Great service and easy to deal with

Graeme at Bridgend went over and above to give us the best customer experience personally going to pick up the vehicle from another branch and bringing it closer for us to view.
Would 100% use Bridgend in the future

Amazing experience very quick sales and services wer spot on would recommend to all very helpful

Great friendly fast service when purchasing my van. Van was received clean and Liam had all paperwork done and was on my way in no time at all.

Very happy with my purchase. Stewart and Scott both very helpful and professional and made the sale process easy.

Buyer beware!

At the beginning of April I was car searching online for an automatic small car. Zuto the broker helped me on the search and we found a little corsa that looked perfect in the pictures. As I am a private carer I don’t get allot of time to do things. The car looked perfect for me so the purchase and finance went through. I was told at the time by the sales person that the car had still to go through a mot and service. I wasn’t in a hurry as I still had my old car. A few days later I got a call to say car was ready, I was delighted to go and pick up my new car. When I got to the sales dept, Darren the salesperson asked me to sign a few things before taking me to the car. He was busy talking me through the car when I was inside the car, he failed to tell me about the chips on the car and creases on the passenger door. I drove off and went straight to my daughters to show her the car and she pointed out the chips and creases. As I drove home the traction control light and back break light was showing faults. I called the garage as was told that they could fix the car to a satisfactory level where I was happy. I trusted them to do this but asked my finance company for advice and they said because I have agreed to have it repaired there is nothing they can do, unless the same fault happens again after being repaired. I got a call mid week to advise to bring the car in for repair. I told lisa my finance company told me not to drive the car, so a pick up truck was organised, I asked about a courtesy car to which I was advised that the courtesy cars are all pre booked. I told Lisa I needed a car for my job as vulnerable people rely on me on a daily basis. Lisa told me to leave it with her and she would try sort something out. Lisa called back 20 mins later to advise that she had a courtesy car and it would be a swap over the next day. My car was picked up the next morning nice and early for me to get to my elderly clients. Not even 24 hours later I get a call from Lisa to advise my car is ready. I said “ you can’t have fixed all the damage and paintwork in so short a time surely.” She replied “what paintwork” I messaged Darren and he sent a text saying the dents guy was booked in for Tuesday to see what he can do. I got a call from Lisa on the Tuesday afternoon to say my car was ready. I asked if the chips and creases were out the car and Lisa said as far as she is aware yes. I drove over to inspect my car only to look at the botch job that had been done, my car looks worse than when they started. And there is more scratches on the door than was there originally, I have pictures to prove it. I told Lisa strongly that I was not accepting the car back in that condition, to which she replied that I would have to speak to Darren, I called him right away and Stewart answered the call to tell me that Darren was off and I was to leave the car if I was not happy. I went back and told Lisa and she advised that the courtesy car had to be back as the damage was cosmetic, basically leaving a carer without a car to care for vulnerable people. I was not accepting this and took the courtesy car away. I got a text message from Darren the next morning saying I had to return the car and I had to take the complaint up with my finance company and their customer service department. I called my finance company and they told me there is nothing they can do as it’s cosmetic and I should take it up with Bridgend. I called zuto the broker and they called Bridgend only to be told they are not accepting the car back and the paint job is satisfactory. I can advise no paint was used on my car it has been sanded back and left. Pictures to prove this also, So I have been left with a car with damage and as for Bridgend customer service and garage, I will never use again and I would advise anyone to be very careful when purchasing anything from them. As far as I am concerned you do not treat customers like this. They are cowboys.

Very pleased with how everything went from start to finish. Gordon was very pleasant to deal with, relaxed, and no-pressure selling. The van was immaculate inside and out and everything was handled efficiently. No complaints waht-so-ever.

Bought a car from Bridgend.Chris Caldwell took care of everything from my trade in to driving away my new car first class service from start to finish.

Great service from start to finish, staff were lovely and extremely helpful.

Staff were friendly, helpful and the whole experience was hassle free. I was kept informed at all times. As an older lady going to a car garage to buy a car can an be a little daunting, but I was made feel comfortable and felt listen too

Chris was very good took us on our test drive and explained everything and answered all our questions. Costomer service was top notch as was other staff members happy to help.. got my self anice little car highly recommend

Poor trade in value. Even less offered than we buy any car. Previous time I bought from you trading in a car you at least matched their valuation

nice car, great customer service and staff

From the moment we were met by Gerry he was extremely helpful. He explained everything as I hadlost my V5 for my vehicle that was uplifted by Copart. Bought my Peugeot 3008. after buying car we notice an oil leak on my drive, Nothing was a bother was asked to bring it in to be repaired to which did. Also went back a few days later and Gerry applied my personalised plates. Would recommend Bridgenf Motors to family and friends.

Excellent service start to finish. Can’t fault them in the slightest. Stewart was on the ball at every moment from the Irvine branch. Would recommend.

Jordan Hendry is a credit to your company.
W
He was very easy to talk to and understood our needs before we decided on the Vauxhall Grandland, he explained everything we needed to know all about the car, the finance agreement and anything else we had questions about.

We will be highly recommending Jordan to any of our friends and family who will be looking for a new car.

From the moment I made the first phone call to enquire about a particular vehicle until the day when I went to collect my new car Stephen made the whole process easy and seamless. He was extremely helpful, answered all my messages promptly without ever putting any pressure on me to buy. The vehicle is exactly as described , in perfect condition, and so far has been a pleasure to drive. I would definitely recommend Bridgend Motors.

Stewart at the Irvine Outlet was very helpful when we purchased our new car. He made sure everything went smoothly during the changeover of cars and when we collected new car. Would highly recommend Stewart and Bridgend

It was only issus was i had to wait for seatbelts and had ti hire a 7 seater for a weekend or it would have been 5 stars

Great service and friendly staff.