I was charged $38.99 to my account for a Body Fast membership. I never used the app, so on the same day that the charge appeared in my account, I contacted their customer support and requested a refun... Ver mais
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Veja o que dizem as avaliações
Praticamente una truffa autorizzata: se malauguratamente provi la versione di prova, non passa dagli abbonamenti Apple, e ti ritrovi a scoprire dopo 7 mesi dall’estratto conto che hai pagato 210€ per... Ver mais
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UPDATE: I got my refund, thank you! Warning! BodyFast took €54.99 from me via PayPal – first for a subscription I never signed up for (no confirmation email, no login details), then for an e-book... Ver mais
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Took 2 payments, only authorised one. Login doesn’t work. Been emailing their support for 5 days. Not one response. Now contacting bank. Feels very fraudulent. Avoid at all costs. Edit - r... Ver mais
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Detalhes da empresa
Escrito pela empresa
At BodyFast, we make healthy living easy with intermittent fasting. Since 2017, we've helped 48+ million people with weight management, better metabolism, and increased energy through our trusted fasting app on iOS and Android. With personalized plans, expert guidance, and easy tracking, we make fasting simple and effective – without restrictive diets. Join our global community and start your journey with BodyFast today!
Informações de contato
1,5
Muito Ruim
88 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Scam
I was charged $38.99 to my account for a Body Fast membership. I never used the app, so on the same day that the charge appeared in my account, I contacted their customer support and requested a refund. The condescending reply that I received stated that they clearly outlined the terms and would not give me a refund. I have canceled the account and informed them that I will be contacting the Better Business Bureau, and now I am contacting Trustpilot as well. This business is predatory, they make it very difficult to cancel your membership (they give you the runaround between the website, the app, or your Apple account with unclear directions) then charge you and refuse to grant a refund. I just want my money back.
10 de abril de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Inga, thank you for reaching out! Our support team already answered you, please have a look at the email conversation. If your problem is resolved, we are happy if you adjust your rating here 🤗
Schifo
Praticamente una truffa autorizzata: se malauguratamente provi la versione di prova, non passa dagli abbonamenti Apple, e ti ritrovi a scoprire dopo 7 mesi dall’estratto conto che hai pagato 210€ per un app farlocca che non hai mai usato. Tanti utenti segnalano lo stesso problema. Poi per l’app in sé…30€ al mese…non li vale assolutamente
18 de março de 2026
Avaliação não solicitada
Resposta de BodyFast
Ciao Michele! Grazie per averci contattato. Comprendiamo le tue preoccupazioni riguardo ai costi e siamo qui per aiutarti. Come indicato al momento della tua registrazione alla prova, questa si converte automaticamente in un abbonamento mensile, a meno che non venga annullata.
Per favore, invia un'email al nostro team di supporto all'indirizzo info@bodyfast.app, e esamineremo la tua richiesta in base ai nostri termini e condizioni. Ci impegniamo a rispondere alle tue preoccupazioni. Grazie per la tua pazienza!
This App is a scam
As soon as I went on up popped Sereneatdesk.com which straight away took £29.90 from my bank account. Avoid this app at all costs as it is a scam scam robbing scam. Wish I knew how to get my money back.
9 de março de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Lesley! We're truly sorry to hear about the difficulties you've experienced during our payment process. We want to assure you that your control and transparency are our top priorities. Charges are only applied after you've given your explicit confirmation for the purchase, and all costs are clearly presented to you before you finalize the transaction. If you suspect any unauthorized use of your card or if there's anything else we can help you with, don't hesitate to reach out to our support team at info@bodyfast.app. We're here to swiftly resolve any concerns you may have. Thank you for bringing this to our attention 🙏
This company is a fraud
This company is a fraud, once you register you cannot unsubscribe. I have reached out to the customer services via email and they were not helpful. all I want to do is unsubscribe. I have been charged and money taken out without anything to show for it. I have tried to log on the app but been told that i am not registered. If i am not registered how did you get my bank details to charge me? I want out of this company now.
2 de março de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Ruby, we're sorry to hear about the inconvenience.
