I have used BNE in different countries. When it works it's excellent. However I have had two major problems. One is that the esim has failed to workafter having worked perfectly. When this happens... Ver mais
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Veja o que dizem as avaliações
Dział techniczny przez SIEDEM dni nie był w stanie rozwiązać BANALNEGO problemu, skutkiem czego zostałem bez internetu na wczasach. ( Internet na ich esim w Polsce działał a w Grecji nie.) Pomoc z ich... Ver mais
Thanks to the discount coupons, I was able to purchase the eSIM at a very affordable price. But even without the coupons, the original price is surprisingly low! I had an issue where my eSIM did... Ver mais
A empresa respondeu
I scan the QR more than once, thus, the eSim got blocked. After contacting the support team, the replied politely within a short notice and high speed Internet was available faster than expected.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Informações de contato
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3,7
Bom
365 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 86% das avaliações negativas
Normalmente responde dentro de 2 semanas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
its really great Network working in…
its really great Network working in pakistan BNESIM And its good package like no expire date its a great service
21 de abril de 2026
Resposta da BNESIM
Thank you so much for your feedback. We’re delighted to hear BNESIM is working well for you and that you appreciate our no-expiry plans. Your support means a lot to us!
Resposta da BNESIM
Thank you so much for your kind feedback. We’re really happy to hear everything went smoothly and that you had such a positive experience with us. We truly appreciate your support!
Purchased a plan for Turks and Caicos
Purchased a plan for Turks and Caicos, installed it, never worked at the destination, customer support is AI with promises that a human customer service person will contact. Eventually a week after the trip I received an email offering a refund in a form of esim coin (future use), which I would never use this in the future anyways, so I guess my money is gone. Do not use their service or at least have a backup for your destination.
4 de abril de 2026
Avaliação não solicitada
Resposta da BNESIM
Dear Marc,
Thank you for taking the time to share your experience, and we're sorry the eSIM didn't perform as expected during your trip to Turks and Caicos. That's never the experience we want any traveler to have.
After seeing your review, we reached out to you personally to look into your case. For the benefit of anyone reading, we'd like to clarify that a full refund was issued back to the original payment method, and a confirmation screenshot was shared directly with you. An additional compensation was also applied to your account as a goodwill gesture.
We take connectivity issues seriously, especially in destinations where local network coverage can be inconsistent, and your feedback genuinely helps us improve both our service and our support experience.
If anything is still unclear regarding the refund or its processing time, please don't hesitate to reply to our last email. We're here and happy to help see it through.
Kind regards,
The BNESIM Team
Resposta da BNESIM
Thank you for the review! We’re delighted to know you had a smooth experience and enjoyed the service. Hope to see you again on your next trip!
Great esim
I have a BNESIM on my samsung galaxy watch and just purchased another for my phone, delighted with them and will continue to purchase from this company going forward..
Meant to add to this review, for people who can't get signal change settings to 3g only and if you find your phone isn't compatible for an esim you can buy an esim adapter..
17 de abril de 2026
Resposta da BNESIM
Thank you so much for your continued trust and support. We’re thrilled to hear BNESIM is working well on both your Samsung Galaxy Watch and phone. It means a lot to have loyal customers like you, and we look forward to keeping you connected on all your future travels!
Bad internet experience
We've been using them in several countries now and it's always been a bad experience. Bad reception and slow internet mostly - Hong Kong, Peru, EU, Tazmania...
14 de abril de 2026
Avaliação não solicitada
Resposta da BNESIM
We’re truly sorry to hear that the network speed and overall performance did not meet your expectations across multiple destinations. We completely understand how disappointing that can be, especially when reliable connectivity is important while traveling.
Travel eSIM services rely on local mobile networks in each country. While we do our best to provide the most seamless experience possible through our partnerships, network speed and reception are not within our direct control and can vary depending on location, coverage, and network conditions.
That said, your experience is important to us. Our marketing team has already reached out to you to better understand what happened and to offer a resolution. We’d really appreciate the chance to make this right for you.
Resposta da BNESIM
Thank you for your feedback! We’re glad to hear you found the interface clear and easy to use. Making connectivity simple and stress-free is exactly what we aim for.
Great app works whatever i go F A N T A S T I C🎉
Great app works fantastic easy to understand and install👌🏻
12 de abril de 2026
Resposta da BNESIM
Thank you so much for your wonderful feedback!
We’re really happy to hear that everything has been smooth and reliable for you across your trips. We truly appreciate your support and look forward to keeping you connected wherever you go! 🌍
i saw the e sim on baris’s tiktok page…
i saw the e sim on baris’s tiktok page And after being scammed into buying turktelekom i decided to try bnesim and it was honestly the best decision the reception was amazing 5G everywhere even in sapanca lake and masukiye and the highway! gonna recommend this to everyone from now on ! thank you baris and bnesim
12 de abril de 2026
Resposta da BNESIM
Amazing to hear this! Thank you so much for sharing your experience! We’re really glad everything worked so well for you.
Your support and recommendation truly mean a lot to us. We look forward to keeping you connected on your next trips! 🌍
Very decent mobile app
Very decent mobile app, good user experience and integration with Apple Pay.
10 de abril de 2026
Resposta da BNESIM
Thank you for your feedback! We’re glad to hear you’re enjoying the experience and that the app feels smooth and convenient to use.
We appreciate your support and look forward to continuing to improve!
