Brayleys Cars - Brayley Renault Milton Keynes Avaliações 

284
O TrustScore é 4.5 de um total de 5

4,4

Barnsdale Drive, MK4 4DD Westcroft, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Tony is lovely and helped me secure a great deal on the model I wanted. He explained everything beautifully, arranged a pick up from the station when I collected the car and even filled it up with pet... Ver mais

Avaliado com 4 de um total de 5 estrelas

I dropped off my daughter's Motability car for its annual service last Friday morning, and the member of staff I dealt with at the Service desk couldn't have been friendlier or more welcoming. I didn... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great customer service from the team I dealt with (Ian & Danny) very helpful & knowledgeable on product. Excellent handover on collection of my new car, explaining the vehicle in depth. Followed up a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The purchase of my new vehicle and trade in of my old one was executed to my satisfaction with efficiency. My sales advisor was most courteous and cheerful. I was very happy with the whole exper... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Concessionária
  2. Oficina de Automóveis
  3. Loja de peças automotivas usadas
  4. Revendedora de carros usados

Escrito pela empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Informações de contato

  • Barnsdale Drive, MK4 4DD, Westcroft, Reino Unido

  • 01908 866200

4,4

Excelente

O TrustScore é 4.5 de um total de 5

284 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 31% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(284)

3.169 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Ringing to talk to someone was a…

Ringing to talk to someone was a complete nightmare as I had to ring 10 times and just kept saying department busy and I had to call new car sales I was told that service is short staffed. I appreciate this is the case, but I would have expected after 10 times to have the opportunity to talk to someone.

On the plus side when my wife took the car the gentlemen who washes the car helped her find a parking space and the gentlemen on the service desk was helpful and friendly. She did sit and wait which was a totally of 30 mins but during this time she observed the phones ringing whilst others were making tea in the kitchen and the service desk employee was dealing with customers and some customers waiting.

14 de março de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your honest review. We apologise for the difficulties you experienced contacting the service team. We have now recruited several new team members to improve our customer service.

Avaliado com 5 de um total de 5 estrelas

Very polite and helpful showed us how…

Very polite and helpful showed us how everything works and said if we have any issues just give him a call, and he will organise a tuition session.

13 de março de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your great review. We're pleased to hear that you received good service and look forward to seeing you in future.

Avaliado com 5 de um total de 5 estrelas

Highly recommend

Great customer service from start to finish. Would highly recommend.

5 de março de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your recommendation - much appreciated!

Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience, Constantine was a great help without being pushy.

11 de março de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for taking time to share positive feedback - it's much appreciated.

Avaliado com 5 de um total de 5 estrelas

Fabulous service

Fabulous service, infact 2nd vehicle we have purchased this year.
Would highly reccomend sales person Danny who is super throughout whole process and not pushy!!!

1 de março de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your positive review. Danny prides himself on his customer service and will be thrilled by your comments.

Avaliado com 4 de um total de 5 estrelas

Very happy with service experience

Very happy with service experience.
Found parking there a nightmare for dropping off and collecting the car

26 de fevereiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your positive review. We are aware of the situation regarding parking and are working to try and address it.

Avaliado com 5 de um total de 5 estrelas

Absolute pleasure buying our new car…

Absolute pleasure buying our new car here. Tony Johnson our sales guy was just awesome. A real nice helpful guy who made everything run smoothly from start to finish. Thanks Brayleys Westcroft 10/10

17 de fevereiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great rating and review. Tony cares deeply about delivering great customer experiences and we have conveyed your kind comments to him.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I have used this garage for a few years now. They are always very welcoming and helpful. Being able to deal with the same person with every visit over several years is great. You can build a rapport with them. They always recognise me and my family when we walk in

15 de fevereiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review. We really appreciate your continued custom and look forward to seeing you again.

Avaliado com 5 de um total de 5 estrelas

Professional

Professional, efficient and friendly. Great all round service

13 de fevereiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much - we appreciate your custom and look forward to seeing you in future!

Avaliado com 5 de um total de 5 estrelas

Work done on time and efficiently

Work done on time and efficiently. Staff friendly and helpful.

9 de fevereiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for sharing your positive feedback. We're delighted to hear that all went to plan and look forward to seeing you in future.

Avaliado com 5 de um total de 5 estrelas

Very polite and professional team at…

Very polite and professional team at Brayleys Oxford.
Would recommend to anyone!

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much - we really appreciate your positive feedback!

Avaliado com 5 de um total de 5 estrelas

New Arkana

Extremely helpful and friendly sales team when I visited a few weeks ago to arrange a test drive of two new Renault cars, the Clio and Arkana. You can test drive without the sales person so you can go for a really long drive to make sure you are happy with all aspects of the car. Subsequently ordered the Arkana which was a good deal and already taken delivery which was on the date agreed.

31 de janeiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for sharing your positive experience. We are delighted that you are enjoying your new Arkana and look forward to seeing you in future.

Avaliado com 5 de um total de 5 estrelas

Happy and confident

I can honestly say I went in without knowing what I wanted or what I was best for me but I had great advice and help from Tony and ended up leaving feeling very confident and happy with my decision

26 de janeiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review. Tony cares deeply about customer care and is motivated by such positive feedback.

Avaliado com 5 de um total de 5 estrelas

Great service and very professional…

Great service and very professional from the service team. Our car was picked up for 1st service and drop back. Clear inside and out and on time.
The sale tream are very help and a year on remember my name when I went in to look around at the new model's. Thank you for a great customer service.

29 de janeiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your continued custom and for taking time to leave such a great review. It's much appreciated by the team

Avaliado com 5 de um total de 5 estrelas

Brayleys service department and…

Brayleys service department and workshop were very helpful. Cannot fault these two departments at all.

29 de janeiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Great feedback - thank you very much for your positive rating and kind comments.

Avaliado com 5 de um total de 5 estrelas

Speedy and reliable managing our health…

Speedy and reliable managing our health check. Handling of the car park excellent as well.

25 de janeiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review. We're pleased to hear that you were well looked after and look forward to seeing you in future.

Avaliado com 5 de um total de 5 estrelas

Well Recommended

Very good service from the sales representative understanding and well informing.

24 de janeiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you very much for your great review and rating - along with your custom, your feedback is much appreciated.

Avaliado com 3 de um total de 5 estrelas

Service Dept can't be easily called - Use email

Having sold me the car, trying to get a repair or information seems impossible. The service dept never answer the phone and do not have an alternative system, like an answerphone to leave a call-back number. HOWEVER - an email via their website produced a response within 2 hours - and with helpful ideas/solutions to my problems...
I have revised my rating.

22 de janeiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

Thank you for your updated review. We apologize for the staffing issues which are impacting contacting the service department via telephone and are turning on an answerphone facility to assist communication.

Avaliado com 5 de um total de 5 estrelas

Brilliant! Everything.

Just had my first service. Well, what can I say? Brilliant! I'm not going into detail. Everything was super. Thank you, Brayleys at Westcroft Milton Keynes.

9 de janeiro de 2024
Avaliação não solicitada
logotipo da Brayleys Cars - Brayley Renault Milton Keynes

Resposta da Brayleys Cars - Brayley Renault Milton Keynes

That's fantastic to hear - we really appreciate your positive rating and review. Thank you!

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