Brighter Image Lab Avaliações 

I can't believe the terrible experience I've had with the impression system! They made me wait for ages, and when I finally got my $2500 upper and lower veneers back, they were in horrible condition. The bottom was cracked and the veneers were falling off. And get this: they actually told me to use DENTURE BOND to keep them in place. What a joke! To make matters worse, there were two burn marks on them, like they heated them up way too much or something. When I asked for a replacement, they had the nerve to tell me to send them back again! Like I should be the one inconvenienced for their mistakes. I sent them photo after photo, and they still did nothing.

Let me tell you all, don't waste your money on their 3D printed veneers. There are pop-on veneers online that sell for HALF the cost and are way better quality. You won't even get to speak to someone in person, you're stuck with just emails and online chats. They are ripping people off with their cheap products and outrageous prices. I've been back and forth with them so many times, and they just won't do anything. If anyone else is having issues, let's band together and start a CLASS ACTION LAWSUIT against these scammers! We're paying $2400, and there shouldn't be ANY issues, especially when they're just printing plastic. Leave your reviews to warn others and keep them from stealing your hard-earned money. It's absurd for them to expect us to send back their faulty veneers after waiting THREE MONTHS for them. This is unacceptable!

Please DO NOT WASTE YOUR TIME AND MONEY. Read all the 1 bad star reviews before anything. Believe me I have been burned by this company. I do not care how many good reviews they have. They hold a policy with no refund. Customer service will hang the phone up on you.. went through 3 sets of impression kits with none of them being approved. A very slow process and when questioning them they seem to give only exusses. They find a way to scam you. Just reported them to the BBB. They will get your money. And you will be out your investment. Trust me STAY AWAY.

This is the all time best company to get veneers from. They fit snug and are lightweight. They do not interfere with speech or drinking. They look and feel fantastic. You will never be disappointed with this company.

Bought these for my husband. Although incredibly expensive, initially they worked out well. They did become discolored within a few months (which might be attributed to foods etc) and were loose in about 6 months requiring dental paste (possibly weight changes) but in about a year they just broke, which was beyond disappointing and heartbreaking for my husband. It was past the warranty and they didn't offer much of a discount. I checked out the payment plan. You don't get the details till you send them a downpayment, which is crappy because if I knew the details upfront I wouldn't have bothered having my money tied up for a few weeks. My deposit was $300. The loan is horrible. It's weekly and no adjustment available for that. I would have done it if it was monthly. I read If you are late with one weekly pymt before the several weeks it takes for them to ship you the finished product they won't send it and you lose what you already paid. And like other people said you can't complain because you signed a contract. So I didn't sign the loan and got a refund of my deposit. I didn't go with them the second time around. I just tried trusmile and paid $1500 less because they had good reviews on here so we will see how that goes 🤞🏽.

Well iv not got no product yet but Michelle was so nice an answer all my questions so theses people saying rude costumer service 🙄 that not right say these people have help alot people with there smile

This company is a scam.they lock you into a financeing agreement and send you nonthing.i will be sueing them and putting adds online and YouTube.i have the money just to get them done at a dentist.i should have just done it .we can stop them if you just put reviews on here.there main seorce for advertisements is youtube.all these fake reviews in here.they kept telling me that my order is on hold and but they keep taking the payment.yall can have that week ass 2400 you stole but hope you been saving your money cause I will get you to stop hurting people.please people don't buy from them you will be extremely hurt and let down.there is also banks and programs that will help you get real veeners.everything to good to be true usually is.

DO NOT BUY FROM THIS COMPANY. THEY ARE THIEVES! My first experience was awesome. But my second is horrible. My arches broke the first hour I had them. They were in several pieces, discolored and unwearable within 2 weeks.

These thieves are sending out cheap plastic crap and charging thousands. Then they hide behind this stupid contract saying you can’t complain. Listen...I took out a loan of $1000 to buy a new set of arches.
When I sent my arches back under warranty they denied me because I swallowed a small piece and didn’t dig through my feces to send back a complete set. I still have to pay my loan back but I have nothing to show for it! they didn't even return the broken, crappy ones...NOTHING!

The woman calling herself "Michelle" or "Shelley" she's a piece of work! Snotty, Rude, condescending, ZERO compassion. I would never in a million years let her work for my company!

SERIOUSLY...BUY SOMEWHERE ELSE. This company should be class-action sued and put out of the rip-off business!!!

The IncrediBIL veneers were pretty good... until they weren't. They're expensive and flimsy, and mine broke within a year from using them exactly as intended.
PS Don't waste your money on the extended warranty. The company says you can eat in them, but the warranty doesn't cover damage incurred while eating in them.
I probably would have just replaced the arch, but the customer service rep, Michelle, was truly awful to deal with. I can't give any more money to a company that allows their employees to act the way she did.
I was informed that their lawyers would sue me if I left a negative review. That's a giant red flag for this company. No thanks.

Please don't waste your money on this company. They literally stole almost $2000 of my money. I ordered the veneers in June. After 3 prior adjustments, the veneers still did not fit in my mouth. So, I requested a refund with no reply. After going back and forth in several emails, I decided to just send them back for a 4th adjustment. I received a message from them that my veneers were not in the package when it arrived and they were not going to help me. When I emailed them again to discuss this further, the customer service rep told me that I was harassing them and did not follow their requests properly and they were unable to help me. I asked to speak with the owner of the company and she told me that's not going to happen and hung up on me!!! Do not do business with brighter image labs!! I'm reporting them to the BBB immediately.

