I have used BNE in different countries. When it works it's excellent. However I have had two major problems. One is that the esim has failed to workafter having worked perfectly. When this happens... Ver mais
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Veja o que dizem as avaliações
Dział techniczny przez SIEDEM dni nie był w stanie rozwiązać BANALNEGO problemu, skutkiem czego zostałem bez internetu na wczasach. ( Internet na ich esim w Polsce działał a w Grecji nie.) Pomoc z ich... Ver mais
Thanks to the discount coupons, I was able to purchase the eSIM at a very affordable price. But even without the coupons, the original price is surprisingly low! I had an issue where my eSIM did... Ver mais
A empresa respondeu
I scan the QR more than once, thus, the eSim got blocked. After contacting the support team, the replied politely within a short notice and high speed Internet was available faster than expected.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Informações de contato
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3,7
Bom
365 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I really like this application
I really like this application
It is reliable, convinient and rather user friendly app.
Recommendation makes it even better.
20 de maio de 2025
Resposta da BNESIM
Thank you for sharing your thoughts. We’re happy to hear the app has been easy to use and dependable for you. We really appreciate the recommendation and your support.
Good Price,Easy to purchase
Good Price,Easy to purchase, Easy to install. No problem connecting to the network.
2 de junho de 2025
Resposta da BNESIM
Thank you for your feedback. We’re glad everything went smoothly from purchase to connection. We really appreciate you taking the time to share your experience.
I used BNESIM in Turkey twice and never…
I used BNESIM in Turkey twice and never had a problem. Connection and everything was great.
20 de dezembro de 2025
Resposta da BNESIM
Thank you for sharing your experience. We’re happy to hear everything ran smoothly during your trips and that you had a hassle-free experience. We really appreciate your trust.
UX of the app
4 de novembro de 2025
Resposta da BNESIM
Thank you for your feedback. We’re glad the app experience met your expectations and appreciate you taking the time to share this.
Resposta da BNESIM
Thank you for your feedback. We’re glad everything met your expectations and that our plans worked well for you. We really appreciate your trust.
Resposta da BNESIM
Thanks for sharing. We’re happy to know the experience was smooth for you and appreciate you taking the time to leave a review.
Very reliable and very helpful after sales support.
It's easy to make the order and fast to send you and activate the e-sim.
The have the cheapest prices especially in eastern Europe countries like in China. They also give free texting on WhatsApp even with zero data, which is very helpful sometimes.
They have very good after sales support and they answer quickly all the answers, anytime. They are the best according my 2 years experience of being a customer.
6 de janeiro de 2026
Resposta da BNESIM
Thank you for taking the time to share such detailed feedback. We’re really glad to know the experience has been smooth over time and that our solutions have been useful for you in different regions. Hearing this from a long-term customer truly means a lot to us, and we appreciate your continued trust.
Excellent service – highly recommended!
BNESIM has been an excellent solution for my connectivity needs while traveling. The setup was fast and straightforward, and the connection remained stable throughout my trip.
I really like how user-friendly the app is and how flexible their plans are. It made staying connected abroad completely stress-free. The overall experience has been very positive, from purchase to daily use.
I’m genuinely satisfied with BNESIM’s service and would happily use it again and recommend it to others.
5 de dezembro de 2025
Resposta da BNESIM
Thank you for sharing your experience and for the recommendation. We’re happy to hear that everything felt smooth from start to finish and that our app and plans helped make your travels easier. We truly appreciate your trust and would be glad to support you again in the future.
Multiple ESIMS, brilliant service
I've been using BNESIM for ages & have multiple esims. I bought my original one for use on my smartwatch in UK & now have non expiring versions for multiple countries for travel. My latest esim is a backup for my phone for bad signal areas for my provider & it works a treat especially with free Whatsapp data and different suppliers. Absolutely brilliant company.
6 de janeiro de 2026
Resposta da BNESIM
Thank you for taking the time to share such a detailed review. We’re really glad to hear our solutions have been useful across different devices and travel needs, and that having a backup option has given you extra peace of mind. Your continued trust truly means a lot to us.
Sehr gute App mit tollem Service
Sehr gute App mit tollem Service. In Nordzypern funktioniert es natürlich cht ganz reibungslos. Es kommt oft zu Abbrüchen.