Our support team did respond to your mail and you can also log into your account with the email address you wrote us from. If you have further questions about the account usage or something else, please contact our support again, ideally in reply to the last mail. Thank you!
They won't stop charging my bank account
25 de fevereiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello there! We're truly sorry to hear about the difficulties you've experienced during our payment process. We want to assure you that your control and transparency are our top priorities. Charges are only applied after you've given your explicit confirmation for the purchase, and all costs are clearly presented to you before you finalize the transaction. If you suspect any unauthorized use of your card or if there's anything else we can help you with, don't hesitate to reach out to our support team at info@bodyfast.app. We're here to swiftly resolve any concerns you may have. Thank you for bringing this to our attention 🙏
This is a horrible company
This is a horrible company. After I cancelled my subscription via the app, they continued to charged my credit card for 3 months. I had evidence that I had cancelled the subscription. I sent an email and they stated there was no account in my name anymore, yet they continued to charge me. DO NOT USE THIS APP! Thank God for American Express who has helped, but PLEASE DO NOT USE THIS APP! Also, this company is based in Germany.
21 de fevereiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Whitney, we are really sorry that you are not happy with our app and the support you received.
We are currently doing everything we can to find a solution to your request.
Please reply to our support team so that we can find a solution together.
If you like our support, you are welcome to leave a positive review or adjust your rating here.
difficult to stop payments
I signed up for a weeklong trial thinking that I would be able to easily delete if I didn't like it. When you try to delete this app, it tells you instructions that do not actually exist within the app. There is no "Manage account" button, that the help page suggests. When I try to contact them there is no response. They use third party billing and it is extremely difficult to stop these payments from coming out of your account. I did not wish to be billed $33.98 a week after I emailed them to cancel my subscription.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Megan! Thank you for reaching out. We understand your concerns about the charges, and we're here to assist. As mentioned at the time of your trial sign-up, it automatically converts to a monthly subscription unless canceled.
Please email our support team at info@bodyfast.app, and we'll review your request based on our terms and conditions. We’re committed to addressing your concerns and ensuring your satisfaction. Thanks for your patience!
If you already emailed our support team, please reply directly to the automated response we sent you.
Non ho mai sottoscritto un abbonamento…
Non ho mai sottoscritto un abbonamento coach che mi è stato addebitato senza autorizzazione preventiva sulla mia carta.. veramente pessimi .. io avevo preso il piano prova di una settimana e da lì sono risaliti alla mia carta per questo pagamento .. veramente pessimi se non mi rimborsano dovrò bloccare la carta non voglio addebiti ulteriori, per un app inutile
15 de fevereiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Ciao! Grazie per averci contattato. Comprendiamo le tue preoccupazioni riguardo ai costi e siamo qui per aiutarti. Come indicato al momento della tua registrazione alla prova, questa si converte automaticamente in un abbonamento mensile, a meno che non venga annullata.
Per favore, invia un'email al nostro team di supporto all'indirizzo info@bodyfast.app, e esamineremo la tua richiesta in base ai nostri termini e condizioni. Ci impegniamo a rispondere alle tue preoccupazioni. Grazie per la tua pazienza!
Unauthorized Charges After Subscription Cancellation.
Once you subscribe—even for a trial—you can’t seem to opt out properly. After canceling immediately because the app didn’t meet my expectations, they continued trying to charge me. The subscription doesn’t appear in my Google Play list, yet they keep demanding payment and sending threatening emails. I had to block the payments and cancel my card to stop the charges.
Please stop demanding payments, i am not interested.
Addendum.
Customer care wrote....
Go to "Me"-tab, then tap the cog-wheel top-right for settings and then click on "Manage subscription") or by reaching out to our support team
There is no such option on the app... And you know it. There is no manage subscribe option.
Secondly, your support team is useless as they do not address my issue. You need a better functioning app.
Please get back to me on how i can cancel my subscription that i had already cancelled.
