Brayleys Cars - Brayley Mazda Harpenden Avaliações 

168
O TrustScore é 4.5 de um total de 5

4,6

Luton Road 17, AL5 2UA Harpenden, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service from the man on reception. The detailed video of my 1st service was outstanding. It's great to see what's going on underneath the vehicle. After seeing this video, I know that my car... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I originally bought my Mazda from Brayley's Harpenden and have them service and MOT it every year. Arranging the booking was easy and even accommodated the day I wanted. Check in is quick and easy.... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Friendly and knowledgable staff made my experience as easy as possible and sorted out my requirements with no prblems

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Superb and fast help from the service team. We had an electrical problem with the car, that needed urgent attention, because we couldn't risk driving it too far and breaking down. Various wa... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina de Automóveis
  3. Loja de peças automotivas usadas
  4. Revendedora de carros usados

Escrito pela empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informações de contato

  • Luton Road 17, AL5 2UA, Harpenden, England, Reino Unido

  • 01582 464100

4,6

Excelente

O TrustScore é 4.5 de um total de 5

168 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(168)

3.071 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very pleasant,helpful people in all…

Very pleasant,helpful people in all departments. I have been using them to service and MOT my Mazda MX-5 s ( bought used from other garages farther afield) and have been happy to do so.Although they have recently stopped being a Mazda dealer I am reassured ,and relieved that they will continue to service mine. I have confidence in ,and trust them.

7 de outubro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Gillian, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

Oil change

Oil change booked, everything went according to plan, the car was also washed for free, friendly staff.

4 de outubro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Adrian, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 4 de um total de 5 estrelas

Car service with collection from home

Car service with collection from home, very convenient. Timely arrival for collection and returned as agreed on time. Great service.

2 de outubro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Thank you for your rating and review. If there is anything that we could have done better, please email jordan.greening@brayleys.co.uk

Avaliado com 5 de um total de 5 estrelas

Quick response

30 de setembro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Segun, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Excellent service.

Excellent service.
My car was collected from my home, the service and MOT were carried out and the car was returned the same day. What more could you ask.

20 de setembro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Michael, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

Great service as usual

Great service as usual, phone call to ask me if I wanted certain things done to my car, a phone call to say my car was ready then shown where my cleaned car was parked.

16 de setembro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Chris, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

My recent visit to Brayleys

The Brayleys staff are always very friendly and helpful with a 'can do' attitude which helps to take the stress of the car problem situation away from the customer. They were particularly helpful in this occasion in allowing me to bring my car in a day early and then carrying out the work on this day.

21 de agosto de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi David, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Avaliado com 5 de um total de 5 estrelas

Excellent service as always

Prompt, efficient service and courteous staff.

19 de agosto de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Barbara, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Keys reprogrammed

No hassle ,on time and not long to wait for job to be done . First class service

12 de agosto de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Carl, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Danny at Brayley is extremely helpful…

Danny at Brayley is extremely helpful and very knowledgeable about the mobility scheme.
The whole process was very quick and efficient, but I really want to emphasise how good Danny was!

22 de junho de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Maria, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Danny. We look forward to continuing to welcome you into the dealership for many more years.

Avaliado com 5 de um total de 5 estrelas

Really helpful staff

Really helpful staff, explained everything thoroughly and problem solved. Would thoroughly recommend!

17 de julho de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Annie, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Avaliado com 5 de um total de 5 estrelas

Top notch customer support, excellent service throughout

Me and my wife recently came to Brayley Mazda Harpenden to inquire about a used Mazda-approved Mazda 6 car, and we had the best, top-of-the-line customer experience from the start to the end and finally ended up buying the car. Buying a used car can be an extremely stressful life event, as you need to be absolutely certain that what you are investing in is worthy of it.

We were taken care of by Jon Simpson during this entire journey, and we were extremely grateful we met him. Jon came across as a very helpful, knowledgeable, patient, respectful, and customer-oriented gentleman. He went above and beyond to ensure we got the best customer experience at each stage during the car buying process. From the time he showed us the car, test driving, securing the car, doing all the paperwork, and ensuring the car is perfectly prepared when you come to drive it away, the whole process was extremely smooth for us.

Even after purchasing the car, Jon took time to explain everything about the car and made sure that I was well equipped with vital information about the car before I actually drove off. Jon also inquired about my journey back home and made sure everything was okay on the following day. This is a great example of excellent customer care. Thank you so much, Jon, for your help and making the whole process smooth.

20 de junho de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Anjana, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Jon. We look forward to continuing to welcome you into the dealership for many more years.

Avaliado com 5 de um total de 5 estrelas

I was kept informed throughout the day…

I was kept informed throughout the day of the service. It needed a new battery and it wasn't in stock although was showing on the system. To save me going back the following week (work commitments), they offered to come and collect my car for me. The communication and customer service has been fantastic!

22 de junho de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Jane, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Good service

Great attention to detail and a good service

21 de junho de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Janet, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

Great service at Brayley Mazda.

I’ve been a customer at Brayley Mazda in Harpenden for twelve years and have always been impressed with their customer service and customer care.
The service department I’ve consistently found to be very good communicators and always prepared to do everything to take care of you as their customer. Jody and Tom are particularly outstanding in their roles in the service department.
A great pleasure to deal with Brayley Mazda. I would thoroughly recommend them.

19 de junho de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Eddie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Avaliado com 5 de um total de 5 estrelas

Well done Harpenden Mazda

Very friendly, polite and efficient service!!!

13 de junho de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Liesbeth, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Avaliado com 5 de um total de 5 estrelas

A very good service and very lovely…

A very good service and very lovely people who work at Brayleys in Harpenden, also they look after my Mazda MX5, very good all round. 👍

11 de junho de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Thank you very much for your kind review. We appreciate your custom and look forward to continuing to look after your MX-5.

Avaliado com 5 de um total de 5 estrelas

Very efficient and positive service

Very efficient and positive service, parking can be a problem though.

17 de maio de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi David, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Avaliado com 5 de um total de 5 estrelas

Service review

Willing to negotiate on price, provided a courtesy car as part of the deal foc.

10 de maio de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Mazda Harpenden

Resposta da Brayleys Cars - Brayley Mazda Harpenden

Hi Colin, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

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