This is the 4th car we have bought from Brayleys St Albans. Mark Gilham has sold us the last 3 and he has been excellent at all times. Providing help not just during the purchase process but wit... Ver mais
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Veja o que dizem as avaliações
Started by booking for service via call centre. Took far longer than when phoning the show room in the past. Took car in at 8.00am as requested but did not really feel welcome as in the past. I have... Ver mais
A empresa respondeu
Second new car purchase from this local Honda supplier. A return to find out more about the new models available and advice from their sales executives . Mark Dealt with my enquiries professionally a... Ver mais
A empresa respondeu
Very straightforward process, excellent staff on the desk. First annual service completed in an hour and a half. Phone call on completion
Detalhes da empresa
Escrito pela empresa
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Informações de contato
Lyon Way, AL4 0LQ, St Albans, England, Reino Unido
- 01727 722000
4,7
Excelente
603 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 31% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Everything from booking service ttrough…
Everything from booking service ttrough collection and return was excellent. Well advised on what was required and staff very good.
15 de outubro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Barry, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
As usual the staff were most helpful…
As usual the staff were most helpful and the service and MOT were carried out with efficiency and promptness . Excellent service
16 de outubro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Ralph, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent as always
14 de outubro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Marcus, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Efficient customer service as always.
Efficient customer service as always.
Staff are courteous and helpful.
Everything was carried out on time.
Thank you.
6 de outubro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Jo, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Helpful and efficient
3 de outubro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Gareth, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Friendly and knowledgeable staff
Friendly and knowledgeable staff
Manoj knows his stuff polite friendly and efficient
2 de outubro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Dave, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great service kept us updated on…
Great service kept us updated on everything that was being done
30 de setembro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi peter, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great 'while you wait' service visit
Great 'while you wait' service visit & MOT. Car returned clean and on time.
30 de setembro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Good.....but!All very good except almost impossible…
All very good except almost impossible to deposit car for service and MOT due to excessive parking on site.
24 de setembro de 2025
Avaliação não solicitada
This is the first time I have used…
This is the first time I have used Brayleys Honda St Albans, as I bought my car from your Orpingdon Branch.
I was completely satisfied with the service Mani gave me. Very thorough professional and extremely good knowledge of the brand
25 de setembro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Sian, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Robert, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Good service and delivered pretty…
Good service and delivered pretty quickly.
But the problem of too many cars meant it was difficult to extract mine. Had to manoever three times in three different spaces. I understand Hyundai (?) are there as well, so spaces need to be sorted out.
17 de setembro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Mr Lee, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Trustworthy and friendly place
They proved themselves to be a trustworthy garage, quickly finding and repairing any problem. Their helpful and friendly service makes them a great choice, as they go above and beyond their duty. I can recommend them without reservations.
16 de setembro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Robert, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent dealership.
Having been a loyal customer for many years I always feel welcome when I go to the dealership. Excellent service is always received. Everyone from management to the mechanics say hello.
The service reception staff always give excellent advice and help.
10 de setembro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Pat, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The best way to purchase a car by far.
The purchase was an outstanding experience from beginning to end. The staff are extremely knowledgeable, professional and friendly, the whole atmosphere like being part of the Honda family.
8 de setembro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Debra, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Friendly staff
Friendly staff, clear updates on service and price. Pleasant surroundings whilst waiting for car
2 de setembro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Jeffrey, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Had my car serviced on September 1st…
Had my car serviced on September 1st everything was Completed on time as usual. I was very happy with the service I received
1 de setembro de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Frank, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Mr Wolfson, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Friendly and helpful service.
26 de agosto de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Martin, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Best hot chocolate anywhere!
I like Hondas because they are reliable. I like Braleys because they are polite, helpful and efficient. And the chocolate from their machine is absolutely delicious.
13 de agosto de 2025
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Honda St Albans
Hi Roger, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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