Browns Restaurants Avaliações 

Visited Browns in Cambridge last night for the first time and was very impressed.
The food was lovely and cooked well, especially the steaks in the lobster surf and turf we had.
They were so tender and pink.
Our waiter Ultan was really friendly and made us feel incredibly welcome. Pleasant and always with a smile on his face.
Yes the food was expensive, but we had a wonderful evening, even down to the virgin cocktails I was drinking as designated driver.

I bought a voucher for my son and Browns charged me again a few days after the initial purchase and have not responded to my email asking for rectification. Beware!

Browns Old Jewry City of London
Sad to read that most of the Brand doesn’t appear to make the grade, visit this one ! Enjoy a great experience, food is always hot including the plates, service is a joy, waiting time even at lunchtime is fast, I often pop in for quick lunch, haven’t been disappointed yet, in the past went there for breakfast and returned for dinner.
Ask for Maria.

The Kingston -upon-Thames branch is where we held the wedding breakfast as Afternoon tea. What a wonderful time, the staff were so attentive, checking if we had everything we needed, no problem regarding tea, coffee and prossecco and top-ups. The food was amazing, and so much of it, beautifully delivered with a lot of choices, in fact we couldn't eat it all, they offered us boxes if we wanted to take any home, but I requested that, if the staff would like to help themselves to please do so rather than let things go to waste. So a huge thank you to Brown's for making the Happy Couples day and mine, because it went without a hitch thanks to the staff at Browns

Lovely venue superb food and amazing customer service and so helpful

Service was extremely slow, to the point of us going to another local restaurant for our coffee after the meal. I have coeliac disease and was presented with an i-pad to 'click on' my allergies? Not good, in the better restaurants I've been to it's the manager who takes your order and the manager who serves you if you have a food allergy. Perhaps Brown's could take this on board.

My wife and myself visited Brown's Bluewater. Just before Christmas 2023. It was very busy. We asked for a area that was quiter. The man said the area we wanted to sit was drinks only. But people were eating in that area? My wife wears two hearing aids, which amplified the noise. My wife told him this. He was not interested. He just walked away. So we got up and walked out. We don't know if the man was the manager, but this sort of treatment of customers is so out of order. I know this is a bit late but people need to know how some people are treated in Brown's Bluewater. As far as we are concerned they do not deserve any stars. We can't remember the exact date. But it was just before Christmas 2023.

Covent Garden location - Without doubt the worst service I have had in years. We booked a table to find out on arrival it was only for 90 minutes. I wanted two courses, but it took 30 minutes to take our order. No water served. We ate very quickly when the food arrived but no time to get our second course ordered. Paying was a nightmare.
Food was not what it said on the menu (and I asked several times to check what came with the burger and was told just burger, cheese and bacon). My partner got dressing which she never eats. All sorts of items not listed provided. Just a dreadful experience. Please can the menu actually say what is going to be served????

Made the big mistake of deciding to have lunch at Browns whilst 'killing time' in the Bluewater Shopping Mall on Saturday the 30th December.

After having been shown to our table by their so called 'manager' we were subsequently left unattended for some 20 minutes or so waiting for our order to be taken (whilst being totally ignored by any waiting staff we had tried to catch the attention of!) and all without even having been offered a drink!

So disgusted we got up and left!

When we first arrived said 'manager' asked us if we'd ever been to Browns before?

Well one thing is for certain, we certainly won't ever be visiting again!

Better service to be had at your local Miller & Carter!

Went to Browns Ruislip. We had some money off vouchers from them. We were told they were bot valid. Shame. Over expensive Harvester reboot. Charging higher prices. Staff a bit snotty.

St Martins Lane London. The food was excellent and all the staff polite. However, 5 waiters throughout the meal. Our original, we did not see again until we complained (first complaint) as messages passed to him on ordering did not filter to the various other people who served us later on - no continuity. The main course order arrived and was incorrect so the "cleaver" waiter, who thought he could remember everything without writing it down, got it wrong. No offer of additional sauces when mains arrived, or coffee afterwards (we declined sweet). The music was so loud it was like a night club (I have a recording). Same issue last time i was there back in May with "background music" stopping conversation. Complained to a junior manager after the meal, and he seemed to be laughing at us and said it was only on that day the sound was an issue - it was the same back in May, but all he kept saying was that he was not working there then! Several tables around us were also moaning (to each other anyway). The sound volume was up and down like a yo yo. He was not interested in us, barely apologised, did not offer any compensation or return visit, and was, to be frank, arrogant. I have been visiting this restaurant 2-3 times a year for over 25 years, and am shocked that since the refurb this year, standards have dropped so far. Appalling.

We pre booked our family Christmas Lunch for 12 people at Browns,Bristol,having not dined there before and being Christmas Day we did think it was a 50/50 bet if it was going to be any good.
Were we wrong, it was more than a 100% bet,the ambience, the food,the service were all fantastic,our personal waitress Jasmin was amazing so polite and knowledgeable and worked so hard to keep all our needs met,she was great a credit to the company and I hope rewarded.Again thank you absolutely perfect

Service extremely slow and almost non existent. Meals over priced and below average quality. Air conditioning in winter a disaster. Far better places to eat.

Visited Browns Bluewater on Sunday and had the pleasure of being looked after by Konrad. Very helpful, polite and attentive. Food was very good, had the eggs royale and avocado and eggs. One of our eggs wasn’t runny so Konrad rectified this straight away and also bought us over extra eggs!
Thank you , we will be back.

A big shout out to Natalie, Taylor and Elio for serving great coffee with a smile. They were so good I went back with the next day. Pity about the grumpy Manager who insisted on turning up the music when we had asked for it to be turned down.

This should be a 5 and not a 2 why? because the first impression walking in the door, waiting for a table came a scruffy Manager (male) with what looked like old white trainers (maybe thinking he was cool!) with dirty laces, the girls said he was helping in the kitchen, he should've stayed there. However, the girls were a credit to Browns they were smart, meticulous and always looking to help, so professional. The full English was perfect so no complaints there.

Went to Browns Manchester today for afternoon tea. The price of £24 us a total rip off. Two rounds of sandwiches and a handful of tiny cakes. We were also served a pot of look warm stewed tea. When we asked for more hot tea, the waiter advised that he could only add additional hot water. Subsequently, the tea just looked and tasted like warm water.

Went to Browns Cambridge with group of friends for a pre Xmas get together . Most things on the set menu weren’t available . Figs , sea bass , cheeses , crumble desert , decaffeinated coffee, calamari , prawn starter was very bland . Pate tasteless . Turkey mains was delicious although could have been warmer . Sadly doubt as though we would visit again . Japanese waitress ( sorry forgot your name ) was fantastic and very patient and apologetic.

Visited Browns in York yesterday. Had a lovely eggs benadict in the upstairs cafe. Then went to the toilets !!! Which are in serious need of refurbishment and hygienicly disgusting! Come on Brown's! Your a high end store. Do something with your loos.