britishgardencentres.com Avaliações 

263
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

We ordered/purchased the lovely Andorra 6 seat table and parasol set on Wednesday 7th July, after seeing it in the showroom. It was full price at £1,339 including delivery and was not in the sa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I would highly recommend British Garden Centre Leyland. After I went to several other garden centres, who did little to water the plants on sale, plus do a poor job in presentation. It was highly ref... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I signed up to British Gardens Centres at the NEC as I knew they had recently taken over my local garden centre. The chap at the stand was very friendly and the stall was interesting and inspiring.... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

AWFUL experience at Wakefield Carr Gate resteraunt. Literally selling sunday cavery with meats missing,no stuffing, undercooked veg (most of it) no cauli cheese and no roast potatoes - offering peo... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Jardinagem
  2. Restaurante Britânico

Escrito pela empresa

British Garden Centres is the UK's largest family-run garden centre group, originating in Alford, Lincolnshire. The business has over 60 locations across the UK full of amazing high-quality products at excellent prices.


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

263 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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2,9

Todas as avaliações

(263)

74 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

First and last visit to this place

First and last visit to this place, bought 2 items about a month ago and both died within a month.
Wasted about £26, bought a basket and a lavender plant, absolute waste of money.

28 de maio de 2025
Avaliação não solicitada
logotipo da britishgardencentres.com

Resposta da britishgardencentres.com

I'm really sorry that your plants didn't survive - we do have a plant guarantee - you can contact our customer service department on enquiries@britishgardencentres.com if you need any help.

Avaliado com 2 de um total de 5 estrelas

New centre but needs work…

This new centre has a layout that makes you have to go around everything.
Getting out is not very well marked and can be a pain.
Also it has other companies that have shops within. One of these is Tiger sheds. This company I would say stay well clear of. Makes loads of promises but is dread full to deal with. My advise stay well clear

5 de junho de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

Hi thank you for taking the time to share your thoughts - if you wanted to contact our customer service team to help with passing these over to the team for consideration please do email us on enquiries@britishgardencentres.com

Avaliado com 5 de um total de 5 estrelas

Purchased a Weber BBQ online from…

Purchased a Weber BBQ online from British Garden Centres - but found a damaged part on delivery (nothing to do with the delivery, it had been packed that way by Weber!) I contacted the British Garden Centre and they arranged for a replacement part to be promptly delivered. The BBQ is now assembled and working fine. Excellent service!

19 de junho de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

We are really sorry that your Barbecue arrived damaged - we are glad that you received your part in good time - happy Barbecuing!

Avaliado com 1 de um total de 5 estrelas

At Hornsea garden centre

At Hornsea garden centre, I picked out a plant believing it to be on offer, at the checkout the lovely girl went and checked and agreed it was on offer by the signage. The boss took me back like a naughty child and showed me the sign was referring to some plants hidden at the back shouting that I ought to learn to read.
Not how you treat customers, no wonder I walked out.

19 de junho de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

I'm so sorry to read your review - our customer service team can be contacted on enquiries@britishgardencentres.com if you would like us to elevate this internally for you. Our customers are very important to us, we would appreciate you contacting us so that we can speak to you directly.

Avaliado com 1 de um total de 5 estrelas

Poor Service

Visited Tarporley Garden Centre 2pn 10th inst to purchase multi-purpose compost ( three bags)#. Loaded my cart and went inside to pay, no shorft cut to the check out so had to traipse through the centre to get there, seemed to be plenty of staff around but on reaching the check out there was only one till in operation and a very long queue. The young girl on the till seemed to be struggling to sort out a customers purchases. As a result I gave up and left without my compost. Then went to Minshulls Garden Centre and got my compost there which was cheaper too. Will not use again

10 de junho de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

We are so sorry that you were caught in a queue at the Tarporley Garden Centre, we do try to manage the flow of customers through during busy times however it seems that this time you were caught up. We hope that it hasn't put you off from visiting us again.

Avaliado com 5 de um total de 5 estrelas

Albright garden centre is WONDERFUL

Albright garden centre is WONDERFUL. Well stocked with plants/shrubs etc. Extremely helpful, knowledgeable staff.
Cafe is amazing, good food and reasonably priced. We had Afternoon Tea yesterday, very nice. Service from Tracey was FIRST class.

9 de junho de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

We are delighted and very grateful for our five star review thank you! We look forward to welcoming you again soon.

