Brinsea Products Ltd Avaliações 

22
O TrustScore é 3.5 de um total de 5

3,4

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Avaliado com 1 de um total de 5 estrelas

I bought the maxi ex24 about 12 months ago and it cost an absolutely stupid amount of money ($700) but I decided to buy it because I thought it would be quality! The aut water pump turned in the w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The Hen automatic door opener is such great value , especially compared with similar products. So simple to install & the LED lights indicating open, shut or low battery is a bonus. An update on the... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

My Brinsea eco mini 2 had temperatures thar fluctuated wildly between 97 f and 107 f. I always wanted one of your incubators since I got into raising chickens. The last two days have been a horrible... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I cannot praise Brinsea high enough. Their products are well designed and well built and the ladies in the office (namely Juliette and Emily) sort out any problems, going above and beyond. During rece... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Atacadista de Produtos Agrícolas

Escrito pela empresa

Brinsea Products Ltd manufacture a range of world leading egg incubators, bird breeding and poultry products in North Somerset in the UK. With over 50 distributors worldwide and more patents than all other egg incubator manufacturers combined Brinsea lead the way. Brinsea also manufacture TLC Intensive Care Units for small animals which are used by rescues and wildlife rehabilitators around the world. All products are made in Great Britain and come with a 3-year guarantee when registered online.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

22 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,4

Todas as avaliações

(22)

4 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Poor quality. Cheaply made. Over priced

I bought the maxi ex24 about 12 months ago and it cost an absolutely stupid amount of money ($700) but I decided to buy it because I thought it would be quality!
The aut water pump turned in the wrong direction from the day I got it and now the automatic egg turner has just failed...
Absolutely avoid this product!
I looked on youtube and built a 300 egg incubator for $50…
Company is robbing people

28 de junho de 2026
Avaliação não solicitada
logotipo da Brinsea Products Ltd

Resposta da Brinsea Products Ltd

Thank you for your review. We are sorry to hear that you are disappointed with your incubator.

Having investigated your comments, we have been unable to find any record of you contacting either our UK or US technical support teams regarding these issues, and we also cannot find a registration for the free 3-year guarantee. Had we been made aware of the problem, we would have been very happy to investigate it for you.

We have discussed your comments with our technical team. The automatic water pump operating in reverse from new is not a fault we have encountered in the many thousands of these incubators we have manufactured and supported. We would therefore welcome the opportunity to examine the incubator and establish exactly what has happened.

If you would like us to investigate, please contact our technical support team with your incubator's serial number, together with a short video demonstrating the issues and a few photographs of the incubator. Once we have this information, we will be happy to assess the unit and advise on the most appropriate solution: support@brinsea.co.uk.

Brinsea has been designing and manufacturing incubators for over 50 years, and we take great pride in both the quality of our products and the support we provide to our customers. We would welcome the opportunity to resolve this matter for you.

Avaliado com 5 de um total de 5 estrelas

incubator and lamp

Had an incubator and lamp to hatch some (runner) ducklings the instructions are easy to follow and have a video and useful faq, really good result with 9 of the 11 eggs being hatched and the app makes controlling and monitoring really easy too

28 de maio de 2026
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your lovely review, we are so pleased to hear you are enjoying using your Connect incubator.

Avaliado com 5 de um total de 5 estrelas

Juliette was very helpful when I seeked…

Juliette was very helpful when I seeked help from a damaged door. Even though i ordered for my dad who lives far away from me Juliette was very helpful and understanding, after a little back and forth and then returning the door they could see was damaged and had another one sent out straight away.
Thank you again, great customer service.

3 de outubro de 2025
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your lovey 5* review, Michelle.

Avaliado com 5 de um total de 5 estrelas

Amazing customer service

As an animal charity we use incubators for many different animals and birds. So when an incubator was damaged through human error we needed to get it back up and running as soon as possible. The customer service are very helpful and gave amazing advice and sorted and dispatched new parts very fast and affordable. Would give 10 stars if I could

25 de setembro de 2025
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your lovely review, Lee. Our team will be delighted to hear your feedback.

