I have not received my item and they are asking me to rate it. Furthermore, your customer service email ID managed by one guy called, Adam. It is really bad. He replies whenever he feels like reply... Ver mais
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Veja o que dizem as avaliações
⭐ نجمة واحدة تجربتي مع موقع BOVEM كانت سيئة جدًا. قمت بطلب منتج ودفع المبلغ، لكن لم يتم شحن الطلب حتى الآن. حاولت التواصل معهم عدة مرات ولم أتلقَّ أي رد على رسائلي. تجاهل العملاء وعدم الرد أمر غير مق... Ver mais
I was gifted a special essential package from here that included an orbit trimmer and globe trimmer. Yo, that is awesome and most importantly it's convenient! I usually used classical razor with chan... Ver mais
Bovem customer service were very prompt in responding to my queries about my malfunctioning shaver. The shaver was bought from your agent in 2021 and it was explained to me that the warranty has expir... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We explored the globe in search of the most precise manscaping tools so that you could explore yours.
Informações de contato
69 Ubi Road 1 #06-16 Oxley BizHub, 408731, Singapore, Cingapura
- +19047853319
- support@bovem.co
- www.bovem.co
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience with BOVEM
product was good, works as advertised. did not cut my skin. will definitely recommend to others

Resposta da BOVEM™
GOOD STUFF
Received the bovem shaver and my boyfriend absolutely loved it! Amazing product with great customer and delivery service. 5 stars is an understatement!!!

Resposta da BOVEM™
It’s great
It’s great. Simple to use. Didn’t harm. The light is great Idea
The only thing it didn’t shave all the hair. I had to go over again.
Ido recommend

Resposta da BOVEM™
Ordered a charging cable and after 2…
Ordered a charging cable and after 2 months of chasing they finally shipped it out without even apologising.

Resposta da BOVEM™
Customer service was excellent
Customer service was excellent. My complain was carefully handled and resolved by the team. Big thank you and keep it up.

Resposta da BOVEM™
Customer service officer lied to me to…
Customer service officer lied to me to say that I can’t cancel my order even though item had not been prepared for shipment at all.

Resposta da BOVEM™
Worse customer service EVER!
Received this product within a few days. Used this product 1 time and it was “ok”, no different than any other razor. Product went dead and will not charge (even used the cord provided). Tried to contact customer service several times via Phone # +19047853319 is not valid, email does not reply either and through my account from their website is just an automated instant message that says, “they will have someone contact me”. Yeah right, several days later and no response what so ever. It says they are located in Singapore. I know they are in a different time zone but come on! WILL NOT BUY FROM THEM AGAIN!

Resposta da BOVEM™
Not recommended
I do not recommend this item. First they misdivered it to another address. I told them that even though tracking shows “delivered” I have not received it. Their response was “Tracking shows it’s been delivered.” What kind of a response to the problem is that? I followed up and they didn’t respond. The next day my neighbor brought me the box, so I dropped emails with them. Today, just about six weeks after getting the item it stopped working. It does not charge and shows no signs of life. I emailed them to support at bovem.co and there is no answer. Tried to contact them through the website and it directs you to send them an email to the same address. I am going to open a dispute with my credit card tomorrow.
Some guy from customer service responded after several days asking for a video of the problem. I sent him one and he said that charging with non-BOVEM cable can damage the shaver. He didn’t even care that it was not charging with the BOVEM cable so I was trying different chargers and cables so that’s what he saw in the video. The manual didn’t specify that you have to use BOVEM cable and any way it is just a USB-c cable. If it’s good for a MacBook why can’t it charge this trimmer? Regardless, I told them all this and they stopped responding.
Eventually they offered a refund in exchange for taking down this review. I refused an they still told me that the refund will be issued in 2-3 days. Over a week later and no refund I disputed this charge with my credit card, and Bovem guys fought it by sending a letter to the bank with a bunch of lies saying that they inspected the trimmer and nothing was wrong with it, but the broken trimmer was in my possession all this time, so they could not have inspected it. Ugh... Thankfully, I had all my emails saved and my bank honored the refund. These guys stopped responding to me at all. What a bunch of shady characters!
As far as manscaping, this performs no better than similar trimmers on Amazon which sell at half the price and Amazon stands behind the buying experience. So if BOVEM charges double the price their customer service should be impeccable, but here you are getting a cheap trimmer for high price and no customer support. So you pay more for less.
I strongly recommend that you do not purchase from BOVEM.

Resposta da BOVEM™
I'm very dissapointed with the service.
I'm very dissapointed with the service.
I Made my order on June 9, paid for the product anf for the transport that should be 4 to 8 days. The product arrived in Portugal on June 29 and got held on customs.
I had to pay almost 17€ in taxes (that should be included in the product price and today july 06 i still don't have the product with me.
Customs asked for the commercial invoice that i dont have as no email was sent to me with the invoice for my payment. I asked for the invoice on your chat support an received no answer.
Resuming, this order is being a complete failure at all aspects.

Resposta da BOVEM™
I never received my item
I never received my item. Bovem ask ME to investigate the problem with the shipper. The shipper never replied to me.
Seems like others have had the same problem. I asked for a refund. We will see how hard Bovem makes me work to become whole. Avoid the problems, don't order.

Resposta da BOVEM™
Smoother than normal shaver but if not…
Smoother than normal shaver but if not careful, it will still nicked the skin.

Resposta da BOVEM™
Worst online-shopping experience of my…
Worst online-shopping experience of my life.. Ordered the trimmer 1,5 months ago and still haven’t received it. Have asked for a full refund and now they have stopped responding. DO NOT, I REPEAT, DO NOT BUY FROM THIS BRAND. - YOU WILL BE DISAPPOINTED

Resposta da BOVEM™
I had a small cut while using the…
I had a small cut while using the machine.on one of the balls. You have to be too careful. Its better than the normal shaver but its not to that gentle to skin standard I expected.

Resposta da BOVEM™
I purchased this machine knowing it was…
I purchased this machine knowing it was advertised as no niks and cuts ... it actually cut me pretty bad and a few niks it ruined my night wth the chick i was supposed to hook up with .
Contacted customer support probably the worst company ive ever delt with they couldn't even find my purchase order to complain
And this has been on going for 2 months now this machine is either a scam or i recieved a defective one. Hopefully someone will contact me soon regarding my review.
From Sydney Australia

Resposta da BOVEM™
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