5 de fevereiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello, thank you for your rating! You can either cancel the subscription inside the app (Go to "Me"-tab, then tap the cog-wheel top-right for settings and then click on "Manage subscription") or by reaching out to our support team (info@bodyfast.app). You'll then receive instructions on how to cancel yourself or can get our team's assistance by replying to the automated reply you get first. If you cannot cancel with the instructions you received, please answer directly to our last email. Then our support takes care of your inquiry.
I signed up for one week trail only
I signed up for one week trail only, was charged an additional 44 dollars for a subscription I didn’t sign up for. I received no reply’s about my cancellation or a refund. Pay Pal also notified.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Helen, thank you for reaching out! Our support team already answered you, please have a look at the email conversation. If your problem is resolved, we are happy if you adjust your rating here 🤗
Avoid this app
Avoid this app. They make it very difficult to cancel the subscription. They send directions to cancel that do not exist on the app.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Jeff. To cancel your subscription, just reach out to our support team at info@bodyfast.app 🙂🙏🏻 You'll get an automated email with cancellation instructions. We are sorry, that the instructions didn´t help, please reply directly to that email, and our team will assist you as soon as possible.
Extra charges- did not request a coach…
Extra charges- did not request a coach but was charged $57. Cannot find a ‘ Cancel subscription’.
Very dodgy!
Cannot contact.
Fraudulent.
26 de janeiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Anna! Thank you for reaching out. We understand your concerns about the charges, and we're here to assist. As mentioned at the time of your trial sign-up, it automatically converts to a monthly subscription unless canceled.
Please email our support team at info@bodyfast.app, and we'll review your request based on our terms and conditions. We’re committed to addressing your concerns and ensuring your satisfaction. Thanks for your patience!
I paid for a one week payment so that I…
I paid for a one week payment so that I could get an idea of the app. It was strictly a one off, one week payment of £6.99. I’ve just had a £32.98 payment taken from my card for the app that I absolutely did not authorise. Avoid this app at all costs
26 de janeiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Jacl! Thank you for reaching out. We understand your concerns about the charges, and we're here to assist. As mentioned at the time of your trial sign-up, it automatically converts to a monthly subscription unless canceled.
Please email our support team at info@bodyfast.app, and we'll review your request based on our terms and conditions. We’re committed to addressing your concerns and ensuring your satisfaction. Thanks for your patience!
I’d leave zero stars if I could.
I’d leave zero stats if I could.
I got a notification from my bank about a possible fraudulent charge on my account from these scammers.
Now I have to get a new debit card which is such a hassle…
Going to report them
23 de janeiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Kelly! During the purchase process, we clearly indicate that subscriptions renew automatically unless canceled before the end of the selected term. You will also receive an email reminder about the upcoming payment, giving you time to cancel if needed.
We understand your concerns and aim for all our users to be satisfied. Please contact us at info@bodyfast.app, we usually respond within 24 hours on weekdays. If things get a bit hectic, it might take us a bit longer. Please also check your spam folder - sometimes emails can end up there. If you have not received a reply within 48 hours, please send a new request, ideally in response to your first email. Thank you for your patience 🙏🏼
Cancellation Successful
It did take a while but I was successful in cancelling.
22 de janeiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Cindi,
We are really sorry that you couldn´t reached out to our customer support via email!
We have now answered your request in your favour. If you still have questions, please answer directly to our last email.
Scammer style dealings
I am really disappointed with this app, as I was paying for a trial subscription another amount flashed up and unfortunately I clicked on it thinking I was paying for my subscription. It was for an add on I don’t need at a cost of £28. I have asked for a refund twice and cancelled my subscription. Very scammer like, dubious behaviour. Do not subscribe/use.
20 de janeiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Laura, we understand it can be confusing to see two charges close together, but we can confirm these are for different products.
The Coach subscription inclusive your personal program and the Expert Fasting guide. The latter is an additional product you purchased and is not part of the subscription. It should have been sent to you by email right after your purchase.
If you can’t find it, please check your spam folder or let us know and we’ll resend it. You already reached out to our support team and we refunded you the payment for the ebook. If you cannot indicate the refund, please reach out to our customer support team again (info@bodyfast.app), ideally in reply to the first email!