Avaliado com 5 de um total de 5 estrelas

Couldn't ask for better

Emailed for help in finding a spare part for a TLC incubator and had a speedy, very helpful and friendly reply from Juliette (customer services). Ordering the part was easy and quick, and Juliette continued updating me on progress. She also was able to send me instructions for fitting the part. Thank you very much.

23 de setembro de 2025
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your lovely 5* review, Juliette is always happy to help!

Avaliado com 1 de um total de 5 estrelas

I received the Brinsea incubator and it…

I received the Brinsea incubator and it was faulty. I contacted Josh at customer services who advised that I needed to purchase a new power supply and mains despite my incubator being less than one year old and using the original items. I registered by product for the warranty straight away and despite this I was left out of pocket. I feel very disappointed with the incubator and the service as prior to buying my purchase I had heard very positive things which was not the case when I raised my concerns.

15 de setembro de 2025
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your feedback. After investigating your query, we found that the issue with your Maxi 24 Advance rebooting was due to the wrong power supply being used. The plug shown in the photos you sent us was for your Brinsea EcoGlow 1200 chick brooder, which does not provide enough power for the Maxi 24 Advance.

We sent you images and links for the correct PSU and power lead needed for your incubator. As confirmed from your pictures, the wrong lead was in use, which explains why the incubator had worked fine previously but not on this occasion.

We’re always happy to help resolve any technical queries and ensure you have the correct parts so your equipment can run smoothly.

Avaliado com 1 de um total de 5 estrelas

My Brinsea eco mini 2 had temperatures…

My Brinsea eco mini 2 had temperatures thar fluctuated wildly between 97 f and 107 f. I always wanted one of your incubators since I got into raising chickens. The last two days have been a horrible nightmare. Thankfully the store took it back. Yes I tried to adjust the temperature with the little screwdriver but it did nothing at all.

24 de abril de 2025
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

We have flagged this review as it is actually a review for Brinsea USA, the customer has left the review for Brinsea UK. We are disappointed that the customer decided not transfer the review to the Brinsea USA Trustpilot account when we asked for it to be moved to the correct account. This is the reply that we left for her initially: We are so sorry to hear you had a problem with your incubator, this is a very rare occurrence. Please can you email: support@brinsea.co.uk with more details and we can investigate this further for you. Can you let us know your serial number and the dates that you contacted the Brinsea customer service team in USA for help and we will follow this up for you.

Avaliado com 5 de um total de 5 estrelas

Chicksafe Eco Automatic Chicken Door

Bought a Chicksafe Eco automatic chicken door. Excellent product and great service from Brinsea. Highly recommend this product and the company.

13 de abril de 2024
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your lovely 5* review.

Avaliado com 5 de um total de 5 estrelas

No better brand of incubator, great investment.

I started my incubating journey with a Brinsea Mini Eco and four years later I have just bought an Ova Easy 380 🙃
I cant rate these incubators highly enough, most I have bought second hand and if I have any niggles Brinsea go above and beyond to help and all spare parts are available online, the customer service is spot on and they really hold thier value second hand - as I have upgraded I have always got my money back on the model I sold - testament to the reputation of Brinsea.
The mini eco was a really nice intro model into incubating and is pretty fail-safe, however after that point I really love the automatic turning and humidity control.

4 de março de 2024
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your lovely review, Amy. I will pass it on to our Customer Service department. We try to keep our products viable for as long as possible - we are still able to supply some spare parts for incubators that are over 30 years old!

Avaliado com 5 de um total de 5 estrelas

The Hen automatic door opener is such…

The Hen automatic door opener is such great value , especially compared with similar products.
So simple to install & the LED lights indicating open, shut or low battery is a bonus.
An update on the hen house door opener. Still working great protecting our girls & a year & a half has past now.

31 de janeiro de 2024
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your five star review!

Avaliado com 5 de um total de 5 estrelas

We have two incubators a max11 advanced…

We have two incubators a max11 advanced and an ovation advanced . Absolutely thrilled yesterday to get a100% hatch of Grey silkies from the max11. Now what I need to know is are there any video to show us how to give both incubators a deep clean, easy to do the inside bits it’s getting rid of the fluff that collects in the lid that you can’t get too.