BEWARE!! Brighter Image are crooks. They don’t stand behind their junk product. Call down to complain they block your phone call. These guys are real con artist. Their product won’t fit unless you use fix-o-dent. Lot better manufactures and half the price. BEWARE!! I suggest you read all these bad reviews because I have and they are right. Same crap happened to me!!

Hi Bill
How truly grateful to you I am for your craftsmanship expertise, professionalism and quality smartness inventing the Bill Veneets.
I had already spent thousands of dollars on my dental work braces x 2, jaw pulled forward 2.5mm using an apparatus jasper jumper. After my car accident I could not wear my retainers for months and my teeth moved out of alignment again. I thought I would never have a lovely smile without drilling my teeth and spending well over $30,000. As I heard it could cause root canals later down the track that was not an option for me. No longer having finances to begin again treatment I turned to researching for a better and much cheaper solution. I found Brighter Image Lab and was blown away by the testimonies. I called the next day and ordered my first set of upper and lower veneers. When they arrived I put them in, wow what a change in my whole demeanour, smile and confidence I was beaming. After a week or so I wanted larger front teeth on the upper so i returned for an adjustment. No worries sent back new set within 7 days. Amazing I showed my dentist (now retired family friend) and his reply was that he couldn't believe how natural they looked. From my childhood till last year as I hated photos being taken of me I would just grin now I smile at every opportunity so much so my plan is to get some professional glamour photos done for keepsake and years to come.
Bill I owe you and your entire team my eternal gratitude for changing my life. The best feeling I've had in a long time. Thank you from the bottom of my heart. Love them and can't stop smiling.

Stay away from this company. All they will do is steal your money and leave you with nothing. I made an order and realized immediately that I did not want the product and contacted them and they told me via email the only way I can get a refund is send back the product whenever I receive it. I sent back the product when I got it in the mail and I have been going back and forth with them regarding taking the $1300+ debt off my credit and they had a nerve to say I never asked for a cancellation even after I sent them proof of the back and forth emails. I will continue to fight this company and will take my problem to any agency that will assist me. Save your time and money and find another resolution for your teeth issues. You don't want anything to do with a company that has this kind of customer service and lousy product.

Stay away from this place! No customer service when you have a problem and they only care about the money and you can never call anyone! They will finance anyone at a billion dollars over decades! Don’t be fooled by slick website and go elsewhere and thank me later

They are the worst hurt my gums I’ve only wore them once after having them for a while and I can’t eat with them on DONT WASTE YOUR MONEY AND HORRIBLE CUSTOMER SERVICE ZOE 🖕🏽🖕🏽

Well I did ask them if they would consider using me as guinea pig ? Woops wrong question to ask these guys. So they messaged me back and told me got a reply from postmaster this email address didn't exist ? So I let them know it kept bouncing back and I got this message back from some keyboard warrior !
Lennie,
Do we own you something for free!
What gives you the right to express just how pissed off you are at us?

Maybe someone made a typo or a mistake with the address-

But people are owed more respect that to be blasted your email because we make a mistake is providing you access on how to ask for something free!

We currently have people we have literally waited years to receive their new smile….

From what i can see we saved you from waisting anymore of your time …

Take care

I just want to give them my money....
The morning customer service person is not the nicest person in the world. The issue is the finance company and their system, but of course it's really really me they say. Its hard to even pay them for their product. If it's hard to pay them imagine how hard it will be if any issues arise

These people keep running an annoying add on my computer. I do not need or want this product.

Horrible company. Mine turned yellow in England so I wasn't going to be there for return time. While under factory warranty. I did purchase the extra years. So when I got back to states I sent them in and they came with a factory flaw. I called the said since I didn't send them in time. I just used my warranty. So the set I get back has flaws and they refuse and want to charge me again. Worst company ever Michelle should be fired she hung up on me for saying I will leave a review if this isn't fixed. Not a threat a promise. Do not use them at all. So many other options scam artists in office. UPDATE they just "Michelle" told me I violated their terms and conditions by leaving an honest review lol. Really well I guess you should take care of your customers. They won't work with me anymore well you weren't and that was the problem. Again scam scam scam 2k dollars plus warranty and treated like dirt. 👍🏻

A friendly advice. It's impossible to get a good impression of your teeth unless you're a dentist or a dental tech. Chances are you wont have a good fit. So the price will just go higher if you keep failing to get a good impression. Once they send you the impression kit, you're bound to pay the entire fee, so however you look at it, I would say more than 90% of customers will be screwed.

Took a year and 3 impression kits later to get a product that doesn’t fit my upper teeth and cracked in half trying to make them fit my upper teeth.
Rude people that KNOW they have you over a barrel because NO REFUNDS means NO REFUNDS.

That policy gives them complete autonomy and as I already shared they KNOW it.
So what that you paid to expedite your vaneers. Thats simply and ONLY an opportunity for them to make a little extra cash.

Texas AG NEEDS TO BE ASSIGNED THIS COMPANYS BLATENT AND INTENDED DISREGARD OF ACCOUNTABILITY AND MISREPRESENTATION.