Amazing friendly warm welcome wen you walk through the door. Professional an very knowledgeable in every department of this car dealership.service is amazing. Customer Service Team brilliant. Booking... Ver mais
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Excellent service very friendly and helpful they helped me from choosing the right car to handing over the key It was lovely to visit a place that is soo welcoming and to be treated soo well I am... Ver mais
Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The se... Ver mais
A empresa respondeu
Fantastic service from Frank R ⭐️from looking at a new car, test drive and right through to purchase and collection. No pressure, knowledgeable, responsive to queries and went the extra mile on sort... Ver mais
A empresa respondeu
Detalhes da empresa
- Concessionária
- também em
- Loja de peças automotivas usadas
- Oficina de Automóveis
- Revendedora de carros usados
Escrito pela empresa
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Informações de contato
Lyon Way, AL4 0LQ, St Albans, Reino Unido
- 01727 837373
4,6
Excelente
573 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 27% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Not as good as in previous location.
New location is difficult to get to and park compared to the previous location. Car no longer washed as part of the service. Service seemed OK but main driver seemed to be to push for additional spend to drive service cost up. Really difficult to get timely service slots, not very flexible at all. Went back there primarily due to having a service contract in place which expires soon.
16 de março de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi David, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Brayley’s Hyundai successfully…
Brayley’s Hyundai successfully completed the repair on my cars hooter system in time for me to get the MoT pass which was booked for the following day.
That I had to wait 3 weeks for a workshop appt and a nail biting last 24 hrs while the replacement parts were being ordered caused me considerable inconvenience and stress as my car was off the road with no MoT all that time.
The car can now be returned to Hyundai finance with the obligatory MoT and Road Tax.
16 de março de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Andy, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Very poor customer service
Very poor customer service, waiting over an hour to be seen.
Feel like go somewhere esle to buy my car.
17 de março de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Samir, Thank you for your feedback, and I’m very sorry to hear about your experience.
Waiting over an hour to be seen is certainly not the level of service we aim to provide, and I completely understand how frustrating that must have been, particularly when visiting with the intention of purchasing a vehicle.
We have been experiencing exceptionally high levels of demand recently, which may explain the delay on the day, however we should always manage expectations and keep customers informed, so I apologise that this was not handled better.
If you hadn’t already booked an appointment, we would always recommend doing so where possible, as it allows us to ensure a member of the team is available to assist you promptly. That said, even without an appointment, you should still expect a reasonable level of service and waiting time.
I understand from your comments that you may have since gone on to purchase a vehicle with us, and if so, I’d like to thank you for your business despite the initial experience. I hope that the remainder of your journey with us reflected a much higher standard.
New car purchased
New car purchased - Lewis assisted us from start to finish, very professional, communication was good and Lewis went through in great detail all features of the car,
he made sure we were happy with everything before we drove away.
12 de março de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Elizabeth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
EV Service
Simple and straightforward. Vehicle serviced in two hours. Comfortable lounge to work in, coffee was nice as well.
12 de março de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Steven, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Lewis Hughes was professional…
Lewis Hughes was professional throughout, explained everything clearly and in an understandable way. There was no pressure but a friendly and always helpful manner which gave us full confidence in the process. Could not have asked for a more helpful person.
10 de março de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Malcolm, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Lewis the salesperson was absolutely…
Lewis the salesperson was absolutely brilliant! Well Done Lewis. He was considerate, patient and a very good teacher. A breath of fresh air in the car dealer network.
7 de março de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Jay, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Well done Brayleys
Excellent helpful staff plus comfortable waiting area .Tucson had first service in and out under 2 hours
4 de março de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Bernard, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Prompt and efficient service
Prompt and efficient service. They did everything I asked.
Good courtesy car.
3 de março de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Ronald, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service and software update was done…
Service and software update was done quickly, I was in and out in 90 mins! Staff were incredibly friendly and polite. My 3rd Hyundai, 2nd from Brayleys Can't fault them 10/10
2 de março de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Kevin, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lewis was professional and very…
Lewis was professional and very knowledgeable, also went above and beyond and always happy to help with any issues I had
1 de março de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Sally, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good experience
Helpful salesman, good availability of stock, everything went very smoothly
1 de março de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Barry, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
We had a fantastic experience buying…
We had a fantastic experience buying our Kona from Hyundai in St Albans and wanted to highlight the excellent service we received from Lewis Hughes.
Lewis was professional, friendly and completely pressure-free from start to finish. He was very knowledgeable and took the time to clearly explain all of the finance options so we felt comfortable and confident throughout the process.
There were a couple of minor scuffs on the wheels which he arranged to have sorted without hesitation, and he also organised for dash cams to be fitted for us. When we collected the car it had been immaculately valeted .
The whole experience was smooth, easy and genuinely enjoyable. If you’re considering a Hyundai, we would highly recommend asking for Lewis Hughes in St Albans.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Elliott, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very polite,courteous and helpful
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Shirley, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
First time to this site and it just…
First time to this site and it just looked chaotic. Service people moaning about how Customer Services have booked in too many cars and there was no spaces for incoming cars.
Cars parked everywhere and staff having to juggle and move cars constantly.
The Service chaps were friendly but looked stressed. Also I have booked my car in for a major service in May and was shocked that I have to.pay£30 for a loan car! Especially now as there is no where to go for Customers other than in the open waiting room!. At least with the St albans site people could go about doing things! I Hope the parking gets better there, before May otherwise I will have to go to the Dunstable site in future!.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Mrs Holliman, Thank you for taking the time to share your feedback following your recent visit.
We appreciate your honesty and I’m sorry that the site appeared chaotic on the day. As you may be aware, the run-up to the March plate change is one of our busiest periods of the year, which can put additional pressure on space and scheduling. That said, it’s important that this doesn’t negatively impact our customers’ experience, and we are actively reviewing how we manage vehicle flow and booking volumes during peak times.
I’m pleased to hear that our Service team were friendly, although I’m sorry if they appeared under pressure; we certainly want customers to feel confident and comfortable when visiting us.
Regarding the loan car charge, we now operate a structured courtesy vehicle system with a fixed fee to help cover insurance and running costs. We understand this is different from previous arrangements, and we appreciate that not everyone will welcome the change.
We are confident that the site will feel far more settled and organised outside of the seasonal peak, and we very much hope you’ll notice a positive difference when you return in May. Your feedback is valued and helps us improve.
Made very welcome on arrival.
Made very welcome on arrival.
Hire car was ready.
Service and MOT completed.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Stephanie, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Good and efficient service
Good and efficient service, but shame about no free wash.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Michael, Thank you for your review. We are glad your overall experience was positive. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations
Service and parts team excellent as…
Service and parts team excellent as usual. It’s a shame after all the money you spend you don’t get a complimentary car was now that used to be a nice personal touch.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Tracey, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service by Billie Jane Finch…
Excellent service by Billie Jane Finch who sorted out my new car. The whole dealership provide great service
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Charles, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service was done a lot quicker than…
Service was done a lot quicker than they told me so I’d arranged to be picked up and then they called after only 2hours was told wouldn’t be ready until way after 12 also when I picked up my car had not been cleaned this has always been done before so disappointing experience
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da Brayleys Cars - Brayley Hyundai St Albans
Hi Maxine, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
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