6 de janeiro de 2026
Resposta da BNESIM
Vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es freut uns zu hören, dass Ihnen die App und unser Support gefallen haben. Gleichzeitig tut es uns leid zu hören, dass es in Nordzypern zu Verbindungsunterbrechungen gekommen ist. Wir schätzen es sehr, dass Sie sich die Zeit genommen haben, uns darauf hinzuweisen.
A Truly Unique eSIM Provider With No‑Expiry Data
I discovered BNESIM in late 2023 through referrals after deciding not to follow the “major players” that many YouTubers promote. What immediately stood out is BNESIM’s unique offering: data that never expires. I genuinely couldn’t find another eSIM provider that offers truly no‑expiry data, and that alone sets them apart.
On top of that, they are one of the very few companies that can ship a physical SIM card internationally within two days via DHL. I ordered three SIMs for my family, and they’re still sitting in our second SIM slots because they’re just that reliable.
Customer service has also been excellent. Everything is handled in‑app—no need to call anyone—and their responses via both the app and email have been smooth and efficient.
After comparing many providers, I honestly haven’t found another company that matches BNESIM’s combination of features, reliability, and service. Truly impressive. And, I am still using the service daily as my internet backup!
6 de janeiro de 2026
Resposta da BNESIM
Thank you for taking the time to share such a detailed and considered review. We’re really glad to hear that our approach and flexibility have made a meaningful difference for you and your family, and that the experience has continued to be dependable over time. It means a lot to us to know we’ve earned your trust and remain part of your everyday connectivity.
App was very easy to use
App was very easy to use. eSim was very easy to install on my iphone. I had good internet
30 de outubro de 2025
Resposta da BNESIM
Thank you for your feedback. We’re happy to hear the setup went smoothly and that everything worked well during your usage. We appreciate you taking the time to share this.
Simple purchase procedure
Simple purchase procedure, cheap prices for plenty of data, great selection of countries to satisfy my needs.
Overall, a transparent and clear offering. I had great reception everywhere I went across Zurich, even in the surrounding hills.
6 de novembro de 2025
Resposta da BNESIM
Thank you for sharing your experience. We’re glad to hear the process felt clear and straightforward and that connectivity held up well throughout your time in and around Zurich. We really appreciate your trust and feedback.
Best esim servise ever, low prices
Very good servise with lowest prices and it works great!
6 de janeiro de 2026
Resposta da BNESIM
Thank you for your feedback. We’re glad to hear everything met your expectations and that our plans worked well for you. We really appreciate your support.
Resposta da BNESIM
Thank you for sharing your experience. We’re happy to hear everything went smoothly and that using our solution felt straightforward for you. We appreciate your feedback.
This company does everything at the…
This company does everything at the top.
The prices are unbeatable, connections are excellent, rewards are great, support is always handy- I highly recommend to everyone
6 de janeiro de 2025
Resposta da BNESIM
Thank you for the kind words and recommendation. We’re really glad our overall experience has met your expectations and that you’ve found value in what we offer. Your support truly means a lot to us.
Fast and reliable service everything is…
Fast and reliable service everything is perfect
6 de janeiro de 2026
Resposta da BNESIM
Thank you for your feedback. We’re glad everything met your expectations and that the experience was smooth from start to finish. We really appreciate your trust.
Best value for esim
Best value for esim. I have used it several times and every time it has proved to be excellent. signal coverage is excellent on my travels through Turkey, Croatia, Slovenia, Italy, Austria and Germany.
26 de julho de 2025
Avaliação não solicitada
Resposta da BNESIM
Thank you for sharing your experience and for using BNESIM on so many trips. We’re glad everything has worked smoothly across different destinations and truly appreciate your continued trust.
Affordable and hassle-free service.
Affordable and hassle-free service. I've been using it on every trip abroad since I discovered it. I'm very satisfied. I recommend it to everyone.
Uygun fiyatlı ve sorunsuz hizmet. Keşfettiğimden beri her yurtdışı seyahatinde kullanıyorum. Çok memnunum. Herkese öneririm.
12 de novembro de 2025
Avaliação não solicitada
Resposta da BNESIM
Thank you so much for your kind words!
