly good one as I ordered 4 ‘month’flowers and received 3 within a matter of weeks, but the 4th I waited months! I kept the 3 back so that I could give them at the same time! I hoped that this was owing to the Pandemic, so gave you a second chance. I received my last order within a matter of 3/4 days and was highly delighted! You will get another chance again and by the way, everyone has remarked how pretty my ‘tree candles’ are, I was very pleased with those too. Thank you for the improved service. Sincerely, Mrs. G. Hawley

23 de fevereiro de 2023

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