BoxedTech.com Avaliações 

1.136
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Becoming a regular story , ordered a phone via Tesco Marketplace, BoxedTech never dispatched it. They did not reply to email or telephone calls, on many occasions. After 5 weeks, Tesco refunded me.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a phone from Boxedtech…. When it arrived I opened the box and only a charger and battery in the box, NO PHONE! This is obviously extremely disappointing. I assumed after buying it from tesco... Ver mais

Avaliado com 1 de um total de 5 estrelas

Similar to Kate below, I brought a new phone through Tesco Marketplace. Despite paying express delivery it didn’t arrive. Been messaging them daily. Apparently the house name was missing off the addre... Ver mais

Avaliado com 4 de um total de 5 estrelas

Excellent pricing, item as described and unmarked. Battery seems ok too. Shipping was faster than expected tbh. Only -vs, if was picky, were a poor response to a query i had about the order, and... Ver mais

Detalhes da empresa

  1. Loja de Celulares

Escrito pela empresa

At BoxedTech our team are comfortable being behind the scenes and letting our website do the talking. But sometimes people want to know more. We are mad about Tech – our daily mission is to search the world for awesome products at unbelievable prices using our trusted network of suppliers. Our service team’s job is pretty simple – they make sure the only thing you need to think about is enjoying your new purchase.


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 15% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,2

Todas as avaliações

(1.136)

22 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Ordered a phone from Boxedtech…

Ordered a phone from Boxedtech…. When it arrived I opened the box and only a charger and battery in the box, NO PHONE! This is obviously extremely disappointing. I assumed after buying it from tescos it would be legit, but after reading all of the bad reviews now I wonder what tescos are thinking using this company and wish I’d read the reviews prior to buying!

9 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Let down over delivery

I paid £10 for overnight delivery on a Thursday evening and it didn’t arrive until Tuesday. I emailed twice, once on the Monday to ask where the products were and again after delivery to ask for a refund of the delivery cost, and have not received any response.

3 de setembro de 2026
Avaliado com 1 de um total de 5 estrelas

Avoid BoxedTech !

Becoming a regular story , ordered a phone via Tesco Marketplace, BoxedTech never dispatched it.
They did not reply to email or telephone calls, on many occasions.
After 5 weeks, Tesco refunded me.
They should drop BoxtedTech , they are operating like a scammer.

9 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Similar to Kate below

Similar to Kate below, I brought a new phone through Tesco Marketplace. Despite paying express delivery it didn’t arrive. Been messaging them daily. Apparently the house name was missing off the address. Despite giving it to them, FedEx still didn’t attempt to deliver it. Brought one elsewhere and advised multiple times i no longer need this and to refund me as they didn’t deliver it. Now I’m in a circle where they keep saying it has to be delivered and refused, but won’t deliver it. Was then told it had been returned to them as undeliverable. Also was told to raise a return request. Now I can’t contact them through Tesco Marketplace. I’m not well and this is causing lots of unnecessary stress. Avoid these crooks.

8 de setembro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Useless

Ordered, paid extra for next day delivery.
3 days later I was told I'd be getting a refund. No explanation.
No refund.

17 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

Poor service

Never received any tracking information, paid £10 next day delivery and have had nothing, called the number numerous times, used the chat bot and no human interacts and emailed and still not a word. I'm starting to feel I've been scammed now and I'm devastated as I now can't afford to buy another phone else where

17 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Impossible to contact or arrange to return phone

