Amazing service and decent price. Needed a trophy for our running group race. Mocked up a design in PowerPoint and sent it off. Brunel Trophies responded the next day with a draft which I amended... Ver mais
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Veja o que dizem as avaliações
Amazing experience with the team! They helped me get my award very fast and efficiently, and the product itself exceeded my expectations.
We ordered an engraved cut glass Paperweight for the judge at our Championship Dog Show. We have purchased these lovely paperweights for the past 3 years. It was my error tjat I had forgotten to plac... Ver mais
I was asked to order some glass engraved trophies for our office Christmas party - a week before. The average turn around for glass engraving seems to be 6 working days, so I was worried about getti... Ver mais
Detalhes da empresa
Escrito pela empresa
Brunel Engraving Company (T/A Brunel Trophies)established in 1989 celebrates 25 years in business. Our commitment to Quality, Service, Competitive Pricing and Attention to Detail has been the basis for our success.
About Brunel Trophies
Escrito pela empresa
- UK's Largest Online Engraver
- Brunel Trophies is the UK's largest specialist online engraver
- Free Artwork, No Set Up Charge
- Unlike most other engravers we do not charge for set up and we offer free artwork when placing your order. View your artwork and amend as often as required until you are 100% happy, all this at no additional charge.
- Simple and Straightforward
- Our online ordering process is one of the easiest to follow. It offers a straightforward step by step guide to placing your order.
- More Choice
- Brunel Trophies offers more choice of Glass Trophies and Awards, Silver Cups and Salvers, Sports Trophies and Presentation Plaques than any other engraver. We are also the largest supplier of engraved Dartington Crystal in the UK.
Informações de contato
Britannia Way, BS21 6QH, Clevedon, Reino Unido
- 01275871720
- info@brunelengraving.co.uk
- www.bruneltrophies.co.uk
4,9
Excelente
2 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I bought a gift which was supposed to…
I bought a gift which was supposed to be delivered on the person's birthday. It didn't arrive and Parcelforce said they had been - no one was home - and they left a card. None of that was true. I had to follow it up and eventually got it delivered 2 weeks later. I felt they could have followed it up more actively than they did.
31 de março de 2025
Resposta da Brunel Trophies
Hi Catherine,
Thankyou for your comments, we are very sorry to hear of your disappointment at the service you have received from Parcelforce.
We find these situations equally as frustrating as our customers as we have to put our trust in the couriers to complete the deliveries on our behalf. I understand that we did contact Parcelforce on a number of occasions with the aim of resolving the delivery issue but again we are in their hands with regards to the delivery itself.
I can see that the gift has now been delivered to your friend, I trust that he is happy with the engraved glass that he has received.
Kind Regards
SP
Customer Support Adviser
Very efficient company with good…
Very efficient company with good communication with customer
Excellent quality product
26 de março de 2025
Accommodated late order
Accommodated late order. Turned it around promptly and good quality trophies.
4 de abril de 2025
Great communication from all the staff…
Great communication from all the staff and nothing was to much
3 de abril de 2025
exceeded my expectations
Products exceeded my expectations and nice engraving of logo. Came well packed and protected. Good online experience My only criticism would be lack of communication after design had been approved about arrival date. Although it was still within the timescale I was expecting at the outset. Certainly would buy again and recommend to others.
2 de abril de 2025
Simple online ordering
Simple online ordering. Product as described good service
19 de fevereiro de 2025
Mmmmmm
Mmmmmm! Very good customer relations on the phone but I’m still awaiting the engraved tankard I ordered. Twice I have received an unengraved tankard! I await the correct one
11 de fevereiro de 2025
Resposta da Brunel Trophies
Dear Diane,
Thankyou for your comments.
I am terribly sorry that your experience with us has not been as favourable as we would have hoped or expected. Sadly there is always a chance of a human error occurring but we do endeavour to rectify them quickly as you will have discovered when you contacted our customer service department.
I am pleased to let you know that your engraved tankard is now on its way to you . I do hope that you are happy with the tankard when it arrives.
Kind regards
SP
Customer Support
Cut Glass Engraved Decanter
The decanter was brilliant and was very well received by the recipient - Carl. Thank you so much.
28 de janeiro de 2025
Easy business to deal with
7 de fevereiro de 2025
Brilliant looking product of great…
Brilliant looking product of great quality, exactly as described. Company had good communication, sent plenty of updates and allowed me to review my product and make amends before production.
16 de janeiro de 2025
Great service
Great service, speedy delivery and competitive pricing. 5 stars from me.
Thank you team
14 de janeiro de 2025
Engraving of carnival cups helpful staff and good job…
Extremely helpful staff and good job done
16 de janeiro de 2025
I am a regular customer
I am a regular customer. Recent order was quick and efficient as ever, and Brunel understood that the same artwork on a new trophy, merely changing 2024 to 25 was not new art. Thank you 🙏
16 de janeiro de 2025
Great service and super quick
2 de janeiro de 2025
Perfect products and great customer…
Perfect products and great customer service
9 de dezembro de 2024
Great customer service
Great customer service, intuitive website, quality products and quick delivery. This is the second year that I’ve ordered from Brunel Trophies and will continue to do so based on the experience.
9 de dezembro de 2024
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