BoxLunch Avaliações 

They ripped me off and never delivered my order. They claim that it was lost in between them and the shipping company. translation their employe stole my purchased goods that were limited time item. Worthless company

I preordered a pop 11/6 for shipping 11/28-12/9. On 12/16, I contacted customer service to make sure it shipped (it is a gift, but shipping by the 9th would have been sufficient time to get it before Christmas). It hasn’t and won’t ship to get here in time. Per their website “ It is possible that an item may not be available by the initial expected ship-by date that was stated when the order was placed. If you do not want to wait you may cancel your order by calling our toll free Customer Service”. When I requested they cancel since it didn’t ship by the quoted time, they said they can’t change orders. When I pointed out their website says they do in these instances, she said she didn’t care. Horrible customer service. Don’t publish policies you don’t honor!

I am surprised to see so many bad reviews for Hot Topic/ Box lunch.
I have shopped at Hot Topic for years, more so online the last 7 and Box Lunch I am a newer customer.
Every purchase I have made with Hot Topic has gone smoothly except for one minor incident. A phone case I purchased was described as compatible for a certain iphone but it did not fit mine it was meant for a different size iphone. The issue was resolved fast. All my purchases have arrived in good time, no damage no missing items.
Box Lunch no issues.

Terrible phone service was trying to get a refund on a order that was messed up by the store end and having to be on hold over 40 min is beyond ridiculous. Definitely not worth it never ordering from their online store again

I ordered a couple figures off of box lunch. 3 manga dimensions and one regular. I had ordered 3 for 2 of my friends as they’ve been looking all over. I got them 30% off. I stayed up till midnight to wait for the newest releases and deals and those are what caught my eyes first. Come a week later, I get my order but it’s the opposite of what I ordered! I got 3 regular and 1 manga dimension! I called and they said they were sold out. I don’t understand why they didn’t just email me and cancel my order and refund me instead of having me call then go to the nearest box lunch to do a return. Why don’t they have a block on the amount of items they have available. I’m one of the people who bought the items very early and I thought I’d get my items correct but I guess not. So dumb and unprofessional on their part. Don’t sell what you can’t give out.

Although the website states that BoxLunch ships to APO in support of the U.S. military, they do not. Everything ships directly to UPS and then it is up to the UPS worker to identify the APO address and switch the method of shipment over to USPS. I have recently placed several orders in anticipation of the holidays. Of my orders, only 1 successfully arrived. 2 other orders were on backorder. And 2 others were returned to shipper. Of the last 2 items, it fell on us to identify the problem and contact customer service to correct this. To date (over 8 weeks now). I have yet to receive these last 4 orders which are completely paid for. Very poor customer experience all the way around.

Called customer service 3 times, holding for 30+ minutes each.
Tried chatting with customer service. 30+ minutes after waiting, just directed to the customer service phone number... where no one ever answers.
They do not have a customer service department. It is a scam. How can a company operate like this in America in 2020? weird.

A bag I ordered in May said it would be shipping in August. Although that's a pretty long time to wait, I decided to do it anyway. At the beginning of August I tracked the order and saw that it was moved to September without the company notifying me. A pain in the butt but it's only another few weeks than what I originally planned to wait, so I continued to wait. On the first of October I hadn't received a shipping notification so I tracked the order again - it had changed to beginning of Nov. At this point I tried to call Customer Service but after 2-3 attempts over a few days of waiting 30+ minutes and never getting anyone on the phone I gave up and thought "it's just another few weeks". I tracked today and it says end of November. Keep in mind that none of these delays were communicated to me. Clearly they have no earthly clue when this item will be available but want to keep customers on the line for it when it does. At this point, customers won't remember they even purchased it and they'll just be hit with an unexpected charge from Box Lunch for this item.

*today I've been on the phone waiting for an agent for over 30 mins and waiting on their chat for just as long. I don't believe they actually have a customer service department and just string customers along until they give up. This is a complete scam of a company

Bull$&& a box came in al damage and cant do anything they dont know anything about collecting. And dont care about theyre customers. Never ever buying from them again.

I ordered some items back in July. It is now almost October and I have yet to receive the items nor receive a refund. I have called customer service now 4 times with no resolve. In fact, I have gotten a different story each time. Some reps say the items were refunded, one said they shipped, and the last one said the order is still in process and we have to go through a whole process to cancel it, which should have already happened three weeks ago. I will never do business with this company again. Apparently I’m just out of money and time dealing with this incompetent company.