Bought a phone from them via Tesco Marketplace. Changed my mind within hours (saw it £50 cheaper elsewhere) and tried to cancel before it was dispatched, but couldn't contact them - their phone number always goes to voicemail and they invite you to leave a message for a callback which they never give, emails aren't replied to, webchat is a bot which tells you to call them and says it's putting you through to a real person but doesn't. Tesco also tried to speak to them but couldn't get through. So the phone was sent, and since then (nearly 3 weeks) I've been trying to arrange a return, but they delayed accepting it for over a week, eventually accepted it without notifying me (I have had to keep checking on the Tesco marketplace website), but then I can't return it because Tesco marketplace says to book it with Evri, but the Evri returns site doesn't have either Tesco or BoxedTech on its list of companies it does returns for. So it looks like BoxedTech haven't registered with Evri, to avoid having anything returned. Still impossible to contact BoxedTech, spoken to Tesco umpteen times and they can't get hold of them either. It's a lot of money to be out of pocket, and BoxedTech clearly operate a system of being uncontactable and avoiding returns as well as charging inflated prices. They seem to have turned into a scam company after OK reviews a few years ago

1 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Offered something that is not…

Offering something that is not available. Offer a substitute, but never send it. Ask how they did when they've messed me about for over a week! I better get full money back! No delivery. Poor communications.

20 de julho de 2026
Avaliado com 4 de um total de 5 estrelas

Excellent pricing...

Excellent pricing, item as described and unmarked. Battery seems ok too.
Shipping was faster than expected tbh.
Only -vs, if was picky, were a poor response to a query i had about the order, and minor damage to packaging in transit.
Overall v happy with purchase.

13 de julho de 2026
Avaliado com 1 de um total de 5 estrelas

Product not delivered

Ordered a product with next day working delivery (extra £10 cost). Nothing delivered over the next 2 working days and no update since original order confirmation.

I have contacted via email and phone but no response.

Would suggest others not to purchase from this company. If in doubt, try call them first and see if they answer.

16 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service!

Great service!
I was very impressed with the website to start off with as I'm not tech savvy and don't like tech to be honest. I knew what I wanted and found it on the site with the minimum of fuss. Very happy with the product and the price too.

19 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Because my phone has been arrived

Because my phone has been arrived, very quick and I am happy about that and for me is phone good and good price.

20 de março de 2026
logotipo da BoxedTech.com

Resposta da BoxedTech.com

Thank you for your kind feedback!

We’re really pleased to hear your phone arrived quickly and that you’re happy with both the product and the price. That’s exactly the experience we aim to deliver.

If you ever need any assistance in the future, we’re always here to help. Enjoy your new phone!

Avaliado com 1 de um total de 5 estrelas

You dont answer your phone

You dont answer your phone, your chat doesnt work, you dont return calls when a message is left and you dont reply to e mails. Set of jokers, would not buy a box of smarties of you lot. hope you go out of business soon.

2 de fevereiro de 2026
logotipo da BoxedTech.com

Resposta da BoxedTech.com

We’re genuinely sorry to read this — it’s clearly not the experience we aim to provide.

We take feedback like this seriously, and what you’ve described isn’t acceptable by our standards. There may have been an unusual delay or technical issue affecting our phone lines or chat at the time, but that’s not an excuse for the level of frustration you’ve experienced.

We’d really like the opportunity to look into this properly and put things right. If you can, please reach out to us directly with your order, and we’ll prioritise your case immediately.

Your experience matters to us, and we’re committed to improving both our response times and communication.

Avaliado com 1 de um total de 5 estrelas

Zero customer service

Zero customer service, they have my money, not even sure I will get my phone, definitely one to avoid.
Tell you there is a live chat, there isn't, never answer the phone and never reply to e mails. Do not buy anything from these cowboys.
Haha, just proved my point took them over 2 months to even respond to a review. Jokers, just avoid them and save yourself the grief.

1 de fevereiro de 2026
Avaliação não solicitada
logotipo da BoxedTech.com

Resposta da BoxedTech.com

We’re really sorry to hear this — we completely understand how concerning it is when you’ve paid for an order and haven’t had the communication you expected.

Please be assured that we do not take payments without fulfilling orders, and we’d like to quickly check the status of yours and get this resolved for you. Delays in responses or issues with our phone/chat systems are not the experience we aim to provide, and we’re actively working to improve this.

If you can, please contact us with your order number, and we’ll prioritise your case right away and provide a clear update.

We appreciate your patience and the chance to put this right.

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