BNESIM Avaliações 

Ich habe Guthaben für zwei Länder gelöst und der Wechsel nach der Ländergrenze funktionierte einwandfrei und automatisch. Perfekt.

After an attempt to assist by a bot, system moved me to a real Customer Support agent Alex Grant, and he solved effectively non-simple problem i faced with

Very good experience, thanks for service 🤙

BNESIM is the best Internet service provider.

Hat nicht funktioniert und der Support hat sich danach zwecks Rückerstattung nie wieder gemeldet. Grandios, nie wieder!

Every time I purchase a new eSIM, I end up spending two days contacting support just to get it activated. This has happened multiple times, so it is clearly not an isolated incident. The problem is on their side, yet I am the one who has to chase support for a solution.
What makes the experience even worse is that they keep asking me to provide information about the eSIMs I purchased, even though all of those details are already available in my account history. Instead of checking their own records, they keep delaying the process with unnecessary questions. This is highly unprofessional.
I paid for a service that I could not use, and instead of receiving prompt assistance, I was left waiting while support repeatedly requested information they already had. This is not the level of service I expect from a company selling travel connectivity.
Based on my experience, I cannot recommend this service. I have completely lost confidence in the company and will not be purchasing another eSIM from them.

If I could put zero I would. Absolute rubbish experience. It’s a scam they take your money and the sim works for 10 mins and stops completely. You contact them. They give you some unuseful instructions so I had to delete and reinstall to just get it to start up. 3 times I did this and used less than 1 gb out of 10. I complained and their response was you shouldn’t have deleted it and we can’t refund you “but out of curtesy we will give you points on your next sim purchase” which is a total disrespect to our minds and experience. I threatened them that I’d write a review they didn’t care. So my sincere advice is avoid at all costs. Not only that your not giving services but you’re sharing your bank details with scammers

I tried 1GB package and it worked well. Then I tried infinite package for 10 days. And after first 3GB usage they put some speed throttling 1 mbps. It was very slow. Then customer agent said that "only 3GB of internet is high speed per 24h, then they limit your speed". I didnt use e sim for 3 days and still speed limit active. Customer agent doesnt listen to you and just reply some template answer. Worst service. Save your money and buy esim from other providers.

We had purchased two eSIM for EU. When we landed at Budapest, none of the eSIM works. I had been communicating with BNESIM Whatsapp account from 05:50 to 06:57, on June 8 via the airport free wifi to activiate my account. The BNESIM bot said he had escalate to a human team and they will get back to us ASAP. Today is Jun 19, BNESIM still had not got back to us. So if you are not a tech whiz, BNESIM provide no support, and will waste a lot of your time aboard.

Moin zusammen, hab mir unlimited 10 Tage für meinen Urlaub gebucht.
Die ganzen 10 Tage mit dem Trottel KI Ben the Smart Assistent geschrieben, meist auch gar nicht geklappt da ich sehr schlechten Internet hatte . 5G und voller Empfang wurde mir als netzt Überlastung vertröstet . Kauf euch direkt am Flughafen und ihr könnt entspannt euren Urlaub genießen.

UPDATE TO THE BELOW REVIEW: received an email from the CMO who gave me a genuine apology for the issue, resolved my issue and compensated me accordingly. This was an appreciated gesture, and this resultant 3 star review (raised from the initial 1 stars) reflects the initial experience and time taken to resolve, and is not reflective of the response from the CMO, which would be a 5 star response as it was incredibly detailed and apologetic.

ORIGINAL REVIEW BELOW FOR TRANSPARENCY:
~~~~~~~~~~

I used to love BNESim - it was well priced, and convenient for travel. However, a recent business decision has left me extremely dissatisfied and I no longer enjoy using this service. I have to reset my phone/change phones occasionally, and would simply contact BNESim and pay a 1 euro fee to have a new eSIM QR code issued, which would then transfer over all my data allowances and pre-paid no-expiry data over. However, recently, they've introduced an AI agent to handle support. I've been trying to contact them to request a new QR code, and the AI agent keeps promising to "Open a ticket" or "Connect me to an agent" - but it never does. It's been well over a week, and I've tried contacting via Live Chat, Whatsapp, AND Email, and still haven't heard from a human in any of the cases.

I think the AI agent is just pretending to open tickets/escalate the case in order to avoid having to get a person to look at it. Which is a shame, because it's now lost me as a customer.

Before this change, I'd contact live chat and be speaking to a human within minutes. Now, they've made it impossible to speak to a human agent, and the AI agent can't actually deal with requests itself. What a shame - I think AI can be useful for first tier support, but if it pretends to hand you over to an agent but then never does, despite promising on more than one support channel to do so, then it's unfit for purpose.

Regrettably, I'd say to avoid BNE Sim until they fix their support practices, as it's impossible to contact a human if you have any issues.

!!!!!!Finger weg!!!!!!
Umsonst 1 Monat gekauft für Thailand.
Funktioniert nicht!
Nie wieder diese eSim der dich im Stich lässt.

Good service. Works immediately after arrival, there was some delay on South Serbia side, but it more local operators fault. Hugely recommend

Bought several eSims from BNEsim and all activated and worked without any issues in Australia, USA and New Zealand. Like the Non-expiring option as you can buy eSims when there is a promotion and stack them for upcoming trips. Just need to ensure that data roaming is enabled on your phone in the settings. Have not used customer service yet, as no issues with App.

Отличный отель. Удобное расположение . В номерах всегда чисто и убрано. Очень внимательный персонал. Вкусные завтраки

I don't know if anyone is working at this company; I can only talk to chatbots.
I changed my phone and am trying to have a esim to replace; no one answers me, only chatbots

Quick reply and solution.

Many thanks!

I used BNESIM during my trip to Italy last week, and overall I was very satisfied with the service. The eSIM was easy to install and worked reliably throughout most of my journey. It provided stable connectivity in Italy and also worked while traveling through Croatia and Slovenia, which made the trip much more convenient.

The only issue I experienced was when entering Slovenia, where I had to briefly disable and re-enable the eSIM before it connected to the local network. After that, everything worked normally without any further problems.

Data speeds were good, coverage was generally reliable, and the setup process was straightforward. Overall, it was a positive experience, and I would gladly use BNESIM again for future international travel.

Purchased an eSIM and could not install the sim on my device (iPhone 17 pro max)

I was able to purchase another eSIM with another app perfectly so the issue lies with BN eSIM. Support is none existent as it only ever lets you speak to their AI assistant who kept repeating that ‘a ticket has been raised with the relevant team to issue a refund and will get in touch as soon as possible.’

It wasn’t until 5 days later after me continuously pestering and messaging did I get a reply from a human in the end and even then, he had to ask me what the issue was even though I explained everything to the AI assistant. It’s since been another 5 days and I have not heard any response from any customer service and I’m still waiting on my refund.

If I could give 0 stars I would. There are better eSIM providers out there.