We’re really happy to hear that BNESIM has become part of all your trips abroad and that you find our service affordable and hassle-free.
Your recommendation truly means a lot to us. Wishing you many more smooth and connected travels ahead!
Regards,
The BNESIM Team
j'ai souscrit une offre data en decembre 2025
J'ai souscrit une offre data en début décembre 2025 pour la france à 1€ 43, puis 1€ de frais de réinstallation de la esim.
Mais sur mon relevé de compte bancaire apparaissent 1 fois 3€49 puis 1 fois 3€06 le même jour.
Apres verification de Bnesim, en faite c'est MA banque qui m'a prélevé une commission pour chaque opération sans le préciser ,Bnesim se trouvant en dehors de la zone euro "attention donc aux frais bancaires parfois pas claires". malgré cela, bnesim m'a remboursé les montants débités et et le mois en cours.
Bravo pour le service client!.
8 de dezembro de 2025
Avaliação não solicitada
Resposta da BNESIM
Bonjour Sergio,
Comme expliqué par email, l’analyse de votre dossier a pris plus de temps que prévu, car les montants que vous avez signalés n’apparaissent ni dans notre système ni dans celui de notre prestataire de paiement (Stripe).
Pour plus de clarté, nous avons mené une enquête détaillée comprenant :
• l’examen de toutes les transactions liées à votre compte BNESIM,
• une vérification complète des relevés de paiement Stripe,
• l’analyse de l’ensemble des transactions traitées le 9 décembre 2025.
À l’issue de cette investigation, nous confirmons qu’aucun débit de 3,49 € ni de 3,06 € n’a été traité ou perçu par BNESIM. Les seuls prélèvements confirmés liés à votre compte et à votre carte sont :
• 1,43 € pour l’offre data,
• 1,00 € pour les frais de réinstallation de l’eSIM.
Par la suite, nous avons étudié la grille tarifaire de votre banque et confirmé qu’elle applique des frais supplémentaires aux paiements par carte effectués auprès d’entreprises situées en dehors de la zone euro. Ces frais bancaires correspondent aux montants supplémentaires figurant sur votre relevé bancaire et ne sont ni facturés ni perçus par BNESIM.
Vous trouverez une explication de cette pratique ici :
https://wise.com/fr/blog/frais-de-change-lcl
Bien que ces frais soient d’origine bancaire et indépendants de notre contrôle, nous avons néanmoins crédité votre portefeuille BNE du montant correspondant à ces frais, ainsi qu’un geste commercial supplémentaire pour compenser le délai de résolution du dossier.
Nous regrettons la gêne occasionnée. Toutefois, nous tenons à préciser que les prélèvements qualifiés d’« abusifs » dans votre avis ne proviennent pas de BNESIM. Malgré cela, nous avons choisi de vous dédommager dans un souci de bonne foi et de transparence.
Nous restons à votre disposition si vous souhaitez poursuivre l’échange de manière constructive.
___
Hello Sergio,
As explained to you by email, investigating your case took longer than expected because the amounts you reported do not appear in our system nor in that of our payment provider (Stripe).
To clarify, we carried out a detailed investigation that included:
• a review of all transactions linked to your BNESIM account,
• a full check of Stripe payment records,
• and a review of every transaction processed on December 9, 2025.
Based on this investigation, we can confirm that no charges of €3.49 or €3.06 were processed or received by BNESIM. The only confirmed charges linked to your account and card are:
• €1.43 for the data plan,
• €1.00 for the eSIM reinstallation fee.
Following this, we researched your bank’s fee structure and confirmed that it applies additional charges to card payments made to businesses located outside the Euro area. These bank-applied fees correspond to the extra amounts shown on your bank statement and are not charged or collected by BNESIM.
You can find an explanation of this practice here:
https://wise.com/fr/blog/frais-de-change-lcl
Although these fees originate from the bank and are outside of our control, we nevertheless credited your BNE wallet with the amount of these charges, along with an additional goodwill compensation for the delay in resolving the case.
We regret the inconvenience this caused. However, we would like to clarify that the charges described as “abusive” in your review did not originate from BNESIM. Despite this, we chose to compensate you as a gesture of goodwill and transparency.
We remain available should you wish to continue the conversation constructively.
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