Great app, not good business practice
I like the app. A keeps you accountable, but the company itself are pretty good at tricking you with extra charges.
They double charged me when I first got the app.They actually gave me half of the money back that they overcharged me.I told them that I did not want anything to do with the app.Anymore and they apologized and said, not a problem.Now three months later, they charged my paypal account. And they won't give me that back.. great app
Not good business practice..
Do yourself a favor find another app...
The two stars are for the app.Only
19 de janeiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Matt, we understand it can be confusing to see two charges close together, but we can confirm these are for different products.
The Coach subscription inclusive your personal program and the Expert Fasting guide. The latter is an additional product you purchased and is not part of the subscription. It should have been sent to you by email right after your purchase.
If you can’t find it, please check your spam folder or let us know and we’ll resend it. You already reached out to our support team and we refunded you the payment for the ebook. During the purchase process, we clearly indicate that subscriptions renew automatically unless canceled before the end of the selected term.
We understand your concerns and aim for all our users to be satisfied. Please contact us at info@bodyfast.app, and we’ll review your request according to our terms and conditions and work with you to find a solution.
Je hebt t gevoel dat je iets aan t…
Je hebt t gevoel dat je iets aan t lezen ben en click je en pats! Er wordt 29 euro afgeschreven. Stom van mij maar ik maak er maar wat van. Dan merk je dat je niets kan in de app dus belazerd bent. Gelukkig in de bank alvast alles geblokkeerd. en ja hoor ze probeerden t alweer.
LEES ALLE REVIEWS. Je wordt belazerd.
12 de janeiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hallo, we begrijpen dat het verwarrend kan zijn om twee afschrijvingen kort na elkaar te zien, maar we kunnen bevestigen dat deze voor verschillende producten zijn. Het Coach-abonnement is inclusief uw persoonlijke programma en de Expert Fasting-gids. Dit laatste is een extra product dat u hebt gekocht en maakt geen deel uit van het abonnement. Het zou u direct na uw aankoop per e-mail moeten zijn toegestuurd. Als u deze niet kunt vinden, controleer dan uw spamfolder of laat het ons weten, dan sturen we deze opnieuw. Als u deze niet wilt, neem dan contact op met ons ondersteuningsteam via info@bodyfast.app. Als u een automatisch antwoord ontvangt, beantwoord deze dan direct. Dan kan ons ondersteuningsteam uw verzoek in behandeling nemen.
Took 2 payments no support to resolve my issues
Took 2 payments, only authorised one.
Login doesn’t work. Been emailing their support for 5 days. Not one response. Now contacting bank.
Feels very fraudulent. Avoid at all costs.
Edit - reported via Bank and they’ve started a refund. Still says a lot they never even bothered to contact me despite my numerous emails to their customer support…
2 de janeiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello, we understand it can be confusing to see two charges close together, but we can confirm these are for different products.
The Coach subscription inclusive your personal program and the Expert Fasting guide.
The latter is an additional product you purchased and is not part of the subscription. It should have been sent to you by email right after your purchase. If you can’t find it, please check your spam folder or let us know and we’ll resend it.
If you don´t want it, please contact our support team at info@bodyfast.app. If you get an automatic response, please reply directly to this answer. Then our support team can handle your request.
I wouldn’t give any stars at all if I…
I wouldn’t give any stars at all if I could.
Every 2nd day they are trying to charge my card with 32€,when I cancelled my membership ages ago. Emailed to them,no reply.They are such a scammer of a Company. I just want out because same like the others.Signed up for a week and couldn’t use it and now I just want out. I will take it further If I have to,it’s a disgrace of a company!!!
4 de janeiro de 2026
Avaliação não solicitada
Resposta de BodyFast
Hello Rena, we are sorry there has been confusion surrounding the subscription charges. Your satisfaction is our priority, and we want to assure you that we never initiate charges without your explicit consent. We emphasize the automatic renewal process during the subscription purchase to ensure transparency. Please provide our support team (info@bodyfast.app) with your account details, and we'll resolve this matter promptly. If you get an automatic response, please reply directly to that email. Then our support team can handle your request.
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