Brewers Decorator Centres - Hull Avaliações 

52
O TrustScore é 4.5 de um total de 5

4,7

1-3 Reform Street, HU2 8EF Hull, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had ordered online only 30 min minutes before. Had not received a text to say it was ready for pickup but called in as passing. Confirmed order received and made the colour up whilst I waited. Very ha... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service was going to collect but could not, emailed and asked if could change to delivery, they contacted me and delivered next day . The paint match was bang on.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My order was delivered bright and early from a very experience driver who knew his role was important and he offered me great advice!

A empresa respondeu


Detalhes da empresa

  1. Loja de tintas
  2. Loja de decoração de design de interiores
  3. Designer de interiores
  4. Loja de papel de parede

Sobre Brewers Decorator Centres - Hull

Escrito pela empresa

funny GIF Trade Deals Paint Wallpaper Woodcare All Brands

Who are Brewers Decorator Centres?

Transform your space with Brewers, your go-to destination for top-tier paint, wallpaper, and woodcare supplies. With over a century of expertise, we cater to DIY enthusiasts, seasoned decorators, and contractors alike. Explore the finest brands across our network of 200+ stores and online.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

52 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(52)

2.034 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Used in the past always been excellent - this time stressful!

Ordered in the past never had any problems, this time was so stressful! No communication unless I rang them to check when the items would be in stock & delivered. If I had been advised when ordering that there was a delay I would probably have ordered from elsewhere. The assistant blamed Farrow & Ball & the covid situation so I didn't know if they were going to arrive in time for my decorator - fortunately they were delivered on the day my decorator was booked for.

10 de novembro de 2021
logotipo da Brewers Decorator Centres - Hull

Resposta da Brewers Decorator Centres - Hull

Dear Julie,

I'm sorry to read your 2* review and you did not receive our usual high standards of customer service. I sincerely apologise for the delay and any stress this may have caused you. Unfortunately we are still experiencing supply issues from a number of our suppliers. We try our hardest to make sure this delay doesn't have an impact on our customers, but I'm really glad to hear the paint arrived on time for you. We look forward to welcoming you back into branch for any further decorating supplies you may need in the future.

Kind Regards,
Gemma

Avaliado com 1 de um total de 5 estrelas

still waiting for my purchase

22 de outubro de 2021
logotipo da Brewers Decorator Centres - Hull

Resposta da Brewers Decorator Centres - Hull

Dear Ernest
I have just been in contact with the store who informed me your order is in store and waiting for collection. The store have sent you a text message to confirm this.
Kind regards
Ellie

Avaliado com 4 de um total de 5 estrelas

Due to a supply delay of the base…

Due to a supply delay of the base material for one of the products on our ordered, we ended having to wait two weeks / 9 working days before the local branch of Brewers in Hull could complete our order. I would like to emphasise that the local branch did everything they could to improve this delivery.

9 de setembro de 2021
Avaliado com 2 de um total de 5 estrelas

The staff are fantastic.

The staff are fantastic.
The location, for me is convenient.
The prices are just a bit too high, forcing me to hunt for a better price.

10 de março de 2021
logotipo da Brewers Decorator Centres - Hull

Resposta da Brewers Decorator Centres - Hull

Dear Andrew

Thank you for your custom and for taking the time to write your review, this is really useful feedback and I'm pleased to hear that our colleagues in store are providing you with a top service!

With regards to pricing, we are constantly reviewing our prices to remain competitive and also offer trade terms and a price match guarantee that your local team will be happy to discuss with you.

Kind regards
Nicky

Avaliado com 1 de um total de 5 estrelas

Disappointed with first time order

First time ordering, estimated time for collection 8 days. Heard nothing, had to chase & call only to be told struggling to get hold of the base coat for my order. Currently still awaiting order after several weeks with no idea when I will return ribs my paint.
Disappointed with the service received, a courtesy call to let me know the situation wouldn’t have gone a miss.

26 de julho de 2020
Avaliação não solicitada
logotipo da Brewers Decorator Centres - Hull

Resposta da Brewers Decorator Centres - Hull

Hi HH
Apologies that we've not been in touch about your order. We are experiencing delays from some suppliers for some products at the moment. Let me look into this for you and arrange for one of the local team to get in touch with more information about lead times.
Thank you for your patience.
Kind regards
Nicky

Avaliado com 2 de um total de 5 estrelas

When is it going to be delivered?

When I placed the order 7th March online it clearly stated that the item would be delivered in 4 days. On the 13th March I rang the Hull store to be told that it had arrived. When I asked about delivery they said I would have to wait until 16th March.

I had to fetch it myself which took valuable time from a very busy day, with trades on site.

This order was worth £326, is this how they treat their new customers?

Very disappointed there are many store out there which would value my custom.

17 de março de 2020
Avaliação não solicitada
logotipo da Brewers Decorator Centres - Hull

Resposta da Brewers Decorator Centres - Hull

Dear Zoe,

Thank you for taking the time to leave your review. I’m sorry to hear that your order took longer than expected. The item had to be ordered directly from the supplier, which on this occasion took longer to arrive at the store than usual. Due to staff shortages on the Friday, the Hull store were unable to arrange for a second van to deliver to your address and instead put plans in place to arrange an alternative delivery date. We’re pleased to hear that you were able to pop into the store to collect your order instead.

Apologies that this took longer than expected, however we look forward to welcoming you back into store in the future.

Kind regards,
Nicky

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