Avaliado com 1 de um total de 5 estrelas

Re Carvery at Rugby

Re Carvery at Rugby. Awful. Couldn't chew the broccoli. Cauliflower cheese, the cauliflower was brown in parts and tasted old. The roast potatoes were so soft you couldn't cut through the skin. Turkey sliced in bits! Not slices. Terrible for the price.
No taste of caramel in caramel latte. Had to ask for more.

7 de junho de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

We are so sorry that you didn't enjoy your Carvery. If you would like our Customer Service team to elevate this for you, please contact enquiries@britishgardencentres.com

Avaliado com 1 de um total de 5 estrelas

Dreadful online delivery experience

I ordered two sets of garden furniture online on 12 May 2025 with confirmation of delivery within 7-10 days. On 19 May I received an email to say "Espace" a new delivery company, would be delivering in 10-14 days time. I rang to check when it would arrive. Numerous calls and emails later and still no confirmation of delivery, and on 02 June I cancelled the order. The customer service team were incredibly helpful, and did all they could to help, but this new haulage company is dreadful and does not work with them - attempting to group deliveries together in certain areas before delivering. Useless for customers, and you cannot speak to them directly. After the order had been cancelled they actually texted me to say delivery would be in the next 4 days between 8am and 8pm. Hopeless ! However, I really rate British Garden centres – it’s a super company, but I fear they are losing lots of business because of this awful online delivery company.

12 de maio de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

We are so sorry that you had difficulties with our delivery company. It is something we are aware of and we are working through however as you can imagine it's not a quick fix. We really hope that we can work with you again in the future.

Avaliado com 2 de um total de 5 estrelas

Poor toilets,loose seat on the ladies…

Poor toilets,loose seat on the ladies toilet and a couple of sheets of toilet paper which were obtained with great difficulty from the dispenser.This is from a couple who regularly visit for coffee etc.Unfortunately followed up by dirty tables in the tented section,obviously not our day,not serial complainers but just unhappy..This is a review for the Stanway Garden Centre…

28 de maio de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

Thank you for taking the time to review our Centre - we will be sure to pass this feedback on to our maintenance team.

Avaliado com 1 de um total de 5 estrelas

Hayes Ambleside

This company has recently taken over Hayes in Ambleside and the customer service is poor. I bought a product and the security tag was left on, which I didn’t discover until we travelled home. We don’t live in Ambleside and when I contacted them to see if I could post it back to them, they took 3 days to reply just to tell me to bring it in - not helpful!

25 de maio de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

We are really sorry that you had a poor experience - ordinarily you would be able to pop in to any of our Garden Centres, however with us only just taking over this centre the security tag system could be bespoke to the Hayes Centre unfortunately. If you haven't managed to resolve your problem please email us on enquiries@britishgardencentres.com

Avaliado com 5 de um total de 5 estrelas

afternoon tea at the Brigg garden…

Had afternoon tea at the Brigg garden centre today, a special offer for loyalty card holders, in their upstairs bistro. A lovely setting and relaxed setting, we'd paid on line and had a reserved table with very comfortable chairs. The three members of staff we saw this afternoon couldn't have been kinder or more helpful, they brought us 3 lots of drinks and smiled all the time. Each layer was delicious, sandwiches with salad, quiche, scones with jam and cream, plus three desserts, some diners didn't make it and got theirs boxed up and taken home, but we persevered, we're diehard and managed it all, we didn't want to admit defeat, thank you staff. We enjoyed looking around the centre too, there's lots to do for adults and there's a children's play area too, it was brilliant, plants, garden furniture, individual shops with nick nacks, solar lights, bird feeders and even The Works book shop with two very friendly colleagues who were helping us, they were attentive and knowledgeable.

23 de maio de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

Thank you for the five star review - we are delighted that you all enjoyed your afternoon tea and managed to finish it all well done! We look forward to welcoming you again soon.

Avaliado com 1 de um total de 5 estrelas

Total waste of time

Since taking over from Trebaron garden centre in Blackpool, this place has gone downhill fast. Hardly ever able to find any staff for enquiries and only one checkout operating - expect very long queueing time as everyone has to go to checkout to ask for shop assistance. I asked for turf and was told to find a manager (by myself, no clues as to where they were), but also warned that it was awful quality. I didn’t bother, nobody is interested in serving customers.
This was my third visit under current owners, I used to go here all the time, but since this change of ownership NEVER AGAIN.

