Strange meeting with Phil last week. Had used the recommended hearing aid he supplied without much improvement in hearing. He more or less told me ‘hard luck’ without any alternative offered. No fur... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoBoots Opticians, 9 Prince Bishops Centre, DH1 3UJ Durham, Scotland, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Think John was very thorough throughout, everything explained properly. Can’t wait to have my new hearing are fitted.
He explained the decline of my hearing after doing test and advised that hearing aids would be required It was explained to me very clearly how the hearing aids work and what my options were.
I was very apprehensive but the way Phil the duty audiologist put me at ease and very comprehensively provided the relevant information and he was professional and and helpful in my choice of the aid... Ver mais
Detalhes da empresa
- Loja de Aparelhos Auditivos
- Audiologista
- Serviço de Assistência para Surdos
- Serviço de Conserto de Aparelhos Auditivos
Escrito pela empresa
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Informações de contato
Boots Opticians, 9 Prince Bishops Centre, DH1 3UJ, Durham, Scotland, Reino Unido
4,0
Muito Bom
37 avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Strange meeting with Phil last week
Strange meeting with Phil last week. Had used the recommended hearing aid he supplied without much improvement in hearing. He more or less told me ‘hard luck’ without any alternative offered. No further advice or help, despite me asking to try in ear aids at the previous appointment. I felt as though he could not get rid of me quick enough.
Is this your normal level of service?
4 de maio de 2026
Avaliação não solicitada
Resposta da Boots Hearingcare - Durham
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
My appointment
Think John was very thorough throughout, everything explained properly. Can’t wait to have my new hearing are fitted.
2 de abril de 2026
Service was first class y fortunately…
Service was first class y fortunately the task of having to climb a flight of stairs not really easy access for me
7 de maio de 2025
John was so nice and patient which put…
John was so nice and patient which put me at ease as I get quite nervous owing to my hearing loss so it made a good experience
8 de abril de 2025
I got this reply from Boots about my responce
I got this reply from Boots about my last review "Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to " unable to put your email address in" and a member of our team will get back to you."
Unfortunately I got the above reply on 21 March( 12 days ago) . I have sent my details as requested and Ive had nothing since, so Ive had to drop the review down to one star.
2 de abril de 2025
Avaliação não solicitada
He explained the decline of my hearing…
He explained the decline of my hearing after doing test and advised that hearing aids would be required
It was explained to me very clearly how the hearing aids work and what my options were.
8 de fevereiro de 2025
My experience
The experience was good and the audiologist was helpful and explained thing simply and put us at ease
18 de dezembro de 2024
Hearing test.
Easy to get a hearing audiologist was very efficient explain everything I needed to know.
8 de novembro de 2024
I found John to be very knowledgeable…
I found John to be very knowledgeable and professional.
23 de agosto de 2024
Felt very much at ease
Felt very much at ease. Explained things clearly. Wasn't at all pushy.
31 de julho de 2024
I was very apprehensive but the way…
I was very apprehensive but the way Phil the duty audiologist put me at ease and very comprehensively provided the relevant information and he was professional and and helpful in my choice of the aid which is suitable for my needs
I am very happy thank you Phil
30 de maio de 2024
was impressed by the experience.
Everything was covered in detail, the screens where easy to understand and I was impressed by the experience.
2 de maio de 2024
Excellent service
Excellent service.
Boots audiologist explained everything to me and showed me how everything would sound in future using the recommended hearing aids
Looking forward to getting them fitted next week
30 de abril de 2024
Very experienced advice but a bit pricy
20 de abril de 2024
Very good service
Very good service, took me through all of the steps required to enable myself to obtain the relevant hearing aids to improve my hearing significantly.
9 de fevereiro de 2024
All care was given at all times and…
All care was given at all times and respect
3 de fevereiro de 2024
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.