23 de julho de 2023
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Hi Christine, great news about your 100% hatch! Unfortunately we don't have a video yet, but if you email us we can send you detailed cleaning instructions: sales@brinsea.co.uk

Avaliado com 4 de um total de 5 estrelas

Mystery Post-it Note

Brought what I thought and what was sold as, a new incubator from their website only to find a post-it note inside the incubator box reading "41/17073 - CLEANED - ReBoxed as New 17/5/23 Re"...

Delivery time was alright +1
Pro-active customer service +1

5 de junho de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Phenomenal company

Phenomenal company. Their products are second to none and when I had to cancel an order recently due to family illness they were so kind and helpful. Wouldn't use any other company for incubators. So pleased with them.

11 de maio de 2023
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your lovely 5 star review, we really appreciate it!

Avaliado com 5 de um total de 5 estrelas

as a long time poultry keeper I have…

as a long time poultry keeper I have considered the products I buy with years of experience and information passed from others. I bought both a Brinsea Maxi incubator and a brooder panel because they are made from years of experience in this sector, in Britain, from replaceable parts and with a backup service for knowledge second to none, wouldnt have chosen anything else.

11 de janeiro de 2023
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your lovely review, we really appreciate it. We are proud to manufacture all of our products in sunny Weston-super-Mare, UK, and our products all come with at 3 year guarantee when registered online.

Avaliado com 5 de um total de 5 estrelas

10 Years with Brinsea

I got my first Brinsea (Mini Eco Adv) 10 years ago and have had great success since and it is still working well. Last year I got an additional incubator an Ovation 56. I have had fantastic results with it also. I have tried a number of incubators in the past but none even remotely compare to my Brinsea's. I would not go with any other incubator brand.

26 de fevereiro de 2022
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your great review!

Avaliado com 5 de um total de 5 estrelas

Really Nice Incubators Using The…

Really Nice Incubators Using The Octagon 20 Myself Really Helpful customer service support.

23 de fevereiro de 2022
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your review.

Avaliado com 5 de um total de 5 estrelas

just love this i use it all the time

this was my very first incubator Mini 11Eco Incubator but i really loved hatching my own and this was to small although i still use it for letting my quail dry out.

Next i bought an Octagon eco which was great but i wasnt always arould or sometimes forgot to turn the eggs but its now become my little nursery for newly hatched seramas and call ducks.

I now am using 2 Ovation 28 Eco Incubator which are wonderful so easy to use and keep. even when i accidently lost one power cable i was able to buy a replacement from Brinsea.

I love my Ovaview and Ovascope which lets me see which are fertile and how they are coming on.

as well as my 3 adjustable eco glow brooders as im always afraid of those heat bulbs.

My Brinsea products are fantastic , i did start wit with a cheap chinese incubater 1st time it broke half way through and i lost 72 eggs. I would advise on never using these they are worthless.

Stick to Brinsea and you will have a great time hatching

28 de janeiro de 2022
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your great review! It's good to hear that you have used so many of our products.

Avaliado com 5 de um total de 5 estrelas

Brinsea TLC incubators

We are a wild bird hospital and incubators are an essential part of our care for sick injured and orphaned birds. We have never found any to be better than Brinsea and have 3 different sizes for all shapes and sizes of birds. Highly recommend them and their customer service is excellent

27 de janeiro de 2022
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your great review! We are pleased that our TLC incubators are playing a small part in the fantastic work that you do.

Avaliado com 5 de um total de 5 estrelas

Bought an egg candler and eco glow 600…

Bought an egg candler and eco glow 600 brooder for my son and both are great. My son (7) spend days checking his chicken eggs and was able to ID fertile ones quickly. The chick brooder was quick and easy to set up and the birds never seemed too hot. Great stuff

27 de janeiro de 2022
Avaliação não solicitada
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Resposta da Brinsea Products Ltd

Thank you for your great review!

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