9 de maio de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

We are really sorry that you have not been happy with your visits to us - we will ensure that your thoughts are passed on to our Management Team. If you need to contact our Customer Service Team please email us on enquiries@britishgardencentres.com

Avaliado com 5 de um total de 5 estrelas

It's not rained since we got the Bistro Set

Easy ordering process over internet. Had to delay delivery due to pre-booked holiday, delivery followed after holiday as agreed. Big thank you to the very helpful staff member who arranged the later delivery.

Marino Bistro Set itself is very comfortable to sit on, and reasonably light to move around the garden.

Great purchase and recommend to everyone whoose looking for a table and chairs for their garden or patio.

14 de maio de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

Thank you so much for the five star review - wishing you lots of happy sunny days on your new Bistro set.

Avaliado com 5 de um total de 5 estrelas

Mums 93rd birthday treat

I decided to take my mum for afternoon tea as she was celebrating her 93rd birthday . We went to Woodborough Green Garden Centre and from the moment we arrived the ladies in the cafe treated mum like royalty . We had a lovely time and the afternoon tea was presented beautifully and the choice was outstanding . The staff were all lovely and so attentive , thank you for making mums birthday so special xxxx

26 de março de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

Thank you so much for the lovely review - we look forward to welcoming you again soon.

Avaliado com 5 de um total de 5 estrelas

Visited the Ramsgate garden Centre to…

Visited the Ramsgate garden Centre to view gazebos and garden furniture. We were assisted by Rich who was very knowledgeable and demonstrated the various aspects of a Royce Cube model supplied by Norfolk Leisure. We had a really tight time scale and Rich called the area manager and managed to get an installation date within our 3 week window. Like to thank him for his detailed explanation and for going that extra mile.We highly recommend Rich and the Ramsgate Garden centre part of the British Garden Centre Group for there help in choosing our new Gazebo which was installed on time.

4 de abril de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

Thank you for the fantastic review! We will be sure to sent that through to Rich and the Ramsgate team. We hope you will be very happy with your Gazebo in the lovely sunshine.

Avaliado com 5 de um total de 5 estrelas

Easy to purchase online and the water…

Easy to purchase online and the water feature was also easy to assemble. Friends noticed how pretty it looks, especially in the evening when the light shines. This was a gift from my mother and it is super. Thankyou.

16 de abril de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

Thank you for the five star review! We are delighted that you are loving the water feature and that it was easily assembled.

Avaliado com 4 de um total de 5 estrelas

Garden furniture purchased on line

Purchased some outdoor furniture from this company on line and only part of the order was delivered. The confusion which followed and two week delay of the remaining order was due to system change over I was told. I am happy to say the remaining furniture has been delivered and looks beautiful. So initially all was not good but ended well and I was sent a voucher as a token of their appreciation for my patience as they got to grips with their new systems. Customer services were very helpful and apologetic so special thanks to Nicola for all her support. Thank you!

31 de março de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

Thank you for the four star review Julie - we are sorry that your delivery didn't quite go to plan and that you got caught up in our system change - however we are delighted to read that you were helped and that you left us happy. We hope that you enjoy your new furniture.

Avaliado com 1 de um total de 5 estrelas

Very happy with my garden furniture…

Very happy with my garden furniture purchase. Received one email from supplier saying they’d be in touch soon left no contact number. No further contact, received a phone call 20 minutes before delivery, I was 60 miles away, I was able to phone my sister who had a key to take delivery otherwise it would be left on driveway! No Communication prior to delivery

12 de abril de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

Thank you for sharing your review so that we can raise this with the haulier - if you could please email us on enquiries@britishgardencentres.com with your order number we will raise this with them.

Avaliado com 5 de um total de 5 estrelas

We needed a new BBQ. So easy to find what I wanted on the…

So easy to find what I wanted on the website, took literally minutes to order. Delivery was very quick even tho we had a long bank holiday in between. Item was put together easily, no parts missing. Highly recommended.

17 de abril de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

Thank you for the five star review - happy barbecuing!

Avaliado com 5 de um total de 5 estrelas

Very pleased

Very pleased with our purchase.

I've been looking for this item everywhere and no one else had it in stock. The price was in line with other stores and the delivery was spot on.

24 de abril de 2025
Avaliação não solicitada
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Resposta da britishgardencentres.com

Thank you for the five star review - we are really glad you were happy.

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