Truely poor service
Truely poor service, paid for a plan and didn't receive the QR code. Installed their App (which is clunky), tried using their cutomer service to resolve the issues , its all BOT driven so round and round the circle you go until it promises a human then you just wait and wait and wait.....
Gave up and asked for a refund which apparently tkes a week ? Mmmmmm...
Dont go there !
9 de abril de 2026
Avaliação não solicitada
Resposta da BNESIM
We’re very sorry to hear about your experience and the inconvenience this has caused.
We’ve looked into the issue, and we can confirm that it has now been resolved by our team.
Regarding the refund, we would like to clarify that at no point do we state that refunds take a week. All refund requests are processed on our side within 24 hours. Once the refund is completed from our end, the timing depends entirely on your bank, which typically takes 3–5 working days to reflect the amount back to your account. Unfortunately, this part is outside of our control.
We understand how frustrating this situation must have been, and we truly apologize for the experience you had. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Had a problem installing the Sim so I…
Had a problem installing the Sim so I contacted their support team they assisted me very quickly and I was able to use this Sim (virtual) in Turkey without any issues
Would recommend Bnesim anytime
27 de março de 2026
Resposta da BNESIM
Really appreciate you sharing this. Thank you!
Sorry again for the initial hiccup with the installation, but we're very glad our support team could step in quickly and get everything sorted. Great to hear it worked smoothly for you in Turkey after that 😊
Thanks a lot for the recommendation. It means a lot to us!
This is a legit ESIM service
This is a legit ESIM service. It uses local cellular providers for their service. I have used these esims while traveling several times now and I've had no issues. They work fine. You must follow the installation instructions very carefully. Use the settings that they specify or it will not work.
8 de abril de 2026
Resposta da BNESIM
Thank you for this great review, really appreciate it!
Glad to hear everything worked smoothly across your trips. And you’re absolutely right, the setup is key. Once the correct settings are in place, it’s a very straightforward experience.
Thanks again for choosing BNESIM and for sharing your experience 🙏
Great eSIM Solution for Europe Travel
I’m very satisfied with the Bnesim app! The eSIM made it easy to use mobile internet across Europe—fast, stable, and simple to set up.
Highly recommended for travelers!
7 de abril de 2026
Resposta da BNESIM
We’re really glad to hear that your experience with BNESIM across Europe was smooth, fast, and easy to set up. Thank you for your words and for recommending us. We hope to keep you connected on many more trips! 🌍
Resposta da BNESIM
Vielen Dank für Ihr Feedback! 😊 Es freut uns sehr, dass Sie mit unserem Service zufrieden sind.
Experience of using BNESIM
Quick activation, fast speed, stable connection and competitive price.
What I love most about BNESIM is the pay-as-you-go feature. With it, I won’t waste any data. Lucky to have it!
6 de abril de 2026
Resposta da BNESIM
Thank you so much for your detailed feedback 😊
We’re really happy to hear that you enjoyed the quick activation, fast speed, and stable connection. It’s great to know that the pay-as-you-go feature made a difference for you.
Thanks again for choosing BNESIM, and we hope to keep you connected on all your future travels! 🌍
Excellent Customer Service
BNESIM never failed my expectations, always delivers an excellent hassle free customer service, I have been using them for the last two years, I never look anywhere else, the coverage is excellent, easy to install, I like the non expiry esim for my data, it is very useful, and the price is competitive.
5 de abril de 2026
Resposta da BNESIM
Thank you so much for your kind words and for your continued trust over the past two years 😊
We’re truly happy to hear that we’ve consistently met your expectations. It means a lot to us that you choose BNESIM every time.
We’ll keep doing our best to provide you with a smooth and reliable experience wherever you go 🌍
Уникални сте много съм доволен
28 de março de 2026
Resposta da BNESIM
Благодарим ви много за прекрасния отзив! 😊
Много се радваме, че сте доволни от услугата ни.
user id and password given not working
user id and password given not working, reported the issue to their service desk support and did not resolve the issue or refund the payment. just beware of this lousy service.
30 de março de 2026
Avaliação não solicitada
Resposta da BNESIM
We’re sorry to read your feedback and for the frustration caused.
We can see that our team shared a password reset link with you and also proceeded with the refund you requested. However, we haven’t received any further response from your side.
At the same time, our system shows that you were able to access the app and successfully install the eSIM, so everything appears to be working correctly.
ABSOLUTELY SHOCKING company
ABSOLUTELY SHOCKING company. Admitted they hadn’t set up my data. 24/7 live chat is a BOT and doesn’t help. Been waiting hours to speak to a human with NO REPLY.
Left without internet, access to money, etc in a foreign country.
WOULD NEVER RECOMMEND USING!!!!
2 de abril de 2026
Avaliação não solicitada
Resposta da BNESIM
We are extremely sorry that the human intervention was not as prompt as it should have been. This is certainly not the level of service we aim to provide.
We have tried reaching out to you to assist in getting your eSIM working, as based on the screenshots you shared with our support team, we identified a few settings that may have affected the connectivity:
• The signal in your area appeared to be low, which is unfortunately beyond our control
• The APN name was also entered in the Username field, which should be left blank
• You were advised to switch network mode, as Macedonia supports 3G speeds on the ONEVIP network, but it seems this step may not have been completed
We would also like to clarify that mobile data setup does not happen on our side, but it needs to be configured directly on the device.
We truly understand how frustrating it must be to experience connectivity issues while abroad, and we would still be more than happy to assist you in resolving this.
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