BOEN - Your Style. Your Floor. Avaliações 

Installed a very expensive Boen Iroko/Kambala Select 476x68x10 (Protect-Ultra) flooring several years ago. Two single parquet blocks have become discoloured and lacquer has lifted.
It took me months and months to get Boen to visit site and when they did (after contacting their World Wide customer services manager) the Boen Rep sent photos to Boen design lab where (surprisingly) they said it was not their fault... decision made from a photo! Their justification was something had affected the floor.
The flooring supplier (Direct Flooring Centre Ltd) were also useless and made their minds up before the complaint was received.
I'd advise anyone to stay clear of Boen products. Their 25-year warranty is worthless and their customer support is useless. Obviously customer service is meaningless to Boen.

I cannot say anything about the quality of products so far (installation starts tomorrow) but there is a lot to say about the service. As distributors had poor knowledge of Boen products I contacted Polish sales representative to get the information in detail about floorboards I had seen in the store. He misinformed me and then didn't want to admit his mistake later on. After several days of negotiations I accepted the boards and asked for some compensation - with no success.
Customer who paid and got the product is no more important. Stay away from that company to avoid complications.

We purchased some expensive Pearl Oak flooring which has faded after just 2 months of installation and is very sensitive to the most minor of stains. They are refusing to assist in the matter and essentially throwing the blame back at us. Needless to say, I would recommend steering clear of this company.