I placed 3 orders. I am Canadian so I ship to a US address, meaning my billing and shipping are different.
ONE ORDER SHIPPED. TWO ORDERS GOT CANCELLED. when I call and speak to a manager, it's because the ADDRESSES DON'T MATCH. and she said she can't do anything about it.
so I can never buy a present for someone and ship directly to them? I can never ship to a PO box?! HOW IS THIS OKAY BUSINESS PRACTICE?

Wish I could give them 0 stars! They sent me my item and it was broken into 10 pieces. I contacted them and my item is now completely out of stock so they offered for me to get a different item. Why would I order another item if my first item came in 10 pieces?? I will never order from them again. Very disappointed.

Treated horribly at the OKC store. Employees are on power trips and harass customers. Very rude and disrespectful. I was yelled at because my mask wasn’t “high enough on my nose”. When I decided to just leave, the employee became aggressive. Worst customer service ever.

Horrible customer service! Will make up expiration dates and not honor coupons!!

The first order took forever to be delivered to the store. I was able to pick up item from The Premiter Mall without a problem. When I ordered the second item had it shipped to the store they gave me 7 days. I work Monday through Friday 6am to 9pm. On the 7th day they canceled the order. Mind you the mall doesn't open till 12 pm on Sunday. I was on my way to pick it up when they emailed me it was canceled. Now I have to wait 4 to 7 days to get my money back. This is not how you do business. I only dealt with them because my 9 year old grandchildren wanted these items very disappointed.

I would give zero stars if possible. Tried to quietly discuss with the "mask bouncer" at the front door my situation. I wear hearing aids and anything around or near my ears/neck cause interference and when my daughter is with me, I use her to communicate back to me by reading lips. Therefore she does not mask while assisting me. The employee claimed she would ask the manager and then abruptly returned and just said "he said no". As I quietly(without making a scene) told her that it was against the ADA to deny us access to a place that is open to the public (as long as we weren't braking laws..btw,masks are NOT a law, it's a suggestion), the little "manager" came out. I told him he needed to come closer as I could not hear him so he took one step outside the store and then REMOVED HIS MASK two feet away from the door?!?!? OK...so the "virus" stops at that very spot? He then talked down to me and said that if I needed private shopping time he would call regional manager and get special permission to shut the store down just for me. Seriously dude? After that he says to me "well, I can't hear very well with these on either" Really dude?? So imagine if you have only 30% hearing(pre-corona days) and now everyone is muffled and you only lip read. As he started to walk away I asked for his name and get this, he put his mask BACK ON and mumbled something because he knew I couldn’t understand him and then went back in the store. I have never been treated like this and made to feel to worthless. This store is a huge disappointment and we will never set foot in again. On another note, the other stores throughout the mall very understanding and had no problem with us shopping mask free and that is who got my money today. Do better Boxlunch.

First order went through fine. However, when it came to the second order, it got cancelled. Apparently, this is a common thing for Box Lunch to do and there is a 50/50 chance that you'll even get an order through in the first place.

Tiene mucha variedad pero todo es excesivamente costoso y ni hablar del envío.

I've been to Boxlunch a bunch of times before but I've never met this super creepy and rude lady before. I think she's new but I don't plan on going back to that specific Boxlunch store again! She even made my grandmother creeped out and angry. This employee wouldn't stop staring at either of us, if she wasn't staring at me she was staring down my grandmother and that's what really got me. It's very unfortunate because I've had a lot of good experiences there with the employees but this new lady just absolutely ruined it for me, I'm not going back I'm just going to do my business somewhere else.

BUYER BEWARE! Do not buy anything unless you are willing to be tortured by unscrupulous business practices designed to make it difficult, if not impossible, to return an item. I ordered two shirts before Christmas and realized the same day I wanted to cancel the order. I was told they “cannot”cancel an order because it’s in the “warehouse.” In other words, the consumer must pay for an item they DO NOT want, wait for it to arrive...ok and that’s not the worst of it.....drum roll...Once the item is received you must wait up to 30 days for refund. I returned the purchase on Dec 23rd and a month later still have not received a refund. I have tracking to prove it was received on Dec. 26. I called and was laughed at by customer service rep who asked why I bought something if I didn’t want it!!!

I’m making a complaint to the Better a Business Bureau and ask that everyone else do the same!